qcc annual report 2019-2020 · was to become a member-centric association. undertaking a member...

QCC 2019 / 2020 ANNUAL REPORT 1 / 15

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QCC Annual Report 2019-2020Following Our Members’ Lead

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Welcome MessageQCC’s fiscal year ended with the onset of a global pandemic, unfurling a myriad of health, economic, safety and isolation concerns. This crisis also illuminated how quickly and courageously those who serve the public sprang into action in response. The Board of Directors are so proud to govern the QCC, an association that exists to recognize, reward, and support those leaders who have dedicated their lives to serving public needs.

It is with this goal in mind that the focus for the first year of QCC’s 2019-2022 Strategic Plan was to become a member-centric association. Undertaking a member database clean-up project was the first step in this process. QCC staff reached out to 100,000 members to confirm their contact information and support them in setting up their online member profiles. This initiative was key to establishing a member database that has correct contact information, allows members to identify their preferences for the kind of communication they wish to receive, and enables QCC to transition to a digital platform for just-in-time information sharing.

Fulfilling the promise of a member-centric association means listening closely to member feedback. QCC created many channels for feedback, such as establishing a volunteer Advisory Committee comprised of members from across Ontario to inform the Seniors Matter! workshop design and roll-out. QCC also conducted surveys and polls to identify member’s travel destination preferences for the QCC Travel Club and gather topic ideas for learning seminars. Using an evidence-based approach to planning enables the QCC to be responsive to member preferences, stepping into a new identity as a member-informed association.

QCC is invested in meeting members where they are. To this end, QCC’s learning programs took place across the province; webinars were introduced to reach even more members, a commitment was made to hold the AGM in a new location across the province every other year, and ‘Community Hubs’ were established to connect members to each other where they live and work.

QCC is committed to governance excellence with a Board of Directors that bring a diverse and complimentary set of skills and experiences, following governing policies all managed with a view to mitigating risks and safeguarding the organization’s long-term sustainability.

We want to applaud our staff for their hard work and service to you our members; continuously looking for opportunities to increase your membership experience. And to the Board of Directors, for their many volunteer hours of support and leadership.

Most importantly, we want to thank you, our members. At no time in recent history has your commitment to the service of the public been more critical or more visible. QCC is proud to showcase your dedication to serving the public.

Candys Ballanger-Michaud Chair

Lesley Brown Executive Director


Your QCC Board

Your QCC Staff

Nick PereraDirector

Will Stratton Director

Abby Katz Starr Director

Paul Byron Director

Brian Miki Vice-Chair

Peter HoyDirector

Harriett Grant Treasurer

Michael Donsky Director

Bernadette DeSouza Director

Robert Ceh Governance Officer

Kimberley Bates Director

Candys Ballanger-Michaud Chair

Stephen WrightPast-Chair

Anna Shaw Director, Business Development and Rewards Program

Malene Jakobsen Manager, Marketing

and Communications

Kinga Wnuk Manager, Finance

and Administration

Grace Lui Member Services and Database Coordinator

Katherine Wright Senior Executive

Assistant

Patricia MacPherson Manager, Member

Services and Programming

Staff changes after the reporting period:

Olex Katsenelson Coordinator, Member

Services and Programming

Lesley Brown Executive Director


Vision, Mission, Values

VisionOur innovative and meaningful recognition programs make people, communities, and organizations stronger.

MissionCelebrating the pride and service in our community for clients and members through innovative and meaningful recognition programs and valued member services.

Values » Respecting and valuing people » Trusted and relevant service excellence that strengthens communities


In 2019-2020 the QCC embarked on a three-year Strategic Plan to move the organization from a predominately long-service recognition organization towards a member-centric association offering programs, services, and rewards tailored and responsive to QCC members at all stages of their life, career and into retirement.

Our drive towards change is fostered with attention to four strategic pillars:

1. Broaden our Recognition Program.

2. Membership Association of Choice.

3. Financial Sustainability through Revenue Diversification.

4. Corporate Stability.

This annual report will dive deep into each of these areas to highlight the association’s goals, what was accomplished and what lies ahead in the next two years of this robust three-year plan.

