Questback Essentials

Your SHORTCUT to INSIGHTS

Oslo/London, Nov 2019incl. Winter 2019/2020 Release (v34)

ENGAGE AND BUILD RELATIONSHIPS,

BASED ON INSIGHTS THROUGH FEEDBACK AND FOLLOW-UP

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BASED ON two founding pilars

Follow-up

▪ Feedback is more than results in charts and tabls: focus on individiual responses, for in-depth insights and two-way follow-up dialogs

▪ Integratred follow-up, two-way and dialog-based

▪ 1-to-1

▪ 1-to-many

▪ 1-to-all

▪ Automated and manual triggers

▪ Logs and case handling capabilities

▪ Follow-up as team work

DIY / user-friendly

▪ Focus on business users, de-centralized and across the entire customer organization

▪ One workflow to cover it all, from design to reporting/analysis and to follow-up

▪ Clean and modern design and user-interface

▪ Smart wizards to support feedback work

▪ Design, with best-practive templates▪ Distribution, with seamless import of invitees▪ Launch, with technical validation

▪ Customer community with extensive help and tutorial section

Questback Essentials

Foundation: corporate elements, to support local feedback with centralized governance

▪ Focus on multi-user accounts, with enhanced user handling, working groups and folder management

▪ Full branding, with account wide options for default settings in Media and Theme Managers

▪ Secure, ISO-certified and fully GDRP-compliant data hosting in Germany/EU

Smart INSIGHTS through Questback Essentials lead to smart BUSINESS DECISIONS

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▪ Online and real-time reports▪ Open report sharing via URL▪ Dashboard-inspired single-page view▪ DIY theming/branding▪ Batch generation and export▪ Editable charts in exports▪ Enhanced and interactive LiveReports▪ Analysis, with extensive options for filters,

comparisons and cross-tabulations▪ Aggregation of data

▪ Mobile friendly, responsive survey layout and DIY theming/branding

▪ Multi-source (email, SMS, URL, QR code)▪ Multimedia support in survey▪ Extensive survey library, with best-practice

content▪ Superior user experierence, with with smart

wizards▪ Mobile-friendly and interactive question types▪ DIY theming/branding▪ Extensive options to customize and

personalize invitation and survey experience

QuestbackEssentials

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DO MORE – turn feedback into INSIGHTS

FEEDBACK COLLECTION, always ...

REPORTING, featuring ...

FOLLOW-UP, your natural next step to INSIGHTS!

▪ Automated follow-up, with notification emails▪ Manual follow-up, incl. drill-down text answer▪ Two-way dialog, fully transparent with speech bubbles▪ Case handling for follow-up cases, individually or as team▪ Reporting on follow-up with case log, exports ▪ Full control, with option to review, edit, comment, classify or

remove selected responses

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Release overview 2015-2019 – selected KEY ELEMENTS

2016

USER EXPERIENCE / ADMIN

▪ Time zone support

▪ User groups, and approval process (optional)

BRANDING

▪ Theme / Media Manager

DESIGN

▪ Quest wizard (templates)

▪ New question types: ”upload” and ”open answer short, multiple”

DISTRIBUTION

▪ Scheduling, delays and quarantienes

REPORTING

▪ Interactive LiveReports

▪ Matrix comparison / index

FOLLOW-UP

▪ Internal cases

INTEGRATION

▪ Utility (file-based)

2017

USER EXPERIENCE / ADMIN

▪ 2-step authentificiation (optional)

DESIGN

▪ New question types: slider element, multi/custom matrix, and hierarchy

▪ Scoring (quizzes)

DISTRIBUTION

▪ Enhanced sender settings, to maximize delivery rate / trust scores, support for custom SPF/DKIM

REPORTING

▪ New export type (all receipts combined)

▪ Extended chart settings

FOLLOW-UP

▪ Enhanced response grid, with additional system data

▪ Option to review, edit, comment and delete individual responses

2018

USER EXPERIENCE / ADMIN

▪ Single sign-on / SSO (optional)

▪ GDPR support, incl. GDRP Statement Manager

▪ Event-driven feedback: edit published quests

▪ Customer Community

DESIGN

▪ Quota based on response options

▪ Enhanced routing, with new condition builder and new option for conditional response options

REPORTING

▪ Enhanced export options, to incl. files added in ”upload” question type

FOLLOW-UP

▪ Enhanced condition builder for notifications, targeted follow-up with flexible AND/OR conditions

