starfish instructor manual - university of toledo

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Starfish Instructor Manual

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Table of Contents Profile 3 – 4 Main Pages 5 – 7 Home 5 Appointments 5 Services 6 Students 7 Students 8 – 9 My Students Tab 8 Tracking Tab 9 Attendance Tab 9 Student Folder 10 – 11 Early Alert Progress Survey Introduction 12 – 15 Completing Progress Survey 16 – 17 Tracking Items 18 – 21 Flags 18 – 19 Referrals 20 Kudos 21 Tracking: Outside of Progress Survey 22 – 25 Raise Tracking Item: Flags 23 Raise Tracking Item: Referrals 24 Raise Tracking Item: Kudos 24 View Tracking Item 25 Notes 26 – 27 Sample E-mails to Students 28 – 36 Flag Email 28 – 33 Referral Email 34 Kudos Email 35 – 36

PREFERRED BROWSERS

Mozilla Firefox, Google Chrome, & Safari – Do NOT use Internet Explorer.

Important Note

Only students who have an assigned Success Coach are loaded into Starfish.

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PROFILE

To get started, log in to Starfish through Blackboard (blackboard.utdl.edu) using

your UTAD credentials.

After clicking “Starfish Home,” you will see the below screen.

Please DO NOT set up any office hours through

Starfish. That is part of an appointment-scheduling

feature we are not currently using. We are only using

the appointment scheduling feature for Success

Coaches to document and track meeting outcomes.

2. CLICK on “Starfish Home” in Blue Bar.

1. CLICK on “Starfish” in right hand corner.

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Create your Institutional Profile:

Set your Email Notifications:

2. UPLOAD a photo for other users to see.

3. CLICK “Submit” to save changes.

1. CLICK on your name

to access your profile.

Your UT email address and phone number

are automatically imported from Banner.

1. CLICK on the “Email Notifications” Tab.

3. CLICK “Submit” to save changes.

2. SET PREFERENCES (under “Summary Emails”) for receiving email

notifications on tracking items.

Set summary email (also called a “Daily Digest) to daily at 5:00 am.

o You have the option of opting for weekly emails instead.

You may choose to receive immediate emails when an item is

raised or cleared rather than waiting for one daily summary email.

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MAIN PAGES: HOME

Clicking on the Home Tab shows any recent Early Alert activity for your students.

MAIN PAGES: APPOINTMENTS

The appointments feature is not enabled.

Recent Early Alerts for your students.

The features with an “X” are not enabled.

Appointment feature is disabled.

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MAIN PAGES: SERVICES

Clicking on the Services Tab shows an alphabetical listing of key student service

departments/offices on campus including a brief description of the office, their

phone number, website, and e-mail address.

All Starfish users including students, staff, and instructors have access to the

Services Tab.

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MAIN PAGES: STUDENTS

The Student Tab has many features, which are highlighted below.

“All My Students”: In this connection you

will see all of the students in all of the

course sections you are teaching (all of

your relationships in Starfish).

“Course Name/Section” (for example,

“Math for Liberal Arts, MATH-1180-001”):

In this connection type you will see the

students in that specific course section

where you are the instructor of record.

CONNECTION: Starfish is built

on relationships that users

have with one another.

TERM: The relationships in Starfish

are based on terms. Always

toggle down to the current

term such as “Spring 2017.”

SEARCH: You can

search for students by

their name, username,

or Rocket number.

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STUDENTS: MY STUDENTS TAB

How to Search for a Student (Name or Rocket Number)

Using the “All My Students” or “Instructor” role will run the

search within all students who have an assigned Success Coach

and who are in a course where you are the instructor of record.

Using the course name/section search will show all students

alphabetically by last name who are in a specific course section in

which you are the instructor of record (such as MATH1320-007).

3. TYPE student’s name (last, first) or

Rocket Number. You can use parts of

names or Rocket Number, if you do not

have the full information.