QCC Evolution: Honouring the past while building a new future

QCC Transformation

2017-2018 2019-2020 2021-2022

2018-2019 2020-2021

» Begin strategic planning

» Institute new HR strategy & begin hiring

» Launch strategic plan

» Clean-up member data

» Modernize IT

» Develop QCC Community Recognition Model

» Pilot regional hubs

» QCC member-focused programming in place

» Rebrand

» Develop strategic plan

» Move to member database

» Hire new staff

» New business development strategy

» Member recruitment and retainment strategy

» Design regional hub models


With the new strategy, QCC will be diversifying the ways it recognizes members, moving from a predominately long-service based recognition model to a member-centric community recognition program. QCC’s membership has expanded beyond the Ontario Public Service to include those in the Broader Public Service, and the Not-for-Profit Sector, therefore, recognition programming needs to be inclusive of the entire membership. The new recognition model will consider and showcase members for the various achievements and commitments in their service to the public.

QCC’s goal is to recognize all that members do to benefit the civil society’s greater good. This means recognizing members at every stage in their career and life: those who are new to public service, emerging leaders, mid-career employees, and those continuing into retirement.

QCC’s new model of recognition is not just a program; it is the ethos grounding all of QCC’s operations as a membership association.

1. Broaden Our Recognition Program

12 Trillium WINTER 2020

What do you enjoy most about your work? Generating awareness about diversity and inclusion issues and empower-ing employers to make a positive difference. I get to have one-on-one conversations with senior leaders and it’s a really unique opportunity to get them to think about the issues.

The work that we’re doing is about change management. And for change management to be sustainable— to create a cultural shift across an organization, we really need leaders at the top setting the tone. I love to hear them say, “Oh, I never thought about it that way” or “That was an ‘aha’ moment.” That’s very rewarding. If leadership has bought into it, it just makes everyone else’s life easier.

But it is challenging work because I often need to have difficult conver-sations and each audience I speak to is in a very different place. There’s no standard way to talk about this. It requires a lot of understanding and empathy.

Who inspires you? I’ve been fortunate to have a lot of mentors, particularly because I’m working in the non-profit world and I find people are just so generous with their time. They’re very good at challenging me to do things if they see potential in me. Also, I was at a restaurant in Ottawa recently and former Chief Justice Beverley McLachlin walked in and my jaw dropped. She’s a real hero of mine. I mustered up the courage to talk to her and told her about my work, and she said, “That’s so meaningful. Keep doing what you’re doing.” It was just such a great feeling to have someone I really respect and look up to say that to me in person.

Do you have any hobbies? I have a passion for photography. I also love travel and food. I’ve travelled to 23 countries and I’m nowhere near done. I’d love to see more of the world.

Not loNg after starting her career in law, Angelin realized she was on the wrong path. “A law firm wasn’t the best place

for me,” says the Toronto native. She pursued a few different oppor-tunities before taking a position at the Ontario Bar Association, where her work focused on diversity and inclusion. “There was a lot of advocacy and awareness being raised. It really resonated with me on a personal level because there were many things I heard from other lawyers that I was able to relate to.” Now, in her role as Director of Consulting at the Canadian Centre for Diversity and Inclusion (CCDI), Angelin says she dedicates her time to helping corporations, universities, non-profits, and financial institutions “identify barriers and move forward in their diversity and inclusion journey by shed-ding light on issues they might not otherwise be aware of.”

In each issue, we ask QCC members about their lives in and outside of public service.

QCC strives to celebrate all of its members—those who are currently working, and others who have retired and continue to contribute

to their communities.

angelin SoosaipillaiDirector of Consulting CanaDian Centre for

Diversity anD inClusion

in Person

portraits by erin leydon

Profiles_LYT.indd 12 2020-01-14 11:07 AM

12 Trillium summer 2019

Prior to his 2005 retirement, he was

Deputy Minister of Intergovernmen-

tal Affairs, finishing his career as the

Deputy Minister of Strategic Initia-

tives and Associate Secretary of

Cabinet, Centre for Leadership.

