solman setup charm overview

ALM Solution Management

May 2012

Change Request Management News With SAP Solution Manager 7.1 SP5

© 2012 SAP AG. All rights reserved. 2 RKT

Disclaimer

This presentation outlines our general product direction and should not be relied on in making a

purchase decision. This presentation is not subject to your license agreement or any other agreement

with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to

develop or release any functionality mentioned in this presentation. This presentation and SAP's

strategy and possible future developments are subject to change and may be changed by SAP at any

time for any reason without notice. This document is provided without a warranty of any kind, either

express or implied, including but not limited to, the implied warranties of merchantability, fitness for a

particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this

document, except if such damages were caused by SAP intentionally or grossly negligent.

Introduction & Overview


Change

Request

Management

Change Control Management The Whole is More Than the sum of its Parts

Quality Gate

Management

Change and Transport

system (SAP / Non SAP)

Transport

Analytics /

Configuration

Validation

Transport

Management

Retrofit

Change

Control

Management


Change

Request

Management

Change Request Management How you can Evolve Change Management in Your Organization

Medium

Additional ALM Integration with

Projects / Solutions / Test Mngmt.

Full

Introduce

„Request for

Change“ Process

Basic

Change Documents with workflow

and transport management

Change

Request

Management

Change Request Management: Basic

Establish basic build management processes

with tool support

Control your Transports with Change Request

Management

Control development activities of each change

via workflow

Change Request Management: Medium

Benefit from additional integration functionalities of

Change Request Management

Enrich your change management processes with

other ALM functionalities like test management or

solution documentation

Use Change Request Management to control the

check-out/check-in process of your solution

Change Request Management: Full

Establish a full and ITIL compliant change & build

management process

Introduce “Request for Change” process to control

your change activities

Manage changes with additional approvals before

change execution


Introducing Change Request Management

Change Request Management strengthens the strategy of SAP Solution

Manager as SAP„s application management platform which

Ensures reliability

Reduces Total Cost of Ownership and increases Total Solution Value

Bridges the gap between business requirements and IT

administration

Some Highlights

Provides full control & transparency over change execution

Delivers predefined change management processes & workflows

Incorporates SAP‟s best practices regarding transport management

Fully integrated transport mechanism and change control system to

manage changes across technology stacks and application

components


Integrated IT Service Management and Application Lifecycle Management

Processes With SAP Solution Manager 7.1

IT Service Management

Event

Management

(Alerts)

