ucc sap solman webinar

8/8/2019 Ucc Sap Solman Webinar

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SAP Solut ion Ma nager

The way to manage and Support your SAP landscape

Upgrade Competence Center (UCC)Mexico & Centro America

Solution ManagerWebinar

December 16th, 2008

Business Process Platform (BPP)

NetWeaver

Business Suite

SAP ERP6.0

SRM SCM CRM

Enterprise Services / Enterprise SOA

Enhancement Packages

PLM


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SAP 2008 / Page 2

Agenda

Welcome1

Solution Manager2

Upgrade Services3

Questions and Wrap Up4


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SAP 2008 / Page 3

Agenda

Welcome1

Solution Manager2

Upgrade Services3



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SAP 2008 / Page 4

1. End-to-End Solution Operations Standards

2. End-to-End Root Cause Analysis

3. End-to-End Change Control Management4. End-to-End Business Process Management

5. End-to-End Training and Certification

6. Run SAP

7. Summary

Content


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SAP 2008 / Page 5 SAP 2007 / Page 5

Inc reas ing Complex i ty in Solu t ion Landscap es

ComplexityNo. of users

2000 2007 2010

R/3

R/3Legacy

Syst em

Leg

acy

Syst em

Manguistics

Manguistics

R/3Legacy

Syst em

Manguistics

INCREASED SAP LANDSCAPE COMPLEXITY

Every customer has mission-critical applications along withintegration needs

SAP Landscapes become more

complex the larger and moreintegrated they are

SAP provides advancedsupport options to managecomplexity, risk and TCO

Managing c omplex i t y , ri sk a nd to ta l c ost o f operat i ons

is at the hear t of SAP En d-t o-End Solut ion Operat i ons


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SAP 2008 / Page 6

SAP st andardizes E2E Solut ion Operat ions

SAP Shares Wor ld Class Support Kn ow ledg efor E2E Operat ions

SAP Standards for SolutionOperations

Define mission-criticaloperations processes

Provide best practices andimplementation roadmaps

Based on a generalorganizational model

Trainings/certificationsare available

Available for download athttp://service.sap.com/supportstandards

The s tandards a l low you t o set u p best -in-c l ass operat ions


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SAP 2008 / Page 7

ht t p://serv ic e.sap.c om /suppor t s t andards
http://service.sap.com/supportstandardshttp://service.sap.com/supportstandards


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SAP 2008 / Page 8

The SAP Standards for Solut ion Operat ions are

based on an Organizat ional Model

Root Cause

Analysis

Change Control

Management

Minimum

Documentation

Remote

Supportability

Exception

Handling

Data Integrity

SAP Standards for Solution Operations define Operations Processes

Change Request

Management

Upgrade

eSOAReadiness

Testing

IncidentManagement

SystemAdministration

System

Monitoring

Business

IT

Global BusinessProcess

Champion

Regional Business ProcessChampion

End User,

Key User

Program

Management

Office (PMO)

Application Management

Custom DevelopmentBusiness

Process Operations

SAP Technical

Operations

IT Infrastructure

Business Process and Interface Monitoring

Data Volume Management

Job Scheduling Management

Transactional Consistency


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SAP 2008 / Page 9

End-t o-End Solut ion Operat ions ar e ba sed on

SAP Solut ion M anager

SAP Solut ion Manager as appl icat ion managem ent and

admin is t ra t ion p la t form

SAP Solut ion Manager provides:

Workcenters for the entire lifecycle

Workflows KPIs and SLAs Reporting Application Management Content Methodology MonitorChange

Request

BusinessChange

ImplementChange

TestChange

DeployChange

Sign-off

Change

SAP Solut i on Manage r

SAP Sol ut ion Mana ger support s a l l End-t o-End stan dards


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SAP 2008 / Page 10

SAP Solut i on Manager is t he p lat f orm fo r SAP Appl ica t ion Manageme nt and Adm in is t ra t ion

SAP 2007 / Page 10

SAP Solut ion Manager the c ent ra l p la t form for

E2E Solut ion Operat ions

SAP Solution Manager

provides tools, content and bestpractices for the complete life-cycle integrates central SAP NetWeaver

Administrator to facilitateadministration tasks

is an industry best practice

Deploy ing SAP Solut ion Manager is a best p rac t ice s t ep every cust omer should take t o

prepare for the wo r ld of ent erpr ise serv ice -or iente d arc hi tec ture

SAP Solut ion Mana ger is a p la t form t hat pr ov ides t hein t egrat ed co ntent , too ls , and m eth odolog ies t hat you need

t o im plem ent , sup por t , operat e and moni t or your SAP

solut ions.