“Where else in any career can you

find yourself doing so many different

things that are hugely important to

the average citizen,” he says.

What is one thing you took away from

your time in the OPS?

I have a huge respect for public ser-

vice, particularly the OPS. I had the

opportunity throughout my career

to work with the federal govern-

ment and other provinces, and the

OPS was among the best in terms

of having a handle on things and

their approach to professionalism. I

was hugely proud of all the people I

worked with and of what we ac-

complished. There was, and still is, a

real sense of professionalism, which

results in good public policy.

Did you face any challenges?

In the early 1980s, inflation was

banging along and the government,

both federally and provincially, was

really concerned. I was working

at the Ministry of Transportation,

and the Deputy Minister of Finance

wanted me to run a new compensa-

tion program called the Inflation

Restraint Act. It was a most interest-

ing challenge because, at the outset, I

really didn’t know a whole lot about

compensation arrangements. It cov-

ered more than 750,000 people and

had a huge impact.

How have you been spending your

retirement?

When I retired, I bought a dog and

I took up golf, which I have really

enjoyed. I’ve also been riding horses

for years and years. I sold my horse in

the autumn—not because I was ready

to pack it in, but the woman with

whom I’d boarded five horses over

40 years also decided to retire, and I

didn’t feel like going to another stable.

when Ross Joined the OPS in 1973, he never imagined he’d

celebrate his retirement from the public service 32 years

later. “People kept offering me interesting roles and projects. I

thought, ‘Gee, I can’t go now. I have to see how this plays out!’” The

Montreal native worked in wide range of ministries and depart-

ments: Transportation, Management Board of Cabinet, Attorney

General, Education and Training, and Colleges and Universities.

In each issue, we profile QCC members to

learn more about their roles and what they do

outside of the office. QCC strives to celebrate

all of its members—from those who are

currently working or have retired but continue

to contribute to their communities.

Ross PeeblesDeputy Minister and

Associate Secretary of Cabinet,

Centre for LeADerShip (retireD)

in Person

portraits by erin leydon

In Person.indd 12

2019-06-25 11:14 AM

Major accomplishments:

Researched recognition models to help guide the development of a fulsome member recognition framework.

Participated in the National Association of Federal Retiree’s Awards ceremony as a judge to learn more about award programming.

Showcased members and their contributions through ‘Member Profiles’ in the Trillium, and moving to a digital platform in the coming year.

Illuminated the public good that public and non-profit service have made to Ontario with articles on the 400 Highway system, provincial parks and health care.

Offered the 4th year of the legacy 20-Year Art Project in partnership with the Ontario Archives.

Age breakdown of members

Eastern Ontario (16%)Northern Ontario (13%)90s (8%) 40s (7%) 50s (20%)

60s (29%)

Central

Ontario (32%)

Metro Toronto

Ontario (20%)

Southwestern

Ontario (17%)70s (24%)

80s (12%)

Percentage of members in Ontario


Our Members

Membership numbers are based on August 2020 data. Members living outside of Ontario make up 1.6% of membership

QCC started 2019 with an aspiration to be the membership association of choice. Achieving this meant fostering meaningful interactions with members, who are unified by their commitment to, and pride in serving the public.

The key to becoming a robust and responsive membership association is to engage members. QCC had the daunting task of updating a 75-year old database to ensure that we had the correct contact information, and emails to be able to reach members directly.

We then needed to deliver on the promise of providing valued services by revitalizing Member programming as well as introducing new programs.


Updated member database – with correct member contact information making for better access to reaching members. Members can now manage their membership profile online.

Moving towards a digital communication system – enabling QCC to extend member communication to digital platforms. With better data QCC now has a strong foundation for relevant and timely two-way communication with members.