2019

VOICE OF THE EMPLOYEE (VoE)

▪ Advanced Hidden Identity, with min. threshold for responses to be displayed in reports

USER EXPERIENCE / ADMIN

▪ Efficient handling of question lists

▪ Unified condition builder, incl. conditions on dates

▪ Enhanced user management

REPORTING

▪ Overhauled and enhanced analysis with new condition builder for filters

▪ Filters: flexible AND/OR conditions and flexible operators, plus conditions on open answers/dates

▪ Streamlined report settings, for efficient batch reporting

▪ Heatmap-inspired tables, with ”COLLECTIONS” to combine scores and stats for selected questions

2015

USER EXPERIENCE / ADMIN

▪ Launch of Questback Essentials

▪ New design and user-interface

DISTRIBUTION

▪ New email infrastructure and bounce logs

▪ Enhanced wizard and grid to import/manage invitees

▪ SMS invitations

REPORTING

▪ Dashboard-inspired LiveReports, with enhanced chart options

▪ Enhanced analysis (comparisons) with ”Series”

FOLLOW-UP

▪ Overhauled/re-launched, with case handling for two-way dialog

INTEGRATION

▪ Dynamic links (URL-based)

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Journey ahead – faster, better and more dynamic INSIGHTS

Focus on process-driven and dynamic feedback and follow-up

JOURNEY #1

Flexible, multi-source and mobile-friendly feedback work

JOURNEY #2

Superior and harmonized user-experience, with fully digital user

guidance

JOURNEY #3

Smart feedback and insights for teams and organizations

JOURNEY #4

WHY QUESTBACK ESSENTIALS?

SELECTED KEY ELEMENTS THAT MAKE A DIFFERENCE

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Questback Essentials: get STARTED in no time!

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Your short cut to INSIGHTS

Working with Questback Essentials is as easy as it gets:

▪ Log in as user

▪ Click on relevant shortcut

▪ Continue where you left

Once logged in, Questback Essentials welcomes you with an individual activity overview, including:

▪ Key data about your own feedback work; with number of quests, invitations, responses and response rates

▪ Shortcuts to all your latest work history and other relevant feedback initiatives.

▪ Latest news on Questback Essentials

▪ Quick access to the previous release notes, the user manual and support forms under ”MENU”.

▪ Our Customer Community and the ”Resource Center” offer a wide range of (technical) documentation about Questback Essentials.

By the way, did you know? Questback Essentials is available in your time zone, and supports the localization of date/time stamps according to your local standards!

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3.0Feedback work based on BEST-PRACTICE templates

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(*) planned release alreadyin November 2015 !

Best-practice template section

Working with Questback Essentials includes access to a wide range of best-practice templates:

▪ Easy-to-use wizard to create a quest based on a template

▪ Templates translated in multiple languages, with the option to limit template selection to user language

▪ Suggestions of templates based on intended use case

Once you have created your own draft quest based on one of our best-practice templates, you can ...

▪ Flexibly edit and adjust the the quest according to your needs.

▪ Adjust the language versions according to your needs.

▪ Save it as your own template and share it with your colleagues.

By the way, did you know? Our best-practice template sections covers use cases both in VoE, VoC and other areas!

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3.0Feedback made SIMPLE!

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Your user experience in focus

Intuitive work-flows and built-in smart system support lets you focus on what matters most: the content of your feedback initiatives.

▪ Consistent workflow for all your feedback iniatives: step-by-step from left to right, covering everything from settings to feedback and follow-up dialogs!

▪ Smart wizards support you in your key activities e.g. when uploading questions or details of people that you would like invite to provide feedback.

▪ Embedded technical validation makes sure that you launch onlyhigh-quality feedback initiatives

▪ Accessibility for visually impaired is an integrated part of Questback Essentials!

▪ One unified and harmonized condition builder through the service, incl. access to system data, open answers and dates, to

▪ Personalize the survey experience with routing, ▪ Allow precise reporting/analysis, with flexible filters,▪ Initiate targeted follow-up

By the way, did you know? We are constantly working to harmonize the user-experience and the functionality available through-out the entire workflow.

The latest addition to this work stream is our harmonized way to efficiently work with question lists under «Designer» and «Reporter», with the option to select multipe questions and to move, duplicate or delete them in one GO!

