solman 7.1

SAP Solution Manager 7.1 Work Centers Strategy and Overview

ALM Product Management

SAP

© 2011 SAP AG. All rights reserved. 2

Agenda

Introduction to SAP Solution Manager 7.1 Work Centers

SAP’s Application Lifecycle Management Strategy

Work Center Architecture

Concept and Layout

Front-end Options

Browser, SAP GUI, and NetWeaver Business Client

Additional Information

Training and Links

SAP’s Application Lifecycle

Management Strategy


2000 2007 2010+

Every customer has mission-critical

applications along with

integration needs

SAP landscapes become

more sophisticated the

more comprehensive &

integrated they are

SAP provides advanced

support options to manage

innovation and integration,

risk and TCO

R/3R/3Legacy

System

Legacy

System

ManguisticsManguistics

» INCREASED SAP LANDSCAPE INTEGRATION

Business Networks

No. of users

Managing high speed of innovation and integration, risk and

total cost of operations is at the heart of SAP Enterprise Support

The Nature of Business Is Changing Business networks lead to increasing innovation and integration speed


Require- ments

Design

Deploy

Build & Test

Optimize

Operate

ALM

Application Lifecycle Management from SAP:

A Comprehensive and Integrated Solution

Provides processes, tools, services, and an organizational model to manage SAP and non-SAP solutions throughout the complete application Lifecycle

End-to-end Application Lifecycle

Management processes

Leverage best practice processes

SAP Solution Manager and integrated SAP

and 3rd-party management tools

Optimize your tool portfolio

Support & Consulting services

Gain access to expert knowledge

Educational services

Empower your workforce

Organizational Aspects

Utilize best-practice methodology,

organizational model, and standards

Require- ments

Design

Deploy

Operate

Optimize

Build and Test


Application Lifecycle Management An approach in six phases of ITIL application management

Solution Documentation Central documentation of processes, system landscape,

custom code, partner applications, …

Template Management Standardize configuration across

multiple projects

Test Management Change impact analysis

End-to-end test management

Technical Operations Central monitoring & alerting infrastructure

Unique End-User Experience monitoring

Central administration tools Change Control Management

Integrated quality management

Synchronized transports of various components

Controlled and documented adjustment of business

processes incl. approval process

Maintenance Management Management of corrective

software packages

Business Process Operations Ensure business continuity

Provide Business KPIs

Business process benchmarking

Application Incident Management Integrated service desk

Involvement of partners in problem resolution

Provide root-cause analysis for complex landscapes with

diverse technology stacks

Upgrade Management Comprehensive project support

for release transitions

Solution Implementation Discover and realize enhanced

business functionality

Avoid disruption of business

Require- ments

Design

Deploy

Operate

Optimize

Build and Test

Landscape Transformation Management of business and IT

driven changes in SAP landscapes


Application Life-Cycle Management Processes Across the

Life-Cycle: Phases

Solution Documentation

Solution Implementation

Template Management

Test

Management

Change Control Management

Application Incident Management

Technical Operations

Business Process Operations

Maintenance Management

Landscape Transformation

Upgrade Management

Requirements Design Build & Test Deploy Operate Optimize

Quality Manager

Business Process

Expert

System

Administrator Business System

Administrator

Business Process

Expert

Business Process

Expert Business

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or

implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

© 2011 SAP AG. All rights reserved. 8 © SAP 2008 /

SAP Solution Manager as platform for

SAP Application Management and Administration

SAP Solution Manager 7.1 Enterprise Edition

SAP Solution Manager: the central platform for the implementation of

E2E Solution Operations

SAP Solution Manager

• provides tools, content and best

practices for the complete life-cycle

• integrates central administration of

SAP NetWeaver to facilitate

administration tasks

• One single source of truth: contains

documentation about the system

landscape, all processes and

documentation


Run SAP facilitates the implementation of

E2E Solution Operations

Run SAP is “ASAP for Operations“

It provides Best Practices, Content, Services, Training and tools for

the setup of E2E Solution Operations

Run SAP Implementation methodology for E2E Solution Operations

SAP Standards for

Solution Operations

Define central E2E

operations tasks

Roadmap

Accelerate the

implementation of

E2E operations

Training &

Certification Provide up-to-date

skills for the ecosystem

Services Engage SAP experts to implement E2E solution operations

SAP Solution Manager

Provides the platform for E2E solution operations

Run SAP


The “Run SAP” Methodology

Tools Training &

Certification

Services

SAP Standards for

Solution Operations

End-to-End Root Cause Analysis

End-to-End Change Control

End-to-End Business Process Integration and Automation

End-to-End Enterprise SOA Readiness

How can we Implement End-to-End Mission-Critical IT

Operations?

SAP’s End-to-End Solution Operations addresses these challenges!

End-to-End SOLUTION OPERATIONS IS THE BASIS FOR

MISSION CRITICAL IT OPERATIONS!