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SAP 2008 / Page 11

Delivery of

SAP Servic esOnsite/remote delivery

Issue Management

Change Reques tManagement

Follows ITIL standards

Maintenance processes

SAP Sol ut ion Mana ger provides sce nar ios for a l l

phases o f t he appl i ca t ion management l i f e c yc le

Serv ic e DeskBest Practices for

messaging

Integration of 3rd-party

help desks

Solut ion Moni tor ingSystem monitoring

Business process monitoring

Central system administration

Solution reporting

Service Level reporting

SAP EarlyWatch Alert

Upgrade of

SAP solut io ns

SAP methods & tools

E-learning mgmt.

Test management

Implem entat ion o f SAP

solut ionsSAP methods & tools

Global rollout

Customizing sync.

E-learning mgmt.

Test managementCORE

BUSINESS

PROCESSES

Required for the delivery ofSAP Standard Support Services=

Root Cause

Analys isSafe remote access

Performance measurement

Logs and Dumps

Traces

Technical configuration


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SAP 2008 / Page 12

SAP Solut io n Manager as c o l laborat ion

p la t fo rm

SAP Custom erSA P

Application Management

SAP ConsultingSupport organization

(CCC)

SAP ServiceMarketplace

SAP Partner

SAP Experts

Knowledge


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SAP 2008 / Page 13

End-to-End Root Cause Analysis

End-to-End Change Control

End-to-End Business Process Integration and Automation

End-to-End Enterprise SOA Readiness

How c an w e im plem ent End-t o-End Miss ion-

Cr i t ic a l IT Operat ion s?

SAPs End-to-End Solution Operations addresses these challenges!

End-t o-End SOLUTI ON OPERATI ONS I S THE B ASIS FOR

MISSION CRITICAL IT OPERATIONS!

Work Centers (Tools) SAP Standards forSolution Operations


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SAP 2008 / Page 14

Users Should Onl y Need ONE Transac t ion

Code!

solar_project_admin rmmain rmdef rmauthsolar01 solar02 solar_eval stwb_2 stwb_work

stwb_info scdt_setup scdt_log scidm_mappingspr20 solution_manager scidm_config

scidm_gidt scidm_idt scdt_show_mapping spr3scout solman_project solar_learning_mapsmsy_setup smsy su01 solman_directorynotif_create spro ai_service_connections

solution_transfer solar_migration sdccn sm59rz20 sm36 sm37 rspc rrmx solman_connect

crm_dno_service_monitor aisuser stms/tmwflow/cmsconf /tmwflow/reporting bp pfcg

dswp


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SAP 2008 / Page 15

Users Should Onl y Need ONE Transac t ion

Code!

solman_workcenter


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SAP 2008 / Page 16

Work Centers

Are role-based

Enable easy navigation for endusers

Use a common interface forcentral administration of solutions

Support Service LevelManagement

Are based on SAP SolutionManager (sp-stack 15)

