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SAP Solution Manager: The SAP Application Management Solution

Product Management SAP Solution Manager, SAP AG

SAP AG 2007

SAP Solution Manager Business DriversStreamline global operations Be more agile & responsive

CEO sets strategy Business needs

Continue cost cutting initiatives Meet higher SLAs Enable staff with new skills New IT deployments


IT Infrastructure harder to manage Budgets stretched

IT execution IT landscape enables work

Security Skill shortages Risk factors have increased Complexity, speed, and investment needed for future innovation will increase

SAP AG 2007

SAP Solution Manager Value Proposition

SAP AG 2007

SAP Solution Manager provides scenarios for all phases of the application management life cycleImplementation of SAP solutionsSAP methods & tools Global rollout Customizing sync. E-learning mgmt. Test management

Solution MonitoringSystem monitoring Business process monitoring Central system administration Solution reporting Service Level reporting SAP EarlyWatch Alert

Upgrade of SAP solutionsSAP methods & tools E-learning mgmt. Test management


Service DeskBest Practices for messaging Integration of 3rd-party help desks

Change Request ManagementFollows ITIL standards Maintenance processes

Root Cause Analysis Delivery of SAP ServicesOnsite/remote delivery Issue Management Safe remote access Performance measurement Logs and Dumps Traces Technical configuration

SAP AG 2007


Required for the delivery of SAP Standard Support Services

SAP Solution Manager offers role-based work centersSAP Solution ManagerWork Centers

are based on SAP Standards for Solution Operations are easy to use and learn are available for SAP Solution Manager 7.0 SPS15

are role-based

Business Process ChampionsRequest Business Change

Program Management Office

Application Management

Technical Operations

Available Work Centers with SPS 15

Implement Change

Monitor Change

Test Change Deploy Change

Sign-off Change

Solution Landscape/Operation Setup Change Management Incident Management Service Delivery Business Process & Interface Monitoring Job Schedule Management System Monitoring System Administration Diagnostics: Root Cause Analysis Implementation & Upgrade System Landscape Management

SAP AG 2007

Communication & Collaboration Processes in SAP Solution ManagerCommunication:Application sharing, Maintenance management, Service desk, SAP EarlyWatch Alert, Installation/Upgrade keys

SAP Top issue management Expertise on demand SOLUTION Analysis & Diagnostics Service plan MANAGER SAP service deliveryKnowledge Transfer:Best practices, SAP standards, Roadmaps, Solution specific contentSAP AG 2007


Documentation:Implementation documentation, System landscape, Core business processes, Service reports

The More Transparent the Solution, the More you Benefit!All systems All training information All business processes

The entire documentation

All maintenance activities


All test information

All service planning, deliver ad follow-up information

All customer developments and functional enhancements

All change information All service level informationSAP AG 2007

All incident and problem information All monitoring data

Get Ready for the Delivery of SAP Standard Support ServicesEnable root cause analysis Enable Delivery of SAP Services Enable analysis of core business processes Activate SAP EarlyWatch Alert Install SAP Solution Manager


Connect systems

Document business processes

Connect to SAP

Setup Diagnostics

SAP AG 2007

End-to-End Support During the Complete LifeCycle and for the Complete Customer SolutionUser






Java World

SAP PortalWeb Services and xApps


DuetOffice Integration and Self-Services

.net World

External Applications






SAP Solution ManagerSAP AG 2007

Communication Between Customer & SAP

SAP AG 2007

SAP Solution Manager as Collaboration Platform

SAP AG 2007

SAP Service Marketplace

SAP AG 2007

SAP Solution Manager Strategy

SAP Solution Manager has matured into a stable product which provides sufficient standard outof-the-box application management functionality for SAP solutions to customers. Therefore, SAP moves away from the annual release cycle of SAP Solution Manager:There will be no new SAP Solution Manager release before 2009 at the earliest A new release date will be communicated at least one year prior to ramp-up

SAP Solution Manager 7.0 will be enhanced continuously through Integration Packages and focus-group specific Extensions

SAP AG 2007

Summary: SAP Solution Manager is SAPs Standard Application Management Solution

SAP Solution Manager 7.0 standardizes essential SAP application management tasksThe SAP Solution ManagerProvides tools, content and best practices during the complete life-cycle Is mandatory for all Business Suite 2005 and beyond customers Supports all E2E solution Operation Standards

Deploying SAP Solution Manager is a best practice step every customer should take to prepare for the world of enterprise service-oriented architecture Derek Prior, AMR ResearchSAP AG 2007

Copyright 2007 SAP AG All rights reservedNo part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. SAP, R/3, mySAP,, xApps, xApp, SAP NetWeaver, Duet, Business ByDesign, ByDesign, PartnerEdge and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned and associated logos displayed are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. The information in this document is proprietary to SAP. This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. This limitation shall not apply in cases of intent or gross negligence. The statutory liability for personal injury and defective products is not affected. SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages

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