pai training events autumn 2014

Public Affairs Ireland

Training EventsSeptember-December

2014

training categories...

Finance & Economics

Human Resource Management

Institute of

Public Law

Media & Communications

Project Management

& Public Procurement Ad

min

istra

tion

Data

Pro

tect

ion

& FO

I

Public Management & Governance

L e a n S i x

S i g m a

Cu

sto

me

r S

erv

ice

W r i t i n g & Editing

Lead

ersh

ip

& Management


Enhance the efficiency of individual members of staff in order to increase the overall productivitiy of your organisation.

Time Management and Personal Effectiveness

Thursday 25 September 9am-1pm

Gain a full understanding of the role of an interviewer and develop the skills necessary to successfully establish and assess a candidate’s strengths and potential and to question and evaluate candidates in a fair and consistent way.

Conducting Effective Interviews

Tuesday 9 September /Wednesday 26 November

9am-1pm

Interview Skills for Interviewees

Thursday 11 September /Thursday 4 December

9am-1pm

Understand what an interview panel is looking for and learn how to effectively prepare for an interview and to outline and communicate strengths and competencies clearly and confidently.

Public Affairs Ireland Annual HR Conference

Conrad Hotel, Dublin 2Thursday 16 October

9am-1pm

A special half-day conference, featuring a host of leading speakers, which will examine key issues relating to HR in the public sector. The conference will feature a host of leading speakers.

Human Resource ManagementCertificate in Mediation

Skills

Starts Tuesday 7 October3 Days, 9.30am-4pm Daily

Learn the principles and core techniques of mediation and develop the confidence to effectively apply them in the workplace in order to solve unhelpful conflicts.

Training Needs Analysis

Tuesday 14 October9am-4pm

Ensure that your staff are equipped with the right skills to successfully complete their tasks and contribute toward the overall organisational goals. Learn how to take a systematic and practical approach to identifying the skills needed in your organisation and the best training to undertake in order to achieve this.

Learn the importance of evaluating training and the different approaches to measuring the impact of training on productivity and effectiveness.

Measuring the Effectiveness of Training

Tuesday 11 November 9am-4pm

Conducting Effective Workplace

InvestigationsWednesday 22 October

9.30am-4pm

Gain the knowledge and skills needed to commission and carry out fair and complete investigations in the workplace, from developing appropriate terms of reference through gathering and evaluating evidence to presenting findings.


Discover the benefits of managing performance throughout the year using the Performance Management and Development System (PMDS), as well as how to use the new PMDS forms and how to conduct both Interim and Annual Reviews.

PMDS & Managing Performance

Thursday 13 November 9.30am-4pm

Understanding and Dealing With Workplace Conflict

Wednesday 12 November9.30am-4pm

Learn how to analyse and intervene in workplace conflicts to prevent them undermining performance and productivity, while deepening your understanding of the dynamiocs of inter-personal conflict in the workplace.

Certificate in Human Resource Management

Starts Tuesday 18 November3 Days, 9.30am-4pm Daily

Develop the knowledge and skills necessary to effectively fulfil a role dealing with staffing and HR issues and gain a valuable insight into practical HR management issues that will maximise your ability to perform in the role.

Finance and Economics

Certificate in Public Sector Financial Management

Starts Tuesday 11 November 3 Days, 9.30am-4pm Daily

Develop essential knowledge and skills in public financial procedures and control and build your competence in important aspects of financial management, thereby enhancing your skill base in this area.

Improve your ability to read and understand the two key financial statements - the Income & Expenditure Account and the Balance Sheet.

Understanding Financial Statements (For Non-Financial People)

Tuesday 4 November 9am-1pm

this course is accredited by the Institute of Commercial Management (ICM) for a CPD Award

Customer Service

Quality Customer Service

Tuesday 11 November9am-1pm

Discover essential tips and techniques to provide the highest possible standard of service to members of the public and internal clients through effective, efficient interactions.

Gain the specific set of skills needed to deal with customers who are insistent, rude or even verbally abusive and develop managing strategies to defuse unpleasant situations and to negotiate calmly and effectively.

Dealing With Difficult Customers

Tuesday 30 September / Tuesday 2 December

9am-1pm

Institute of Public Law

Judicial Review, Administrative Decisions and Statutory Appeals

Thursday 30 October9am-1pm

Discover the essential concepts of judicial review including the classic grounds for a judicial review action, procedural and limitation issues concerning judicial reviews, statutory judicial review schemes and recent developments and noteworthy recent court decisions.

