lrt talks 20140327 jisc rsc hecon14

19
Enhancing the Learning Experience Manchester | Mar 2014 #HECon14 Professor Mark Stubbs Head of Learning & Research Technologies http://twitter.com/thestubbs http://slideshare.net/markstubbs

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Summary of MMU's EQAL project to transform the student experience through curriculum innovation and technology.

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Page 1: LRT Talks 20140327 JISC RSC HECon14

Enhancing the Learning ExperienceManchester | Mar 2014

#HECon14

Professor Mark StubbsHead of Learning & Research Technologies

http://twitter.com/thestubbs

http://slideshare.net/markstubbs

Page 2: LRT Talks 20140327 JISC RSC HECon14

The importance of getting it right

Student RetentionSuccess & Satisfaction

Student Intake(Aspirations, Attitude

& Abilities)

Learning, Teaching, Assessment & Personal Development

Processes, Facilities& Resources

ReputationMarketing &RecruitmentProcesses

All Year Numbers

Resource allocation

League table rankingsA

A Recruit to target

B

B Improve satisfaction, retention & success

C

C Inform decision-makers

2010 NSS

Where to

intervene?

Page 3: LRT Talks 20140327 JISC RSC HECon14

Understanding how best to make a difference

Careful diagnosis of (diverse) learning experiences• Recurrent messages

– NSS analysis: course organisation determines Q22– Mobile surveys: deadlines, timetables… (m-admin)– Focus groups: consistent, easy to find info

• Great (and not-so great) expectations– “engaging, well-organised courses”– “inspirational tutors who know me”

‘Hygiene

factors’Stimulating

pedagogies

Page 4: LRT Talks 20140327 JISC RSC HECon14

Coordinating our response

B Improve satisfaction, retention & success

GreatOnline Experience

(Seamless, personalised)

GreatLearning Spaces

GreatTeaching

SimplifyUnwieldy

Curriculum

EQAL

Page 5: LRT Talks 20140327 JISC RSC HECon14

• A coordinated strike for step-change improvement

EQAL

New Curriculum• designing new units, …

New Admin Systems & Processes• personal timetabling, …

New Virtual Learning Environment• Moodle & myMMU web/mobile, Talis Aspire…

New QA & QE Processes• facilitating curriculum transformation

In the current climate

Diminishing unit of resource

Everything depends on everything else

We are large and risk averse

but

but but

but but

Programme

Board chaired by

DVC Student

Experience

Page 6: LRT Talks 20140327 JISC RSC HECon14

MISSION:

2010 Q1: Plan Programme & Projects

2010 Q2: Approve UG curriculum rules

2010 Q3: Develop smart curriculum capture forms

2010 Q4: Enter 900 new L3 + L4 units

2011 Q1: Approve new units

2011 Q2: Set up SRS, TT & VLE

2011 Q3: L4 curriculum & systems go live

2011 Q4: Enter new L5 units…

2012 Q3: L5 goes live

2013 Q3: Entire new UG curriculum live

Page 7: LRT Talks 20140327 JISC RSC HECon14

A big ask…• While you’re doing all you can on student success, retention &

satisfaction this year, can you design New Curriculum, Teaching Schedules, Assessment Schedules & build it in the new VLE ?

• We’ll ask for the bare minimum and ask only once…

You build the course content.We’ll ensure course admin info appears automatically

A big ask …

made as small

as possible

Page 8: LRT Talks 20140327 JISC RSC HECon14

Wrapping the institution around the learner

This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence

moodle.mmu.ac.ukmegamashup

mws

my.mmu.ac.uk mymmu-mobile

… and faculty-based

ELSOs to give staff

the confidence to use

the tech

Page 9: LRT Talks 20140327 JISC RSC HECon14

9

Wrapping the institution around the learnerStudent ID

Timetable

This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence

Sync to personal device

Page 10: LRT Talks 20140327 JISC RSC HECon14

Wrapping the institution around the learnerStudent ID (+ Unit code)

Deadlines / extensions / feedback return dates / provisional marks

Personalised submission sheet

This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence

Page 11: LRT Talks 20140327 JISC RSC HECon14

Wrapping the institution around the learnerUnit code

Resource list

Relevant resource

This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence

Page 12: LRT Talks 20140327 JISC RSC HECon14

Wrapping the institution around the learnerUnit code

Past exam papers

Past exam paper

This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence

11,000+ past

exams

uploaded

Page 13: LRT Talks 20140327 JISC RSC HECon14

Core+ VLELearning technologies not isolated :interaction with personal & admin systems + print/wifi ... determines quality of overall experience

Recognised: watch & learn how staff use techRecommended: staff set up & we train to integrateArranged: we set up institutional accounts & train staff to useCore: we set up & train staff and expect a consistent front door

Page 14: LRT Talks 20140327 JISC RSC HECon14

MyMMU App

Page 15: LRT Talks 20140327 JISC RSC HECon14

MyMMU App

Colours/icons

same as

MoodleMyMMU

Users see

their list of

Moodle

courses

Clicking one

brings up

summarised

Moodle info

… with single-

sign-on to

Moodle and..

