brenda barragan resume 2016 resume

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  • B R E N D A B A R R A G A N19029 Weathervane Pl, Riverside, CA 92508

    barraganbb@gmail.com HM(951) 789-1868Cell(909)709-5392

    EDUCATION

    Phoenix University

    Educational Options Center School, Riverside, CA 2004 Certificate of Completion in Microsoft XP, Word,

    Excel, Access, PowerPoint and Outlook

    Medical Assistant Certificate 1994

    Rosemead High School, Rosemead, CA Diploma received 1992

    SPECIAL SKILLS Order Entry General Office Skills Excellent Phone/Customer Service Skills Windows MS Office Fluent in English and Spanish

    EMPLOYMENT

    Handles order entry functions, order acknowledgments, shipping documents andcoordinatesfollow-up communications to the International Distributor network regardingstatus of said documentation.

    Completes and/or reviews specialized export documentation, such as proforma invoices(quotes), sight drafts, shippers, and letter of instructions.

    Processing packing list for International orders and provides said information to the shippingdepartment for packing/boxing/palletizing. Works closely with PPD and Shipping to ensureon time delivery.

    Maintains departmental files and all other written documentation, interfacing withinternational sales staff to facilitate field tests, stock exchanges, return goods tags (warranties),N/C shipments (short shipments), goodwill, etc.

    Interface with foreign freight to organize pick-up & scheduling of air and ocean shipments andprepares said documentation.

    Responsible for on time and correct international order entry processing, utilizing all computerand manual through-put documents to accomplish said task, while communicating, verballyand in writing, to distributors and end-users, required shipping data, credit status updates, andrelated customer service requests.

    Jan 2015 October 2015 PSG Grand Terrace Grand Terrace, CA

    Quality Assistant Document Scanner Document Control Quality Assurance Duties

    June 2011 July 2013 Wilden Pump & Engineering Co. PSG Grand Terrace, CA

    Quality Assurance Analyst Issued and tracked all internal & external Corrective Action Requests (CARs) relating to system

    discrepancies. Performed hands on 60-day follow up on all internal and external issued CARs to verify the

    October 2015- to November 2016 PSG Grand Terrace Grand Terrace, CA

  • CA BRENDA BARRAGAN P2

    implementation and effectiveness of stipulated actions. Performed hands on 60-day follow up on all Continuous Improvement and Preventive Action

    measures taken throughout the facility. Participated in internal audits for both ISO 9001 and 14001 in addition to auditing to OHSAS 18001 of

    the Integrated Management System.

    Current internal audit participation:ISO 9001:2008 - QMS 34 July 2011, QMS 35 Nov 2011, QMS July 2012ISO 14001: 2004 - EMS 16 July 2011, EMS 17 Nov 2011, ES1 July 2012OHSAS 18001:2007 - SMS 1 Dec 2011, ES1 July 2012

    July 2007 June 2011

    Customer Service National Representative Performed contract review; order entry; maintained active orders and record activity such as scheduling

    changes, shipments and deliveries. Documented maintenance invoicing, Audited contract packets, and processed customer complaints

    through warranty procedures.

    Type of Business: Manufacture of Pumps, Pump Parts and peripheral accessoriesISO 9001:2008, ISO 14001:2004, OHSAS 18001:2007

    February 2007 July 2007 Pacific Consolidated Industries Riverside, CA

    Product Support Provided customer with pricing, contract review order entry for Government Contract and Commercial

    Customers. Maintained delivery status on sales orders. Responded to customer request for quotes, sales order acknowledgements and deliveries. Audited contract packets.

    Type of Business: Manufacturing for Defense, Medical and Commercial IndustriesISO 9001, ISO 13485

    June 2004 January 2007 Tamshell Manufacturing Corp. Corona, CA

    Customer Service Rep Contract review; order entry; followed up with tracking orders when shipped; worked closely with Sales

    Team and Production to address customers with status on orders and delivery. Maintained document control of manufacturing prints. Responded to customer requests on quotes, status on purchase orders and deliveries. Audited contract packets and performed pre-audit inspection of records and systems within the

    Company ISO 9001 QMS.

  • CA BRENDA BARRAGAN P2

    Type of Business: Precision Plastic Machining for Aerospace, Defense, Medical andCommercial IndustriesISO 9001, AS9100

    REFERENCES Furnished upon request.

