Company, date

Ask & Act

Do you know what people important to your company

think right now?

Business idea

• Improve relationships!

• We assist businesses in developing and retaining valuable and lasting relationships with their customers, employees and other important stakeholders.

• With a cost efficient and user friendly service, we enable relationship owners to implement feedback processes.

• How do you listen to people important to your business, and react accordingly?

QuestBack- The leading European provider of Enterprise Feedback Management

• QuestBack AS is a Norwegian company founded in January 2000

• Profitable growth since 2001 – turnover in 2009 was about €16.5M

• Head office in Norway with more than 65 employees

• Offices in 17 countries and 180 staff in total

• More than 4,000 customers in more than 50 countries

• Owned by Reiten & Co (68 %) and employees (32 %)

• Strong focus on development of the technical platform

• Since autumn 2008, the companies Easyresearch, Refleks and Digium have been acquired and integrated into QuestBack.

Feedback Management

Many organizations try to improve their relations

How can you bridge the gap between asking and acting?

Gartner Group Research

Gartner Group Research indicate that:• 95% of all organizations collect feedback regularly

from their relations • only 10% actually act upon it / make changes • only 5% inform the respondents regarding “what

happens now”.

AskMake

Changes ACT

95 %

10 %

5 %

“Use the data, or don’t bother surveying the customer” Gartner, May 2009

Collecting information

Create a quest• Use a template for inspiration• Choose correct rules and features• Involve QuestBack for quality

assurance

Invite your target group(s)• Via email invitation• Via general URL

Analysis and reporting• Reports are generated

automatically• 7 different export formats• Easy to split up and customize

reporting

Receive feedback• Quick response• Good overview over data

collection• Automatic notifications

Areas of use

Sales solutions

QuestBack provides leading solutions for Enterprise Feedback Management (EFM) that empower our customers to collect, analyse and follow up on business critical information.

2. AnalyseExtract reports

3. Follow up

• Directly on responses

• Pre-set internal notifications

• email marketing activities

1. Collect Run a Quest

Leading feedback management solution

Versatile analysis and reporting models

Follow-up A unique opportunity to follow up specific respondents afterwards, no matter whether they have answered with hidden identity or not

Customized feedback and/or new quest

Response / dialog

Example:

Send specific information to all respondents that have answered with ”1” or ”2” to the question.

Follow-up is also possible 1-to-1, e.g. based on free text answers given by respondents.

Very unlikely Very likely

“How likely is it that you are going to continueto be a customer next year as well?”

Automatic follow-up: Notifications

Create Notification in Quest Designer

Respondents choose a particular answer alternative in Quest

Receive notification email

NB:Send notifications to the responsible persons for follow-up or directly back to the respondents. For more information, check : Notifications

iThe responsible person for follow-up can enter into an email dialogue with the respective respondents.

How QuestBack works with you

• Support

• Training

• Quality Review

• Workshops

• Templates and articles

• Security and privacy protection

Why choose QuestBack?

• Leading supplier and product

• Innovative and user friendly solutions

• First class security and deliverability

• Unique knowledge provider

• Accessible local user support

More than 4 000 customers

www.questback.com/customers

Interested in seeing some examples?

By clicking on the icon to the right, you will be taken to an example of a multilingual quest

created in QuestBack.

Once you have submitted your answers, you will be forwarded automatically to the results.

A click on the icon to the left opens the Quick Tour where you get a 4-minutes overview of QuestBack.