design thinking and innovation course - introduction

TEK495 - Design & Innovation

Course introductionDESIGN & INNOVATION

TEK495

Ingo Rauth, Lisa Carlgren, Maria ElmquistSeptember 2, 2015

A big thank you, to people that provided us with feedback, input, hold lectures, commented on slides and contribute to an open community of knowledge and idea exchange around design thinking: Alisan Atvur, Jose

Berengueres, HPI School of Design Thinking - Potsdam, Jan Schmiedgen, Julien Mauroy, Kira Krämer, Stanford d.school, Steve D’Amico, and our students, colleagues and friends who provided us with input and

feedback.

http://www.atvur.org

http://www.slideshare.net/harriken


http://hpi.de/school-of-design-thinking.html

http://www.jan-schmiedgen.de

http://www.sses.se/information/staff/faculty/julien-mauroy

http://kraemer-kira.de

http://dschool.stanford.edu


WARM-UPImage source: mogulfiles.com

http://www.morguefile.com/archive/display/696786


Agenda

▪ Course introduction▪ Introduction to visualizing & journaling▪ Introduction to Innovation

Lunch

▪ Wallet exercise (Project 1)▪ Recap Design Thinking, Design and Innovation▪ Introduction to reflection & presentation

* * 3

Introduction day

TEK495 - Design & Innovation 4

COURSE INTRODUCTION

1#


WARNING

▪ Frustration

▪ Heavy project work

▪ Ambiguity & Uncertainty

* * 5

#1 COURSE INTRODUCTION

Image source: https://betterleadership.wordpress.com/2010/02/05/the-valley-of-despair/

TEK495 - Design & Innovation * * 6

Image source: https://betterleadership.wordpress.com/2010/02/05/the-valley-of-despair/


HOW TO SURVIVE

▪ Trust the process

▪ Reflect

▪ Support each other

▪ Ask for help, we are here!

* * 7


Image source: wikimedia.org

https://upload.wikimedia.org/wikipedia/commons/5/57/Lifebuoy_in_S%C3%B6dra_Hammarbyhamnen.jpg


THE 2015 TEAM

* * 8


INGO RauthPhD [email protected] Lead & Lecturer

LISA CarlgrenAssistant [email protected] Lead & Lecturer

MARIA ElmquistProf., Head of [email protected] Examiner, Lecturer

FREDRIK GarneijEricsson ABTeaching Assistant

mailto:[email protected]







Course Aim

▪ Introduction to design thinking & innovation.

▪ Contrast the traditional linear view of problem solving to

working with wicked problems.

▪ Development of design & innovation related skills.

* * 9



Learning objectives

After the course students will be able to :

▪ explain the role of Design Thinking in Innovation.▪ describe the role and use ethnographic methods.▪ explain and apply data synthesis.▪ explain and use sketching as well as various prototyping

techniques. ▪ explain and use idea creation techniques.▪ recognize and improve their teamwork as well as their role

within a team. ▪ explain the importance of reflection in innovation.▪ use basic presentation techniques.

* * 10



How to develop skills?

* * 11


5% Lecturing

10% Reading

20% Audio/Visual

30% Demonstration

50% Discussion

75% Practice

95% Teach others

Passive Teaching Methods

Participatory Teaching Methods

Likely source: National Training Laboratories, clarification and further info

average retention rates

http://www.learningandteaching.info/learning/myths.htm


Participation is key!

* * 12


Doinghaving a concrete

experience

Observing and reflecting

on the experience

(Concluding and)Learning

forming an abstractconceptualization

Further references: Beckman, Berry (2007) Innovation as a Learning Process: Embedding Design Thinking,Owen (2007) Design Thinking - Notes on its nature and use

Trying out whatyou have learned

active engagement leading to experience

http://static1.1.sqspcdn.com/static/f/425112/4863286/1259043624957/2_InnovationAsLearningProcess.pdf?token=%2BW11Q9hL73J9Kc69hMIL2QtrO4Y%3D

https://www.id.iit.edu/wp-content/uploads/2015/03/Design-thinking-notes-on-its-nature-and-use-owen_desthink071.pdf


02.09.2015 10:00-17:00

▪ Course introduction ▪ Project 1 - Wallet exercise

07.09.2015 8:00-12:00

▪ Project 1 - Presentations ▪ Teamwork & how to make it work.