Improve your awareness and understanding of the key principles and rules of public law and the delivery of public services.

Certificate in Public LawWednesday 12 & Wednesday 19

November 9.30am-4pm Daily this course is accredited by the Institute of

Commercial Management (ICM) for a CPD Award

Media & Communications

Conquer your nerves and develop the confidence to speak in public and to prepare and deliver clear and effective presentations.

Presentation SkillsThursday 9 October

9am-1.30pm

Develop Your Confidence in Workplace Communications

Tuesday 14 October9am-1pm

Improve your ability to deal with others in the workplace and develop your communication style into a positive, productive and direct manner.

Learn essential tips and techniques to write and deliver a professional and worthwhile speech, including how to assess your audience, how to make a positive first impression and how to engage your audience.

SpeechwritingThursday 13 November

9am-1pm

Project Management & Public ProcurementGain a comprehensive understanding of Irish and EU procurement rules, guidelines and regulations and the public procurement regulatory regime as well as the complete tender process including how to prepare and write tender documents for a variety of different tenders and how to research and negotiate with suppliers.

Certificate in Public Procurement

Starts Wednesday 17 September 8 days, 9.30am-4pm Daily


Discover essential skills and techniques for the careful management, execution and monitoring of projects across the Irish Public Service, including budgeting, managing stakeholders, legal issues and ensuring value for money.

Certificate in Public Sector Project Management

Starts Tuesday 7 October 8 days, 9.30am-4pm Daily

participants will receive a QQI Level 6 Special Purpose Award on successful completion of the course

No Nonsense Project Management

Thursday 23 October9.30am-4.15pm

Develop the knowledge of the practical steps required for successful project management, including defining crystal clear requirements, determining a concise scope and implementing to meet customer needs.

Project Management & Public Procurement

Develop your understanding of corporate governance in a public sector context, including the management of relationships between central departments and other public bodies.

Certificate in Public Sector Corporate Governance

Tuesday 2 December & Tuesday 9 December

9.30am-4pm Daily this course is accredited by the Institute of Commercial Management (ICM) for a CPD Award

No Nonsense IT Project Management

Thursday 27 November9am-4.30pm

Gain the skills to deliver and project manage successful IT/Software development projects through an understanding of requirement definition, design, testing, project rollout and estimation techniques.

Public Affairs Ireland Annual Conference on

Public Procurement

Westin Hotel, DublinWednesday 5 November

9am-1pm

A special half-day conference on developments in public procurement, featuring a range of leading speakers including Simon Harris TD. The conference will cover a range of key themes including an update on the Irish Government’s procurement reform programme and a guide to the new EU Procurement Directives.

Writing and Editing

Writing for the Web

Thursday 6 November9am-1pm

Learn how to write clear, concise and user-friendly web content in order to ensure that messages in your website are delivered effecively and persuasively to the target audience.

Proofreading

Thursday 9 October / Thursday 4 December

9am-1pm

Ensure that all written information from your information is conveyed clearly, concisely and - above all - correctly. Discover top tips for proofreaders including proofreading marks, common errors of grammar and style and punctuation.

Writing and Editing

Improve customer relations and save money by using plain English in public communications - ensure all readers get your message by learning how to pitch your writing for your target audience and get essential tips on grammar and punctuation.

Plain EnglishWednesday 26 November

9am-1pm

Gain the skills and resources needed to edit a range of documents quickly and effectively and understand how to create documents that are clear, concise, correct and readable.

Editing SkillsWednesday 15 October

9am-1pm

Data Protection and FOI

Certificate in Freedom of Information

Wednesday 15 & Thursday 16 October9.30am-4pm (Wed) / 9.30am-12.30pm (Thurs)

Gain the skills, knowledge and competencies necessary in the role of an FOI officer, including essential laws, rules and guidelines, the role of the Information Commissioner and a review of recent court decisions.


Certificate in Data Protection

Wednesday 12 & Thursday 13 November9.30am-4pm (Wed) / 9.30am-1pm (Thurs)

Learn about Data Protection legislation, the role of the Data Protection Information Commissioner and the essential rules and guidelines involved in the control and protection of personal data by the public service.


Leadership and ManagementManaging

Underperformance and Challenging Behaviour


Increase the overall productivity and effectiveness of your organisation by learning to identify the main causes of underperformance among individuals within it. You will also discover informal solutions to help solve problems relating to underperformance without resorting to formal sanctions.

Discover how to adopt an effective coaching management style and gain key insights into effective coaching, feedback and motivational strategies to help employees achieve their full potential.

