rethinking lessons learned in the pmbok process groups: a model based on people, processes and...
DESCRIPTION
The Ballistic 2.0 model Intends to fill a gap in literature regarding LL Based on consolidated literature Expands the use of the knowledge creation model Is in tune with PM 2.0 (agile, flexible, dynamic) Provides theoretical foundation for future researches.TRANSCRIPT
Rethinking Lessons Learned in the PMBoK Process Groups: A Model based on People, Processes and Technologies
Prof. Dr. Marcirio Silveira Chaves - [email protected]
Cíntia Araújo – [email protected]
Laura Ribeiro Teixeira - [email protected]
Irapuan Glória Júnior - [email protected]
Débora Virginio Rosa - [email protected]
Cláudia Dias Nogueira - [email protected]
AGENDA
IntroductionResearch GoalsTheoretical Foundations
– Lesssons Learned in Literature– Knowledge Management: Shared Context– Web 2.0 & Service Models
The Ballistic 2.0 ModelDiscussionConclusion
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PROBLEMSo 47.9% of practitioners believe PMMs offer little or any help
(Wells, 2012)
o Regarding LL: little focus on this subject on the main PMM’s (Bentley, 2009)
o PMBoK: mechanistic & rigid ≠ LL: organic & fluid (Jugdev, 2012)
o Lack of researches on LL in conference proceedings (Jugdev,
2012)
o Organizations face little incentive or lack of structure for organizational learning (Hobday, 2000)
o Project Management 1.0 vs. Project Management 2.0
3
CONTRIBUTION: BALLISTIC 2.0 MODEL
INITIATING
PLANNING
EXECUTING
MONITORING AND CONTROLLING
CLOSING
• COLLABORATOR• AGGREGATOR• COLLABORATOR
• EXCHANGER• AGGREGATOR• COLLABORATOR
• EXCHANGER• AGGREGATOR• COLLABORATOR
ORIGINATING BA DIALOGUING BA
EXERCISING BASYSTEMISING BA
PMBOKPROCESS GROUPS
STORAGE
CAPTURE
DISSEMINATION
VERIFICATION AND
PURIFICATION
4
OVERALL PERSPECTIVE OF LL IN LITERATURE
LL = knowledge acquired by both positive & negative experience in order to improve performance (Lientz & Rea, 2003; PMI, 2013)
LL system helps individuals who go through similar situations (Weber et al., 2001)
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LESSONS LEARNED PROCESS
Figure 1: A generic lessons learned processSource: Weber et al. (2001, p. 21)
VERIFY STORE
COLLECTDISSEMINATE
ORGANIZATIONAL MEMBERS
LL CENTER
DOMAIN EXPERTS
LL REPOSITORY
ORGANIZATIONAL PROCESSES
REUSE
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LESSONS LEARNED METHODS IN LITERATURE
Exhibit 1: Main lessons learned methods in the literature.Source: The authors
Methods AuthorsProject Review Schindler and Eppler (2003)Postcontrol or Post-Project Review Schindler and Eppler (2003)After Action Review Schindler and Eppler (2003)Post-Project Appraisal (two years after project completion)
Gulliver (1987)
Journaling Loo (2002)Learning Histories Roth and Kleiner (1998)
Micro article Willke (1998)Project history day Collier, DeMarco, and Fearey (1996)Appreciative Lessons Learned Method (4ALL)
Baaz, Holmberg, Nilsson, Olsson, & Sandberg (2010)
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KNOWLEDGE MANAGEMENT: SHARED CONTEXT
Figure 2: Four types of baSource: Adapted from Nonoka et al. (2000, p. 16)
WEB 2.0 SERVICE MODELS
Exhibit 2: Description of the four Web 2.0 service modelsSource: Adapted from (Shang et al., 2011)
Service Model
Description Web 2.0 applications
Exchanger • Enables socialization and externalization with low control mechanism
• The content is not organized nor systematized.
• VOIP calls• Chat• E-mails
Aggregator • Enables from socialization to externalization• Control mechanism is low • Users can share/aggregate information in many ways
• Blogs• Bookmarking• RSS• Social networks
Collaborator • Enables the full cycle of knowledge creation • Users can recreate content and applications • Contains processes for feedback
• Wikis• Bookmarking• Games• Progr. Languages
Liberator • Enables the full cycle of knowledge creation. • Source code is open to users for continuous improvement
• OS’s• Web 2.0 tools• Games• Progr. Languages
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THE MAIN COMPONENTS OF BALLISTIC 2.0 MODEL
Figure 3: The main components of the Ballistic 2.0 Model Source: The authors
LESSONS LEARNED PRO
CESSES
• Capture
• Storage
• Verification
& Purification
• Disseminati
on
LESSONS LEARNED
METHODS
• Project
Review
• After-Action
Revie
w
PEOPLE, KNOWLED
GE MANAGEM
ENT & SHARED CONTEXT
• SECI• Ba
WEB 2.0 SERVIC
E MODEL
S
• Exchanger
• Aggregator
• Collaborator
PMBOKPROCESSGROUPS
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THE MAIN COMPONENTS OF BALLISTIC 2.0 MODEL
Figure 4: Ba 2.0 – Extending ba with Web 2.0 Service ModelsSource: The authors
• EXCHANGER
• AGGREGATOR
• COLLABORATOR
• EXCHANGER
• AGGREGATOR
• COLLABORATOR
• COLLABORATOR• AGGREGATOR• COLLABORATOR
ORIGINATING ba
DIALOGUING ba
EXERCISING ba
SYSTEMISING ba
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THE BALLISTIC 2.0 MODEL TO MANAGE LL IN PMBoK
INITIATING
PLANNING
EXECUTING
MONITORING AND CONTROLLING
CLOSING
• COLLABORATOR• AGGREGATOR• COLLABORATOR
• EXCHANGER• AGGREGATOR• COLLABORATOR
• EXCHANGER• AGGREGATOR• COLLABORATOR
ORIGINATING ba DIALOGUING ba
EXERCISING baSYSTEMISING ba
PMBOKPROCESS GROUPS
STORAGE
CAPTURE
DISSEMINATION
VERIFICATION AND
PURIFICATION
12
DISCUSSION
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o “Ba is fluid and can be changed quickly as the participants set it.” (Nonaka et
al., 2000)
o Inter-project knowledge sharing is complicated (Swan et al., 2010)
o The Ballistic 2.0 addresses important aspects in LL
o Fosters changes on organizational culture
o Encourages people to use new technology
o Addresses 4 main challenges in LL: Time, Motivation, Discipline,
Skills“All technical and organizational knowledge unable to be found via Google in less than two minutes should be documented” (Stocker et al., 2012, p. 334)
CONCLUSION
oThe Ballistic 2.0 model o Intends to fill a gap in literature regarding LL o Based on consolidated literatureo Expands the use of the knowledge creation model (Nonaka
et al., 2000)o Is in tune with PM 2.0 (agile, flexible, dynamic)o Provides theoretical foundation for future researches
For more studies on LL, visit the research group:
Managing Web 2.0 Technologies in Projects - TiP
http://tip20.wikidot.com 14