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Case Study QCCIntegrated Parts Warranty and Quality Containment Centres

Russia Automotive Tier 1

2. Experience and References St PetersburgIntegrated QCC / PWC Implementation techniques:

Undertake a current state analysis of the QCC & PWC processes

To a provide a baseline and start point for process improvement Expose process and quality escape points Generate improvement ideas

2. Experience and References St PetersburgIntegrated QCC / PWC Implementation techniques:

Undertake QCC work area layout study Man & Material Flows

2. Experience and References St PetersburgIntegrated QCC / PWC Implementation techniques:

Undertake PWC work area layout study - Man & Material Flows

2. Experience and References St Petersburg

Integrated QCC / PWC Implementation techniques: continued Incorporate layout plans and processes for Skip Lot checks (pre

determined pallet sampling brought to QCC area) Plan and execute the agreed changes The QCC and PWC area was Quality System compliant as we are an

approved training and auditing company

Parts Warranty Centre Before improvement

Parts tear down & analysis

area

Incoming Warranty returnsAdm

inistration

Area

Floor area used to store incoming and out going

warranty returns

2. Experience and References St Petersburg

A = Goods Inward

B = W.I.P for analysis

C = Admin Area

D = Parts Analysis

E = Equipment Storage

F = W.I.P scrap / return to supplierG = Parts despatch prep & courier collection stationH = Logistics collection point - scrapped parts

A

B

CD

BB

EF

FF

G

H

J

What was achieved in the PWC area:An effective and efficient material movement storage and work environment

2. QCC / PWC Service Experience St Petersburg

Suspect Parts Storage Area (waiting inspection)

Reworked /OK Parts Storage Area

Note:Facility is Quality System compliant as we are an approved training and auditing company

2. QCC / PWC Service Experience St Petersburg What was achieved in the QCC area: An effective and efficient material movement storage and work environment

Summary of what was achieved: An agreed future state for the QCC and WPC process through

team participation An organised and effective QCC and WPC Applied corporate floor marking standards for walkways, work

areas, storage and aisles. Quality System compliant facility as we are an approved training

and auditing company

2. QCC / PWS Service Experience - St Petersburg

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