4. CLICK “Go” to run the search!

1. CLICK on “My Students”.

2. SELECT your role/ connection.

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STUDENTS: TRACKING TAB

The Tracking Tab shows all flags or kudos raised by an instructor through an early alert progress

survey. Individual flags, referrals, or kudos raised for a given student are visible. This view

includes any comments about the flag, when the flag was created, and the status of the flag

(active or resolved).

ATTENDANCE TAB

We are NOT using the Attendance feature in Starfish to officially record course attendance for

the University. You are welcome to use the attendance feature for your own records, but this

data will not be sent to BlackBoard or Banner.

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STUDENT FOLDER

STUDENT FOLDER: NETWORK TAB

This tab includes the users that have a connection (relationship) to the student including their

Success Coach and other instructors. E-mails can be sent to any and all individuals in this list by

clicking directly on the e-mail address of the person.

Note: some users may only appear in your view of the student’s folder and not in the Success Network

on the student side. This is due to the configuration of the individual’s role.

1. CLICK on student’s name to open their folder.

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STUDENT FOLDER: TRACKING TAB

This tab includes the tracking items such as Kudos or Flags assigned to the student. You can

click on the + sign next to the item name to show information or updates tied to the tracking

item.

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EARLY ALERT PROGRESS SURVEY

A notification e-mail (from the [email protected] e-mail address via Starfish) will be

sent to instructors 1-2 days prior to the opening of an early alert progress survey.

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Dear Matthew,

One of the best ways to ensure the success of our students is to track their progress. To do this,

we need your help!

We are utilizing Starfish to help us make the process of reporting on the academic progress of

our students as easy and efficient as possible.

On 9/19/2014, you will be asked to respond to a Starfish Progress Survey for the following

course sections:

Math Modeling Problem Solving Math Modeling Problem Solving Math Modeling Problem Solving Math Modeling Problem Solving Math Modeling Problem Solving Math Modeling Problem Solving

Here's how it will work:

1. You will receive an email message that will include instructions and a list of your outstanding progress surveys, organized by course section.

2. Once you follow the instructions and reach the survey grid, simply check the box next to the particular student's name where you have a concern. You will have options to add comments. Please be careful of what you state in comments as they are visible to the student.

3. Click Submit. If you don't have any concerns, just click Submit. You will receive a confirmation email.

4. Items you raise will be addressed by the appropriate individuals from our institution.

Your responses will help us determine which students to reach out to and offer help. The survey

will be available until 9/26/2014.

Thank you for your participation! We appreciate your dedication to student success.

Powered by Starfish®

mailto:[email protected]

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An e-mail will be sent to the instructors the day the early alert progress survey

opens asking instructors to complete the survey for all of the sections of the

course to which they have been assigned as the instructor of record.

You can save survey responses and return back to them to complete the survey.

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Dear Katherine,

As you know, we are utilizing Starfish to help us make the process of reporting on the academic

progress of our students as easy and efficient as possible. Through a Progress Survey you will

have a quick way to inform us of your students’ progress in class.

To access the Progress Survey for your course(s):

1. Login to Starfish through BlackBoard. 2. A link to your Outstanding Surveys will be displayed at the top of your Starfish homepage. 3. Once you reach the survey grid, simply check the box next to the particular student’s name for

whom you would like to report progress. You will have options to add comments. Please be careful of what you state in comments as they are visible to the student.

4. You do not have to complete a survey(s) in one sitting. You can save survey entries and return back to them to complete a given survey(s).

5. Click Submit. If you don’t have any progress to report, it is important that you click Submit, so we know you reviewed the survey. You will receive a confirmation email.

6. Items you raise will be addressed by the appropriate individuals from our institution.

You have 4 surveys which need to be completed.

Outstanding Surveys:

1. First Test Survey - Math Modeling Problem Solving - 9/19/2014 2. First Test Survey - Math Modeling Problem Solving - 9/19/2014 3. First Test Survey - Math Modeling Problem Solving - 9/19/2014 4. First Test Survey - Math Modeling Problem Solving - 9/19/2014

Your responses will help us know which students to reach out to and offer help.