Workflow

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3.0Questback Essentials boost feedback in VoE space

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Driving the VoE Experience

Protection of (personal) data and save-guarding the respondent’s identity is more important than ever, especially for sensitive feedback projects in the VoE space. Employees not only need to be able trust that their feedback is being kept confidential by their employer; they also expect a feedback solution to support this technically, from A-Z.

To meet this demanding need in the Employee Experience space, we have completely overhauled and significantly enhanced the way Questback Essentials treats confidential feedback and allows our customers to work with it!

Our new ADVANCED HIDDEN IDENTITY (AHI) features:

▪ Minimum threshold that needs to be met for feedback and responses to be displayed in reports.

▪ Options to set strict limitations when it comes to accessing raw data and/or individual answers.

By the way, did you know?

In addition to AHI being available as an optional setting for all users in an account, Questback supports flexible and powerful options for organization to define and get their own account-wide default settings for AHI (*), e.g. AHI activated per default for all designer users, with a min. threshold of 8!

(*) Subject to add-on license fees, based on underlying contract version. Please reach out to your local Questback office or partner for more information!

BENEFITS

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3.0Feedback: boost LOCAL initiatives yet keep control

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Work with our approval process (*)

Questback Essentials is the feedback platform of choice for organizations with de-centralized business users for local and ad-hoc DIY surveys that should be combined with centralized control, content quality assurance and guidance.

Our approval process meets and supports such corporate needs directly in Questback Essentials!

▪ Designer users work locally and have the right to create own surveys, which they need to submit first for approval before they can publish and distribute them.

▪ Super users typically work in a central role and receive the approval requests to review the draft survey. If all quality requirements are met, the super users approves the survey so that the designer user can publish it.

Besides the approval process, the flexible multi-user setup of accounts in Questback Essentials support cross-team sharing and cooperation, and offers secure data storage of all feedback initiatives across the entire organization, with Questback as certified and approved vendor.

By the way, did you know? We continuously listen to our customers, and actively include their suggestions in our R&D roadmap. The approval process, like many other elements, is the result of such customer-driven and co-operative development!

(*) Available as optional account setting. Please contact your local Questback office to learn more about the details of the approval process.

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3.0CO-OPERATE and SHARE your feedback work!

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Feedback work as team effort

▪ Questback Essentials offers full support for multi-user accounts, allowing you to co-operate and share your feedback work across your organization and beyond, with extended user handling capabilities for super users!

▪ Super users in an account have the option to create user groups, allowing flexible and efficient handling of access rights to folders.

▪ As an individual user, you have full control of your own folders and data, but you also have full flexibility to grant access rights to other users or user groups by sharing your folders and its content.

▪ Questback supports and allows co-operation at all stages of your feedback work: from sharing and duplicating surveys to kick-starting new feedback initiatives, to co-operation with distribution, shared reporting and analysis and targeted follow-up.

▪ Do you have colleagues speaking different languages? No problem! Questback Essentials works in 10+ different user languages!

By the way, did you know: our biggest customers work successfully with accounts that include several hundred user licenses, for true feedback work across teams and borders; all with one contract, one secure hosting and Questback as one trusted provider!

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Branding: Theme Manager for STYLISH and RESPONSIVE themes

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Survey experience in focus

Asking the right question to the right person at the right time is one thing, but it does not stop there! Questback focuses on giving respondents superior survey experiences.

In our brand new THEME MANAGER, our customers can create their own themes for surveys, emails and report, for a complete DIY branding of all their feedback activities, with own logos, fonts, colours and background images.

In the theme manager, all user can also define their own default settings, and share their themes with other users, to support cross-team collaboration.

Following our efforts to strengthen the corporate profile of Questback Essentials, the responsible users can set account-wide default themes, and even de-activate the standard Questback themes, to ensure consistent branding of all feedback activities of all users in an account.

In addition, all survey themes are by default, set to responsive and adjust automatically to the size of the screen. Responsive not only means that the width is adjusted: response buttons are increased as well to be touch-screen friendly and matrix questions are broken down to a vertical alignment to avoid horizontal scrolling.

By the way, did you know? Full DIY branding with our Theme Manager is included in all subscription packages, and does not come as any add-on cost!

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3.0ENHANCE your feedback work with media elements

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Make your surveys look good!

Questback Essentials allows to include multimedia elements in the survey work with, to offer a superior and interactive survey experience.