SAP Standards for

Solution Operations

Work Centers (Tools)


Mission-Critical Operations Roles and Responsibilities; Collaboration and Core Team

BUSINESS

IT

Global Business Process Champion

Regional Business Process Champion

Program Management

Office (PMO) Change Request

Management

End User,

Key User Integrated Help

Desk

Application Management

Blueprinting, testing, e-learning management, maintenance management, issue management, document management, application diagnostics


Custom Development

SAP Technical Operations

Outsourcing

IT Infrastructure

Out tasking SAP Solution Manager SAP Standards available

Defined SAP interfaces

SAP Standards in Operations are a prerequisite for SAP mission-critical support and advanced

support for continuous improvement


SAP Standards for Solution Operations Cover all Support

Processes

Available Information

White Papers

Detailed technical description

Training Courses

Certifications

Example: Process Standards “Change Request Management” &

“Change Control Management”

Champs PMO Appl Mgmt Tech Op

Monitor

Change

Request

Business

Change *

Implement

Change

Test

Change

Deploy

Change

Sign-off

Change

*Business Changes = Request Adaptation or Request Project


Work Centers …

are role-based

enable easy navigation for end

users

use a common interface for

central administration of

solutions

support Service Level

Management

are based on SAP Solution

Manager 7.1

Work Centers Available for SAP Solution Manager 7.1

Available Work Centers (7.1)

My Home

Implementation and Upgrade

Solution Documentation Assistant

Change Management

Test Management

Incident Management


Job Management

Root Cause Analysis

SAP Engagement and Service Delivery

Technical Administration

System Monitoring

Technical Monitoring

Data Volume Management

SAP Solution Manager Administration

SAP Solution Manager Configuration

SAP Solution Manager 7.1 Work Center

Architecture


SAP Solution Manager 7.1 Work Centers Based on the Essential Scenarios for Application Management

Solution

Implementation

Work Center:

Technical

Administration

Implementation and

Upgrade

Test Management

Work Center:

Implementation/Upgrade

Test Management

Delivery of SAP Services

Work Center:

SAP Engagement and Service Delivery

Root Cause Analysis

Work Center:

Root Cause Analysis

Service Desk

Work Center:

Incident Management

Administration

Work Center:

Technical Administration


Data Volume Management

Change Management

Work Center:

Change Management

Upgrade

Work Center:

Implementation and Upgrade

Solution Documentation

Work Center:

Solution Documentation Assistant

Require- ments

Design

Deploy

Build & Test

Optimize

Operate

Application

Management

Other Work Centers

Work Center:

My Home

SAP Solution Manager Configuration

SAP Solution Manager Administration

Solution Monitoring

Work Center:



System Monitoring

Job Management


Work Centers – Role-Based Concept

KEY MESSAGE:

A user can have one or more roles

A role can have one or more Work Centers

KEY FACTS:

Work Centers ease navigation through central role-based points of access

They provide a tailored and role-based user environment to simplify your work

Work Centers are easy to learn by using common structure and content elements

They improve collaboration through common Inboxes, Work Lists and Status

Reporting


What is the Work Center Layout?

INTRODUCTION:

Work Centers are represented as tabs in the Navigation Bar.

The Navigation bar provides only one level of navigation.

Work Centers support task-specific activities (e.g., managing alerts, processing

Incidents, etc.).

The term Work Center will not be made visible to the user; instead the tabs will be

referred to by the tasks they support.

Through the Worklists, Work Centers shall provide the user one-click access to

frequent and important user actions.

In addition, the user should be able to complete all tasks relevant to one business

goal within one Work Center.


Architecture of a Work Center (SAP NetWeaver Business

Client)

Navigation Bar

Contextual

Navigation Panel

Work Area


Architecture - Details

•a role-specific navigation bar with access to a list of Work Centers

associated with the role and assigned to the end user

• top-level navigation which groups all functions and information so the users

of a role can focus on their relevant work

The Navigation Bar provides:

Navigation Bar



Contextual Navigation

Panel:

The Overview lists all

actions the user needs

to complete according

to priority and urgency

as well as any open

tasks

Common Tasks

section lists all tasks

that the members of

the role need to

perform

SAP Links section

takes the user to other

sites relevant to their

role

SAP Links

Work Centers

Overview

Common Tasks



Each Work Center specific Work Area provides all relevant functions and information to complete a

specific task

Work Area


Browser

SAP GUI

SAP NetWeaver

Business Client

Available Work Center User Interfaces

UI Technology Work Centers are WebDynpro

ABAP applications

They can be displayed in:

a Web Browser

SAP GUI

SAP NetWeaver

Business Client


Sample Work Center with Web Browser:

Service AGS_WORKCENTER


Sample Work Center with SAP GUI:

Transaction SOLMAN_WORKCENTER


SAPGUI Work Center Customization

You can access the User Settings of a Work Center by right-

clicking the tab.

Here you can hide the Work Center or change the order of the

displayed Work Center tabs.

Right Click


SAPGUI Work Center Customization

The User Settings for Tabstrip Control screen allows you to hide

or re-order the Work Center tabs.

Additional help information is also available from the User

Settings menu.


Personalization for Each Work Center

The Personalize link in

each Work Center

enables you to

customize what data

is displayed.