Work Cent ers Avai lable for SAP Solut io n

Manager

Available Work Centers

System AdministrationSystem Monitoring

Incident Management

Job Scheduling Management

Business Process and Interface Monitoring

Root-Cause Analysis

Service DeliveryChange Management

Solution Landscape and OperationsSetup

Implementation and Upgrades


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SAP 2008 / Page 17





6. Run SAP

7. Summary

Agenda


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SAP 2008 / Page 18

End-t o-End Root Cause Analys is and Solut ion

Moni to r ing w i t h SAP Solu t ion Manager

PROBLEM DETECTION = SOLUTION MONITORING

IT Reporting &Analytics

IT Health Check

Aggregate

Evaluate

C(++)ABAP Java .net

ComponentRoot CauseAnalysis

End-to-End RootCause Analysis

End-to-End Change AnalysisEnd-to-End Workload Analysis

End-to-End Exception Analysis

End-to-End Trace Analysis

Select

PROBLEM RESOLUTION = ROOT CAUSE ANALYSE

SAP SOLUTION MANAGER


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SAP 2008 / Page 19

End-t o-End Root Cau se An aly sis

SAP 2007 / Page 19

Key fac t s

High pre-configuration, Installs faster than any other tool in the industry

Easy to use for application manager

Seamless integration into well-established IT support processes

Optimal exchange with SAP experts E2E diagnostics establishes a common

language in the SAP ecosystemAll root cause analysis tools needed to support SAP standard software are

free of charge

Comprehensive knowledge resources for SAP standard software available

E2E Root Cause Ana lys is p rov ides a f ast

re t urn va lue t o IT suppor t

E2E Diagnost ic s is a qu ic k w in for IT organizat i ons


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SAP 2008 / Page 20





6. Run SAP

7. Summary

Agenda


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SAP 2008 / Page 21

Cont ro l t he Changes dur ing the w hole Appl ic at i on

L i fecyc le

To man age qual i ty end-to -end re qui res :

Main tenanc e Management

to enable an end-to-end, fully pre-configured software

maintenance process

One Transport Order

to ensure the transport tracks and systems changes into ABAP andnon-ABAP-Systems

Change Request Ma nagement

to synchronizes changes between various transport tracks in ABAP andnon-ABAP systems

Change Diagnost icsto make changes to the productive landscape transparent

Manage reliability

Reduce risk

Improve the IT process

Keep applications up to date


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SAP 2008 / Page 22

End-t o-End Chang e Cont rol

SAP 2007 / Page 22

Key fac t s

Identify, control, maintain and verify the versions of Configurations withChange Diagnostics

One-Transport-order ensures that all components involved in an applicationchange are tested and released together, even if they are based on differenttechnologies

Use standardized methods and procedures for efficient and prompt handlingof all Change Requests

Keep applications up to date with an End-to-End Maintenance Management

E2E Change Cont ro l prov id es an ef fec t ive

Solu t ion Qual i t y Manageme nt

E2E Chang e Cont rol ens ures Chan ge Managem ent

w i thout d is rup t ing the ongo ing bus iness .


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SAP 2008 / Page 23





6. Run SAP

7. Summary

Agenda


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SAP 2008 / Page 24

Overv iew Business Process In tegra t ion &

Aut om at ion Managem ent

Operat ions

Data Cons is tenc y

Management

Data Vo lum e

Management

Bus iness Process &

In te r fac e Mon i to r ing

MRP Run 1000 Billing RunArchiving

MRP Run 2000 Reorganiz ationBackup

MRP Run 3000Transports

J ob Schedu l ing

Management

Bus iness Process

Per fo rmance Opt im iza t ion

Proactively ensure reliablebusiness process flow andthroughput

Optimize business processflow and throughput

Keep data growth &size under control

Proactively avoid or detectharmful data inconsistencies

Automate business process

while considering time andHW restrictions


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SAP 2008 / Page 25

End-t o-End Business Proc ess Managem ent

SAP 2007 / Page 25

Key fac t s

Provides a process-oriented alert monitoring which combines technical &application related monitoring

Provides out-of-the-box functionality which allows an implementation withindays instead of weeks or months

The most important Data Consistency Checks are integrated in the BusinessProcess Monitoring framework

The new central, comprehensive job documentation integrates with BusinessProcess Monitoring and is planned to integrate with SAP Central ProcessScheduler

E2E Bus iness Process Managem ent prov ides

ef fec t ive v is ib i l it y o f Bus iness Proc esses

E2E Bus iness Proce ss Moni tor ing e nsures a smo oth

and r e liab le f low of t he core bus iness proc esses


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SAP 2008 / Page 26





6. Run SAP

7. Summary

Agenda


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SAP 2008 / Page 27

Run SAP Curr ic ulum :Methodology and E2E courses

E2E100 (5d ILT)Root Cause AnalysisE2E100 (5d ILT)Root Cause Analysis

E2E100 (5d ILT)Root Cause Analysis

E2E300 (5d ILT)Business Process Integration andAutomation Management



E2E400 (2d ILT)Technical Upgrade ManagementE2E400 (2d ILT)Technical Upgrade Management