13

Overall Course Structure#1 COURSE INTRODUCTION

Project 1develop a mental

framework


09.09.2015 10:00-17:00Introduction - Project 2Ethnographic research & innovation (Kira)

14.09.2015 8:00-12:00Data synthesis and idea generation (Jan)

16.09.2015 10:00-17:00Prototyping, Testing and iteration (Julien)

21.09.2015 8:00-12:00Iteration & prototyping, storytelling & presentation.

23.09.2015 10:00-17:00Final presentation Project II in front of an expert committee and faculty.Introduction to Project III.

15

Project 2deepen your

understanding



28.09.2015 8:00-12:00Innovation project planning, introduction.Planning of the project III.

30.09, 5.10, 7.10, 14.10, 19.10 2015Project work & exchange with other teams

12.10.2015 8:00-12:00Business aspects of Innovation

21.10.2015 10-17:00Public presentations, project III - expert panel eval.

30.10.2015 13:00Deadline: project III docu., diaries, and hand-ins.

16


Project 3apply & practice



Project 1develop a mental

framework

Project 2deepen your

understanding

Project 3apply & practice


Individual diaries

▪ To learn from your experience by reflecting and learning from the experience.

▪ Use notebooks provided.▪ The diary has to be handed in on October 31

* * 18



Project documentation

▪ Purpose: to document your work in this course for future reference and application

▪ Guidelines in course syllabus.▪ Hand-in on the day of your presentation

▪ check PingPong!▪ Exception, hand-in 3 - 30th of October - one week

after the final presentation.

* Name | Title of Presentation * 19



Course literature

▪ There is no compulsory literature in this class, only optional readings.

▪ You are responsible to choose and prioritize – what will help your skill development the most?

* * 20



Examination

▪ Focused on the way you work!▪ Distribution of credits during course

– Projects 10+20+40 = 70 p– Individual diary = 15 p– Participation = 15 p

▪ Projects 2 will be assessed by expert committee▪ Projects 3 will be assessed by expert committee

& peers.

* * 21



In general

Hand-InsUnless indicated otherwise, due to 1h before course starts!

TimesWe always start at 8:00 on Mondays and 10:00 on Wednesdays.

AttendanceIf you can’t make it to a session, please let us know as soon as possible before the session. Send an email to [email protected] [email protected].

We will provide you with an exercise you can do at home.

22






Course evaluation committee

Current team?

Do you accept this role?

Meetings

Meeting 1 - discussing student questions and inputs (½ hour)

Meeting 2 - course development: ideas, suggestions & improvements (½ hour)

Meeting 3 - final meeting: what was good & what can be improved?

23



BREAK

24


VISUALIZATION& JOURNALING

2#

TEK495 - Design & Innovation TEK495 - Design & Innovation

Video source: Sketcho Frenzy - The Basics of Visual Note-taking

2626

http://www.youtube.com/watch?v=gY9KdRfNN9w

https://www.youtube.com/watch?v=gY9KdRfNN9w


Sketching#2 Visualizing and Journaling

Who of you can draw?

Artist John Glover


Sketching#2 Visualizing and Journaling

the basics for:

diagramsobjectspeoplefaces

Let’s wake up your drawing skills!

Adapted from by Sketchnotes, Mike Rohde

http://rohdesign.com/sketchnotes/


Boxes & Connectors#2 Visualizing and Journaling


Objects#2 Visualizing and Journaling

Name 5 objects


People#2 Visualizing and Journaling

Adapted from Emily Shepard, Graphicdistillery.com & Jose Berengueres

http://graphicdistillery.com



Facial expressions#2 Visualizing and Journaling

Images by Lisa Carlgren


Add details#2 Visualizing and Journaling

Adapted from Emily Shepard, Graphicdistillery.com



Adapted from Emily Shepard, Graphicdistillery.com

Using the basic shapes



Mindmaps & text



Examples



Some tools



Diaries from 2014


References & Inspiration#2 Visualizing and Journaling

How-toGetting started with Sketchnotes - article at Smash MagazineHow to work with text and layout, video.SF Sketchnote meetup - Slide Decks with tutorials on people, lettering ... Jose Berengueres Sketch thinking™

InspirationA collection of 143 Visuals, Doodles & Sketchnotes to inspireVideos showing how to sketchnote by Mike Rohde.