More frequent communications with members – increasing the timeliness and frequency of member communications by transitioning the Trillium magazine to a digital platform. This virtual way of communicating gives members quicker access to the membership information they value, frees up funds previously used for printing towards enriched member programming and reduces QCC’s environmental footprint.

Better channels for gathering input and feedback from members – established an advisory committee to inform the content and design of the Senior Matters! Workshops; introduced polls that determined which trips would be featured in the QCC Travel Club, and surveys that followed all events and learning sessions that provided valuable insights to enable us to continue to improve upon our programs and services.

New member programming – that provided interactive learning opportunities with the Senior’s Matter! Workshops and the Financial Learning Seminars that proved extremely popular with members.

Regional engagement with members – through two new community hubs so members could participate in their regions, as well as a travelling AGM that QCC takes on the road every other year, so that members can participate from across the province.


2. Membership Association of Choice


Five Seniors Matter! WorkshopsWorkshops in Thunder Bay, Windsor, London, Toronto, and Oshawa

The New Horizons for Seniors Program federal grant enabled QCC to bring a vision of the Seniors Matter! workshops to life. We engaged with senior members to develop a tailor-made full-day workshop in cooperation with trusted partners: VON, Crime Stoppers, London Police Services, Ontario Securities Commission, Windsor-Essex Health Services, Health Partners, HearingLife and Johnson.

The workshops were extremely well received and participation exceeded our goal by almost double. Members, valued the quality of information and networking opportunities.

Workshops and Community Hubs

Community Hubs in Kingston and SudburySurvey results from QCC’s 2019 Seniors Matter! events held across Ontario identified a desire for regional-based face-to-face meetings and networking opportunities.

The provincial Seniors Community Grant Program permitted QCC to move forward with Community Hubs in Sudbury and Kingston. This initiative provided QCC members with an opportunity to connect with other members in their community for networking, learning and fun.

Very informative, relevant, good

understanding of issues facing

retirees. Opportunity to meet

and talk with others.

Fantastic job! Well prepared

and organized, great topics and

speakers delivered customized

and relevant information.

Although most members are familiar with the programs and services that QCC offers, fewer members know about QCC’s revenue model. As a non-profit association, all the revenue that QCC generates goes directly towards covering administration, programming and service costs to run the organization. What is unique to QCC is that we do not rely on membership fees to run operations and programming as most member associations do.

Sometimes it is thought that QCC is funded by the government as part of an employee program, but that is not the case. The revenue for the organization is drawn mainly from two specific sources:

» 70% from QCC’s Rewards program

» 17% from a service agreement with the Ontario Government to administer the Long-Service Recognition Program

» The remaining 13% is sourced from advertising, federal and provincial government grants, and other income sources.

The Rewards Program offers members discounted and exclusive services and products, and QCC receives a small percentage of those sales, which then funds the majority of programs that QCC provides for its members free of charge.

The success of the Rewards program has a direct impact on the kind of valued member programs that QCC is able to offer. Further, this year with generous funding from both federal and provincial grants, we were able to extend programming to offer the Seniors Matter! and Community Hub programming.

3. Financial Sustainability Through Revenue Diversification


Successfully received government grants. This year marked the first time in QCC’s history that member programming was created with the support of government grants. QCC is thankful for the support of Employment & Social Development Canada and The Ministry of Seniors & Accessibility.

New partnership with Tradex who entered the rewards program.

Insured that policies and processes are in place to assess rewards partner’s competency, reliability, and responsiveness to Member’s needs.


Current Member Rewards Program

Electronics Apple Store Bell Smart Home Dell Telus Mobility

Entertainment Medieval Times Stratford Festival

Finance Tradex

Health Acorn Stairlifts Bell Medical Alert GoodLife Fitness HearingLife Canada

Insurance Johnson Insurance: Home & Auto MEDOC Travel Insurance

Moving/Home Repairs Home Service Club Relocation Services Group

Travel Alamo Avis Choice Hotels Collette Tours Enterprise National Park ‘N Fly Via Rail

Other Arbor Memorial Services BoaterExam.com Perkopolis Soft Moc Superior Tire & Auto


Maintaining a well-run organization means upholding and continuously improving governance structure. The QCC exemplified this in many ways throughout the year including a strong commitment to policy governance and the development of new policies, creating a new Member Code of Conduct, executing a transparent and rigorous nomination process, and designing a comprehensive orientation process for new Board Members.