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Upon completion of a progress survey in Starfish, the instructor will receive a

confirmation e-mail of the students/flags raised. There is typically a slight delay

between completion of the survey and the sending of the notification e-mail

from Starfish.

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An e-mail reminder(s) will be sent to instructors reminding them of any

outstanding surveys to complete prior to the survey closing in Starfish.

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Dear Amrita,

The following Starfish Progress Surveys expire on 9/26/2014!

First Test Survey - Math Modeling Problem Solving (49834.201440) First Test Survey - Math Modeling Problem Solving (51446.201440) First Test Survey - Math Modeling Problem Solving (55636.201440)

Recently, you received an email from Starfish with instructions on how to submit these surveys.

This should only take a few minutes and your responses will help us determine which students to

reach out to and offer help.

We appreciate your dedication to student success at our institution. Thank you again for your

participation!

Powered by Starfish®

This message powered by Starfish and The University of Toledo

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COMPLETING AN EARLY ALERT PROGRESS SURVEY

Open Progress Surveys

Filling Out Progress Survey

CLICK TO OPEN. Any open & un-Submitted

Progress Surveys for each of your sections,

will be displayed here.

Students in

your class

will be

displayed.

here.

1. CLICK the corresponding alert

(Kudos or Flag) for each student.

2. COMMENT. If you raise a flag, you MUST write

a comment. Kudos do not require comments.

STUDENTS WILL SEE COMMENTS IN THE EMAIL.

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Submitting the Progress Survey

Once you click SUBMIT for a survey you CANNOT return to the survey

and it CANNOT be re-opened.

3. SUBMIT for completion.

Emails will be sent to

students, and alerts will be

added to their Starfish files. Survey can be saved and you

can return to it at a later time.

You are not required to document on

every student, but it is encouraged.

After submission, you will receive this

notification for verification of completion.

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FLAGS

*Kudos and Flags raised manually on individual students should be used sparingly outside of

the flags raised within Early Alert Progress Surveys. For example, if raising a “missing/late

assignment” flag on a given student in early alert progress surveys completed during weeks 2,

4, and 6 of the semester, it is not recommended to raise the individual flag for that same

student during other weeks within the same timeframe such as week three.

The email message templates a student receives when an alert is raised in a progress survey

are visible at the end of this document.

INSTRUCTOR Raise Flag for Student

via Progress Survey or

Manual Entry*.

STUDENT’S EMAIL NOTIFICATION Student receives an immediate email to their

Rockets e-mail account from the individual

who raised the alert.

STUDENTS’S STARFISH FOLDER The alert is viewable in the student’s Starfish

folder. Other individuals, who have

permission, may see the flag such as the

student’s assigned Success Coach. (permission

levels are identified within a given flag)

SUCCESS COACH The alert will remain active

or open until the issue has

been addressed by the

Success Coach or other

appropriate person/role.

STUDENT CONTACT The flag will be marked as closed or resolved once

someone has addressed the issue with the

student, and marked the flag as cleared in Starfish.

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Flags you can raise as an instructor in Starfish

Flag Name Description

Academic Course Concern (INSTRUCTOR) Raise this flag when a student is not performing well on assignments, is missing assignments, low scores, etc. Please provide detailed comments. Students can see the comments.

Attendance Concern (INSTRUCTOR) Raise this flag when a student is not regularly attending class. Please provide specific comments. Students can see the comments.

Behavioral Concern (INSTRUCTOR) Raise this flag when you have a concern with a student's behavior in class. Student will see comments.

Below average class participation (INSTRUCTOR) Raise this flag when a student's participation in a course is below the class average. Student will see comments.

In Danger of Not Passing (INSTRUCTOR) Raise this flag when a student cannot mathematically pass the course at this point in time. Student will see comments.

Low Quiz/ In Class Activity/Test Scores

(INSTRUCTOR) Raise this flag when a student receives a low grade on a quiz, test, or an in-class activity. Please provide details in the comments. Student will see comments.