Books (not needed for this course)Sketchnotes by Mike Rohde

http://www.smashingmagazine.com/2014/11/how-to-get-started-with-sketchnotes/

https://www.youtube.com/watch?v=oNQJReku9Gw

http://www.slideshare.net/intelleto/presentations

http://www.slideshare.net/intelleto/presentations


http://www.slideshare.net/ScottTorrance/ebook-143-visuals?related=1

http://www.slideshare.net/ScottTorrance/ebook-143-visuals?related=1

http://rohdesign.com/weblog/2015/8/26/the-sketchnote-podcast-season-1.html

http://rohdesign.com/weblog/2015/8/26/the-sketchnote-podcast-season-1.html

https://books.google.se/books?id=gv9YLwEACAAJ&dq=inauthor:%22Mike+Rohde%22&hl=sv&sa=X&ved=0CC8Q6AEwAWoVChMI38uG2N3GxwIVIuFyCh02BAlx




AN INTRODUCTIONTO INNOVATION

MARIA ELMQUIST

3#


Innovation

▪ Something that creates new value (for the customer or the producing firm) when it is implemented/reaches the market

▪ Ex-post definition▪ Process or outcome▪ Degree of newness

is ”in they eye of thebeholder”

*

Toyota PriusPeePoo

41

#3 Design & Innovation


Are these innovations?

*

iPhone5

42



Types of “New”

▪ Market driven innovation – developing offerings based on analysis of market data

▪ Technology driven innovation – finding new uses for existing technology

▪ Customer/needs driven innovation – understanding the customer and his/her needs

Name | Title of Presentation * 43



Types of “New”

▪ Market driven innovation – developing offerings based on analysis of market data

▪ Technology driven innovation – finding new uses for existing technology

▪ Customer/needs driven innovation – understanding the customer and his/her needs

* 44



Innovation

▪ Innovation =/= Creativity▪ Creativity – generation of new ideas

▪ Innovation =/= R&D ▪ Research – creation of new knowledge (question is

know) ▪ Development – application of knowledge (spec. is

known)

▪ Innovation ▪ Both question and specification are unknown!

* 45



In R&D projects…▪ …objectives are known▪ …the interactions between

functions are well defined▪ …the knowledge needed is known

in the beginning of the process▪ …evaluation and validation

methods are known.


Intention

Orientation

Figeage des Hypothèses

Pré- Contrat

RVA

Pré-

exploratoireExploratoire

Préparatoire

Intensive innovation (4)R&D projects

Source: LeMasson et al 2006

46


In R&D projects▪ … objectives are known▪ … the interactions between functions

are well defined

▪ … the knowledge needed is known in the beginning of the process

▪ … evaluation and validation methods are known.

In Innovation

▪ … the objectives are developed or revisited

▪ … the interactions between functions are instable or revisited

▪ … the knowledge needed is not identified beforehand

▪ … evaluation and validation methods need to be developed

…

Intention

Orientation

Figeage des Hypothèses

Pré-contrat

RVA

Pré-exploratoir

e

Exploratoire

Préparatoire

’ ’ ’

R&D projects and innovation

Source: Le Masson et al 2006

47



Why is innovation so difficult?

▪ Established processes are designed for repetition, risk reduction and predictability (to enable control)

▪ Short term results / Long term results▪ Focus lies on existing business and business model▪ Organizational structures often mirrors the dominant logic

of existing business▪ Innovation often related to customer value (not technology

development) – and many companies are technology driven

* 48



Design and innovation

▪ Managing innovation (contrary to R&D) is about managing without knowing everything → it is wicked

▪ In Design – Different attitude to the problem – not assuming it is the

right one– Deep focus on understanding needs and include a

variety of perspectives/competencies– Process & mindset – learning (iterations and quick

prototyping) instead of optimizing ▪ There is a fit - innovation is all about design!

