questback demo
DESCRIPTION
QuestBack AS is Europe’s leading providerof Enterprise Feedback Management (EFM)and online surveys - web-based services forrelationship development through the collection,analysis and follow-up of business criticalinformation. First you Ask and then you Act –Ask & Act™. Our customers achieve betterfinancial performance through increasing thesatisfaction and loyalty among their customersand employees.TRANSCRIPT
Bart De Moor – Sales Manager
Do you know what people important to your company think right now?
FeedBack Management
FeedBack Management Services
WWW.QUESTBACK.BE
MARKETING – SALES – HR – TRAINING – ADMINISTRATIE – EVENT MANAGEMENT
Europe's leading supplier of FeedBack Management (Saas)
Headquarter Norway (Oslo) 17 offices around the globe + 27.000 users + 5.000 companies 92% happy customers
Many organizations are trying to improve their relations with there customers/employees ... With results?
QuestBack helps organizations to lower their investments and time effort in gathering feedback and optimize the Return On Investment by facilitating their follow-up actions.
Gartner Group Research indicate that:
• 95% of all organizations collect feedback regularly from their relations
• only 35% actually act upon it / make changes
• only 10% inform the respondents regarding “what happens now”.
“Use the data, or don’t bother surveying the customer” Gartner, May 2009
Gartner is the world’s leading information technology research and advisory company.
FeedBack Management: in 4 stappen
Ask & Act is een ruimschoots bewezen proces die u verzekert van succes in uw zakenrelaties. Controleer of u het maximum haalt uit uw communicatie met uw
werknemers, klanten, partners of leden, met het oog op duurzame, WIN-WIN relaties.
Ask & Act is een ruimschoots bewezen proces die u verzekert van succes in uw zakenrelaties. Controleer of u het maximum haalt uit uw communicatie met uw
werknemers, klanten, partners of leden, met het oog op duurzame, WIN-WIN relaties.
Areas of use
Sales
Marketing
HR
Training / Event
Snel en gemakkelijk beheren en aanmaken van nieuwe enquêtes.
Overzicht van uw vragenlijsten en + 400 templates
11 languages
Templates: Dutch
Over 400 templates available to all QB users
How can it look like?
Quest Reporter
Export reports + Webreport
• Gather feedback from customer lifecycle events (e.g. a support interaction). Automatically triggers act functionality
• E-Newsletter tailored to customers’ needs
• Internal notification to Key Account Manager (KAM)
• KAM email or call-back to customer
• Positive customer experience resulting in increased customer satisfaction
Ability to Act An example
“Automated email alerts work” Gartner, May 2009
Enterprise Feedback Management
Integration (make your processes run automatically)
Contact:Bart De MoorSales [email protected]+32 (0)499 699 008