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Solman SP 10

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  • SAP Solution Manager 7.1 Work Centers: Strategy and Overview

    ALM Product Management

    SAP

    Release SP10

  • 2013 SAP AG. All rights reserved. 2 Ramp-Up Knowledge Transfer Customer

    Agenda

    Introduction to SAP Solution Manager 7.1 Work Centers

    SAPs Application Lifecycle Management Strategy

    Work Center Architecture

    Concept and Layout

    Front-end Options

    Browser, SAP GUI, and NetWeaver Business Client

    Additional Information

    Training and Links

  • SAPs Application Lifecycle Management Strategy

  • 2013 SAP AG. All rights reserved. 4 Ramp-Up Knowledge Transfer Customer

    SAP Solution Manager Product Description

    SAP Solution Manager combines tools, content, and direct access to SAP to manage everything from

    deployment to solution monitoring and improvement. SAP Solution Manager is an integrated end-to-end

    orchestration platform for accelerating innovation, application lifecycle management, and improving operation

    quality and lowering costs

    Business continuity

    Reduce very high incidents

    Decrease change related outages

    Increase system performance

    Time to market

    Deliver faster from requirement to deploy

    Reduce test phase duration

    Manage custom code

    Efficiency

    More projects with the same staff

    Reduced test effort

    Compliance

    Improve audit ratings

    Solution documentation as a single source of the truth

  • 2013 SAP AG. All rights reserved. 5 Ramp-Up Knowledge Transfer Customer

    Mobile

    DB & Tech

    Cloud

    Analytics

    Applications

    BI/Analytics

    Middleware

    Core ERP

    + Suite

    2010 2015

    SAPs addressable market

    SAP Solution Manager manages SAP innovations

    SAP Solution Manager

    Applications Analytics Mobile Database &

    Technology Cloud

    SAP Solution Manager Keeping Pace With SAPs Product Strategy

  • 2013 SAP AG. All rights reserved. 6 Ramp-Up Knowledge Transfer Customer

    SAP Solution Manager 7.1 Integrated End-to-end Orchestration Platform

    End-to-end

    Ease of use &

    dashboards

    Efficiency

    Relevance to

    business

    Scope

    Supporting the end-to-end customer solution

    Simplified user interface and management dashboards

    Run SAP like a factory with two FTEs per shift

    Business process modeling, reverse documentation & usage

    analysis

    Extended usage rights

  • 2013 SAP AG. All rights reserved. 7 Ramp-Up Knowledge Transfer Customer

    SAP Solution Manager 7.1 Integrated End-to-end Orchestration Platform

    SAP Solution Manager 7.1 is the only integrated end-to-end orchestration platform for accelerating

    innovation, application lifecycle management, and improving operation quality and lowering costs

    Supporting the end-to-end customer solution

    Open modeling of non-SAP applications in a new landscape management database

    Open CTS to integrate non SAP, open diagnostics and monitoring/alerting infrastructure

    From application incident management to a complete ITIL V3 compliant ITSM for the customer solution

    Enhanced integration with 3rd party IT management: HP Quality Center, IBM Rational, Worksoft, Cisco Tidal

    Integration into infrastructure management (CMDB)

    Simplified user interface and management dashboards

    100% transparency into IT and business with management dashboards

    Fully work center enabled

    Change and incident management: complete web-based user interface

    Test management: new intuitive user interface for the tester work list

    Enhanced business blueprinting: easily blueprint your solution with a BPMN-compliant tool

  • 2013 SAP AG. All rights reserved. 8 Ramp-Up Knowledge Transfer Customer

    SAP Solution Manager 7.1 Integrated End-to-end Orchestration Platform

    TODAY

    Run SAP like a factory with two FTEs per shift

    New monitoring and alerting Infrastructure to automate repetitive tasks and avoid alert flooding with one central infrastructure and correlation / aggregation of alerts

    Operation control center for central control of mission critical operations support

    Business process modeling, reverse documentation & usage analysis

    Enhanced business blueprinting: central visibility into your business processes in BPMN notation

    Reverse engineering of business processes with IBIS content fully integrated in solution documentation assistant

    Business analytics: optimize execution of business processes with throughput and backlog analysis

