Chuong 8 - Ky Nang Giao Tiep Bkel 2

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  • Nhp mn v k thut

    K NNG GIAO TIP K NNG GIAO TIP TRONG K THUTTRONG K THUT

    Chng 8

    1

  • CHAPTER 8

    Engineering Communication

    CHAPTER 8

    Engineering Communication

    CHAPTER 8

    Engineering Communication

    CHAPTER 8

    Engineering Communication

    MC CH

    2

    Cung cp cho sinh vin nhng hiu bit c bn v cc k nng giao tip cn thit ca ngi k s trong k thut .

    Gip cho sinh vin c kh nng hon thin v ng dng cc k nng giao tip nh k nng ni, vit bo co, thuyt trnh v mt vn k thut trong qu trnh thc hin n mn hc.

    Hon thin cc k nng giao tip ngh nghip gip cho sinh vin t tin hn trong cng vic v cuc sng.

  • NI DUNG

    3

    8.1. Gii thiu chung v giao tip trong k thut

    8.2. K nng ni v thuyt trnh

    8.3. K nng vit

    8.4. K nng nghe

    8.5. Mt s k nng giao tip khc

  • 4

    "Communication - the human

    connection--is the key to personal and

    career success. Giao tip kt ni con ngi l cha kha dn n thnh cng ngh nghip v bn thn. (Paul J. Meyer)

  • 8.1. Gii thiu chung v giao tip trong k thut

    8.1.1 Khi nim giao tip

    Giao tip l g?

    Giao tip l hot ng hoc qu trnh din t tng v cm xc hoc chia s thng tin hoc kin thc vi mi ngi

    (Oxford Advanced Learners Dictionary)

    - Giao tip l qu trnh tc ng qua li gia con ngi vi con ngi nhm mc tiu trao i tng, tnh cm, vn kinh nghim, k nng v kinh nghim ngh nghip.

    5

  • Giao tip l mt chui kinh nghim ca cc hnh ng:

    Nghe Ngi

    Nhn

    Nm

    Chm

  • 8.1.2. K nng giao tip l g?

    - K nng giao tip l kh nng s dng thng tin bng ngn ng v din t (th hin)

    - K nng giao tip hiu qu l mt yu t quan trng trong cuc sng v ngh nghip ca bn.

    Thnh cng ca bn ti ni lm vic mi a dng v ton cu i hi bn phi c k nng giao tip tuyt vi!

    7

  • 8.1.3. Vai tr v ngha ca giao tip Ti sao giao tip rt quan trng

    i vi k s?

    L mt sinh vin k thut, bn cn phi hon thin k nng giao tip bng vn bn v bng li ni.

    L mt sinh vin k thut v sau l mt k s, bn cn phi bit lm th no trnh by suy ngh ca bn

    Trnh by mt khi nim cho mt sn phm hay mt dch v

    Trnh by mt phn tch k thut ca mt vn v gii php ca n, hoc ch ra cc kt qu ca bn t cng vic thc nghim

    8

  • o Bn cn phi bit lm th no truyn t tng thit k bng bn v k thut hoc m hnh k thut h tr bng my tnh

    o Hu ht cc k s c yu cu vit bo co k thut.

    9

    Ti sao giao tip rt quan trng i vi k s (2)

  • Ti sao chng ta giao tip?

    o Chuyn thng tin quan trng

    o Cung cp c s nh gi kin thc ca mt ngi

    o Truyn t s quan tm v nng lc

    o Xc nh nhng khong trng trong kin thc ca ring bn

    10

  • 8.1.4. M hnh c bn ca qu trnh giao tip

    2.

    M

    tngtrong

    thng ip

    2.

    M ha

    tng trong

    thng ip

    3.

    Thng

    ip c truyn qua cc

    3.

    Thng

    ip c truyn qua cc knh

    1.

    Ngi gi c

    tng

    1.

    Ngi gi c

    tng

    4.

    Ngi nhn gii m thng

    ip

    4.

    Ngi nhn gii m thng

    ip

    6.

    C thm

    cho

    6.

    C th phn hi thm cho ngi nhn

    5.

    Phngi

    5.

