PORTFOLIOPORTFOLIO

PORTFOLIOPORTFOLIOL

V

CREATIVE

Configured routing protocols and switchport access on Cisco brand routers and switches

Troubleshooted software, hardware, and networking problems

Familiar with networking equipment, incuding cable, DSL, and telephony

Installed and configured Windows 7 access and settings

Advanced Windows troubleshooting training

Practical understanding of DHCP and DNS

Created and applied access control list and other security measures to Cisco equip-ment

Geek Squad - Consulting Agent Troubleshot PC and Mac problems Preformed malware and virus removals Processes work orders for in home repairs and setups Increased Customer Satisfaction Survey scores 15 percent Communicated with supervisors to improve check in process and repair time Found complete repair and service solutions for clients Researched unknown issues and reported to other AgentsWal-Mart, Inc. - Electronic Sales Associate Sold electronics including routers, lapptops, desktops, and TVs Troubleshot computer and network problems Instructed customers on installation and tips on items they are interested in puchasing Maintained a clean, safe, and welcoming enviroment

Davidson CountyCommuity College

HAS CONFERRED UPON

DERICK L. VAWTERHAVING DEMONSTRATED ABILITY BY ORIGINAL RESEARCH

IN COMPUTER SCIENCETHE DEGREE OF ASSOCIATE IN NETWORKING SECURITIES

WITH ALL THE RIGHTS AND PRIVILEGES THERETO PERTAINING

ISSUED BY THE BOARD OF REGENTS UPON RECOMMENDATION OF THE FACULTY

MAY 11, 2013

PRESIDENTPROVOST