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Starfish Troy University. What is Starfish?. Starfish is… A Student Success Company A Student Retention System Starfish believes... The campus community engaged with a student will lead to that student’s success. Starfish helps… Identify. Which students are at risk now? - PowerPoint PPT Presentation

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Starfish Retention Solutions Client Pitch

Starfish Troy University1What is Starfish?Starfish is A Student Success CompanyA Student Retention System

Starfish believes... The campus community engaged with a student will lead to that students success.

Starfish helpsIdentify. Which students are at risk now?Guide. Where do I go to get/offer help? Connect. When can I get help?Optimize. How are services performing?

I made a difference for that one.2Starfish SolutionsEarly Warning & Student Tracking System

Student concerns can be manually flagged when observed or through periodic surveys.Automatic flags are raised based on information in Blackboard.Recommendations can be communicated to the student.Appropriate personnel are informed of flags raised and cleared.

Educational Support Networking System

Each student has personal My Success Network of instructors and advisors.Online scheduling for individual and group appointments.Appointment confirmation by email.Documentation of contact with students through private and shared notes.Success Network of available support resources.

3The Home PageRecent Changes - shows you the recent flags that have been raised for your students.Flags Im Managing - shows you the flags that are active for your students.Appointments - shows you the appointments that have been scheduled with you.My Success Network - shows you the resources that are available for your students.Courses Im Taking shows you the courses you are enrolled in as a student.

The Appointments PageAdd Office Hours - allows you to set up office hours for students to schedule appointments with you through Starfish.Add Appointment allows you to enter appointments with students yourself.Add Group Session allows you to set up a group session for students to participate in.Reserve Time allows you to reserve time that you are unavailable for appointments.Scheduling Wizard allows you to map out your availability for an entire week or the entire term.

The Students PageMY STUDENTS within this tab you will find a list of your students. You can raise flags for students, send students a message, add notes to student folders, or download a file of students. Click the box next to the student name and click Raise Flag, Send Message, or Add Note. To view a students folder, click the name of the student. When you raise a flag for a student, the student and the students advisor(s) will be automatically notified via email. TRACKING within this tab you will find the flags that have been raised for your students. You can resolve or clear flags, add comments or notes to student folders, send students a message, or download a file of students. Click the box next to the student name and click Resolve, Add Comment, or Send Message. To view a students folder, click the name of the student.ATTENDANCE within this tab you can track the attendance of your students.PROGRESS SURVEYS within this tab you will find the surveys that are available for you to complete and submit. You will receive an email reminder when there is a new survey available for you to complete and submit. When you raise a flag for a student using the survey, the student and the students advisor(s) will be automatically notified via email. You will not see this tab unless you have a survey available.

The Services PageThe Starfish Services page shows you the resources that are available for your students. A link is provided to the website of each resource. Your students will also see this page in Starfish. For the students, this page is called the Success Network page.

The Profile PageTo access the Profile page, click your name in the top right corner of the Starfish screen.INSTITUTIONAL PROFILE within this tab you may enter additional contact information, your time zone, a general overview about your course or services, and your biography. You may also upload a photo of yourself. Recommended file formats for the photo are JPEG, GIF, and PNG. Click the Save button once you have entered information.APPOINTMENT PREFERENCES within this tab you may enter preferences regarding your appointments and office hours. Click the Save button once you have entered information.EMAIL NOTIFICATIONS within this tab you may enter preferences regarding your appointment notifications and tracking item (flag) notifications. Click the Save button once you have entered information.

System-Raised FlagsFlag NameDescriptionEmail notification goes toInactivity for 7 DaysThe student has not accessed course in Blackboard during the last seven days. Student Instructor Advisor(s)Inactivity for 10 DaysThe student has not accessed course in Blackboard during the last ten days. Student Instructor Advisor(s)

System-raised flags initiated from data in Blackboard for fully online courses onlySystem-Raised Flags - continued Flag NameDescriptionEmail notification goes toInstructor Notification 3 DaysThe instructor has not accessed course in Blackboard during the last three days. InstructorInstructor Notification 4 Days

The instructor has not accessed course in Blackboard during the last four days.

