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Customersuccess story

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TEXT MESSAGING CENTRE, UK

success story

GLOBALREACH GLOBAL CONTROL

Text Messaging Centre, UK expands the scope of its enterprise messaging services

Already a leading provider of SMS messaging in the UK, Text Messaging Centre (TMC) can now serve customers worldwide through a partnership with Ericsson Internet Payment Exchange (IPX).

Using a fully scalable, web-based application, TMC provides user-controlled and managed web-based text messaging solutions for business. The company’s software tools and services allow organizations to control their own sending and receiving of unlimited global text messages. In addition to its web-based applications, TMC also develops a number of bespoke solutions for customers who want to integrate SMS into their enterprise communications. High profile UK-based clients include Balfour Beatty Rail, St John’s Ambulance and Citigroup Inc.

New businessTMC uses the IPX Bulk Messaging service to send and receive SMS messages globally. With direct connections to over 220 countries and up to 20 backup channels per destination, TMC now has the reach

and the reliability it needs to take its enterprise solutions to the next level.

Peter Tanner, Managing Director, TMC, UK explains why the company chose to partner with Ericsson IPX: “We evaluated a number of suppliers to find a reliable service with a broad reach. Ericsson IPX was chosen because they offer a resilient service with a valuable global footprint. This has made Ericsson a trusted messaging partner as we continue to develop our services.”

New opportunitiesTMC can now reach every mobile phone in Europe and has extended its services in parts of the Middle East, Asia and Australia. IPX’s international presence and award-winning service has made it possible for TMC to send over 100 messages per second and ensure reliability.

CUSTOMER PROfILETMC is the UK’s leading business

messaging provider working with

customers across a wide range of

industries in both the public and private

sector. TMC offers a fully scalable,

web-based application and an array

of features which have been designed

specifically to make the process of using

SMS as straightforward as possible for the

business user.

Website: www.tmcsms.com

BUSINESS MESSAGING

Ericsson IPX was chosen because they offer a resilient service with a valuable global footprint.”Peter Tanner, Managing Director, TMC, UK

Ericsson AB

SE-164 80 Stockholm

Telephone: +46 10 719 0000

Email: asq.us@ericsson.com

www.ericsson.com

25/213 31-FGC 101 0169 A Uen

© Ericsson AB 2010

Peter Garside, Regional IPX Manager, Ericsson explains the benefits the partnership brings: “TMC’s customers are widespread and require a service they can depend on. They need to know that their messages will be delivered securely and IPX offers global reach and a reputable service, making us the logical choice.”

TMC continues to work closely with Ericsson to develop innovative new services for its Enterprise customers. The company recently unveiled a ‘quick-fire’ SMS service which enables customers to send and receive SMS messages directly from Microsoft Outlook. The product uses a combination of Ericsson IPX SMS Bulk and SMS Long Numbers to enable recipients to reply to the sender’s Outlook inbox via SMS.

REAL IMPACTSSMS is now a well established method of

communication in the corporate world.

Many forward-thinking businesses

consider SMS an invaluable tool for

communicating with their audience.

The typical business user wants to

maximize time spent with their customer

and SMS offers a cost effective and easy

way to do that. Web applications, Outlook

add-in and an Application Programming

Interface mean users can interface with

TMC’s messaging service in a way that

suits them.

IPX offers global reach and a reputable service, making US the logical choice.”

Peter Garside, Regional IPX Manager, Ericsson

OvERvIEw

CUSToMEr:

Text Messaging Centre, UK

CUSToMEr objECTIvE

> International reach

> Reliable service

> Cost-effective operations

ErICSSoN SolUTIoN

> IPX Bulk Messaging

> SMS Long Numbers

CUSToMEr bENEfITS

> Extensive global reach through

a single aggregator

> Trusted name and reliable

service.

To find out more about this article contact

Peter Garside

Email: peter.garside@ericsson.com