Members trust the QCC with their personal information, and that is taken very seriously. That is why QCC has implemented all the findings from a system-wide privacy review. QCC follows PIPEDA and CASL legislation and has established a process for obtaining consent from members to share e-newsletters. Parallel to this, member data security was enhanced by moving to the cloud and introducing new firewall protections.

In 2019, QCC began a comprehensive IT modernization project, which ensured that staff were prepared with all the virtual tools needed to support member needs when the global pandemic began. The new IT-infrastructure included an internet-based phone system, which allowed QCC staff to answer phone calls from the safety of their homes. With these tools in place, staff were able to provide member support in a time of great transition.


Comprehensive and transparent nomination process to recruit for new directors with a wide range of competencies that supports meeting the organization’s strategic objectives.

Modernized IT infrastructure to move from manual processes to automating systems, improved security and cloud computing, enabling QCC to easily adapt to working virtually when the pandemic was announced.

Highly skilled and committed Board of Directors.

Improved human resources policies and processes.

4. Corporate Stability


Excess of revenues over expenditures 55,927 (69,351)

2019-2020 ($) 2018-2019 ($)


Revenues 2019-2020 ($) 2018-2019 ($)Affinity revenue 821,083 789,645

Long service recognition 201,079 162,077

Advertising revenue 77,500 55,000

Grant revenue 45,275 —

Investment income 19,699 79,848

Other revenue 9,207 22,385

Total revenue 1,173,843 1,108,955

Expenditures 2019-2020 ($) 2018-2019 ($)Salaries & related benefits 518,645 483,584

Trillium magazine 228,000 219,691

Rent 79,262 71,498

Professional fees 60,862 68,839

OPS long service recognition 54,075 61,177

Advertising & promotion 42,207 42,512

Member’s programming 41,842 —

IT & data management 27,550 25,304

Governance exp 26,904 57,252

Office & administration 17,557 30,618

Insurance 5,929 6,837

Member’s recognition 4,332 80,729

Business development 2,289 844

Promotional & networking events 744 —

Long service celebration — 25,338

Amortization 7,718 4,083

Total expenditures 1,117,916 1,178,306

2019-2020 ($) 2018-2019 ($)Unrealized gains (losses) on investments (65,094) 40,430

NET PROFIT (LOSS) (9,167) (28,921)

2019-2020 Financial Summary


1,173,843 TOTAL REVENUE

1,117,916 TOTAL EXPENDITURES

2020 Revenues

2020 Expenditures

Affinity revenue (821,083)

Long service recognition (201,079)

Advertising revenue (77,500)

Grant revenue (45,275)

Investment income (19,699)

Other revenue (9,207)

Affinity revenue (821,083)

Long service recognition (201,079)

Advertising revenue (77,500)

Grant revenue (45,275)

Investment income (19,699)

Other revenue (9,207)

Salaries and related benefits (518,645)

Trillium magazine (228,000)

Rent (79,262)

Professional fees (60,862)

Long service celebration (54,075)

Advertising & promotion (42,207)

Member’s programming (41,842)

IT & data management (27,550)

Governance exp (26,904)

Office & administration (17,557)

Insurance (5,929)

Member’s recognition (4,332)

Business development (2,289)

Promotional & networking events (744)

Amortization (7,718)


Saying Goodbye

Peter Hoy is stepping off the QCC Board of Directors this year. Words cannot do justice to convey the gratitude we feel for all that he has contributed during his tenure. Since joining the QCC Board in 2014, Peter has continued to uphold QCC’s commitment to recognizing all members who have served the public good. This core belief and deep appreciation for those in public service has guided his thoughtful insights, ideas, and contributions to the organization.