* 49



Image by Naotake Murayama http://www.flickr.com/photos/12832970@N00/148028870/

50


Design Thinking approach to user-centered innovation

based on the way designers work

Empathize DefineIdeatePrototypeTest

Source:

Stanford University, d.school

Design Skills based on empirical studies of

designers by Nigel Cross

EvaluatingFormulatingMovingRepresentingReflecting

Source:

Cross, 2011

51

Design and innovation#3 Design & Innovation

The Innovator’s DNAskills that innovative and creativeentrepreneurs need to develop

Questioning (What if)ObservingAssociatingNetworkingExperimenting

Source:

Dyer, Gergersen & Christensen, 2009


References

▪ Tidd and Bessant, 2009, Innovation - what it is and why it matters in Tidd and Bessant Managing Innovation, pp 3-51

▪ Boland, R.J. & Collopy, F., 2004. Managing as Designing, Stanford Business Books.

▪ Dyer, Gregersen, Christensen, 2009, The innovator’s DNA, Harvard Business Review, 2009, Dec.

▪ Cross, N. (2011). Design Thinking: Understanding How Designers Think and Work. Berg Publishers.

▪ Tschimel, K. (2012) Design Thinking as an effective Toolkit for Innovation

52


http://www.academia.edu/1906407/Design_Thinking_as_an_effective_Toolkit_for_Innovation





LUNCH


PROJECT 14#


WALLET. EXERCISE.

Picture by:Ingo Rauth


Sketch your dream wallet#4 PROJECT 1, The Wallet Exercise

56


Design Thinking Process#4 PROJECT 1, The Wallet Exercise

57

Source: Stanford University, d.school




58

divergent th

inking

convergent thinking

Adapted from: Stanford University, d.school, Design Council UK

improved concept

PROTOTYPE & TEST

explore the problem redefine the problem idea generation

develop & learn about ideas & problems

improved problem understanding

EMPHASIZE DEFINE IDEATEdata

clus

tere

d da

ta (i

nfor

mat

ion)

insi

ghts

idea

s

filte

r ide

as

PROTOTYPE





clus

tere

d da

ta (i

nfor

mat

ion)

insi

ghts

idea

s

PROTOTYPE




clus

tere

d da

ta (i

nfor

mat

ion)

insi

ghts

idea

s

PROTOTYPEIDEATE PROTOTYPE & TESTEMPATHIZE DEFINE IDEATE


http://www.designcouncil.org.uk/news-opinion/design-process-what-double-diamond



59

improved concept

PROTOTYPE & TEST





clus

tere

d da

ta (i

nfor

mat

ion)

insi

ghts

idea

s

filte

r ide

as

explore the problem redefine the problem


EMPHASIZE DEFINEdata

clus

tere

d da

ta (i

nfor

mat

ion)

insi

ghts

PROTOTYPE

explore the problem

EMPATHIZE IDEATEdata



60

PROTOTYPE

explore the problem redefine the problem


EMPATHIZE DEFINE IDEATEdata

clus

tere

d da

ta (i

nfor

mat

ion)

insi

ghts

PROTOTYPEIDEATE PROTOTYPE & TESTEMPHASIZE DEFINE IDEATE



61

PROTOTYPE




clus

tere

d da

ta (i

nfor

mat

ion)

insi

ghts

idea

s



62

PROTOTYPE





clus

tere

d da

ta (i

nfor

mat

ion)

insi

ghts

idea

s

PROTOTYPEIDEATE



63

improved concept

PROTOTYPE & TEST





clus

tere

d da

ta (i

nfor

mat

ion)

insi

ghts

idea

s

filte

r ide

as

PROTOTYPE


DEFINE IDEATE

insi

ghts

PROTOTYPE

explore the problem

EMPHASIZE IDEATEdata PROTOTYPEIDEATE PROTOTYPE & TESTEMPHASIZE DEFINE IDEATE


References

Miniguide to the design thinking process (d.school)Wallet exercise by d.school Stanford- instructions & methodsTeaching tips (video) http://vimeo.com/33690707

Video of a class taught at Sanford d.school

EXTENSION: To show the difference between people’s assumption and user centered innovation, ask students to make a drawing of their dream wallet. In the end, make them compare the wallet that has been design for them and the wallet they created. Let them reflect about the difference in front of the group, showing both designs.