Our brand new MEDIA MANAGER includes:

▪ Option to share own media files with other users, strengthening the corporate profile of Questback Essentials, and supporting team work.

▪ Thumbnail view to provide a better and intuitive overview of all media files in the Media Manager.

▪ Support for media files, video and documents (MS Office formats and PDF)

▪ Unlimited storage place, and up to 5MB per file.

▪ Quick filters to view only own media files.

Working with media files in a survey is effortless. Just upload your files to the Media Manager, and then work with the media picker to add them to all relevant survey fields, efficiently and smoothly, incl. distribution and follow-up work with embedded media files in emails, and include logos and background images in reporting themes!

By the way, did you know? Based on our experience, there is no doubt that active work with media elements leads to better feedback and more insights!

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INTERACTIVE surveys with sliders, piping and scoring

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Make the most out of your surveys!

Questback Essentials goes beyond static feedback collection. Our customers are now able to present questions with interactive Slider Elements for a mobile friendly survey experience.

In addition, Piping (with our question & answer tags) and Scoring allow to build interactive surveys through-out all stages of the feedback process:

▪ Design: customize surveys and display selected answers of previous questions later in a survey, or assign points to response opens and sum up scores.

▪ Reporting: visualize scores as an integrated part in reports, and use them to create filters and comparisons.

▪ Follow-up: include selected answers in trigger based notification emails, or use scores as trigger criteria to a two-way follow-up dialog with respondents.

▪ Automated data flow: pass on selected survey data via URL parameters to external third-party systems, as part of a URL to which a respondent is being forwarded upon completion of a survey.

By the way, did you know? With interactive surveys in Questback Essentials, our customer benefit from enhanced support for process-driven feedback management, better feedback and higher response rates!

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3.0Gather feedback across LANGUAGE barriers!

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Feedback comes in all languages

▪ In need of reaching out for feedback in different languages? Questback Essentials offers full support for surveys in multiple languages!

▪ Straight forward handling of translations with system generated translation grid.

▪ Operating with languages that include special characters? Questback Essentials operates with Unicode, supporting all languages around the globe and their characters.

▪ The multiple language support does not stop with survey languages. When uploading and inviting respondents, you can assign them to their language, allowing you to reach out to them with email invitations and reminders in their own language.

▪ Choice between a language selection page for respondents, or for the survey language to follow the invitation language directly.

▪ Running a survey in one language and getting a report out in a different language? Full support with report languages!

By the way, did you know? Questback offers best-practice templates translated in multiple languages, combined with flexible handling of language settings.

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3.0Flexible invitations with HIGH DELIVERY RATES

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Flexible Distribution

▪ Define start and stop dates of your surveys down to exact time stamps in your local time zone.

▪ Schedule invitations and reminders for email and SMS to exact time stamps in your local time zone.

▪ Work with quarantines and the option to define “grace” periods during which the same person is not to be invited to the same survey again.

▪ Activate delays to define scheduled invitations by interval, for trigger based surveys that are integrated with third-party source systems.

▪ Keep on overview at all times, with an extended invitees grid, and detailed information when invitees are added, invitations are sent or scheduled to be sent.

▪ Flexible and enhanced settings to ensure highest possible delivery rates and trust scores for email invitations and reminders.

By the way, did you know? Questback Essentials includes a sophisticated distribution log for bounce tracking.

And: should you require even more flexible invitations with own SPF/DKIM settings, simply connect your IT with our technical support, to handle all relevant details!

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3.0Get feedback WHERE and WHEN it happens!

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Feedback going mobile

For others subject to an add-on package, for Questback Essentials an integrated core element: full mobile support for surveys!

▪ All survey layouts in Questback Essentials are fully responsive, automatically adjusting the look&feel to the size of the screen a person is using to respond.

▪ Full mobile support is not limited to survey responses: with system generated QR codes, you can distribute in a survey in new ways, allowing feedback to be provided where and when it happens.

▪ SMS invitations to reach respondents directly on their mobile phones, are available as an add-on module. Once activated, it is available as integrated part of the distribution workflow, including the option to schedule invitations and reminders down to exact date/time (hh.mm).

By the way, did you know? In addition, extended integration capabilities for automated data transfers to and from surveys in Questback Essentials allow to embed feedback in your daily business processes and to capture feedback truly when and where it happens and when it matters most!