  • PSG Grand Terrace - Wilden Pump & Engineering Co. PSGGrand Terrace, CA

    Position Title: International Customer Service Reported To: Customer Service Manager

    Position Summary:Responsible for on time and correct international order entry processing, utilizing all computer andmanual through-put documents to accomplish said task, while communicating, verbally and in writing,to distributors and end-users, required shipping data, credit status updates, and related customer servicerequests.

    Essential Duties and Responsibilities: Handling order entry functions, order acknowledgments; shipping documents and coordinates

    follow-up communications to the International Distributor network regarding status of saiddocumentation.

    Completing and reviewing specialized export documentation, such as proforma invoices (quotes),sight drafts, letters of credit, shippers, and letter of instructions.

    Processing packing list for International orders and provides said information to the shippingdepartment for packing/boxing/palletizing. Works closely with PPD and Shipping to ensure ontime delivery.

    Maintains departmental files and all other written documentation, interfacing with internationalsales staff to facilitate field tests, stock exchanges, return goods tags (warranties), N/C shipments(short shipments), goodwill, scanning , etc.

    Interface with foreign freight to organize pick-up & scheduling of air and ocean shipments andprepares said documentation.

    Knowledgeable of, and comply with the Company's policies and procedures. Performing all other duties as assigned by Customer Service Manager.

    Contacts and Relationships:Daily interface with International regional managers and inside personnel. Daily written andverbal communication with International distributors and end users. Frequent contact withaccounting, production planning, and shipping departments internally

  • PSG Grand Terrace - Wilden Pump & Engineering Co. PSG

    Grand Terrace, CA

    Position Title: Quality Assurance Analyst Reported To: Quality Assurance Manager Position Summary: Issues, tracks, maintain, analyze and performs follow-up on all Corrective Action Requests (CARs) and Preventive Actions taken throughout the company. Assists with the collection and distribution of vital Quality Measures and Objectives. Essential Duties and Responsibilities: Issuance and tracking of all internal Corrective Action Requests (CARs) relating to both product and

    quality system discrepancies.

    Issuance and tracking of all external Corrective Action Requests (CARs) to vendors that relate

    to discrepant supplied materials.

    Performs hands on 60-day follow up on all internal and external issued CARs to verify the implementation and effectiveness of stipulated actions.

    Performs hands on 60-day follow up on all Continuous Improvement and Preventive Action measures taken throughout the facility.

    Prepares and distributes a monthly Scoreboard summary outlining the performance of all Continuous Improvement and Preventive Action measures taken throughout the facility.

    Maintenance the BLAST program and all related records. Performance of monthly Caulk Talk presentations as needed.

    Prepares a weekly summary of all discrepancies related to Purchased Products. This report is then forwarded to Product Integrity and Purchasing Departments Personnel.

    Assists in maintaining the Systems Integrity Homepage on the network server.

    Assists in maintaining Quality Management System Training Records Plant Wide and performing training sessions as needed.

    Participates in semi-annual Internal Audits of the Integrated Management System.

    Performs all other duties as assigned by the Systems Integrity Manager.

    Knowledge of the ISO 9001 quality system standard. Well versed in manufacturing standards and specifications. Proficient in the use of a PC. (Spreadsheets, Databases, Etc.)

  • Position Title: National Customer Service Reported To: Customer Service Manager

    PSG Grand Terrace - Wilden Pump & Engineering Co. PSG

    Grand Terrace, CA

    Answer customer inquiries in a patient, courteous, professional and timely manner via phone

    and e-mail Customer support before and after the sale, customer-related issues Process customer orders , invoice and scan completed packets Assist where needed on a daily basis General computer knowledge including e-mail, word , excel and PowerPoint Strong work ethic

  • 22069 Van Buren Street, Grand Terrace, CA 92313-5607

    July 1, 2015 To whom it may concern: I am writing to serve as a reference for Brenda Barragan, who is applying for a position at your firm. She deserves serious consideration. Since June 2011, Brenda reported to me in her role as a Quality Assurance Analyst at Wilden Pump & Engineering. She did excellent work here assisting in maintaining our quality management systems. She is smart and skilled, but more importantly she is a g