SAP NetWeaver Business Client Introduction

The SAP NetWeaver Business Client

(NWBC) is a rich UI client that offers a

single point of entry to SAP applications,

especially harmonizing access to

existing SAP GUI transactions and

newly developed applications based on

Web Dynpro. NWBC itself is a high

fidelity shell that aims at harmonizing the

user experience over different UI

technologies.


Sample Work Center with SAP NetWeaver Business Client


SAP NetWeaver Business Client - Navigation

Horizontal Navigation is controlled by the arrow buttons, and the list

provides the ability to jump to any other assigned Work Center.

Move forward or backwards

using the button arrow buttons.

Select this button to jump to a

Work Center.


SAP NetWeaver Business Client - Personalization

In the SAP NetWeaver Business Client, the Personalize menu

allows the maintenance of system information as well as menu

options.

Under Options, you maintain the system information for the client. The URL should be

in the format http:// <fully resolved hostname:port>/sap/bc/solman/nwbc .



In the SAP NetWeaver Business Client, the Personalize menu

leads to Customize Panels. This offers a display of the other

Work Centers in two formats.

Selecting Show Navigation Panels will display the other assigned Work Centers.



Unchecking Show Navigation Panels

allows for a low profile menu.

All Work Centers assigned to your user will now appear

in the drop-down.

The order of the Work Centers in the

list can be changed via drag and drop.


SAP NetWeaver Business Client – Quick Launch

Selecting Use Quick Launch instead

of Search Bar toggles between the

Quick Launch and the Search

options.

In this box you can directly enter a transaction code!


SAP NetWeaver Business Client – Help Center

Selecting Help from the link will launch the Help Center.

Here you can browse

links and add your own

content.



Create Note

Selecting Create from the link will start the Note Editor.

Here you can create your own system Notes

that will be visible to other users of SAP

Solution Manager. Note that additional help is

accessible from the button.



Frequently Asked Questions

Selecting Create from the link will start the Create Question Editor.

Here you can create your own

FAQ for SAP Solution Manager

users.



Links

You can create your

own relevant links by

selecting Create Link.


SAP NetWeaver Business Client

Prerequisites

.

Windows Platform

ABAP Application Server - SAP NetWeaver 7.0

SPS12 or higher

SAP GUI – SAP GUI 7.10 must be installed

(hardware prerequisites same as for SAP GUI)

See SAP Note 1029940 for more details on

prerequisites

Summary

Additional Information


Further Information Regarding SAP Solution Manager

Important Information About Work Center Roles:

There are many changes to the role concept for Work Centers in SAP Solution Manager 7.1 compared to the previous

version. For the SAP Solution Manager 7.1 Work Centers, SAP has delivered new scenario-based composite roles

for dedicated (defined) users. In effect, SAP has determined the user role and tasks based on the Application

Lifecycle Management scenarios, and developed the corresponding roles.

Composite roles which contain Work Center roles are delivered, and are based on the authorization roles approach

(transaction PFCG). The single roles for the Work Centers do not contain authorizations, therefore it is not necessary

to generate an authorization profile. The procedure is also described in the Description tab in each composite role.

For example, with the SAP Solution Manager Service Desk, you now have composite roles for key user, processor

and administrator. These roles contain all necessary single roles, such as the Work Center navigation role, a

dedicated SAP_SMWORK_BASIC_INC*_MAN role, CRM navigation roles, CRM authorization roles for the CRM

WebUI, etc.

In addition, separate composite roles are also delivered for the Service Provider scenario for the SAP Solution

Manager Service Desk. Additional information on composite roles for scenarios is located in the SAP Solution

Manager Implementation Guide (IMG) through transaction code SPRO.

Note that each end user who works with Work Centers needs to be assigned role SAP_SMWORK_BASIC_* (where *

is the Work Center name) for each individual scenario.

Full role and authorization details are available in the SAP Solution Manager 7.1 Security Guide, available at the link:

http://service.sap.com/instguides -> SAP Components -> SAP Solution Manager <7.1>.

http://service.sap.com/instguides


Further Information Regarding SAP Solution Manager

SAP Service Marketplace www.service.sap.com/alm www.service.sap.com/solmanvc www.service.sap.com/runsap

Training

Various offerings from Concept & Strategy up to details on different scenarios www.service.sap.com/solutionmanager -> Services -> Training

SAP Solution Manager E-Learning-Maps

Role-specific collection of learning materials, available free of charge for SAP customers www.service.sap.com/rkt-solman

Books and Reading

SAP Solution Manager by SAP Press

SAP Solution Manager Forum in SAP Developer Network www.sdn.sap.com -> Forums -> SAP Solutions -> Solution Manager

http://www.service.sap.com/alm

http://www.service.sap.com/solmanvc

http://www.service.sap.com/runsap

http://www.service.sap.com/solutionmanager

http://www.service.sap.com/rkt-solman



http://www.sdn.sap.com/

Thank You!

Contact information:

Evan Stoddard

Senior Product Manager

SAP Americas Inc.

610-661-9391

[email protected]

solman 7.1

Documents

sample work center

sap solution manager

e2e solution operations

work center roles

work center

build

composite roles

work centers