E2E400 (2d ILT)Technical Upgrade Management

E2E200 (5d ILT)

Change Control Management

E2E200 (5d ILT)


E2E200 (5d ILT)


E2E040* (2d ILT)Run SAP End-to-End Solution

Operations Overview


Operations Overview


Operations Overview

E2E050 (3h e-l)End-to-End Solution Scope and

Documentation


Documentation


Documentation

http://service.sap.com/solutionmanager -> Training

http://service.sap.com/supportstandards -> E2E Solution Operations SupportTraining & Certifications 2007
http://service.sap.com/solutionmanager-http://service.sap.com/solutionmanager-http://service.sap.com/supportstandards-http://service.sap.com/supportstandards-http://service.sap.com/supportstandards-http://service.sap.com/solutionmanager-


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SAP 2008 / Page 28





6. Run SAP

7. Summary

Agenda


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SAP 2008 / Page 29

Com par ing ASAP w i t h Run SAP 1/2

Run SAP has a similar approach to ASAP

RunSAP


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SAP 2008 / Page 30

Com par ing ASAP w i t h Run SAP 2/2

Accelerated SAP (ASAP) provides a proven methodologyto streamlineimplementation and upgrade projects.

Run SAP provides a proven methodologyto optimize the implementation andongoing management of E2E Solution Operations with focus on application

management, business process operations and NetWeaver administration.


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SAP 2008 / Page 31

Run SAP fac i l i ta t es th e implem enta t io n of E2E Solut ion

Operat ions

Run SAP is ASAP for OperationsIt provides Best Practices, Content, Services, Training and tools for E2ESolution Operations

Impl emen t E2E Solu t i on Operat ions w i th

Run SAP

SAP Standards forSolution Operations

Define central E2E

operations tasks

Roadmap

Accelerate the

implementation of

E2E operations

Trainings &Certification

Provide up-to-date

skills for the ecosystem

ServicesEngage SAP to implement E2E operations

SAP Solution ManagerProvides all tools for E2E operations

Run SAP


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SAP 2008 / Page 32

Run SAP Met hodology to acc elerat e t he

im plem entat ion o f E2E cap abi li t ies

Assessment &Scoping

OperationalRequirements

Analysis

GovernanceModel for

Operations

Scope Definition

Plan SolutionTransition to eSOA

TechnicalRequirements and

Architecture

Project Setup

Operations &Optimization

End User Support

SAP Technical

Operations

ChangeManagement

TechnicalInfrastructureManagement

SAP Application

Management

Business ProcessOperations

DesignOperations

End User Support

Concept

SAP TechnicalOperations

Concept

ChangeManagement

Concept

TechnicalInfrastructure

Design

SAP ApplicationManagement

Concept


Concept

SetupOperations

End User SupportImplementation

SAP TechnicalOperations

Implementation

Change

ManagementImplementation

TechnicalInfrastructure

Implementation

SAP ApplicationManagement

Implementation


Implementation

Handover intoProduction

Knowledge Transferand Certification

Final Testing

Transition intoProduction

Handover and Sign-Off

Run SAPPhases

Assessment andScoping

Run SAPImplementation


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SAP 2008 / Page 33





6. Run SAP

7. Summary

Agenda


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SAP 2008 / Page 34

Summary


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SAP 2008 / Page 35

SAP Solut i on Manager St ra tegy

SAP Solution Manager has matured into a stable product which provides standard applicationmanagement functions for SAP solutions to customers

Therefore, SAP moves away from the annual release cycle of SAP Solution Manager:

There will be no new SAP Solution Manager release before 2009 at the earliest A new release date will be communicated at least one year prior to ramp-up

SAP recommends to its customers to move to SAP Solution Manager 7.0 (formerly Version 4.0)because this release is SAPs application management solution of choice