Missing Clicker/Course Materials/Access Codes

(INSTRUCTOR) Raise this flag when a student does not have their clicker, course materials including textbook(s) and/or access code. Please provide details in the comments. Student will see comments.

Missing/Late Assignments (INSTRUCTOR) Raise this flag when a student has missing or late assignments. Please provide details in the comments. Student will see comments.

Missing/Late Online Assignments (INSTRUCTOR) Raise this flag when a student has missing or late online assignments. Please provide details in the comments. Student will see comments.

Missing/Late Written Assignments (INSTRUCTOR) Raise this flag when a student has missing or late written assignments. Please provide details in the comments. Student will see comments.

Never Attended (PROGRESS SURVEY ONLY)

(INSTRUCTOR-PROGRESS SURVEY ONLY) Raise this flag when a student has never attended class. Student will see comments.

Not Attending Regularly (INSTRUCTOR) Raise this flag when a student is not attending class regularly. Please provide details in the comments. Student will see comments.

Not Registered in My Labs Plus (INSTRUCTOR) Raise this flag when a student has not registered in My Labs Plus. Please provide details in the comments. Student will see comments.

Skill Level Concern (DO NOT USE - Progress Survey Only)

(INSTRUCTOR-PROGRESS SURVEY ONLY) Raise this flag when concerned about a student's competency or skill level in a subject/course/area. The student does not receive notification, but the Success Coach is notified. Please provide details in the comments.

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REFERRALS

The email message templates a student receives when an alert is raised are visible at the end

of this document.

Referrals you can send as an instructor in Starfish

Referral Name Description

Attend Math 1180 Study Tables Refer student to participate in Math1180 Study Tables.

Attend Math 1200 Study Tables Refer student to participate in Math1200 Study Tables.

Attend Math 1320 Study Tables Refer student to participate in Math 1320 Study Tables.

Meet with Your Academic Advisor Refer student to meet with their academic advisor. Please provide details in the comments. Student will see comments.

Meet with Your Success Coach Refer student to meet with their Success Coach. Please provide details in the comments. Student will see comments.

Rocket Solution Central Refer student to RSC for account billing/financial aid questions. Keep default comments in the message.

Talk to your Instructor Refer student to talk to you as their instructor. Can add comments.

Tutoring Referral Refer student to tutoring services (LEC). Can add comments.

Writing Center Referral Refer student to Writing Center. Can add comments.

INSTRUCTOR Raise Referral for Student

via Manual Entry. Think of

a referral as a call to

action for a student based

on a concern you have for

the student.






permission, may see the referral such as the


levels are identified within a given referral)

SUCCESS COACH The alert will remain active

or open until the issue has

been addressed by the

Success Coach or other

appropriate person/role.

STUDENT CONTACT The referral will be marked as closed or resolved once

someone has addressed the issue with the student,

and marked the Referral as cleared in Starfish.

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KUDOS

*Kudos and Flags raised manually on individual students should be used sparingly outside of

the flags raised within Early Alert Progress Surveys. For example, if raising a “missing/late

assignment” flag on a given student in early alert progress surveys completed during weeks 2,

4, and 6 of the semester, it is not recommended to raise the individual flag for that same

student during other weeks within the same timeframe such as week three.

The email message templates a student receives when an alert is raised are visible at the end

of this document.

Note: The Email templates used for Kudos will vary with each Progress Survey.

Kudos you can send as an instructor in Starfish

Kudos Name Description

Keep Up the Good Work (INSTRUCTOR) Raise this kudos for students who are performing well in the course.

Keep Up the Good Work! (INSTRUCTOR) Raise this kudos for students who are performing well in the course.

Kudos: Keep Up the Good Work! (INSTRUCTOR) Raise this kudos for students who are performing well in the course.

Showing Improvement (INSTRUCTOR) Raise this kudos when a student has shown improvement in a course.