64

#4 PROJECT 1, The Wallet Exercise

https://dschool.stanford.edu/groups/designresources/wiki/36873/Design_Process_MiniGuide.html

https://dschool.stanford.edu/groups/designresources/wiki/36873/Design_Process_MiniGuide.html

https://dschool.stanford.edu/groups/designresources/wiki/4dbb2/The_Wallet_Project.html

http://vimeo.com/33690707

http://ecorner.stanford.edu/authorMaterialInfo.html?mid=1656

http://ecorner.stanford.edu/authorMaterialInfo.html?mid=1656


BREAK

65


DESIGN THINKINGORIGINS

5#


DESIGN?#5 Design Thinking Origins

67


graphic design

product design

behavioral design

circuit board design

service design

organizational design

? ?


68


graphic design

product design

behavioral design

circuit board design

service design

organizational design

something artificial the verb design


69


“design has no subject matter of its own apart from what a designer conceives it to be … potentially universal in scope as because design thinking may be applied to any area of human

experience. But in the process of application, the designer must discover or invent a particular subject out of the problems and

issues of specific circumstances.”

DESIGN?

Source: Karen Christensen interview with Jeffrey Conklin (2007) Building shared understanding of wicked problems.

70

#5 Design Thinking Origins

http://www.cognexus.org/Rotman-interview_SharedUnderstanding.pdf

http://www.cognexus.org/Rotman-interview_SharedUnderstanding.pdf


1960’s 1970’s 1980’s 1990’s

1969Herbert SimonScience of the Artificial

1980Brian Lawson

How Designers Think

1983Donald SchönThe reflective Practitioner

1987Peter G. RoweDesign Thinking

1992Richard BuchananWicked Problems in Design Thinking

2000’s

2001Nigel CrossDesignerly Ways of Knowing

Research DiscourseDesign Thinking Origins

Scho

larly

dis

cour

sein

vest

igat

ing

how

de

sign

ers

thin

k &

wor

k

Adapted from Hasso & Laaksi (2011) and Johansson-Sköldberg, Woodilla and Çetinkaya (2014)

https://en.wikipedia.org/wiki/Herbert_A._Simon


https://books.google.se/books/about/How_designers_think.html?id=gGVQAAAAMAAJ


https://en.wikipedia.org/wiki/Donald_Sch%C3%B6n


https://books.google.se/books?id=ZjZ3mflzJtUC&redir_esc=y


https://coop2012.files.wordpress.com/2012/01/buchanan_wicked_problems.pdf


http://oro.open.ac.uk/3281/1/Designerly-_DisciplinevScience.pdf


http://www.mindspace.fi/wp-content/uploads/2013/12/HassiLaakso_2011_IPDMC.pdf

http://onlinelibrary.wiley.com/doi/10.1111/caim.12023/pdf

TEK495 - Design & Innovation TEK495 - Design & Innovation

Source: The Deep Dive, NBC Nightline documentary on youtube

7272

https://www.youtube.com/watch?v=2Dtrkrz0yoU

http://www.youtube.com/watch?v=2Dtrkrz0yoU


1960’s 1970’s 1980’s 1990’s


1980Brian Lawson

How Designers Think




2000’s


Two discoursesDesign Thinking Origins

2001Tom Kelley (IDEO)The art of Innovation

2006David Dunne & Roger MartinDesign Thinking & How itwill change management education

Scho

larly

dis

cour

sein

vest

igat

ing

how

de

sign

ers

thin

k &

wor

k

Prac

tice

base

d di

scou

rsed














https://books.google.se/books?id=yjgO70g_qbsC&printsec=frontcover&dq=kelley+2001+innovation&hl=sv&sa=X&ved=0CEgQ6AEwA2oVChMIhIzijdjVxwIVxo0sCh06Rgi9#v=onepage&q=kelley%202001%20innovation&f=false


http://www-2.rotman.utoronto.ca/facbios/file/DunneMartin.pdf






TEK495 - Design & Innovation 74Source: Stanfrd d.school

2006 d.school atStanford University.