As one of many examples, at a celebration event that Peter attended he made sure that he knew each member’s name and personally thanked everyone who came out that day to be recognized. Peter is always the first one to step up to volunteer with whatever is needed. His thoughtful deliberation and contribution to all discussions provided great insights to all decisions. Peter is a strong advocate for the equitable consideration for all QCC’s members and was integral to preserving our traditions and roots, as we moved to a new future. As the QCC undertakes a new strategic direction, Peter has brought the best of QCC’s rich legacy, while imaging a new path forward.

After five years, Harriett Grant will be leaving the QCC Board of Directors. Throughout the years, Harriett provided the board with thoughtful insight, delivered with a keen sense of humour. She could make the auditor’s report seem lively at the AGM. Her passion for the QCC was on display at every meeting and event she attended. During her tenure as Treasurer, Harriett led the development of several key policies, refined our financial reporting process, and was critical to the development of our planning cycle.

Harriett was a strong contributor to our strategic plan. She was a strong proponent for the modernization plan, upgrading old technology, and preparing the QCC for the move to a digital platform, which was a lifeline when the pandemic hit. As a trusted colleague, she was often asked for her advice and perspective. She recognized the need to evolve the QCC’s business plan while maintaining a connection to our foundational roots. Honouring the past while preparing for the future.

The Board of Directors were so pleased when Abby Katz-Start decided to join the QCC Board of Directors in 2019. In her role as Assistant Deputy Minister for the Ministry of Seniors and Accessibility, Abby was a great supporter of the QCC, and with her insight, helped inform the Seniors Matter! Workshop series.

Upon retiring from the Ontario Public Service in the role of Assistant Deputy Minister for Seniors and Accessibility, Abby had planned to further support the QCC in her role as Director. She did not get a chance to enjoy retirement for very long before she accepted a role to lead a progressive community of older adults. The demands of this role, and the impacts that the global pandemic played with the senior’s community, made it too difficult for her to continue in her role as Director at the QCC. It is with great sadness that we say good-bye, way too soon, but appreciate Abby’s intelligence and passion in the service of the public, and most notably with seniors.


Thank You, it Takes a VillageSimone Coakeley, Chief Executive Officer, National Association of Federal RetireesJim Grieve, Chief Executive Officer, RTO/EROSylvia Link, Director, Marketing and Communications, RTO/ERO

Secretary of the CabinetSteven Davidson, Secretary of the Cabinet, Head of the Ontario Public ServiceJill Vienneau, ADM, CCT Secretariat Kevin French, Chair, Public Service Commission, Deputy Minister, Treasury Board Secretariat, Secretary of the Treasury Board and Management Board CabinetBrian Fior, Chief Talent Officer, Treasury Board Secretariat

Ministry of Seniors (Canada)Hon. Filomena Tassi, Federal Minister for the Ministry of Seniors and Accessibility (July 2018 – Dec 2019) Deb Schulte, Federal Minister for the Ministry of Seniors and Accessibility

Ministry for Seniors and Accessibility (Ontario)Hon. Raymond Cho, Minister for the Ministry of Seniors and AccessibilityDenise Allyson Cole, Deputy Minister for the Ministry of Seniors and AccessibilityJacqueline Cureton, Assistant Deputy Minister for the Ministry of Seniors and Accessibility

Policy Programs & Strategic Partnerships Kathleen Henschel, Director, Seniors and AccessibilityKate Krestow, Manager, Seniors & Accessibility Policy Programs & Strategic Partnerships

Financial Learning Series Bill Holmes, Portfolio Manager and Wealth Advisor, RBC Dominion Securities, OakvilleRobert DeMello, Portfolio Manager and Wealth Advisor, RBC Dominion Securities, Oakville Blaire Lupton, Portfolio Manager and Wealth Advisor, RBC Dominion Securities, Oakville