INSTRUCTOR Raise Kudos for Student via Progress

Survey or Manual Entry*. Kudos are

positive reinforcements for students. They

are also very motivating to a student, and

show students that instructors care deeply

about student success.






permission, may see the kudos such as the


levels are identified within a given kudos)

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TRACKING: OUTSIDE OF PROGRESS SURVEY

Tracking Item Icons

Adding a Tracking Item for an Individual Student

LOCATION #1: MY STUDENT TAB (you must have already selected student(s) first)

LOCATION #2: STUDENT FOLDER PREVIEW

LOCATION #3: STUDENT FOLDER

1. HOVER CURSOR over student name.

(iPad users: click on the student’s name)

1. SELECT a student

2. CLICK Flag, Referral, or Kudos



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Adding a Tracking Item for Multiple Students

RAISE TRACKING ITEM: FLAGS

Select All Students: Select the box “select all box” (next to

“Name” in the upper-left corner of the list) must be checked

ON EACH PAGE. In this case, it must be selected on all 16 pages.

Multiple Students:

Select the

individual box next

to the student’s

name in the list.

Total items selected

1. SELECT FLAG type from

the drop-down menu.

3. ADD COMMENT. Some flag types may

require a comment to be added. If that is the

case, add a comment here. Please note that

these comments will be seen by the student.

2. SELECT COURSE.

Some flag types are

course-based and

require a course to be

chosen. If that is the

case, select the

student’s course from

the drop-down menu.

4. CLICK SAVE to raise Flag!

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RAISE TRACKING ITEM: REFERRALS

RAISE TRACKING ITEM: KUDOS

1. SELECT REFERRAL

type from the drop-

down menu.

3. SELECT COURSE.

Some referral types are

course-based and

require a course to be

chosen. If that is the

case, select one of the

student’s courses from

the drop-down menu.

2. OPTIONAL DUE DATES.

Due dates can be assigned to

referrals. Once a due date

has passed, the student will

receive a second email as

notification that the referral

has not been marked as

addressed.

4. ADD COMMENT. Some referral types may

require a comment to be added. If that is the

case, add a comment here. Please note that

these comments will be seen by the student.

1. SELECT KUDOS

from the drop-down

menu. (There is only

one) 2. SELECT COURSE.

You may select a

course if desired

(optional).

3. ADD COMMENTS. Add any comments

here if desired.

5. CLICK SAVE to raise Referral!

4. CLICK SAVE to raise Kudos!

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View Tracking Items

LOCATION #1: Tracking Tab

LOCATION #2: Individual Student Folder

CLICK on tracking tab

All tracking items for your students are

listed here. One individual student may

have multiple tracking items.

Tracking Items for student listed here.

1. Click on individual

Student Folder Notes Tab

You can search for a particular student

here

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NOTES

Icon for Notes

LOCATION #1

LOCATION #2

LOCATION #3

1. HOVER CURSOR over student name.

(iPad users: click on the student’s name)

1. SELECT student

2. CLICK NOTE

2. CLICK NOTE

1. CLICK NOTE

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Creating a Note (shared between instructors and Success Coaches)

Editing a Note: You can only edit notes that you have created.

Viewing a Note

The subject of the Note will appear here.

The contents of the Note

will be displayed in this

space when you expand the

details.

1. SELECT the “General Shared Note” note type.

2. DATE will

automatically be

filled with

today’s date, but

can be changed.

3. ADD a subject to

your note.

(Example: “Student

struggling with study

habits”)

Each note type has corresponding permissions where individuals

in certain roles will be able to see the note, indicated here. *

6. CLICK “Submit” to

add the note to the

student’s folder!

5. OPTIONAL. Here you can

choose to send a copy of the note

to yourself or the student.

General Shared Note

4. WRITE the note.

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Emails Received by Students from Raising Tracking Items

FLAGS: An email notification (templates below) will be sent out to the students as soon as the flag is

raised. THE MESSAGE WILL INCLUDE INSTRUCTOR COMMENTS.

o The only flag that does NOT have a message template is the “Skill Level Concern” flag. The

student will NOT receive an email notification because only the instructor and the permitted

UT personnel will be able to see this particular Skill Level Concern flag.