http://dschool.stanford.edu/fellowships/2015/04/09/d-school-fellowship-applications-open-k12-civic-innovation/


1960’s 1970’s 1980’s 1990’s


1980Brian Lawson

How Designers Think




2000’s

2008Tim Brown (IDEO)Design Thinking


Two discoursesDesign Thinking Origins

2001Tom Kelley (IDEO)The art of Innovation

2006David Dunne & Roger MartinDesign Thinking & How itwill change management education

Scho

larly

dis

cour

sein

vest

igat

ing

how

de

sign

ers

thin

k &

wor

k

Prac

tice

base

d di

scou

rsed












https://hbr.org/2008/06/design-thinking

https://hbr.org/2008/06/design-thinking












Image by Naotake Murayama http://www.flickr.com/photos/12832970@N00/148028870/

Design Thinking!

76


Why Design Thinking?

A discipline, approach a method ... “to match people’s needs with what is technologically feasible and what a viable business strategy can convert into customer value and market opportunity.”

Source: Brown, T. (2008) Design Thinking. Harvard Business Review.

77



“One approach to user-centeredinnovation based on theway designers (at IDEO) work.”

Design thinking

78



Guiding principles (mindsets)#5 Design Thinking Origins

human centeredproblem framingbias towards actionprototypeexperimentdiversity (teamwork)be mindful of the process

Adapted from: Stanford d.schoolCarlgren, Elmquist, Rauth (2015) Framing Design Thinking in Practice.

https://dschool.stanford.edu/groups/k12/wiki/6c04c/Visual_Resources.html


Enacted through practices#5 Design Thinking Origins

D.School Potsdam, Germany

d.school, Stanford University, U.S.

Darden School of Management, Virginia, U.S.

Tim Brown (2008) Design Thinking, Harvard Business Review.


Supported by techniques#5 Design Thinking Origins

Principle:User Centeredness, human centered, problem framingbias towards action, prototype, experiment, diversity(teamwork), be mindful of the process

Practice:Empathize,...

TechniquesInterviews, Observation, Immersion etc.Source: Carlgren, Elmquist, Rauth (2015) Framing design thinking: The concept in idea and enactment forthcoming in

Journal of Creativity Management and Innovation.,


● Influences a firm’s capabilities to innovate (Carlgren, 2013) & learn (Beckman & Barry 2007)

● Practitioner claim it, reduces development time, better ideas, better collaboration across company functions (Carlgren, Elmquist, Rauth, 2013)

● Reduces cognitive biases such as “Egocentric empathy gap” (projecting on ideas onto others) - mitigates risks of failing at the market (Liedka, 2014).

● Increases creative confidence (Kelley & Kelley 2014)...

Why Design Thinking?

82


http://publications.lib.chalmers.se/records/fulltext/185362/185362.pdf

http://www.researchgate.net/publication/241064588_Innovation_as_a_Learning_Process_Embedding_Design_Thinking/links/0c960529eb72b4abfd000000

http://publications.lib.chalmers.se/publication/173080




http://onlinelibrary.wiley.com/doi/10.1111/jpim.12163/abstract;jsessionid=B0448292EC081098445C6E76FED745D4.f01t02?deniedAccessCustomisedMessage=&userIsAuthenticated=false

http://www.creativeconfidence.com


airbnbAudiBMWCitrixCoca ColaDeutsche BankDeutsche TelekomGE HealthcareIntuit

Who says they are using it?

83


JetBlueKaiser PermanenteMayo ClinicMETRO GroupP&GPanasonicSAPSiemensVolkswagen...

Identified based on publications in business press and published case studies. See references.