    Extended usage rights

    A complete solution for the midmarket CIO to run IT like a business

    Included in your SAP Enterprise support contract

  • 2013 SAP AG. All rights reserved. 9 Ramp-Up Knowledge Transfer Customer

    Work Centers

    are role-based

    enable easy navigation for end users

    use a common interface for central administration of

    solutions

    support Service Level Management

    are based on SAP Solution Manager 7.1

    Work Centers Available for SAP Solution Manager 7.1

    FP02

    Available Work Centers (7.1 FP02) My Home

    Implementation and Upgrade

    Solution Documentation Assistant

    Change Management

    Test Management

    Incident Management

    Business Process Operations

    Business Process Operations (New)

    Job Management

    Root Cause Analysis

    Maintenance Management

    SAP Engagement and Service Delivery

    Technical Administration

    System Monitoring

    Technical Monitoring

    Data Volume Management

    SAP Solution Manager Administration

    SAP Solution Manager Configuration

  • SAP Solution Manager 7.1 Work Center Architecture

  • 2013 SAP AG. All rights reserved. 11 Ramp-Up Knowledge Transfer Customer

    Work Centers Role-Based Concept

    KEY MESSAGE:

    A user can have one or more roles

    A role can have one or more Work Centers

    KEY FACTS:

    Work Centers ease navigation through central role-based points of access

    They provide a tailored and role-based user environment to simplify your work

    Work Centers are easy to learn by using common structure and content elements

    They improve collaboration through common Inboxes, Work Lists and Status

    Reporting

  • 2013 SAP AG. All rights reserved. 12 Ramp-Up Knowledge Transfer Customer

    What is the Work Center Layout?

    INTRODUCTION:

    Work Centers are represented as tabs in the Navigation Bar.

    The Navigation bar provides only one level of navigation.

    Work Centers support task-specific activities (e.g., managing alerts, processing

    Incidents, etc.).

    The term Work Center will not be made visible to the user; instead the tabs will be

    referred to by the tasks they support.

    Through the Worklists, Work Centers shall provide the user one-click access to

    frequent and important user actions.

    In addition, the user should be able to complete all tasks relevant to one business

    goal within one Work Center.

  • 2013 SAP AG. All rights reserved. 13 Ramp-Up Knowledge Transfer Customer

    Architecture of a Work Center (SAP NetWeaver Business

    Client)

    Work Area

    Contextual

    Navigation

    Panel

    Navigation Bar

  • 2013 SAP AG. All rights reserved. 14 Ramp-Up Knowledge Transfer Customer

    Architecture - Details

    a role-specific navigation bar with access to a list of Work Centers

    associated with the role and assigned to the end user

    top-level navigation which groups all functions and information so the

    users of a role can focus on their relevant work

    The Navigation Bar provides:

    Navigation Bar

  • 2013 SAP AG. All rights reserved. 15 Ramp-Up Knowledge Transfer Customer

    Architecture - Details

    Contextual Navigation

    Panel:

    The Overview lists all

    actions the user needs

    to complete according

    to priority and urgency

    as well as any open

    tasks

    Common Tasks

    section lists all tasks

    that the members of

    the role need to

    perform

    SAP Links section

    takes the user to other

    sites relevant to their

    role

    SAP Links

    Work Centers

    Overview

    Common Tasks

  • 2013 SAP AG. All rights reserved. 16 Ramp-Up Knowledge Transfer Customer

    Architecture - Details

    Each Work Center specific Work Area provides all relevant functions and information to complete a

    specific task

    Work Area

  • 2013 SAP AG. All rights reserved. 17 Ramp-Up Knowledge Transfer Customer

    Browser

    SAP GUI

    SAP NetWeaver

    Business Client

    Available Work Center User Interfaces

    UI Technology Work Centers are WebDynpro

    ABAP applications

    They can be displayed in:

    a Web Browser SAP GUI SAP NetWeaver

    Business Client

  • 2013 SAP AG. All rights reserved. 18 Ramp-Up Knowledge Transfer Customer

    Sample Work Center With Web Browser:

    Service AGS_WORKCENTER (Tcode SM_WORKCENTER)

  • 2013 SAP AG. All rights reserved. 19 Ramp-Up Knowledge Transfer Customer

    Sample Work Center With SAP GUI:

    Transaction SOLMAN_WORKCENTER

  • 2013 SAP AG. All rights reserved. 20 Ramp-Up Knowledge Transfer Customer

    You can access th