.. more detail

on reading +

assessment

Page 16: LRT Talks 20140327 JISC RSC HECon14

ELSOs = CSF• Locally based, centrally coordinated• In 2013, the team delivered…

– 183 formal staff development events– 28 curriculum design workshops– 250 hours of drop-in provision– 600 hours+ of one-to-one e-pedagogy advice

• And…– published 8 academic papers– presented 22 papers / workshops and 2 posters at

national / international conferencesAction-research

approach

Page 17: LRT Talks 20140327 JISC RSC HECon14

Engaging our students

Providing business

intelligence

Automating our

processes

Are we in a better place now?

10,000+ students post

40,000+ comments in

our biannual student

surveys

Submission tracking, Personal timetables, …

Quartile improvements

in course org &

learning resources in

2012 NSS

EQAL wins inaugural Guardian Student Experience Award!

30,000 regular users,

52m+ hits on Moodle,

26,000+ App

registrations!

Page 18: LRT Talks 20140327 JISC RSC HECon14

Continuous monitoring & improvement

MDL SRS TT

Data Warehouse Analysis Cubes

Undergraduate Dental Technology Network (11209A)

Overview Students Success Satisfaction Engagement Standards Appl ications Employment

Head count [now] of [all] students for [all modes] [all enrolments]

Enrolled

268 (95%)

Withdrawn

0 (0%)

Suspended

0 (0%)

Repeat w/o attend 14 (5%)

#STUDENTS TOTAL L3 L4 L5 YO L6 L7 Undergraduate Dental Technology Network (11029A)

268 83 73 67 45

- BSc(Hons) Dental Technology (6266) 184 73 67 44 + BSc(Hons) Dental Technology (6266_1F) 73 73 + BSc(Hons) Dental Technology (6266_2F) 67 67 + BSc(Hons) Dental Technology (6266_3F) 44 44 + BSc(Hons) Dental Technology (6267) 1 1 + FDSc Dental Technology (621C) 62 62 + FDSc Dental Technology (6264) 21 21

How has my student cohort changed?

Higher than faculty average

Lower than last year

5%-5%

5%

-5%

PLP

Parents in HE

Mature

Live at home

Higher than last year

Lower than faculty average

Live at home 12% PLP 4% Mature 6% Disability 3% BME 8% Male 42% International 4%

In response to this information, I intend [to highlight the following good practice]

Previously, the Programme Leader committed to…

On 21/03/13 Done? On 22/02/13 raise with the Dean targets for the part-time courses Complete

CMI: Undergraduate Dental Technology Network (11209A)

Overview Students Success Satisfaction Engagement Standards Appl ications Employment

Satisfaction [on all ISS] of [all] students for [all modes] [all enrolments]

Course Satisfaction

Comments Show [all] comments for [all courses] that contain [Click here to enter text.] for [students who are satisfied with confidence building] [Go!] [Clear]

0% 100%50%25% 75%

69%

#Enr

olle

d

Resp

onse

Expl

anati

on

Feed

back

Advi

ce

Org

anis

ation

Reso

urce

s

Confi

denc

e

Ove

rall

Undergraduate Dental Technology Network (11029A) 268 30% 100% 93% 93% 87% 96% 95% 100% - BSc(Hons) Dental Technology (6266) 184 30% 100% 93% 93% 87% 96% 95% 100% - 6266_1F 73 27% 100% 95% 95% 95% 95% 100% 100% - 6266_2F 67 31% 100% 100% 95% 81% 100% 95% 100% - 6266_3F 44 32% 100% 79% 86% 86% 93% 86% 100% + BSc(Hons) Dental Technology (6267) 1 0%

60.0%

65.0%

70.0%

75.0%

80.0%

85.0%

90.0%

95.0%

100.0%

2011

2012

2013

2011

2012

2013

2011

2012

2013

2011

2012

2013

2011

2012

2013

2011

2012

2013

2011

2012

2013

EXPLANATION

FEEDBACK

ADVICE

ORGANISATION

RESOURCES

CONFIDENCE

OVERALL

CMI dashboards for all module & programme leaders for Sep 2014

C

Page 19: LRT Talks 20140327 JISC RSC HECon14

Lessons learned1. Understand important dynamics

2. Be clear what needs to be done

3. Set high-level goals

4. Understand where change is required

5. Be bold and plan holistically

6. Ensure you’ve got the right team to drive

7. Make ‘big asks’ as small as possible

8. Make it stick with reinforcing change

http://tinyurl.com/jiscmmusrcCurriculum Design

Assessment & Feedback http://tinyurl.com/jiscmmutraffic

Find out

more!