TEK495 - Design & Innovation TEK495 - Design & Innovation 84

#5 Design Thinking in industryGE

Video: Pittsburg Chidrens Hosptial Makes Visits Fun for Kids

84

https://www.youtube.com/watch?t=293&v=hnSPmcZjEqs


KAISERPERMANENTE#5 Design Thinking in industry

Video source: Kaiser Permanente - Design Thinking 101

https://www.youtube.com/watch?v=l5SoI_abqnc

TEK495 - Design & Innovation TEK495 - Design & Innovation 86

Video: Bill Burnett - designing your life

86

Designing your life?!

https://www.youtube.com/watch?t=19&v=ZPjoCO5Juj0


Additional References & Resources

Case Studies▪ This is design thinking - Case study archive▪ Design thinking in IT - Intuit’s CEO on building a Design-Driven Company▪ Design thinking in healthcare:

▪ Kaiser Permanente's innovation on the Front Lines▪ Mayo Clinic Design Thinking in Health Care

▪ Customer centric workshop at Coca Cola (video)▪ Design Thinking in Fast Food industry: Case video on Chick-fil-A▪ Design Thinking at Deutsche Bank, working with Student Teams (video) ▪ Design thinking at Citrix

Organizations & Institutions:▪ Stanford d.school, Palo Alto (CA,USA) / Video on design thinking▪ IDEO a design and innovation consultancy firm▪ Designkit.org webpage with tools and case studies ▪ Design Works at Rotman School of Management, Toronto (Canada)

87


http://thisisdesignthinking.net/category/cases/

https://hbr.org/2015/01/intuits-ceo-on-building-a-design-driven-company

https://hbr.org/2010/09/kaiser-permanentes-innovation-on-the-front-lines

https://hbr.org/2010/09/kaiser-permanentes-innovation-on-the-front-lines

http://nexus.som.yale.edu/design-mayo/

http://nexus.som.yale.edu/design-mayo/

https://vimeo.com/108460744



https://www.youtube.com/watch?v=TgFhxqtU1DQ

https://www.youtube.com/watch?v=TgFhxqtU1DQ

http://www.mckinsey.com/insights/business_technology/an_interview_with_citrixs_catherine_courage


https://www.youtube.com/watch?v=NZn087xUwU4


http://www.ideo.com

http://www.ideo.com

http://www.designkit.org

http://www.designkit.org

https://www.rotman.utoronto.ca/FacultyAndResearch/EducationCentres/DesignWorks/About%20DW.aspx

https://www.rotman.utoronto.ca/FacultyAndResearch/EducationCentres/DesignWorks/About%20DW.aspx


BREAK

88


REFLECTION &PRESENTATION

6#


“No matter how talented and successful you are, you will make mistakes. You

will develop bad habits. ...I have learned that a key characteristic of highly

successful leaders is not that they figure out how to always stay on course, but

that they develop techniques to help them recognize a deteriorating situation and

get back on track as quickly as possible.”

Robert S. Kaplan

https://hbr.org/2007/01/what-to-ask-the-person-in-the-mirror



What is reflection?#6 PRESENTATION AND REFLECTION


What is a reflection?#6 PRESENTATION AND REFLECTION

Today, I contributed to my team’s success.



I contributed to my team’s success.….by encouraging a shy student to speak about his point of view which led to a breakthrough idea.




I think that we all have different characteristics and some people might be a bit more shy, holding them back. This might have to do with the way the team works. I feel that many of us a quite outspoken and easy going, however this might be intimidating.



REPORT OF AN OBSERVATION


I think that we all have different characteristics and some people might be a bit more shy, holding them back. This might have to do with the way the team works. I feel that many of us a quite outspoken and easy going, however this might be intimidating.

SOMETHING YOU LEARNED BY THINKING ABOUT YOUR EXPERIENCE


Journaling, how to?#6 PRESENTATION AND REFLECTION

Unstructured vs. structured (prompting question guide)

AWARENES

● What have I learned today?

● What have I experienced today (problematic or great)?

EVALUATION

● Am I making progress in my development?

● Am I on the right track?● What obstacles have I

encountered?● What does this

experience tell me about myself?

REGULATION

● How can I get more out of my course experience?

● How can I remove those obstacles?

● How am I living the most of myself?


Why reflect?#6 PRESENTATION AND REFLECTION

▪ to make you think through your experiences▪ think about your role (good & bad)▪ think about your progress (good & bad)▪ find out how it connects to your future, past and ambitions▪ find ways to improve and try them next time


Participation is key!