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3.0Go MOBILE and reach respondents via SMS

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Survey, featuring:▪ Responsive layout▪ Touchscreen friendly▪ Personalization▪ Logos & media elements

Invitation, featuring:▪ Personalization▪ Short links▪ Flexible sender name▪ Scheduling (hh.mm)▪ By the way: no up-front costs!

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3.0Enhance and combine feedback with DATA you already know

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Respondents: your key assets

In Questback Essentials, we call the people you invite to provide feedback «respondents», and following our ambition to make feedback simple, we offer a straight-forward way to import and handle respondents:

▪ Managing the list of your respondents is an integrated part of our workflow

▪ You can choose between multiple ways to add them: manually (copy/paste), from lists by re-using contacts groups, from files that you upload or through integration calls.

▪ File based imports (and integration calls) allow to include known data about your respondents in addition to their email address, in order to:

▪ customize email invitations/reminders,▪ build skips logics in the survey,▪ use the data for analysis and reporting▪ build and initiate targeted follow-up

activities.

▪ Our Smart wizard leads you through the import process from Excel to Questback Essentials in no time, and allows you to use the data in a mail-merge like ‘Function’ to customize invitations with tags.

By the way, did you know? Data about respondents can be exported as easily as imported, through a one-click export function with an Excel-download to your desktop!

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3.0TRACK and SHARE insights, online and in real-time

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▪ Track feedback: As soon as a survey goes live and responses start to tick in, Questback Essentials offers an automatically generated report with charts, tables and list with free text answers.

▪ Analyse feedback: Questback Essentials allows you to create as many different reports as needed. We give you full control over the content, the visual presentation and the distribution of your reports. Multiple reports can be generated and exported instantly with the efficient batch feature.

▪ Aggregate feedback: work with our INDEX functionality, and generated aggregated feedback scores across questions!

▪ Share feedback: All reports in Questback Essentials are online and in real-time, not only for you as a user, but for anybody with whom the report is shared via a URL as a LiveReport!

▪ Visualize and present feedback: LiveReports can be set up in dashboard style with single page layouts and customized with a wide range of available charts types and flexible options to sort data, including comparisons on aggregate matrix level.

By the way, did you know? With automatically generated test data, you can test the reporting and analysis of your feedback work already in the draft stage, incl. the option to pre-generate targeted LiveReports for external sharing!

Track, analyse, learn and share

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3.0Analyze feedback with INTUITIVE workflows

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▪ Cross tabulations: straight forward setup with one click, combined with sorting options and the flexibility to hide selected columns.

▪ Comparisons: intuitive and flexible workflow, with smart and dynamic labelling of data series and the option to stack filters.

▪ Trend Analysis: increased options to work with rolling interval filters, to compare feedback overtime and find out trends!

By the way, did you know? Our completely overhauled, improved and enhanced condition builder launched now with the winter release 2018/2019 lifted and boosted your analysis work in Questback Essentials to the next level!

It features:

▪ Flexible AND/OR operations to combine multiple conditions, incl. the option to build multi-level condition groups.

▪ Conditions based on open answer questions, with operations like “contains”, or “does not contain”.

▪ Flexible operations, incl. “any of”, “none of” and “all of”, as well as “has answered” or “has not answered”.

Intuitive feedback analysis

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3.0DASHBOARD-INSPIRED and interactive LiveReports

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Visualize and present feedback

▪ LiveReports can be presented as nicely styled and dashboard-inspired single-page view, with all relevant feedback presented on one page, online and in real-time, incl. open answer questions: no need to navigate, re-fresh or export!

▪ LiveReports can be fully branded with own themes, and can be turned into interactive reporting platforms, by offering viewers selected filters for drill downs.

▪ The chart pool in Questback includes a wide range of options, including columns, bars, pies, stacked bars/columns, line, areas, and donuts.

▪ Charts view options include average values, percentage and counts.

▪ Full flexibility for users to re-label texts in chart, as well as sorting chart data (A-Z, Z-A, smallest-biggest, and biggest-smallest).

▪ Option to include our newly overhauled and enhanced response logs, text elements with an introduction or a summary, as well as section titles to structure the report.

▪ Full flexibility to define the order of the charts, including the option to duplicate charts to visualize the same data with different views or filters applied, and the set default views for tables or charts!

By the way, did you know? Viewing LiveReports is free of chart, and does not require a user license!

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COLLECTIONS – combine scores and stats with heatmaps visualization!

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Combine scores in heatmaps!