    Phn hi cho ngi gi

    Giao tip l qu trnh gi v nhn thng tin gia mi ngitri qua 5 bc c bn:

  • Cc knh giao tip

    Bo co/phone/hp/email..

    Cc knh giao tip

    Bo co/phone/hp/email..

    Ngi nhn

    Nhn thng ip

    Gii m v hiu ngha

    Tr li

    Ngi nhn

    Nhn thng ip

    Gii m v hiu ngha

    Tr li

    Ngi gi

    tng trong thng ip

    M ha (bng li hoc khng bng

    li)

    Gi thng ip

    Tng tc vi s phn hi

    Ngi gi

    tng trong thng ip

    M ha (bng li hoc khng bng

    li)

    Gi thng ip

    Tng tc vi s phn hi

    Phn hi

    Phn hi

    Nhiu

    message

  • V d qu trnh giao tip

    13

    Cho Alfred!

    Ch bn c khe khng?

    Oh ch y khe. Ch y va mi sinh em b.

    Ngi gi Ngi nhn

    Phn hi

    Thng ip

  • M hnh m rng ca qu trnh giao tip

    14

  • 8.1.5. Cc cch thng dng giao tip:

    Ni

    Vit

    Hnh nh nghe

    nhn

    Ngn ng c th

  • 8.1.6. Cc hnh thc giao tip

    C nm hnh thc chnh ca giao tip: Giao tip trc din

    V d: - tr chuyn ngu nhin, phng vn chnh thc, gp g ring...

    Giao tip nhm V d: cc cuc hp, hi ngh, tho lun nhm

    Giao tip bng vn bn V d: bo co, bn ghi nh, xut, th t, e-mail

    Giao tip bng li ni V d: - cuc tr chuyn qua in thoi, tr chuyn bnh thng, tin nhn bng ging ni, vv

    Trnh by trc khn gi V d: Bi pht biu, bi ging, trnh by ming, hi tho, vv..

    16

  • Cc dng giao tip:

    Trn c s quan h t chc: Chnh thc

    Khng chnh thc

    Trn c s hng ca dng giao tip: T trn xung, t di ln: cp cao thp,

    cp thp hn cao hn

    Cho: giao tip trong 1 t chc vi nhiu hot ng khc nhau

    Ngang, ng: giao tip gia 2 hoc vi ngi

    Trn c s din t: Ni

    Vit

    C ch 17

  • 8.1.7. Tm quan trng ca vic giao tip hiu qu

    Giao tip hiu qu dn n:

    Quan h con ngi tt

    Hp tc v phi hp hot ng tt hn gia nh qun l v ngi lao ng

    Ra quyt nh chnh xc v mnh m hn

    Ci thin nng sut v hiu qu

    Ci thin tinh thn, hnh nh ngh nghip c ci thin, gim s vng mt ca nhn vin

    18

  • Giao tip hiu qu

    Giao tip 2 chiu

    Lng nghe tch cc (ch ng)

    Phn nh trch nhim ca ngi ni v ngi nghe.

    S dng thng tin phn hi.

    Khng cng thng.

    R rng.

    19

  • 20

    Giao tip hiu qu

  • Khng tp trung, b qua, hoc hiu nhm

    Lng thng tin qu nhiu hoc qu t

    Ti liu tham kho gii hn

    Thiu k nng ngn ng

    Thiu k nng nghe, k nng trnh by

    Tnh cm can thip

    Lm phin, quy nhiu

    Etc.

  • 8.2. K nng thuyt trnh

    Trong mi trng k thut ngi k s thng xuyn phi trnh by mt vn k thut trc nhiu ngi nghe.

    Vy lm th no chun b v trnh by vn mt cch hiu qu?

    C 2 dng thuyt trnh (presentation): Chnh thc: xc nh trc thi gian, c chun b

    trc, v d: meeting, hi ngh, s dng projector v my tnh v phn mm PowerPoint.

    Khng chnh thc: trnh by ngn gn, c th khng chun b trc

    22

  • 8.2. K nng ni v thuyt trnh

    "Do not say a little in many words but a great deal in a few.