* * 98


Doinghaving a concrete

experience

Observing and reflecting

on the experience

(Concluding and)Learning

forming an abstractconceptualization

Trying out whatyou have learned

active engagement leading to experience

CLASS

HOME


Project presentation#6 PRESENTATION AND REFLECTION

Challenge?

Aka. what is the project about.

Who is the user that you are solving for?

Twitter message.

Process?

What did you do to solve the problem?

What did you find out (main insights)?

Document with pictures!

Solution?

Image(s)!How does it address theproblem?

Proj. 1: incl. image of self drawn solution next to it!

Submission requirements:● 3 pages max, simple design● Use visuals● Use 18pt font● Deliver as PDF (landscape)● For a layman audience

● 140 character twitter message. Example: The receipt collector’s wallet for busy lunch time waiters.


Hand-ins#6 PRESENTATION AND REFLECTION

a. Journal i. Answer one awareness, evaluation and regulation

question (around 2 pages)b. Project documentation

i. Produce a 3 page PDFTipp: Sketch all slides (just content) then make them look nice.

Deadline, your choice, but before next Monday 7AM?▪ Take your phones out and open your calendar!▪ Block 30 min to go through your notes reflect.▪ Block 2 hours to do the project documentation.


Additional References & Resources

Reflection▪ Di Stefano, Gino, Pisano, Staats (2015) Learning by Thinking:

Overcoming the Bias for Action through Reflection▪ Kaplan (2007) What to Ask the Person in the Mirror▪ Hubbs, Brand (2005) The Paper Mirror: Understanding

Reflective Journaling▪ Donald A. Schön (1983) The Reflective Practitioner▪ Donald A. Schön (1987) Educating the Reflective Practitioner▪ Faculty at Northern Illinois University, Reflective Journals and

Learning Logs ▪ The pain journal (video) - How to grow as an innovation

professional by Alisan Atvur

101

#6 PRESENTATION AND REFLECTION

http://www.hbs.edu/faculty/Publication%20Files/14-093_cf6e76d2-8e4b-466f-bf1c-e8d694afd2bc.pdf




https://www.google.se/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0CCYQFjAAahUKEwjJwMGLvdbHAhXiD3IKHfBIAM0&url=http%3A%2F%2Fimage.lifeservant.com%2Fsiteuploadfiles%2FVSYM%2F7AF4374C-961E-4F5F-A526A9C0A749C054%2F8918D612-C29C-CE41-CE232D8A7546AF80.pdf&usg=AFQjCNHE-uAggfXogM3wKtGednbS2j9MYQ&sig2=gVfYCY1Jczag_Kewr4CDpA



https://books.google.se/books?id=ceJIWay4-jgC&dq=reflective%20practitioner&hl=sv&source=gbs_book_other_versions

https://books.google.se/books?id=qplpAAAAMAAJ&dq=reflective+practitioner&hl=sv&source=gbs_book_similarbooks

http://www.niu.edu/facdev/resources/guide/assessment/reflective_journals%20and_learning_logs.pdf




https://www.youtube.com/watch?v=p6X8k8ZzSqY


“FAIL EARLY,SUCCEED SOONER”

Heard at IDEO, Stanford d.school


Slide/Exercise Time Material Facilitator

Prepare Print: wallet exercise sheetsBring: Prototyping material, adapter, backup sound, laptop, notebooks for students

All

Warm-up 15 min none all

Course Intro 5-25 20 min Syllabus Printouts Ingo

Coffee break 15 min none

Visualization / sketchnotes max 30 min (total)Video 3 min; Reflect on why 3minBasic intro 3 min; Boxes 3 minobjects 5 min; people 5 minexpression 3 min;

marker, whiteboard Lisa leadIngo sidekick

Design & Innovation (36-48) 25 min none Maria

LUNCH

Wallet 120 min Prototyping material, print outs Lisa, Ingo

Coffee Break 15 min

Design Thinking Origins & Examples 15 min / sketch mindsets 5 min Post-Its Ingo

Coffee Break

Reflection & Presentation 10 + 7 min Ingo