Our online and real-time reporting in Questback Essentials already stands for quick access to instant insights, but this is no place to rest. We continuously aim to improve and enhance our live reporting capabilities, to provide our customers more insights and opportunities to learn from the feedback they receive!

We present COLLECTIONS, featuring:

▪ Collect/combine scores and statistics for selected questions

▪ Option to weight questions within a collection

▪ Heatmap-inspired visualization

▪ Extensive “slice&dice” to drill down and compare

▪ Wide range of stats available, in customizable table, incl. average, average in %, median, standard deviations, quartiles, min/max values, sum and count.

By the way, did you know? The catchy visualization with heatmaps and combined with extensive stats, is fully available in our LiveReports, with the new option to make the table or chart view the default.

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3.0Follow-up #1: Turn feedback into a DIALOG!

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DO MORE with feedback!

▪ Questback’s philosophy from the very start has always been to take feedback to the next level, by allowing you to engage respondents in an interactive follow-up dialog once they have answered.

▪ Turn your feedback initiatives from a one-way monologue (you ask, people respond) to two-way dialog (you ask, people respond, you act/engage).

▪ Showing your respondents that you are listening allows you to build a relationship with them, lifting them up from being a random element in a research sample to a person who is heard and valued.

▪ Follow-up is an integrated part of your workflow in Questback Essentials: operate with automated email notification or start the process manually 1-to-1, 1-to-many or 1-to-all as part of your reporting work.

▪ Follow-up dialogs in Questback is transparent with all dialog elements visible as speech bubbles.

By the way, did you know? Questback Essentials lets u you track handle all your follow-up activities/cases as a team effort in an easy-to-work-with case grid.

The options there include case numbers, quick filters and the option assign a case a status and a handler, plus a case log with charts and tables.

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Follow-up #2: focus on and CONTROL over individual responses

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Focus on Individual Responses

We aim to offer a feedback solution that goes beyond static feedback collection and reporting. Our response grid under “Follow-up” is an integrated part the regular workflow, and allows our customers to see all relevant feedback data in one view, and to initiate target follow from there:

▪ Flexible selection of data: our response grid is fully customizable and the users are free to select which feedback data (columns) they would like to have displayed, incl. sorting and export options.

▪ System data: the grid allows now to select and display an extensive list of system data for each response together with the answers and uploaded background information, incl. a unique responseID, the response time, the response language, the device type used and many more.

By the way, did you know? With follow-up, we also mean that we give you full control and full flexibility to work with your individual responses.

As such, you have the full right to review, edit, comment and delete selected responses, as well as the export them with a one-click export to Excel directly to your desktop!

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3.0Follow-up #3: export type with all feedback COLLECTED as “receipts”

in one file

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Exports beyond the usual formats

Questback Essentials of course offers a wide range of export options for all reports.

▪ “Summarized Reports”, with system generated charts and tables to the formats PowerPoint, PDF, Word and Excel. Charts are added to PowerPoint, Word and Excel as editable elements and not as pictures.

▪ Raw data exports are supported to CSV, SPSS and Excel, both with numeric and text coding.

▪ Report metadata includes the link to our dashboard-inspired LiveReports

▪ Full support for batch export of multiple reports.

By the way, did you know? As part of our efforts to provide you full support of all feedback received, we include the special export type “all answer forms”.

It collects all individual responses and lists/displays them as “receipts” one-after-the-other, in the same file (Word or PDF).

Once exported, you have all receipts collected in one place, for further external follow-up, processing and documentation!

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3.0Reach out to Questback and let us HELP you!

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Questback: we know feedback!

We offer access to our Questback Essentials platform as annual subscription packages, including much more than just a username and a password:

▪ Access to a wide number of survey templates in 10+ languages.

▪ Access to local support in local language.

▪ Quality assurance for surveys prior to publication.

▪ Access to our local customer success teams, for advice, workshops, guidance and more.

As leading vendor for feedback solutions, Questback is covering all stages on the feedback maturity curve, starting with Questback Essentials and leading to highly sophisticated and scalable feedback solutions, integrated with dashboards, IT legacy system and underlying feedback databases.

As trusted your feedback partner, we will grow with you, as your feedback needs develop.

By the way, did you know? In addition to our 24/7 Customer Community, linked seamlessly to Questback Essentials via SSO, we include automated onboarding programs with scheduled emails and online training sessions and tutorials!