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SAP Solution Manager 7.1 Work CentersStrategy and OverviewALM Product Management SAP


Introduction to SAP Solution Manager 7.1 Work Centers SAPs Application Lifecycle Management Strategy Work Center Architecture

Concept and LayoutFront-end Options Browser, SAP GUI, and NetWeaver Business Client Additional Information Training and Links

2011 SAP AG. All rights reserved.


SAPs Application Lifecycle Management Strategy

The Nature of Business Is ChangingBusiness networks lead to increasing innovation and integration speed


Every customer has mission-critical applications along with integration needs SAP landscapes become more sophisticated the more comprehensive & integrated they are


R/3Legacy System




SAP provides advanced support options to manage innovation and integration, risk and TCO

Managing high speed of innovation and integration, risk and total cost of operations is at the heart of SAP Enterprise Support 2011 SAP AG. All rights reserved. 4

Application Lifecycle Management from SAP: A Comprehensive and Integrated SolutionProvides processes, tools, services, and an organizational model to manage SAP and non-SAP solutions throughout the complete application LifecycleEnd-to-end Application Lifecycle Management processes Leverage best practice processes

RequireRequirements mentsOptimize Optimize Design Design

SAP Solution Manager and integrated SAP and 3rd-party management tools Optimize your tool portfolioSupport & Consulting services Gain access to expert knowledge Educational services Empower your workforce

ALMOperate Operate DeployDeploy

Build Build & and Test Test

Organizational Aspects Utilize best-practice methodology, organizational model, and standards 2011 SAP AG. All rights reserved. 5

Application Lifecycle ManagementAn approach in six phases of ITIL application managementUpgrade Management Comprehensive project support for release transitions

Solution DocumentationCentral documentation of processes, system landscape, custom code, partner applications,

Landscape TransformationManagement of business and IT driven changes in SAP landscapes


Solution ImplementationDesign

Maintenance ManagementManagement of corrective software packages


Discover and realize enhanced business functionality Avoid disruption of business

Business Process Operations Ensure business continuity Provide Business KPIs Business process benchmarking

Template ManagementOperate Build and TestStandardize configuration across multiple projects

Technical Operations Central monitoring & alerting infrastructure Unique End-User Experience monitoring Central administration tools


Test Management Change impact analysis End-to-end test management

Application Incident Management Integrated service desk Involvement of partners in problem resolution Provide root-cause analysis for complex landscapes with diverse technology stacks

Change Control ManagementIntegrated quality management Synchronized transports of various components Controlled and documented adjustment of business processes incl. approval process

2011 SAP AG. All rights reserved.


Application Life-Cycle Management Processes Across the Life-Cycle: PhasesBusiness Business Process Expert System Administrator Business Process Expert Quality Manager System Administrator Business

Business Process Expert



Build & Test




Solution Documentation

Solution ImplementationTemplate Management Test Management Change Control Management Application Incident Management Technical Operations

Business Process OperationsMaintenance Management Landscape Transformation Upgrade Management 2011 SAP AG. All rights reserved.This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express 7orimplied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

SAP Solution Manager 7.1 Enterprise EditionSAP Solution Manager as platform for SAP Application Management and AdministrationSAP Solution Manager provides tools, content and best practices for the complete life-cycle integrates central administration of SAP NetWeaver to facilitate administration tasks One single source of truth: contains documentation about the system landscape, all processes and documentation

SAP Solution Manager: the central platform for the implementation of E2E Solution Operations SAP 2008 / Page 8

2011 SAP AG. All rights reserved.


Run SAPImplementation methodology for E2E Solution Operations

Run SAP is ASAP for Operations It provides Best Practices, Content, Services, Training and tools for the setup of E2E Solution Operations

Run SAPSAP Standards for Solution OperationsDefine central E2E operations tasks

RoadmapAccelerate the implementation of E2E operations

Training & CertificationProvide up-to-date skills for the ecosystem

ServicesEngage SAP experts to implement E2E solution operations

SAP Solution ManagerProvides the platform for E2E solution operations

Run SAP facilitates the implementation of E2E Solution Operations 2011 SAP AG. All rights reserved. 9

How can we Implement End-to-End Mission-Critical IT Operations?SAPs End-to-End Solution Operations addresses these challenges!The Run SAP MethodologyTools Training & Work Centers (Tools) Certification Services SAP SAP Standards Standards for for Solution Operations Solution Operations

End-to-End Root Cause Analysis End-to-End Change Control

End-to-End Business Process Integration and AutomationEnd-to-End Enterprise SOA Readiness


Mission-Critical OperationsRoles and Responsibilities; Collaboration and Core TeamSAP Standards in Operations are a prerequisite for SAP mission-critical support and advanced support for continuous improvement

BUSINESSGlobal Business Process Champion End User, Key UserIntegrated Help Desk

Program Management Office (PMO)Change Request Management

Regional Business Process Champion

Application ManagementBlueprinting, testing, e-learning management, maintenance management, issue management, document management, application diagnostics

Custom Development

Business Process Operations IT Infrastructure

SAP Technical Operations

ITOut tasking 2011 SAP AG. All rights reserved.


SAP Solution Manager

SAP Standards available Defined SAP interfaces11

SAP Standards for Solution Operations Cover all Support ProcessesExample: Process Standards Change Request Management & Change Control ManagementChampsRequest Business Change * Implement Change Monitor Change


Appl Mgmt

Tech Op

Test Change Deploy Change

Sign-off Change

Available InformationWhite Papers Detailed technical description Training Courses Certifications 2011 SAP AG. All rights reserved.

*Business Changes = Request Adaptation or Request Project


Work Centers Available for SAP Solution Manager 7.1Work Centers are role-based enable easy navigation for end users use a common interface for central administration of solutions support Service Level Management are based on SAP Solution Manager 7.1Root Cause Analysis SAP Engagement and Service Delivery Technical Administration System Monitoring Technical Monitoring Data Volume Management SAP Solution Manager Administration SAP Solution Manager Configuration13

Available Work Centers (7.1)My Home Implementation and Upgrade Solution Documentation Assistant Change Management Test Management Incident Management Business Process Operations Job Management 2011 SAP AG. All rights reserved.

SAP Solution Manager 7.1 Work Center Architecture

SAP Solution Manager 7.1 Work CentersBased on the Essential Scenarios for Application ManagementUpgradeWork Center: Implementation and Upgrade

Solution DocumentationWork Center: Solution Documentation Assistant

Delivery of SAP ServicesWork Center: SAP Engagement and Service Delivery

Requirements Solution ImplementationWork Center: Technical Administration Implementation and Upgrade

AdministrationWork Center: Technical Administration Technical Monitoring Data Volume Management



Application Management

Root Cause AnalysisWork Center: Root Cause Analysis


Build & Test Test Management DeployWork Center: Implementation/Upgrade Test Management

Solution MonitoringWork Center: Business Process Operations Technical Monitoring System Monitoring Job Management

Service DeskWork Center: Incident Management

Change ManagementWork Center: Change Management

Other Work CentersWork Center: My Home SAP Solution Manager Configuration SAP Solution Manager Administration 2011 SAP AG. All rights reserved.


Work Centers Role-Based Concept

KEY MESSAGE:A user can have one or more roles A role can have one or more Work Centers

KEY FACTS:Work Centers ease navigation through centra