solman overview tk

8/8/2019 SolMan Overview TK

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Vertbois - 22nd December 2006

SAP Solution Manager

Overview

Thierry Kemp


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From ASAP to SAP Solution Manager

Pre-2000: ASAP

2000: Kick-off SAP Solution Manager

2002: Releases 2.1 & 2.2

2003: Release 3.1

2004: Release 3.2


ASAP

Focus on

implementation

components, e.g. R/3

Lack of

information and tool integration

consistent process-orientation


Focus on life-cycle

complete solution

Information and tool integration

Process-orientation


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SAP Solution Manager Approach

The SAP Solution Manager is a newtype of application, which

Takes a consistent business-process andphase-oriented approach

End-to-end functionality for applicationmanagement and continuousimprovement

Provides full life-cycle supportand collaboration with SAP

Contains best practices forimplementation, operation and

optimization of SAP solutions

Is delivered as part of your annualmaintenance fee

Knowledge

Management

Test

Management

Service

Desk

Change

Management

Service

Delivery

OPERATE

IMPLEMENT

OPTIMIZE

Business

Process

Project

Management

Solution

Monitoring

Knowledge

Transfer


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SAP Solution Manager - evolution

Optimize Collaborationwith

SAP Active Global Support

MitigateRisk

Front-end to

SAP Service

Infrastructure

Solution

Monitoring

Implementa

tion &

Distribution

Service

Desk,

Upgrade

Change

Request

Mgmt.

Collaboration

+ Continuous

Improvements

3.2

3.1

2.2

2.1

4.0

Pro-active

Monitoring

Accelerate

Implementations

Manage

technical change

Optimize

IT support

+

+

+

+

+


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SAP Solution Manager definition

What is SAP Solution Manager ?

A Lifecycle Product developed by SAP tobe integrated into complex andheterogeneous IT system landscapes, tosupport users during implementation

phase and continuous businessimprovement phase.


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SAP Netweaver Components

SAP

Solution

Manager


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SAP Solution Manager LifeCycle


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Solution Manager Life-Cycle Approach

Functional Implementation

Technical Implementation

Implementation ofOperations

Support Desk

Services for Operations

Solution Monitoring

Implementation

of SAP Solutions

Operation

of SAP Solutions

ProjectPreparation

BusinessBlueprint

RealizationGo Live

& SupportFinal

preparation

SAPSolutionManager


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SAP Solution Manager Central Platform

Solution Manager is running on thelatest SAP Basis Technology

All SAP products can be connected

Also Non-SAP products can beconnected

SolMan for centralized services:

Solution Landscapes

Implementation and ProjectManagement

Solution Monitoring

Business Process Monitoring

Support Desk

SAP Services

Service Level Reporting

Test Management

Solution Database


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SAP Solution Manager functional areas

Service Delivery Platform SAP Active Global Support

Services

Best Practice Documents

Configuration Content

Roadmaps

Testing Service Desk

Solution Monitoring


Customizing

Synchronization

Implementation and Roll-

out Platform

Gateway to SAP

Landscape Reporting

Tool

Content

e-Learning

UpgradeChange Request

Management


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Content : Overview



Implementation Area

SAP Solution Manager Operations

Area

SAP Solution Manager Support Desk


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Solution Manager Use in Implementation

SAP Solution Manager in Implementation

Configuration

Project

definition

Define Business

Blueprint

Customizing

synchronization

Authorization

Data

transfer

End user

Training and

documentation

Testing

Project

phase

Roadmaps

Project Administration

Cross

functions

Projectactivities

Issue Tracking / Status Monitoring / Reporting

Developments

Define

system landscape

Focus of tool support

ProjectPreparation

BusinessBlueprint

RealizationGo Live

& SupportFinal

preparation


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Upgrading with SAP Solution Manager


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Implementation Area

SAP Solution Manager Operations Area



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Solution Manager Use in Operations

SAP Solution Manager in Operations

System

Monitoring

Define/Import

System

Landscape

SAP

EarlyWatch

Alert

Service Level

Reporting

Service

Delivery

Enabling

Business

Process

Monitoring

SAP Service Marketplace

Issue Tracking

Microsoft NetMeeting

Central SystemAdministration

Best Practices

Documents

Upgrade

Support desk/ SAP Note Assistant

Define/Import

Business

Processes

Recom-

mended

functions

sequence

Crossfunctions


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Service Delivery Platform

Order services

through direct linksto SAP ServiceMarketplace

Maintain your solution

landscape in the


Get proposals for

services and BestPractice documents

Service Proposals and Ordering Process

Service Delivery through


SAP SolutionManager

SAP SolutionManager

SAP Service

Marketplace


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Solution Monitoring Long-term and Real-time

Service Level Management

Periodic, long-term and cross-system reportingincluding business processes based on SAPEarlyWatch Alert

System Monitoring Real-time monitoring of business processes

and system components based on the CCMSinfrastructure

Business Process and Interface

Monitoring Monitoring for core business processes

Covers all technical and business application-specific functions required for a smooth andreliable flow of business processes


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Solution Monitoring Data Collection

SatelliteSystems

System

Monitoring

Service

Level

Reporting

Continuous

Monitoring ServiceData Download

(SDCC)

Real-time Monitoring

CCMS Monitoring

Infrastructure (RZ20)

SAP

EarlyWatch

Alerts

Business Processes

Detailed

Reporting:

Critical Alert

Situations:

Business

Process

Monitoring


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Monitoring

Service Level

Agreements

Automatic

creation ofreports

Analysis of

Key

Performance

Indicators


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Imple

mentation Area

SAP Solution Manager Operations Area



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Working with Support Desk - Support Process

SAP

Support

SAP

System

Customer

SAP ServiceMarketplace

SAP

SAP

Solution Manager

1

Creates Message

Provides Solution Find

Solution

or

3

Forward

Message

Provides Solution4

Provides Solution

2

Search for Solution

Customer'sSolutionDatabase

SAP Notes DatabaseService ProductsBest Practices DB

End UserSolutionSupport