Resume 2016 - Current

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Michael John FrazierCell: 702-683-4474 mjfrazier@cox.netLinkedIn Profile

Professional Summary

Senior Software Quality Assurance Engineer with 14 years of full system development lifecycle experience with expertise in providing technical support as a subject matter expert, provide support for applications, installed hardware and software relating to product, designing, developing and implementing test plans, including cases and test processes fueling swift corrective actions, significant cost savings and fault-free audits. Qualifications include QA software testing experience in business analysis, desktop applications, web applications, mobile, regulatory and product compliance testing. In addition to testing, proficiency in automation execution, capable of managing teams and implementing project management disciplines.Backed by strong credentials, including a Certified Tester certification, with an advanced knowledge of testing techniques, advanced command of various testing suites, agile methodologies, SQL database experience and cross platform skills in Windows and Linux.

Technical Skills SQA Testing and Methodologies Regression, UAT & Negative Testing

Test Plans, Test Planning, Test Cases and Processes UI, Manual and Compatibility Testing

Defect and Bug Tracking, Implementation Functional Requirements Testing

Data Interface & Migration Testing Quality Engineer, Test Engineering

Project/Program Management, Process Improvement Agile and Scrum Methods

Quality Assurance Management, Staff Supervision Regulatory, Compliance and Regulations Scripting and Documentation Technical Support, Application Support

Professional Experience

IT Quality Analyst / Business AnalystHoliday Systems InternationalApril 2016 to present | Las Vegas, NevadaThe IT Quality Assurance Analyst is responsible for software and web site testing efforts by analyzing business requirements, preparing and writing test cases, and executing tests. A key responsibility will be working with programmers, business users, and graphics department to validate web site design, functionality, and user interface. Depending on the nature of the project the QA Analyst may also undertake a combination of project management, technical writing, note taking, and testing tasks as well as other duties assigned by the Director of Information Technology. Created Requirements and Business Line Rules for two internal applications. Establishing automation framework using SilkTest for websites . Established policies and procedures for quality activities. Established Continuous Integration via Team Foundation Server Completed End to End testing on Several Revenue Generating Websites browser and mobile test. Documenting software defects and reported defects involving program functionality, output, online screen and content development teamsTools: JIRA, SQL, HTML 5, .Net, Team Foundation Server (TFS), Visual Studio, Virtual Environments, Silk Test, Silk Performer, Silk Mobile.Please see next page.

Quality Assurance EngineerEveri Holdings Inc. (Formally Global Cash Access)November 2014 to February 2016 | Las Vegas, NevadaServed as a key member of the project management team as a QA engineer on development projects for credit card processing industry. Managed test cycles, created and executed test cases, answering technical support questions, performed regression, worked with vendors to support business activities and analyzed data that was inserted into a SQL patron management database to ensure compliance with QA standards and customer specifications. Created companys first comprehensive database of documented test cases to enable accurate replication and ensure compliance with standards. Acted as a Technical Subject Matter Expert on all products, answered and resolved technical issues, installed software and trouble shoot errors as they occurred. Documented software defects and reported defects involving program functionality, output, online screen and content to off-shore development teams. Obtained SQL and Certified Tester Foundation Level certificates.Tools: JIRA, SQL, Team Foundation Server (TFS), Visual Studio, Virtual Environments, IIS, Visa, MasterCard, EMV, XML, C#, Java. Soap, Python.Quality Assurance EngineerWalker Digital Table SystemsNovember 2013 to September 2014 | Las Vegas, NevadaPrimary RFID Quality Engineer for the Perfect Pay Baccarat Table which includes automating the UIs using SikuliX, Jenkins to maintain build servers, implement network infrastructure to support Perfect Pay System, evaluate user facing controls via online browsers and Linux backend UI, ensure Puppet and Active MQ services function as desired, performed targeted load tests over multiple tables over wide locations and maintain Quality Controls for the User Acceptance Program while providing technical support. Installed new servers, answered customer queries, installed tables at customer sites and provided basic support as needed. Contributed to the design of new hardware to eliminate RD noise inside baccarat tables and other equipment. Created the test case repository in JIRA/Confluence and executed automated test cases in SiluliX.Tools: Jira, Confluence, BitBucket, SikuliX, TestNG, Visual Studio, Eclipse, Jenkins, Puppet, Tealeaf, Active MQ, Postgress, Cobbler, VMWare, Qnap, Linux , Ubuntu, server, Parallels, Virtualbox.Senior Software Product AssuranceBeyondSoft Consulting IncFebruary 2013 to October 2013 | Las Vegas, NevadaContracted to International Game Technology to evaluate the CasinoLink CMS system, SBX Multiuser Marketing / game delivery system and the hardware that brings the suite together. Using VMware, performed load and performance testing using multiple versions of Casinolink over wide variety of online clients, ran automation for mundane tasks using Borland tools (Silk, QTP and Quality Center) and validate that all communication protocols were implemented as designed. Associated testing included SQL integration with website, preliminary mobile app and other reporting engines. Produced documentation that highlighted the functionality under different configurations and loads. Validated SQL database in a distributed server environmentTools: Quality Center, Quick Test Professional, Silk Central, Team Foundation Server, VMWare, Tortoise SVN, SQL, Easypay.