Seniors Matter! GRANT received from Employment & Social Development Canada: New Horizons for Seniors Grant Program 2019-2020

Community HubsGRANT received from: Ontario Ministry of Seniors& Accessibility: Seniors Community Grant Program 2019-2020

Seniors Matter! Advisory CommitteeCecil Bradley, QCC Member Advisory Committee, Seniors Matter!Michelina Busico, QCC Member Advisory Committee, Seniors Matter!Mara Conrad, QCC Member Advisory Committee, Seniors Matter!Betty Ann Nurse, QCC Member Advisory Committee, Seniors Matter!Maureen Parkinson, QCC Member Advisory Committee, Seniors Matter!Debra Tackaberry, QCC Member Advisory Committee, Seniors Matter!

Other volunteers at Seniors Matters workshopsEdward Unger, Frances Wong, Roberta Taman

Seniors Matter! Stakeholders/PresentersHearing Life, Johnson Insurance, VON, Crime Stoppers,London Police Services, Ontario Securities Commission,Windsor-Essex United Way, HealthPartners

The Art Project:The Archives of OntarioMark Epp, Manager, Outreach & Promotion, Ministry of Government & Consumer Services

David Tyler, Outreach Officer, Ministry of Government & Consumer Services Lani Wilson, Curator, Government of Ontario Art Collection, Archives of Ontario Beth Anne Mendes, Curator Ontario Arts Collection, Government of Ontario Art Collection, Archives of Ontario

Leader Frames Mike Regan, OwnerGraham Stoddart, National Sales Manager Conchita Sandau, Manager Administration

The OPS Long Service Recognition Program Treasury Board Secretariat, Corporate Leadership & Learning Branch administering the OPS Long Service Recognition Program. We would like to acknowledge our immediate working partners: Donna-Mae Robinson, Manager, Research & Outreach Unit Denise Osagie, Program Advisor, Research & Outreach Unit Sundus Mian, Research and Outreach Coordinator, Research & Outreach Unit Yvonne Lui (retired March 2020)

Long Service Recognition Coordinators for the 2019 Recognition Year

Anita Bhuiya, Children, Community & Social Services Carrie Anderson, Northern Development & Mines Tara Asler and Valerie Menezes, Economic Development, Job Creation & Trade Shirley Bernardo, Government & Consumer Service Vania Cecchin, Office of the Lieutenant Governor Michelle Consul, Treasury Board Secretariat Ross Darlington, Attorney General Doris Nagorski, Agriculture, Food & Rural Affairs Kara McKellar and Tanya Harvey, Transportation Terrilyn Jewell-Claessen, Education, Training, Colleges & Universities Venice Haltaufderhyde and Linda Rucas, Health & Long-Term Care Claire Boue, Cabinet Office Stanley Ha, Labour Sara Lavelle, Indigenous Affairs, Natural Resources & ForestryKerry Naabeh, Senior Payroll Alysha Van Der Valk, Environment, Conservation & Parks Mala Persaud, Municipal Affairs & Housing Nella Pupo, Solicitor General Kara McKellar, Infrastructure Michelle Stack, Finance Tiffany Thai, Seniors & Accessibility, Tourism, Culture & Sport Shelley Nemeth, OPP

Reward Partners:Johnson Insurance Richard Harrison, V.P. Affinity Client Solutions Deborah Celemencki, MEDOC Consultant Catherine Turner, Home & Auto Consultant

HearingLife Sally Thompson, National Director, Affinity Partners Cheryl Anderson, Affinity Partner Coordinator Raphael Tayou, Senior Manager, Digital MarketingAnna Fanjoy, Marketing Communications & Event Manager

Collette Todd Bridges, VP Business Development & Partnerships Ron Lonsdale, VP Canada

Telus Wes Parham, Director, Wireless EPP Sales & Service Joel Hawdon, Account Manager, TELUS Business Solutions Lee Merten, Partner Program Specialist – Telus Corporate EPP

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