jisc rsc eastern technical managers forum 'janet' presentation
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TRANSCRIPT
• Ensure customer expectations are exceeded. • Ensure that we listen to the views and
requirements of the customer. • Include the voice of the customer in service
development and review. • Clarify the views of the customer.• Identify key and underlying issues.• Identify new services to be provided for
customers.
• Absolutely NOT sales! Janet works on your behalf as an ‘intelligent customer’ and trusted partner.
Why Customer Engagement?
• Not-for-profit company• Part of the Jisc family• New Company - Jisc Collections and Janet Ltd.
• UK’s National Research and Education Network provider (NREN), a private network
• Headquarters at Harwell Campus in Didcot, Oxfordshire• administration, management, customer service, CSIRT,
development activities• approximately 120 staff
• Network Operations Centre in London• approximately 20 staff
• home based• approximately15 staff
Janet - the basic facts
• Funded by the Funding Councils for HE and FE in the UK via Jisc
• Research Council funding via Jisc• Network charging – HE only• Funded by other organisations
– DfE (schools and sixth form colleges)• Income from customer connections
– European Organisations– British Library– NIBSC– Commercials
Janet Funding
Customers of Janet
Local Authorities/Schools
HE/FE
Adult
Relative sizes of sectors: from funding body statistics on staff & student numbers
18 million possible users of
JANET.
Connections
Users
Area Sites
Higher Education 212
Further Education 520
Local Authority 101
Self-funded 73
Research Council 38
Charity / Funders 25
969
• upgrade of UK national backbone– tuned to the needs of data-intensive research– procured long-term (10-15 year) fibre leases and equipment– in-house operation (Janet NOC)– Replaced the SuperJANET5 backbone during 2013
• upgrades to regional networks– systematic review of options aligned to procurement cycles
1. in-house operation by Janet NOC2. use a public-sector shared-service network
• to:- deliver a highly reliable and secure network - provide a network that is flexible in meeting future demand- provide a network that is more agile in dealing with change
Janet 6
Fibre Network
Normal rules apply:•Core ladder•Regional networks have 2 uplinks•Collector arcs & spurs
4 types of PoP•Core•Transmission•ILA•RNEP
Pathe News
Akamai
Virgin Radio
Bogons
Logicalis UKPipex
BBC
Datahop
InTechnology
INUK
RM Education
LINX multicast
NHS
Redstone
NetrinoUK Gamma
Getronics
London2
Getronics
aql Janet 3G
VT Group
Akamai
Edge-IX
Manc’r
MCIX
VM
IXManchester
Limelight
Limelight
InTechnology
NHS
Capacity: 709Gbit/s
Akamai BTnet
Gamma
Exa Net
BBC 10Gbit/s 1Gbit/s
100Gbit/s
Init7 London1
Amazon
Microsoft
Synetrix
TMnet
ExternalPeers
Global Transit Usage/Cost
King Richard III
Mbit/s
Limelight peering during the Olympics
Gbit/s
Limelight peering during the Olympics
Gbit/s
Regional Network
• Network due for re-procurement
• Plan to reduce costs to end sites
• Janet will be updating customers and inviting input post-summer 2014
Regional Network Developments
Recent Developments
• Service is being re-invented as ‘v-scene’
• Replacement for the current booking service with improved user interface and ease of use
• Replacement desktop client
• Improved interoperability with a variety of standards based clients (not Skype unfortunately)
Janet Video Conferencing Service
• Dynamic Purchasing Framework• One stop shop telephony purchasing service• Customers can purchase anything telephony related
• CPE – PBX and handsets• Hosted Services• SIP Trunks and ISDN• Mobiles• etc etc…..
• The more services purchased the greater the savings - up to 50%
• Reduce procurement time by up to 2 months as Janet stepped through OJEU processes
• All suppliers will have to meet various financial and technical requirements
Online briefing – Thursday 15th, 12.30pm, www.ja.net/events
Janet Telephony
• Move telephony traffic onto Janet– SIP Trunking– Flexibility– Reduced cost (50%+)– Note *keep some ISDN for resilience!
• Hosted PBX – move intelligence to core– Flexibility, new starters and new sites….– Reduce Cost
• Remove organisational call charges– Landlines + Mobiles from one supplier = intra call cost
A couple of scenarios
• A service which facilitates the sending and receiving of SMS text messages to and from relevant groups and individuals at a competitive price
• Pay per text only service for any Janet community organisations.
• Web based service
• No annual licence fee
• Recently re-procured with lower cost per text, down to 3.7p
SMS - Janet txt
• Funding from BIS• Covers installation and first years annual rental• Organisation liable for future annual charges• Not applicable to VIth Form, just FE
• Not to late to register your interest
• Register your interest by emailing Neil Shewry ([email protected])
Second Network Connection Offer
• ‘dropbox’ type service
• Out for procurement, will be a dynamic procurement system
• Janet imposing technical and financial entry requirements
• Basic service (e.g. dropbox type service) plus additional security measures including EEA storage, encryption, federated access
Sync n Share
• Janet has now peered with AWS– Provides managed bandwidth for Janet customers
connecting to AWS
• Microsoft Azure imminent
• Office 365 and Google Apps agreements
• Data archiving framework (Arkivum)
Cloud Services
• Agreement with ‘The Cloud’
• Allows public, unauthenticated access to the internet over Janet
• Co-branding, filtering, on site router
Public Access over Janet
Other Janet Services
• Business continuity– resilient network connectivity
• Security– advice before and when things get tough– services to help protect the customer site
• Savings through frameworks– network equipment, videoconferencing,
telecommunications
• Education and research community collaboration• Advice and support for customers’ strategic direction• Services that customers do not wish to run
themselves– third party suppliers connected to Janet– cloud services via the Janet Brokerage
How we might be used
Primary & Secondary Nameservers
Primary:•Free to Janet Primary connected organisations•Provides a good basic DNS service and easy and quick to setup• “Self service” administration web portal or full support from Janet
Secondary:•Free to Janet connected organisations• Provides an off-site nameserver as a backup to the PNS service• Is available to all organisations .ac.uk domains• One telephone call sets the service up.
eduroam (education roaming) is the secure, world-wide roaming access service developed for the international
research and education community.
Benefits for your organisation
• Single wireless network on campus• Improved student and staff experience• Minimisation of the administrative workload of
managing user and guest accounts• Reduction of visits to service desk by students,
staff and visitors
Benefits for your organisation
• Users use their familiar username and password, regardless of location
• Once their device has connected to eduroam once, it will connect everytime wherever eduroam is available
• You might not trust the device but you can trust the authentication – you can then decide what services to offer over the wireless network
• Eduroam is device agnostic – it’s standards based so will work with any student device that supports wireless
• Students & staff can visit any location that offers eduroam and have securely authenticated wifi access
Benefits for students & staff
Janet’s vision for eduroam
• Throughout education
• Public spaces e.g. museums and public libraries
• Public transport – trials have been conducted on the greyhound buses
• City wide – e.g. Portsmouth Connected City project
Janet Support
• Don’t forget, we can assist in other ways:
• Janet training courses – www.ja.net/training
• Janet Community website – community.ja.net
• Janet regional events
• Janet online briefings
• Janet Networkshop – networkshop.ja.net– 31/03 to 02/04 2015 in Exeter