    23

  • Chun b bi thuyt trnh:

    o Trc tin cn xc nh mc ch bi thuyt trnh (bo co) l g v ngi nghe l ai?

    o Tp trung v t chc cc thng tin cn trnh by

    o To bn thuyt trnh sao cho nh hng ln nht n ngi nghe (dng PowerPoint)

    o Thc hnh thuyt trnh (c nhn v nhm) sau khi chun b xong.

    8.2. K nng thuyt trnh

    24

  • 25

    o Thi gian trnh by?

    o Mc ch v phm vi ca bi trnh by ca bn?

    o Trng tm ca vn nu c nhiu hn mt din gi?

    Bn mong i g?

  • 26

    o Khn gi mun nghe g?

    o Bao nhiu ngi?

    o Kin thc ca h?

    o Nhng ngi ng h v khng ng h ca bn l ai?

    o Nhng cu hi bn s mong i c yu cu?

    Xc nh thnh gi ca bn l ai?

  • 27

    nh dng chung ca slides trnh by

    Slide ba

    Gii thiu

    Ni dung

    M

    u

    Kt lun

    Nhn xt, ngh K

    t th

    c

    Ni dung

  • 3 yu cu bt buc cn phi c trong bi thuyt trnh l:

    1. Gii thiu v lm quen

    2. Thng bo ni dung thuyt trnh

    3. Thng bo thi gian v phng thc tin hnh

    28

  • o Mi slide trnh by mt tng chnh

    oS dng biu y mu sc, th, bng

    o S dng tng phn thch hp

    o S dng phng ch ln:

    o tiu slide: >18, trong slide: >12

    o ng qu ti "slide

    o S dng cc cm t ngn thay v cc on vn

    o S dng cc m hnh v nguyn mu, video clip v hnh nh ng nu cn.

    29

  • Font ch

    This is Arial 12

    This is Arial 18

    This is Arial 24

    This is Arial 32

    This is Arial 36

    This is Arial 44

    Qu nh

  • 31

    Khng s dng qu nhiu mu

    QuQu nhiu Fonts v Kiu S dng qui lut L2 Large ( font: 20-22 minimum) v Loud

    (dng font ch ln v ni to)

    S dng qui lut 6 x 7:

    Khng qu 6 hng trong 1 slide

    Khng qu 7 t trong 1 hng

    Vit n gin, ngn gn

    Ch s dng m thanh khi cn thit

  • o C dn tt

    o Sp xp cc phn / b phn hp l

    o Sp xp cc tng chnh trong mi phn

    o S dng hnh nh thch hp, hnh nh hoc video

    cho bi trnh by.

    32

    ngh mt s Chin lc m bn ngh rng c th lm cho mt PP c hiu qu?

  • 1. Nn, ch v hnh nh tng phn tt

    2. Khng gy mt tp trung bng qu nhiu

    th trn 1 slide

    3. S dng hnh nh trc quan (khi cn thit)

    4. Hnh nh ng c mc ch r rng

    5. Cha l hai bn slide r rng

    33

    Chin lc tng th

  • 6. Kch c ch ln

    7. Kiu ch n gin v d c

    8. Kch thc phng ch khc nhau cho thy tm quan trng tng i ca thng tin (ln hn quan trng hn)

    9. To s thng nht v kiu, kch c v mu ch

    10. th v bng biu c dn nhn r rng, n gin

    34

    Chin lc tng th (tt)

  • 35

    11. S dng t kha (ni chung)

    12. Nn cha trng dng cui trong slide

    13. Thc hin lin kt n trang khc

    14. ng chnh t v ng php

    15. Khng c slide ngu nhin

    16. Tt c cc slide theo th t

    Chin lc tng th (tt)

  • 36

    17. Nn c slide u gii thiu chung ni dung cn ni

    18. Slide phi c nh s trang

    19. Kim li thng tin gia slide u v ni dung trnh by

    20. Khng nn ch c slide

    21. Trnh qu nhiu thng tin trn bt k trang trnh by

    Chin lc tng th (tt)

  • 37

    o Thc hnh ni ln pha trc gng v s dng mt b m thi gian

    o Thc hnh m khng c ghi ch