Managing, Motivating and Coaching Staff

Wednesday 8 October 9am-1pm

Team & People Management

Wednesday 24 September9am-4pm

Learn the practical skills required for managing and improving the quality of employee performance, including improving your communication and delegation skills and developing your coaching techniques as a management style.

Leadership and ManagementProblem Solving and

Decision Making

Thursday 20 November9am-1pm

Improve your understanding of the process that can be used for problem solving and decision making in order to enhance your ability to make well-reasoned decisions, to put forward arguments, to tackle challenging solutions and to formulate policies.

Develop the knowledge and skills to lead and manage effectively through an exploration of leadership roles and theories and the Myers Briggs Type Indicator (MBTI). Identify your own leadership style, understand what drives specific workplace behaviours and motivate others to achieve workplace objectives.

ILM Certificate in Leadership

Starts Thursday 11 September / Starts Thursday 27 November 3 Days, 9.30am-4.30pm Daily Participants will receive a Level 6 in Leadership certificate

from the ILM on successful completion of the course

Improve your bargaining techniques and discover a systematic approach to planning and conducting workplace negotiations involving trade unions.

Industrial Relations and Negotiation Skills

Tuesday 7 October 9.30am-4pm

AdministrationManaging Tasks Through to

Completion


Learn from some simple project management techniques to ensure that tasks get completed effectively. Discover how to plan tasks and break them down into manageable parts as well as how to prioritise, schedule, assign and track tasks.

Minute Taking

Wednesday 22 October9am-1pm

Discover how to take clear and concise minutes that accurately reflect the decisions taken and actions agreed at important meetings, as well as how to prepare for a meeting and review the finished minutes.

Speed Reading


Increase your productivity by learning how to improve your reading speed while also improving comprehension and retaining information easily.

Public Management and Governance

Risk Management

Thursday 20 November9.30am-1pm

Increase your understanding of the risks involved in decision making and learn how to take necessary steps to ensure that risks are properly assessed, measured, monitored and managed.

A Guide to the Labour Relations Commissionand the Labour Court

Wednesday 26 November9.30am-4pm

Discover how to make effective use of the LRC’s Conciliation and Rights Commissioner services as well as the Labour Court to reach agreement on disputes.

Training Calendar

SeptemberTuesday 9• Conducting Effective Interviews

Thursday 11• Interview Skills for Interviewees• ILM Certificate in Leadership

Wednesday 17• Certificate in Public Procurement

Wednesday 24• Team and People Management

Thursday 25• Time Management

Tuesday 30• Dealing with Difficult Customers

OctoberThursday 2• Speed Reading

Tuesday 7• Industrial Relations and Negotiation Skills• Certificate in Public Sector Project Management• Certificate in Mediation Skills

Wednesday 8• Managing, Motivating and Coaching Staff

Thursday 9• Presentation Skills• Proofreading

Tuesday 14• Training Needs Analysis• Develop your Confidence in Workplace Communications

Wednesday 15• Editing Skills• Certificate in Freedom of Information

Thursday 16• PAI Annual HR Conference

Tuesday 21• Managing Underperformance and Challenging Behaviour

Wednesday 22• Conducting Effective Workplace Investigations• Minute Taking

Thursday 23• No Nonsense Project Management

Thursday 30• Judicial Review, Administrative Decisions and Statutory Appeals• Managing Tasks Through to Completion

Training CalendarNovember

Tuesday 4• Understanding Financial Statements (for Non-Financial People)

Wednesday 5• Conference on Public Procurement

Thursday 6• Writing for the Web

Tuesday 11• Measuring the Effectiveness of Training• Quality Customer Service• Certificate in Public Sector Financial Management

Wednesday 12• Certificate in Public Law• Certificate in Data Protection• Understanding and Dealing with Workplace Conflicts

Thursday 13• PMDS and Managing Performance• Speechwriting

Tuesday 18• Certificate in Human Resource Management

Thursday 20• Problem Solving and Decision Making• Risk Management

Wednesday 26• Plain English• Conducting Effective Interviews• A Guide to the LRC and the Labour Court

Thursday 27• No Nonsense IT Project Management• ILM Certificate in Leadership

DecemberWednesday 11• Certificate in Public Sector Financial Management

Tuesday 17• No Nonsense Project Management

Wednesday 18• Time Management and Personal Effectiveness

Thursday 19• Quality Customer Service

Booking is simple...

01 [email protected]

25 Mountjoy Square East Dublin 1

pai training events autumn 2014

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