REFERRAL: The Referral email sent to students is the same message template for ALL Referrals. Only

the Referral Name and the Referral Comment will populate a portion of the message template.

KUDOS: There is a different message template for each of the “Keep up the good work” Kudos,

based on the progress survey. This allows for students to receive a different message each progress

survey, to avoid repeated wording.

E-mails are sent to the student’s Rockets e-mail address with the name of the instructor and/or flag

raiser inserted into the e-mail.

The raised items are stored on the student’s Starfish folder for the Success Coach to view, and a

“daily digest” email is sent to all Success Coaches each morning notifying them of the student(s) and

issue(s) raised for follow-up to occur.

Flag: Academic Course Concern

From: [email protected] Reply-to: Flag Raiser To: [email protected] Subject: Academic Course Concern in [Course Name]

[Student First Name],

You have been flagged for [Flag Name] in [Course Name] by [Raiser Name].

Please see your instructor if you have any questions, concerns, or for assistance regarding this

flag/notification.

There are many resources on campus to help you be successful including the Learning Enhancement

Center (tutoring) and Writing Center in the lower level of Carlson Library, your Success Coach, your

Academic Advisor, peer mentoring programs, and your instructor.

We encourage you to take advantage of all of these FREE resources!

Sincerely,

UT Student Success Team

Additional comments about this flag from your instructor: [Raise Notes]

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Flag: Attendance Concern

From: Flag Raiser Reply-to: Flag Raiser To: [email protected] Subject: Attendance Concern in [Course Name]


You've been flagged for an Attendance Concern in [Course Name].

I believe that you can be successful in college, but in order to be academically successful, it is critical

that you attend class. Missing class content can affect your grade and academic performance. It is

not too late to change your attendance habits.

Please contact me if you have questions or concerns or would like to further discuss. I am happy to

help connect you to the many campus resources available to help you succeed.

Thank you!

[Raiser Name]

Additional Comments about this Flag: [Raise Notes]

Flag: Behavioral Concern

From: [email protected] Reply-to: Flag Raiser To: [email protected] Subject: Concern Regarding Your Behavior in Class

Dear [Student First Name],

You are receiving this email because of a concern from [Raiser Name] regarding your behavior

in [Course Name]. There are resources on campus to help ensure your success inside and outside of

the classroom including the Counseling Center, Dean of Students, and your Success Coach to name

a few.

We encourage you to reach out to these resources as soon as possible. If you have questions,

please let your instructor or Success Coach know.

Thank you,


Additional comments regarding this flag: [Raise Notes]

The email will appear to come from

you, and if a student replies to the

email the response will be sent to you.

The message will appear to have

been written by you.

The email will appear to come from UT

Success Coaches. If a student replies to the

email the response will be sent to you.

The message will appear to have been

written by UT Success Coaches

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Flag: Below Average Class Participation

From: [email protected] Reply-to: Flag Raiser To: [email protected] Subject: Low Class Participation in [Course Name] [Student First Name], You've been flagged for low class participation in [Course Name] by [Raiser Name]. We believe that you can be successful in your academic studies and participating in class is important. Engaging with the course material, your instructor, and your peers, is one of the best ways to master the course content. We encourage you to contact your Success Coach if you need assistance with time management skills, study strategies, and/or a plan of action to ensure you are academically successful. Sincerely, UT Student Success Team Additional comments about this flag: [Raise Notes]

Flag: In Danger of Not Passing

From: [email protected] Reply-to: Flag Raiser To: [email protected] Subject: In Danger of Not Passing [Course Name]


Your instructor, [Raiser Name], raised this flag because they care about you and your academic

success. Your instructor is concerned about your academic progress in [Course Name]. Based on

your progress in this course thus far, and without a substantial change in your work, you are in

danger of not passing this course.

We encourage you to meet with your instructor to discuss your grade and work in the class as soon

as possible, and to also meet with your Success Coach to develop a plan of action!