20112003 2004 2005 2006 2007 2008 2009 2010

Dec

Dec

Dec

Dec

Mar

Mar

Mar

SAP Solution Manager 7.0 Mainstream Maintenance customer-specificmaintenanceRamp-

up

SAP Solution Manager 3.2 Mainstream MaintenanceCustomer-specific

maintenance

Ramp-

up

Oct

Oct

Dec


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SAP 2008 / Page 36

SAP Solut i on Manager is SAP's St andard

Appl ic a t ion Managem ent So lu t ion

SAP Solu t i on Manage r 7.0 st andar dizesessent ia l SAP appl ic a t ion management t ask s

The SAP Sol ut ion ManagerProvides tools, content and best practices duringthe complete life-cycle

Is mandatory for all Business Suite 2005 andbeyond customers

Supports all E2E solution Operation Standards

Dep loy ing SAP Solu t ion Manager i s a bes t p rac t ic e s tep every

c us tomer shou ld take t o p repare fo r t he wor ld o f en te rpr ise

service-or ien ted a rc h i tec tu re Derek Prior, AMR Research


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SAP 2008 / Page 37

Run SAP: Met hodology t o im plem ent SAPE2E Solut ion Operat ions s t andards

Summary

Guarantee for End-to-End

Business ProcessAvailability

Business ProcessPerformance

Data Consistency andTransparency

Maintainability andUpgradeability

for all SAP Solutions

Trainingand

Cer t i f i ca t ion

Tools Servic es SAPSolut ion

Operat ionsStandards

End-to-End Root Cause Analysis

End-to-End Change Control Management

End-to-End Business Process Integration& Automation

End-to-End Enterprise SOA Readiness

En d-t o-End SOLUTI ON OPERATI ONS I S THE B ASIS FOR

MI SSION CRITI CAL IT OPERATIONS!


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SAP 2008 / Page 38 SAP 2008 / Page 38

SAP Ente rpr ise SupportManages innovation

and integration in SAP solution landscapes

SAP Ecosystem

+

Value PropEnabled by

Delivered via

In co l labora t ion w i t h

The of fer ing

Global Support

Backbone

Miss ion-Cr i t ica l

Support

Continuous quality checks

Robust SLAs

Support advisory

7 x 24 root cause analysis

Run SAP

Industry-leading bestpractices

Run SAP methodologyfor end-to-end solutionoperations

Consulting, training, andcertification available asadditional offerings

Consistent s tandards

Lifecycle management

Business process

monitoring

Custom code managementRemote supportability

Diagnostics

Innovat ion

Continuous improvement

Complexity masked

Prote c t ion o f Inves tm entTCO reduction

Risk reduction

End-t o-End

So lu t ion

Operat ions

SAP Solution Manager,enterprise edition, and the

SAP service infrastructure

platform

On demand 7 x 24

support integrationSAP Service Marketplace

SAP Ent erpr ise Suppo rtHolistic Support Model to Enable Continuous Improvement &

Successful Solution Operations at Lower Risk & Cost


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SAP 2008 / Page 39

Global Suppor t Back bone24 X 7 on demand suppor t in t egrat ion

Col labora t ion be tw een cus t omer ,

par tn er and SAP 24 x 7 supply of exper t ise

The SAP Solution Manager, enterprise edition andthe SAP service infrastructure as a platform

Collaboration platform for proactive services androot cause analysis

EarlyWatch AlertContinuous Quality Checks

Smooth partner integrationIncident management

Software updates

Knowledge databases / communities

Open interfaces for help desk, test automation and modeling

AllowingRemote supportability

Integrated lifecycle management

Mission-critical support

Smooth transitions and information flow


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SAP 2008 / Page 40 SAP 2007 / Page 40

Fur t her In format ion Regard ing SAP Solu t ion

Manager

SAP Service Marketplace www.service.sap.com/support-infrastructure www.service.sap.com/solutionmanager

Training

Various offerings from Concept & Strategy up to details on different scenarios www.service.sap.com/solutionmanager -> Training

SAP Solution Manager E-Learning-Maps Role-specific collection of learning materials, available free of charge for SAP customers www.service.sap.com/rkt-solman