Quality Assurance Manager, CVL Compliance, AmericasAristocrat TechnologiesOctober 2009 to September 2012 | Las Vegas, NevadaAs part of a dynamic team, role was to manage the offshore test teams located in Film City, Noida (Delhi, India), control and provide metrics on delivery and quality, regulatory liaison for all government / test laboratories, maintain and control source code / bug repositories, run agile scrum meetings and integrate testing of the Oasis CMS into the testing game process while assisting testing and providing mentorship to my peers and or employees. Reduced test time to approval from 4 months to 45 days increasing output by 50%. Reduced QA test time to 4 weeks from 10 weeks. Successfully trained and established procedures for Aristocrats offshore QA and development teams. Assisted evaluation and released the highly successful Verve Platform. (Tarzan, Goddard)Senior Software Quality EngineerAristocrat TechnologiesMarch 2008 to October 2009| Las Vegas, NevadaEvaluated games/operating system/hardware for the regulatory bodies, creating and executing automated scripts, emulation of game outcomes, defect reporting, player tracking systems, and ran Scrums. Primary test lead for the RFX 3 and 5 reel hybrid slot system which was widely successful for Aristocrat. Created the test effort in establishing the new stepper project with expected revenues in excess of 3 million. Enhanced test scripts and established testing timeframes. Evaluated and released 10 full blown titles w/ associated hardware within 10 months.Tools: Jira, Testplant, Clearquest, SAS emulation tools, GDB, Firmware loaders, Progressive systems.Senior Software Quality EngineerBally TechnologiesApril 2002 to March 2008| Las Vegas, NevadaEvaluated games/operating system/hardware for the regulatory bodies, liaison for the regulatory bodies, creating and executing tests via Testlog, emulation and automation(in-house) of game outcomes, defect reporting, metrics, reporting and general management tasks. Produced documentation that highlighted the functionality of the games evaluated. Created and executed test scripts and ran scrums. Hold the record for the most amount of games in a calendar year (210).Tools: Test Track Pro, TestLog, Clearquest, SAS emulation tools, GDB, Firmware loaders, Progressive systems.

Education Associate of Applied Sciences - Engineering Electronics Technology,Community College of Southern NevadaJanuary 2005 August 2007 | GPA 3.8 | Las Vegas, NVThis degree is a general electronics with emphasis in slot repair and design. The education allows me to troubleshoot the hardware and do high / low level designs of the machine.

CertificationsCertificate - Certified Fiber Optic RepairCommunity College of Southern Nevada August 2006 | Las Vegas, NVIn conjunction with AAS degree, earned a certification relating to fiber optic design and installation.Certificate - Certified Tester Foundation LevelInternational Software Qualification Board November 2015 | Las Vegas, NevadaThis certification is for professionals who need to demonstrate practical knowledge of the fundamental concepts of software testing. This includes people in roles such as test designers, test analysts, test engineers, test consultants, test managers, user acceptance testers and IT Professionals.Certificate - SQL CertificationER