Instructor Academic Supervison

System-raised flags initiated from data in Blackboard for fully online courses onlySystem-Raised Flags - continued Flag NameDescriptionEmail notification goes toFirst Time Student This flag is raised for students who are taking an online course during their first term with Troy University. Student Instructor Advisor(s) Online Courses Have Begun

This flag is raised for students who do not access their online course(s) during the first 3 days once the term begins or once they have registered. Student Instructor Advisor(s)System-raised flags initiated from data in Blackboard for fully online courses onlyInstructor-Raised Flags Flag NameDescriptionEmail notification goes toLow Grade ConcernThe student has a grade average in the course that is not meeting the instructors expectations for success. Student Advisor(s) Poor ParticipationThe students participation in course activities is not meeting the instructors expectations for success. Student Advisor(s)

Flags available for instructors to raise for students for all courses in BlackboardInstructor-Raised Flags - continued Flag NameDescriptionEmail notification goes toIncomplete AssignmentsThe student is not completing assignments as the instructor expects for success. Student Advisor(s)Outstanding Academic PerformanceThe students academic performance in the course is outstanding. Student Advisor(s)

Flags available for instructors to raise for students for all courses in BlackboardProgress SurveyThe progress survey is an easy way for instructors to raise flags for multiple students at once.Instructors will receive an email informing them that an optional progress survey is available for them to complete and submit for the students in their course(s).You will find your survey(s) by going to the Students tab and then choosing the PROGRESS SURVEYS tab. Open the survey, check the appropriate boxes, and click Submit to raise flags for your students.Students and their advisor(s) will automatically receive an email notification of the flags you raise.

Example Email to StudentSubject: Low Grade Concern: ETROY-PSY2200XTIA-11T1From email address: studentsuccess@troy.eduReply-to email address: studentsuccess@troy.eduDear Jane,Your success is important to Troy University! Your instructor for ETROY-PSY2200XTIA-11T1 is concerned about your grades in the course. Please contact your instructor if you need assistance with your course.

This notification is part of a student success initiative provided by Troy University called Starfish. Resources for help, instructor contact information, and advisor contact information can be found in Starfish on the Home page under My Success Network. To access Starfish, login to Blackboard and click the Starfish link at the top of the page.

Again, if you have questions about this notification or need assistance, please contact your instructor. Sincerely,Troy University eTROY Student Success TeamSpecific Expectations How ToAccess StarfishFind your student listView a student folder Configure your profileSet appointment preferencesSet email notification preferences Add office hoursSchedule an appointmentUse Scheduling WizardFind resources for questions/help

Access StarfishLogin to BlackboardClick the Starfish link at the top of the page

Find Your Student ListClick the Students tab. Click the MY STUDENTS tab. Search for a student by entering the students name into the Search field, choosing your Connection, and choosing the Term.To organize your student list by flag, select the TRACKING tab.You can sort the list by using the View, Student, or Connection boxes or the Advanced Search button.You can resolve flags, add comments, or send messages to students.

To clear multiple flags at once from the Tracking tab:

Check the boxes to the left of the flags you want to clear, then click the Resolve button at the top.

View a Student FolderClick the Students tab. From the MY STUDENTS tab or the TRACKING tab, click the hyperlink of a students name. This brings you to the students folder. Depending on your level of access, you will findOverview (summary)Courses (past/current)Tracking (summary of flags)Appointments (past/upcoming)Notes (you added/shared with you)Network (contacts for students) Anywhere you see a students name as a hyperlink will take you to their student folder.

20Configure Your ProfileClick your name in the top right corner of the Starfish screen.Edit your contact information. Upload your photo to help a student put a face to your name. Select the Upload Photo link.Browse for a photo on your desktop (JPEG, GIF, PNG).Click the Upload Now

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