high performance teams
TRANSCRIPT
Dr. Qureshi & Kiran D.
High Performance TeamsLeading & Developing Successful Teams
By: Dr. Qureshi (Director) Kiran Dhaliwal M.P.H
Piecing the pieces together in HPTs
HIGH PERFORMINGTEAMS
CommunicationConflict
ResolutionDiversity
Training
DecisionMakingTeam Selection
TeamCulture
Trust&
Conflict
DecisionMaking
Dr. Qureshi & Kiran D.
High Performance Teams
Communication ConflictResolution
Diversity
Training DecisionMaking
TeamSelection
TeamCharter
Trust&
Conflict
DecisionMaking
HPT A team of dedicators, creators and innovators;
who must collaborate to achieve a common goal, and who assume shared responsibility and
leadership for the functioning and performance of the team.
Dr. Qureshi & Kiran D.
High Performance Teams
• Everybody is working towards the SAME goal!• Team members have a clear vision of their purpose,
how to achieve their goals & how to work together.• Members have solid & deep trust in each other
and team’s vision.• Team engages in active and extensive discussion.• Open communication & positive relationships.• Have clear measures of success & receive feedback for
continuous improvement.
Dr. Qureshi & Kiran D.
• Decentralised LEADERSHIP = team PARTNERSHIP!• Identify & solve problems.• Make decisions when & where they occur.• Successfully manage conflict.• Have clearly defines roles & responsibilities.• Value DIVERSITY.• POSITIVE atmosphere!
HPTs = P. E. R. F. O
. R. M
High Performance Teams
Dr. Qureshi & Kiran D.
P• PURPOSE
A HPT needs to know where it is going & what are its goal and directions
E• EMPOWERMENT
To function well, HPTs need to have the power to make decisions
R• RELATIONSHIPS
Positive & Open communication – high sense of trust between members
F• FLEXIBILITY
Quickly adapt to changing directions environments
O• OPTIMAL PERFORMANCE
The reason you form a team is to accomplish goals – effectively & efficiently!
R• RECOGNITION
Efforts are recognised & feedback for “doing things right” TEAM CULTURE
M• MORALE
Members need to feel good about being part of a team! Barometer of human condition of HPTs
Creating High Performance Teams
Dr. Qureshi & Kiran D.
Team Charter & Culture
TeamCharter & Culture
HPT
CommunicationConflict
ResolutionDiversity
Introductionto Teams
DecisionMakingTeam Selection
Trust&
Conflict
DecisionMaking
Dr. Qureshi & Kiran D.
Team Charter = an agreement between the team & its client, = communication tool between project &
organisation, = high level guide to lead the project.
Components : - Objectives, Scope, Roles/ Responsibilities- Key activities, Key Deliverables, Timeline/Schedule- Milestones,- Critical Success: Factors, Metrics, Critiques- Risks, Boundaries
TEAM CULTURE A high performing culture is a business culture established to produce significant organisational productivity. In a team setting, these are values & norms.
Dr. Qureshi & Kiran D.
Individualism
Masculinity
Uncertainty/Avoidance
Index
Long Term Orientation
Power/Distance
Team Culture
Dr. Qureshi & Kiran D.
HIGH PERFORMINGTEAMS
CommunicationConflict
ResolutionDiversity
Training
DecisionMaking
Team SELECTION
TeamCulture
Trust &
Conflict
DecisionMaking
Team Selection
Dr. Qureshi & Kiran D.
Member’s Qualifications
Peer Selection
Personality Test
Performance Improvement
Team Selection = an important process that helps identify members with specific qualities and skills for a specific role.
Selection Process
Dr. Qureshi & Kiran D.
HIGH PERFORMINGTEAMS
CommunicationConflict
ResolutionDiversity
Training
DecisionMakingTeam Selection
TeamCulture
Trust&
Conflict
DecisionMaking
Decision Making
Dr. Qureshi & Kiran D.
.
Decision Making in HPTs:
The world is moving faster than ever. Speed is the new name of the game. How much more could you and your team get done if decisions weren't over-analyzed and time spent inside meetings was cut in half?
A HPT will use a consensus process in estimating the situation and developing recommendations and proposals at the strategic level of government, business, or in other national or international organizations
The consensus team model uses a systems approach in dealing with strategic problems.
Dr. Qureshi & Kiran D.
Dr. Qureshi & Kiran D.