Sincerely,


Additional comments about this flag: [Raise Notes]

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Flag: Low Quiz/In Class Activity/Test Scores

From: [email protected] Reply-to: Flag Raiser To: [email protected] Subject: Low Quiz/In Class Activity/Test Scores in [Course Name]


Based on your low quiz, low test, and/or in class activity scores, you've been flagged in [Course

Name] by [Raiser Name]. Please contact your instructor to discuss course content, and how you

can improve your understanding of the material and your overall grade. We also encourage you to

contact your Success Coach for assistance and support.

Sincerely,


Additional Comments about the Flag: [Raise Notes]

Flag: Missing Clicker/Course Materials/ Access Codes

From: [email protected] Reply-to: Flag Raiser To: [email protected] Subject: Need to Obtain Clicker/Course Materials/Access Code for [Course Name]

Dear [Student First Name],

It has come to our attention that you do not have the necessary clicker/course materials/access

code for [Course Name]. It is imperative that you have a clicker/course materials in order to be

successful in the course.

Please contact your instructor, Success Coach, or academic advisor for suggestions or guidance.

Thank you for your prompt attention to this matter!



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Flag: Missing Late Assignments (Online & Written Flag Included)

From: [email protected] Reply-to: Flag Raiser To: [email protected] Subject:


You have been flagged for [Flag Name] in [Course Name] by [Raiser Name].

Please see your instructor if you have any questions, concerns, or for assistance regarding this

flag/alert.

There are many resources on campus to help you be successful including the Learning Enhancement

Center (tutoring) and Writing Center in the lower level of Carlson Library, your Success Coach, your

Academic Advisor, peer mentoring programs, and your instructor.

We encourage you to take advantage of all of these free resources!

Sincerely,



Flag: Never Attended (PROGRESS SURVEY ONLY)

From: [email protected] Reply-to: Flag Raiser To: [email protected] Subject: You have been flagged for Never Attending [Course Name] [Student First Name], You've been flagged for Never Attending [Course Name] by [Raiser Name].

Attending class is the first step to accomplishing your educational goals. Missing class content can affect your course grade and academic performance. It is not too late to change your attendance habits. Please contact your instructor as soon as possible to further discuss. Additionally, I encourage you to contact your Success Coach for support and guidance regarding your success at UT. We are all here to help you succeed.

Thank you for your prompt attention to this matter. Sincerely, UT Student Success Team

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Flag: Not Attending Regularly

From: [email protected] Reply-to: Flag Raiser To: [email protected] Subject: Attendance Concern: [Student First Name], You've been flagged for an [Flag Name] in [Course Name] by [Raiser Name]. Attending class is the first step to accomplishing your academic goals. Missing class content can affect your grade and academic performance. It is not too late to change your attendance habits. Please contact your instructor if you have questions or concerns about the class or would like to further discuss. Additionally, please contact your Success Coach for support and guidance regarding your success at UT. We are all here to help you succeed. Thank you for your prompt attention to this matter. UT Student Success Team Additional comments about this flag: [Raise Notes]

Flag: Not Registered in My Labs Plus

From: [email protected] Reply-to: Flag Raiser To: [email protected] Subject: Need to Register in My Labs Plus for [Course Name] Dear [Student First Name], It has come to our attention that you have not registered for My Labs Plus for [Course Name]. It is imperative that you register for My Labs Plus in order to be successful in the course. Please contact your instructor, Success Coach, or academic advisor for suggestions or guidance. Thank you for your prompt attention to this matter! UT Student Success Team Additional comments about this flag from your instructor: [Raise Notes]

Flag: Skill Level Concern

Student will NOT receive an email notification if this flag is raised. Only the instructor and the permitted UT personal will be able to see this flag.

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Referral

From: Referral Creator Reply-to: Referral Creator To: [email protected] Subject: UT Resource Referral for You


The University of Toledo cares about your success!

Below you will find a referral that I believe will help you succeed. As a UT student, I encourage you to take advantage of the many resources available to you. If you have any questions about this referral, please let me know.