Books and Reading

SAP Solution Manager by SAP Press Testing SAP Solutions by SAP Press

Performing E2E Root Cause Analysis Using SAP Solution Manager by SAP Press EssentialsSAP Solution Manager Forum in SAP Developer Network

www.sdn.sap.com -> Forums -> SAP Solutions -> Solution Manager
http://www.service.sap.com/support-infrastructurehttp://www.service.sap.com/solutionmanagerhttp://www.service.sap.com/solutionmanager-http://www.service.sap.com/solutionmanager-http://www.service.sap.com/rkt-solmanhttp://www.sdn.sap.com-/http://www.sdn.sap.com-/http://www.sdn.sap.com-/http://www.service.sap.com/rkt-solmanhttp://www.service.sap.com/solutionmanager-http://www.service.sap.com/solutionmanagerhttp://www.service.sap.com/support-infrastructure


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SAP 2008 / Page 41

More a bout End-t o-End Solut ion Operat ions

www.service.sap.com/e2e

www.service.sap.com/runsap

www.service.sap.com/diagnostics

www.service.sap.com/changecontrol

www.service.sap.com/bpm

www.sap.com/supportstandards

www.sap.com/education/e2e
http://www.service.sap.com/e2ehttp://www.service.sap.com/runsaphttp://www.service.sap.com/diagnosticshttp://www.service.sap.com/changecontrolhttp://www.service.sap.com/bpmhttp://www.sap.com/supportstandardshttp://www.sap.com/education/e2ehttp://www.sap.com/education/e2ehttp://www.sap.com/supportstandardshttp://www.service.sap.com/bpmhttp://www.service.sap.com/changecontrolhttp://www.service.sap.com/diagnosticshttp://www.service.sap.com/runsaphttp://www.service.sap.com/e2e


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SAP 2008 / Page 42

Agenda

Welcome1

Solution Manager2

Upgrade Services3



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SAP 2008 / Page 43

Upgrade Serv ic e Por t fo l io

Enable Custom ers t o Dec ide

Cu

stomersDecisio

nPoint

Cu

stomersDecisio

nPoint Execution

TechnicalUpgrade

Securebusiness value

Upgrade

Factory

End-to-Endsolutionoperation

Competitivedifferentiation

MaxAttention / Enterprise Support / Safeguarding for Upgrade /

Upgrade Coaching / Value Coaching /Partner Coaching

Tech

nical

Business

First estimationfor budgeting

Quick UpgradeAnalysis (QUA)

First valueestimation

Solution

Browser

Detailed projectplan TechnicalUpgrade

Tech. UpgradePlanning / QUE

Detailed value

proposition

Upgrade Value

Assessment

PlanBudget

planningProject

planning

BuildProject exec.

RunOptimization

1 2

3

Source: MOVE/GUO


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SAP 2008 / Page 44

Value

SAP ERP Solut ion Brow ser

SAP 2007 / UCC LA / Apr il 2008 / Page 44

Help customers to identifythe value proposition ofan upgrade to SAP ERP

Available at SAP Upgrade

Info Center at:http://service.sap.com/upgrade-erp

Tailored access to detailed

delta information of SAP ERP

Saving time/effort in thedefinition of a value proposition /business case for a SAP ERPupgrade

DESCRIPTIONDESCRIPTION

BENEFITSBENEFITS
http://service.sap.com/http://service.sap.com/


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SAP 2008 / Page 45 SAP 2007 / UCC LA / Apr il 2008 / Page 45

In format ion Sourc es

SAP Upgrade Info Center(www.service.sap.com/upgrade)

ERP Upgradespecificinformation

Statisticsor

screen shot

SAP ERPSolution Browser

SAP Upgrade

Newsletter

EnhancementPackage infocenter

SAP ERP 6.0 UPGRADE BLOG ON SAPDEVELOPER NETWORK

https://sdn.sap.com/
http://www.service.sap.com/upgradehttps://sdn.sap.com/https://sdn.sap.com/http://www.service.sap.com/upgrade


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SAP 2008 / Page 46

Agenda

Welcome1

Solution Manager2

Upgrade Services3



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SAP 2008 / Page 47

Quest ions and Wrap Up


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SAP 2008 / Page 48

SAP 2007 / Page 48

Thank You!