Incident

Management

Impact &

Root Cause

Analysis

Problem

Management

Maintenance

Management

Change

Management

Test

Management Deployment

Management

Knowledge

Management

Application Lifecycle Management


Change Request Management Embedded in Application Lifecycle Management

ALM Capabilities

Technical Infrastructure

Transport Management System Enhanced Change & Transport System

IT Service Management Quality Gate Management Test Management Project & Solution

Directories

Job Scheduling

Management

Change Request

Management

SAP Solution Manager

Request for

Change

Service Desk

Message

DEV

QAS

PRD

Controlled transports

Controlled transports

Serv

ice D

esk

Ch

an

ge R

eq

uest

Man

ag

em

en

t

Change

Transaction

Feedback

Requester

Service

Desk

Employee

Change

Manager

Developer

Tester

IT Operator

System

Recommendations

This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document

is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-

infringement


Change Transaction

Create

Incident

message

Approve /

Reject

Request

Process

Request

Execute & document

Change

Test

Change

Request for Change

Handover

to Execution

Create

Change

Trans-

action

Confirm

Change

One Central Process to Control Change Execution

Requester Change

Manager

Approver Change

Manager Developer & IT Staff Tester Requester

Notification

via

Workflow SAP and non-SAP

Changes

Technical & non Technical

Changes

IT Assets Admin Tasks

Change Request

Management supports

all types of changes

System

Landscapes


Change Request Management Features

Search & Monitoring Change Documentation Manage Project Phases

Huge set of search criteria to

create personalized queries

Export and graphical display of

search results

Common search infrastructure

for all transaction types

Separate change request and

change execution process

Delivered with predefined

workflows and processes for

easy adaption

Integrated in technical

infrastructure

Central management of project

phases via SAP Solution

Manager

Control transport activities via

change request management


Change Request Management Functionalities

Request for Change Scope

Free scope definition of requests for

change: multiple change transactions

Enhanced Approval Process

Support of multiple approval procedures

Easy customizable and adaptable

Transport Management

Access to all relevant transport

management activities

Fully integrated in change transaction

process

Test Management

Assign Testplan and Testpackages


Normal Change Urgent Change Admin Change General Change Defect Correction

Supporting all Types of Changes

Regular

maintenance

Implementation

Projects

Depending on

project release-

cycle

Integrated with SAP

Transport

Management

Emergency

Changes

Optimized for fast

processing

Independent from

project release

cycle

Integrated with SAP

Transport

Management

Documentation of

only Administrative

activities only

Related to system

landscape of

change project

Not integrated in

SAP Transport

Management

Changes on IT

Assets

Mobile Devices

Printer

…

Not mandatory

related to any

change project

Used during test-

phase of

implementation or

maintenance

projects

Document test

defects and their

correction

Integrated in SAP

Transport

Management


Transport Functionalities in Change Request Management

PRE PRD DEV QAS

Normal Change

Test Transports

(Transport of Copies)

Cyclic Testing Repository objects are locked as long as

possible in DEV

Number of transports in production is reduced

Transports of copies are periodically imported

into QAS but do not follow the transport routes

into following systems

Only the original transports can reach

production

Dev System 1

Client1

… Production

System Dev System 2

Client1

…

Test System

Cross-System Object Lock (CSOL)

Workbench and Customizing Objects are locked

Identify changes on the same objects in different

projects

Minimize risk of downgrades through different

go-live dates of changes from different projects


Change Request Management Reporting

Which change requests are in process/completed...?

How long do change requests take to be completed?

Which transports belong to which change request and vice versa?

What is the current transport status (in which system)?

How many incidents triggered a change request?

How many change requests were declined?

Typical Questions to be answered by Change

Request Management Reporting

New Features as of Service Pack 5


News in Change Request Management With SP5

The following functional enhancements are planned to be shipped with 7.1 SP05:

Improved Flexibility for Change Request Management

BI-based Reporting and dashboards for Change Request Management

Extended Downgrade Protection and Risk Mitigation


Improved Flexibility for Change Request Management

Reassign Changes to other Projects

Project A Project B

Decouple / Assign Transports Change Document

Transport A

Transport B

Transport C

Add existing transports to change documents

Decouple transports from change documents

• Changes can be easily reassigned

to another Change Request

Management project!


Preliminary Import of Normal Changes

Solution Manager

Project 1

Normal Chan. 2

Status:

In Development

Normal Chan. 3

Status:

Successfully

Tested

Tasklist/

Maintenance Cylcle 1

Transport Request

Production System

Buffer of Production

System

Normal Chan. 1

Status:

Authorized for

Import

Import in PRD

Trigger “Preliminary Import”


Flexible Import Options: Status Driven Import

The Import-Job from Tasklist only

imports transports of Normal Changes

(and Urgent Changes) which are in a

certain state (not all TRs)

e.g. all transports are imported to

production which belong to Normal

Changes in status “Successfully Tested”

Note:

– Standard behavior is still

“IMPORT_PROJECT” – you need to

activate this function via Customizing

– Use only in combination with Downgrade

Protection, to avoid inconsistencies

Solution Manager

Project 1

Normal Chan. 2

Status:

In Repair

Normal Chan. 3

Status:

Successfully

Tested

Maintenance Cycle 1

Transport Request

Production System

Buffer of Production

System

Normal Chan. 1

Status:

Successfully

Tested

Import in PRD


Downgrade Checks

Multiple Downgrade Checks:

At Change Recording

Before Export

When Reassigning Change

Before Import

Receive warnings before creating potential downgrade situations

or creating a real downgrade!


Roles in ITSM Analytics

ITSM Processor

Team Manager

Service Manager

IT Manager (CIO)

“Where should I start to

work next?”

“How does my service team

perform?”

“How efficient are my IT Services

and how can I improve them?”

“Are there any major issues

in the IT department?”


Reporting Capabilities

New Reporting functionalities:

Predefined KPIs based on SAP NetWeaver BI

technology

Dashboard Apps for Change Request Management


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