high performance work teams

Download High Performance Work Teams

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  • 1. Presenta(oncreatedbyTroyGilman Contactinforma(on: Email:troy.gilman@adelphia.net LinkedIn:www.linkedin.com/in/troygilman/1

2. Fivemanagementprocessesinthecenterloop,ifexecutedwell,drivethefour characteris(csofsuccessfulworkteams. Thesecharacteris(csarepairedtoshowtheyreinforceeachothereitherposi(vely (posi(vereinforcement)ornega(vely(downwardspiral). Forexample,AccountabilitybuildsTrust(doingwhatyousayyouregoingtodohelps otherstrustinyou)andResultsbuildsCondence(condencemanifestsasacando aNtude).Condencealsoleadstocrea(vityandcommitment. Theexpecta(onofaccountabilitystartsasamanagementini(a(ve.Trainyourteam tounderstandthedierencebetweenaccountabilityandresponsibility.2 3. Therststepistodesignorredesignyourbusinessprocess ValueStreamMappingisagreattoolforstreamliningyourprocessesbyiden(fying redundantornonvalueaddedsteps. ProcessMappingusingtheSixSigmamethodisveryeec(vebecauseitforcesyouto iden(fyalltheinputsandoutputsforeachprocessstepandwhethertheyare controlledoruncontrolled. Thesecanbeusedforbothmanufacturingandnonmanufacturingprocesses. Organiza(onalchangemanagementsteps:reengineeringprocesses,deningroles& responsibili(es,mappingtaskstotheERPsystem,andcrea(ngjobaidsand owchartsorswimlanediagrams. 3 4. TheMissionandVisionstatementscangiveateamaniden(ty.Theyhelptheteam understandwhatisexpectedofthem,andletothersknowwhattheteamiscapableofdoing. Theyhelptogetpeopleonthesamepageandpullinginthesamedirec(onHereisasampleMissionStatementthatcouldapplytoaSupplyChainteam.Inone sentenceyougetaclearsenseofwhattheteamspurposeis: tac(callyerrorfreeordersandallthatittakestoachievethat,and strategicallytoimproveyourcompe((veadvantagethroughsuperiorcustomer service.Youcanalsohaverevenueenhancement,costreduc(on,orimprovedprotabilityasstrategic objec(ves.zerowastecanhavemeaningondierentlevels:ItsthegoalofLeanManufacturing,butitalsocanrelatetothequalityofyourrawmaterialsandnishedproducts,theeec(venessofyourinventorymanagementrela(vetoshelflife,itcanrelatetotheenvironmentalsustainabilityprogramsofyoursuppliers.4 5. Evaluateyourcommunica(ontoolsforeec(veness.Isinforma(ongeNngtopeople whoneedit?Benchmarkyourselffor(metocontact.Usevisualmethodsforrepor(ngmetrics:charts,colors(Leanmethods).Areyourmee(ngseec(ve?Conductdaily,weekly,andmonthlymee(ngsseparated bytac(calandstrategicpurpose.CreateTermsofReferencetodeneeachmee(ngs purpose,adendees,frequency,anddeliverablestodriveanewcultureforbeder mee(ngs.Createtrustsothatpeoplecanspeakfreely.Allowconicttogeteveryones perspec(veonthetablefordiscussion.5 6. DecisionMakingandProblemSolvingiswheretherubbermeetstheroadwhenitcomesto teamempowermentandemployeeengagement.Inmanagingthedecisionmakingprocess, keepinmindtherearetwotypesofdecisionsandeachrequiresadierentskillsetand accesstodata.ForProblemSolving,useteamstrainedinLean,SixSigma,incidentinves(ga(ons,etc.ForStrategicDecisionMakingortosetpriori(es,youcanusetheTOCmodel(Theoryof Constraints).ForTac(calDecisionMakingyouneedaccesstothebestrelevantdata.ForresponsivenessandgeNngitright,pushdecisionmakingtothelevelwiththebest informa(on.Q.IntheDecisionMakingexample(ontheright),whoisthepersonwiththemostcomplete view?A.ThePlanner6 7. Focusonkeyresultsdrivers.Nottoomany.Onekeydriverineachresults category(e.g.RighttoOperate(Env/Reg),Safety,Quality,Produc(vity,Cost, WorkingCapital).Useunitsthatpeoplecanunderstandorgrasp,usuallytotalsinsteadofrates.Feedbackfrequencyisminimumonceperweek(fordirects,weeklyoneon onemee(ng)andwhencircumstancesrequireit.Ifyouhavetogivenega(vefeedback,doitwithoutcri(cizing.Nega(ve feedbackisnotcri(cism,itiscoachingpeopletoabederalterna(vefor improvingteamperformance.7 8. Forrecogni(on,considerbothteamandindividualperformanceandmonetary/non monetaryawardsthatencouragecoopera(onaswellascompe((on.Withabalancedstrategy,youcanachieveacosteec(verecogni(onprogram. 8 9. 6S Kaizen events a.k.a. 5S+1 uses the five principles of 5S plus Safety and are fun, teambuilding events, and empower teams to set up and control their workspace, and can be done over a weekend.Safety (create a safe workplace) Sort (keep only whats needed, eliminate the rest)Set in order (organize)Shine (clean and inspect)Standardize (make consistent) Sustain (keep it up) Benefits are improved productivity, housekeeping, safety, morale 6S Kaizen events can be one-time events, but are part of the continuous improvement workstream (Kaizen means improvement). Customer-focused projects are rewarding by enhancing revenue or competitive advantage. You can also have cost reduction projects. If you have a culture of using TLS (TOC + Lean + Six Sigma), it is excellent for project selection and execution.You want to create opportunities for small wins and have fun . Keep it going. Your team will get to the high performance zone.9