Gabriel A. Mercado

Active Global Support

Latino America

Phone: +52 55 52 57 75 84

gabriel.arturo.mercado@sap.

com

Rubn Laguna

Upgrade Competence Center

Mxico y C&A

Phone: +52 55 52 57 75 [email protected]
mailto:[email protected]:[email protected]


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SAP 2008 / Page 49 SAP 2007 / Page 49

Copyr ig ht 2007 SAP AG

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No part of t his publicati on may be reproduced or t ransmitted in any form o r for any purpose without the express permission of S AP AG. The information contained herein may be changed without prior notice.

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The information in this document is proprietary to SAP. This document i s a preliminary versi on and not subject to your license agreement or any other agreement with SAP. This document containsonly intended strategies, developments, and functionalities of the SAP product and is not intended to be bindingupon SAP to any particular course of business, product strategy,an d/or development. SAP assumes no responsibility for errors oromis sions in this document. SAP does not warrant the accuracy or complete ness of t he information, t ext, graphics, links, or other items contained within this material. Thisdocument is provided with out a warranty of any kind, either express or implied, including but not limited to t he implied warranties of merchantability, fitness for a particular purpose, or non -infringement.

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Einige von der SAP AG und deren Vertriebspartnern vertrie bene Softwareprodukte knnen Softwarekomponenten umfassen, die Eigentum anderer Softwarehersteller si nd.

SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP Ne tWeaver, D uet, B usiness ByDesign, ByDesign, PartnerEdge und andere in diesem Dokument e rwhnte SAP-Produkte und Services sowie die da zugehrigen Lo gos sind Marken oder eingetragene Marken der SAP AG in Deutschland und in meh rerenanderen Lndern weltweit. Alle an deren in diesem Dokument erwhnten Namen von Produkten und Services sowie die da mit v erbundenen Firmenlogos sind Marken der je weiligen Unternehmen. Die Angaben im Text sind unverbindlich und dienen lediglich zu Informati onszwecken. Produkte knnenlnderspezifische Unterschiede au fweisen.

Die in d iesem Dokument enthaltenen Informationen sind Eigentum von SAP. Dieses Dokument ist eine Vorabversion und unterliegt n icht Ihrer Lizenzvereinbarung oder eine r anderen Vereinbarung mit SAP. D ieses Dokument enthlt nur vorgesehene Strategien, Entwicklungen und Funktione n des SAP-

Produkts und ist fr SAP nicht bindend, einen bestimmten Geschftsweg, eine Produktstrategi e bzw. -e ntwi cklung einzuschlagen. SAP bernimmt keine Verantwortung fr Fehler oder Auslassungen in dies en Materialien. SAP gar antiertn icht die Richtigkeit oder Vollst ndigkeit der In formationen, Texte,Grafiken, Links oder anderer in dies en Materialien enthaltenen Elemente. Diese P ublikation wird ohne jegliche Gewhr, weder a usdrcklich noch stillschweigend, bereitgestellt. Dies gilt u. a ., aber nicht ausschlielich, hinsichtlich der Gewhrleistung der Marktgngigkeit und der Eignung fr e inen bestimmtenZweck sowie fr die Gewhrleistung der Nic htverletzung geltenden R echts.

SAP bernimmt keine Haftung f r Schden jeglicher Art, einschlielich und ohne E inschrnkung f r direkte, spezi elle, indirekte oder Folgeschden im Zusammenhang mit der Verwe ndung dies er Unterlagen. Diese Einschrnkung gilt nicht bei Vors atz oder grober Fahrlssigkeit.

Die gesetzliche Haftung bei Personenschden oder die Produkthaftung bleibt unb erhrt. Die Informationen, auf die Sie mglicherweise ber die in diesem Material e nthaltenen Hotlinks zugreifen, unterli egen nicht dem Einfluss von SAP, und SAP untersttzt nicht die Nutzung von Internetseiten Dritter durch Sieund gibt keinerlei Gewhrleistungen od er Zusagen ber Internetseiten Dritterab.

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