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  • ALM Solution Management

    May 2012

    Change Request Management News With SAP Solution Manager 7.1 SP5

  • 2012 SAP AG. All rights reserved. 2 RKT

    Disclaimer

    This presentation outlines our general product direction and should not be relied on in making a

    purchase decision. This presentation is not subject to your license agreement or any other agreement

    with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to

    develop or release any functionality mentioned in this presentation. This presentation and SAP's

    strategy and possible future developments are subject to change and may be changed by SAP at any

    time for any reason without notice. This document is provided without a warranty of any kind, either

    express or implied, including but not limited to, the implied warranties of merchantability, fitness for a

    particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this

    document, except if such damages were caused by SAP intentionally or grossly negligent.

  • Introduction & Overview

  • 2012 SAP AG. All rights reserved. 4 RKT

    Change

    Request

    Management

    Change Control Management The Whole is More Than the sum of its Parts

    Quality Gate

    Management

    Change and Transport

    system (SAP / Non SAP)

    Transport

    Analytics /

    Configuration

    Validation

    Transport

    Management

    Retrofit

    Change

    Control

    Management

  • 2012 SAP AG. All rights reserved. 5 RKT

    Change

    Request

    Management

    Change Request Management How you can Evolve Change Management in Your Organization

    Medium

    Additional ALM Integration with

    Projects / Solutions / Test Mngmt.

    Full

    Introduce

    Request for

    Change Process

    Basic

    Change Documents with workflow

    and transport management

    Change

    Request

    Management

    Change Request Management: Basic

    Establish basic build management processes

    with tool support

    Control your Transports with Change Request

    Management

    Control development activities of each change

    via workflow

    Change Request Management: Medium

    Benefit from additional integration functionalities of

    Change Request Management

    Enrich your change management processes with

    other ALM functionalities like test management or

    solution documentation

    Use Change Request Management to control the

    check-out/check-in process of your solution

    Change Request Management: Full

    Establish a full and ITIL compliant change & build

    management process

    Introduce Request for Change process to control

    your change activities

    Manage changes with additional approvals before

    change execution

  • 2012 SAP AG. All rights reserved. 6 RKT

    Introducing Change Request Management

    Change Request Management strengthens the strategy of SAP Solution

    Manager as SAPs application management platform which

    Ensures reliability

    Reduces Total Cost of Ownership and increases Total Solution Value

    Bridges the gap between business requirements and IT

    administration

    Some Highlights

    Provides full control & transparency over change execution

    Delivers predefined change management processes & workflows

    Incorporates SAPs best practices regarding transport management

    Fully integrated transport mechanism and change control system to

    manage changes across technology stacks and application

    components

  • 2012 SAP AG. All rights reserved. 7 RKT

    Integrated IT Service Management and Application Lifecycle Management

    Processes With SAP Solution Manager 7.1

    IT Service Management

    Event

    Management

    (Alerts)

    Incident

    Management

    Impact &

    Root Cause

    Analysis

    Problem

    Management

    Maintenance

    Management

    Change

    Management

    Test

    Management Deployment

    Management

    Knowledge

    Management

    Application Lifecycle Management

  • 2012 SAP AG. All rights reserved. 8 RKT

    Change Request Management Embedded in Application Lifecycle Management

    ALM Capabilities

    Technical Infrastructure

    Transport Management System Enhanced Change & Transport System

    IT Service Management Quality Gate Management Test Management Project & Solution

    Directories

    Job Scheduling

    Management

    Change Request

    Management

    SAP Solution Manager

    Request for

    Change

    Service Desk

    Message

    DEV

    QAS

    PRD

    Controlled transports

    Controlled transports

    Serv

    ice D

    esk

    Ch

    an

    ge R

    eq

    uest

    Man

    ag

    em

    en

    t

    Change

    Transaction

    Feedback

    Requester

    Service

    Desk

    Employee

    Change

    Manager

    Developer

    Tester

    IT Operator

    System

    Recommendations

    This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document

    is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-

    infringement

  • 2012 SAP AG. All rights reserved. 9 RKT

    Change Transaction

    Create

    Incident

    message

    Approve /

    Reject

    Request

    Process

    Request

    Execute & document

    Change

    Test

    Change

    Request for Change

    Handover

    to Execution

    Create

    Change

    Trans-

    action

    Confirm

    Change

    One Central Process to Control Change Execution

    Requester Change

    Manager

    Approver Change

    Manager Developer & IT Staff Tester Requester

    Notification

    via

    Workflow SAP and non-SAP

    Changes

    Technical & non Technical

    Changes

    IT Assets Admin Tasks

    Change Request

    Management supports

    all types of changes

    System

    Landscapes

  • 2012 SAP AG. All rights reserved. 10 RKT

    Change Request Management Features

    Search & Monitoring Change Documentation Manage Project Phases

    Huge set of search criteria to

    create personalized queries

    Export and graphical display of

    search results

    Common search infrastructure

    for all transaction types

    Separate change request and

    change execution process

    Delivered with predefined

    workflows and processes for

    easy adaption

    Integrated in technical

    infrastructure

    Central management of project

    phases via SAP Solution

    Manager

    Control transport activities via

    change request management

  • 2012 SAP AG. All rights reserved. 11 RKT

    Change Request Management Functionalities

    Request for Change Scope

    Free scope definition of requests for

    change: multiple change transactions

    Enhanced Approval Process

    Support of multiple approval procedures

    Easy customizable and adaptable

    Transport Management

    Access to all relevant transport

    management activities

    Fully integrated in change transaction

    process

    Test Management

    Assign Testplan and Testpackages

  • 2012 SAP AG. All rights reserved. 12 RKT

    Normal Change Urgent Change Admin Change General Change Defect Correction

    Supporting all Types of Changes

    Regular

    maintenance

    Implementation

    Projects

    Depending on

    project release-

    cycle

    Integrated with SAP

    Transport

    Management

    Emergency

    Changes

    Optimized for fast

    processing

    Independent from

    project release

    cycle

    Integrated with SAP

    Transport

    Management

    Documentation of

    only Administrative

    activities only

    Related to system

    landscape of

    change project

    Not integrated in

    SAP Transport

    Management

    Changes on IT

    Assets

    Mobile Devices

    Printer

    Not mandatory

    related to any

    change project

    Used during test-

    phase of

    implementation or

    maintenance

    projects

    Document test

    defects and their

    correction

    Integrated in SAP

    Transport

    Management

  • 2012 SAP AG. All rights reserved. 13 RKT

    Transport Functionalities in Change Request Management

    PRE PRD DEV QAS

    Normal Change

    Test Transports

    (Transport of Copies)

    Cyclic Testing Repository objects are locked as long as

    possible in DEV

    Number of transports in production is reduced

    Transports of copies are periodically imported

    into QAS but do not follow the transport routes

    into following systems

    Only the original transports can reach

    production

    Dev System 1

    Client1

    Production

    System Dev System 2

    Client1

    Test System

    Cross-System Object Lock (CSOL)

    Workben