Input
Process
Output
Task TypeTask featuresTeam Composition
High Conceptual LevelPrudent Consensus ApproachVigilant Decision Management
Team ProcessesTeam Psycho-Social Traits
Objective Outcomes:- Team & Organisation productivity- Client satisfactionSubjective Outcomes- Perceived team effectiveness
Feedback
HIGH PERFORMINGTEAMS
CommunicationConflict
Resolution
Diversity
Training
DecisionMakingTeam Selection
TeamCulture
Trust&
Conflict
DecisionMaking
Valuing Differences for Growth & Productivity
Dr. Qureshi & Kiran D.
Why Should Businesses Strive for Diverse Groups and Teams?
Diversity Diverse Perspectives Creativity & Innovation
Making Diversity Work?
- A mix team composition- Open discussion – encourages feedback, active listening &
practice flexible decision-making
Diversity = it’s recognition that people are all unique with their own frames of reference molded by both internal and external factors.
Dr. Qureshi & Kiran D.
HIGH PERFORMINGTEAMS
Communication
ConflictResolutionDiversity
Training
DecisionMakingTeam Selection
TeamCulture
ProblemSolving
DecisionMaking
Communication
Dr. Qureshi & Kiran D.
Communication
• positive communication = TEAM WORK = SUCCESS
• Build rapport and get to know your team members• Take time to explain• Create a culture that shares feedback• Act on the feedback you are hearing• Face time is valuable
‘Shared stories and experiences and the exchange of dialogues are the greatest ways to promote
team growth, interactions and creativity’
Dr. Qureshi & Kiran D.
Dr. Qureshi & Kiran D.
HIGH PERFORMINGTEAMS
CommunicationConflict
ResolutionDiversity
Training
DecisionMakingTeam Selection
TeamCulture
Trust &
Conflict
DecisionMaking
Trust & Conflict
Trust
• One of the MOST important factors in building a HPT.
• Trust is a combination of honesty, openness, consistency and respect – which are essential for teams to stay ‘problem-focused’.
• When trust in built within a team, a tremendous stress can be alleviated off the team.
• This results in more time, more energy and higher concentration and ability to work on meaningful problems and solutions.
• It also crafts a deeper level of interaction and level of expression between members.
Dr. Qureshi & Kiran D.
Dr. Qureshi & Kiran D.
HPTs- positive climate- effective communication- productive conflicts- common purpose and goals
Trust- formed through closer collaboration with members
- strengthened through engagement in social activities (not work-related)
Desired levels of productivity- Team Maturity – members can freely criticise the ideas of others without threatening team progression- Constructive decision- making - Constructive Conflict- Confidence - Team Satisfaction
Constantengagement
Working in an environment characterised
by Trust & Confidence
Relationship between HPTs and productive outcomes characterised by collaborative climate and trust
Conflict
catalyst for creativity but also establishes a platform for open exchange of ideas, objective assessment of alternatives and the rigorous constructing of perspectives.
Healthy/ Beneficial Unhealthy/ Destructive
Dr. Qureshi & Kiran D.
Sources of Conflict
Healthy
• Focus on task issues• Legitimate differences of opinion about the task• Differences in values and perspectives• Different expectations about the impact of decisions
Unhealthy
• Competition over power, rewards, and resources • Conflict between individual and group goals • Poorly run team meetings • Personal grudges from the past • Faulty communications
Dr. Qureshi & Kiran D.
HIGH PERFORMINGTEAMS
Communication
ConflictResolution
Diversity
Training
DecisionMaking
Team Selection
TeamCulture
Trust&
Conflict
DecisionMaking
‘Leverage Conflict rather than
be leveled by it…’Dr. Qureshi & Kiran D.
• Conflict should be worked out, not suppressed!
• Suppression of conflict allows negative feelings to fester and causes breakdown in communication.
• Members’ differences should be brought to surface
• Teams should encourage openness and positive confrontation
• As co-operation increases, teams learn to use conflict constructively.
• Positive conflict = creativity complacency & laziness Dr. Qureshi & Kiran D.
Acknowledgement
Seek perspectives
Manage discussions
Facilitate exploration of
solutions
Explore options
Agreed-upon solutions &Follow-up
Conflict Management & ResolutionDr. Qureshi & Kiran D.
Conflict Competence for Business Advantage!
Reduce Cost
Increase Productivity
Retain your top performersManage Risk
Workplace conflict drains energy, time &
money
Dr. Qureshi & Kiran D.