Referral: [Referral Name] Referral Comments: [Comments inserted – see below table] Follow up on this referral by this date: [Due Date]

Sincerely, [Creator Name]

Referral Name Referral Comments

Attend Math 1180 Study Tables Math1180 Study Tables are specific to MATH1180 (Quantitative Reasoning sections) and are held in Carlson Library 1035, on Mondays from 6-8pm. For more information talk to your Success Coach!

Attend Math 1200 Study Tables Math1200 Study Tables are specific to MATH1200 and are held in Carlson Library 1035, Monday-Thursday, 2-6pm. For more information talk to your Success Coach!

Attend Math 1320 Study Tables Math1320 Study Tables are specific to MATH1320 and are held in Carlson Library (room 1035), Monday-Thursday, 10am-12pm. For more information talk to your Success Coach!

Meet with Your Academic Advisor Please schedule an appointment to meet with your Academic Advisor.

Meet with Your Success Coach Please meet with your Success Coach as soon as possible.

Rocket Solution Central

Rocket Solution Central is located at Rocket Hall, Rm 1200. Their office is open Monday-Friday, 8:15am-5pm, and open until 6pm on Tuesdays and Wednesdays. Their phone number is 419-530-8700. For more information visit their website at: http://www.utoledo.edu/rsc/

Talk to your Instructor Please talk to your instructor regarding your grade and/or academic standing in the class.

Tutoring Referral Tutoring is free and available to all UT students in a variety of subjects like math, chemistry, and biology. Visit the Learning Enhancement Center (LEC) in the lower level of Carlson Library. No appointment is required.

Writing Center Referral

The Writing Center works with current UT undergraduate and graduate students, faculty and staff on a variety of writing projects in any subject. Writers meet with Writing Center tutors in order to generate ideas, organize notes and thoughts, and receive feedback on drafts or completed papers. The Center's goal is to provide writers with transferable skills that will help them not only on one paper, but also on future assignments. Thus, Writing Center tutors do not proofread or evaluate papers. Rather, tutors work collaboratively with writers, reading student texts and offering questions and suggestions to help guide revision and proofreading. The Writing Center assists with: essays, papers, cover letters, research papers, and more! Appointments are required for assistance at the Writing Center, and can be made by calling 419.530.2176 or online at http://www.utoledo.edu/success/writingcenter/request.html

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Kudos: Keep Up the Good Work (Kudos used for Progress Survey 1)

From: Kudos Creator Reply-to: Kudos Creator To: [email protected] Subject: Kudos! Keep up the good work in [Course Name], [Student First Name], I appreciate your dedication and hard work in the classroom. Keep up the good work! Sincerely, [Raiser Name]

Kudos: Keep Up the Good Work! (Kudos used for Progress Survey 2)

From: Kudos Creator Reply-to: Kudos Creator To: [email protected] Subject: Kudos! Keep up the good work in [Course Name], [Student First Name], Thank you for your commitment to your studies. I appreciate your continued dedication, participation, and hard work inside and outside of the classroom. Keep up the good work! Sincerely, [Raiser Name]

Kudos: Kudos: Keep Up the Good Work (Kudos used for Progress Survey 3)

From: Kudos Creator Reply-to: Kudos Creator To: [email protected] Subject: Kudos! Keep up the good work in [Course Name], [Student First Name], I want to commend you on your continued hard work, dedication, and determination to excel in this course. Your efforts are appreciated. Keep up the good work! Sincerely, [Raiser Name]

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Kudos: Showing Improvement

From: Kudos Creator Reply-to: Kudos Creator To: [email protected] Subject: Kudos! Showing Improvement in [Course Name],

[Student First Name]

Your success in my course, [Course Name] is important to me. I have raised a Showing

Improvement Kudo notification due to your improved academic performance in my class. Please

remember to keep utilizing campus resources for the remainder of the semester such as Math

study tables/tutoring, your Success Coach, and your Academic Advisor.

If you have any questions about the course content or class, please let me know. I look forward to

seeing you in class.

[Instructor Name]

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