questback "the future of employee research"
TRANSCRIPT
INCREASING ENGAGEMENT AND INSIGHT FROM EMPLOYEE RESEARCH
CURRENT VIEW OF EMPLOYEE RESEARCH
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2 The CEO Agenda
Financial Times, 2014 1020 CEOs, presidents and chairmen interviewed
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2 The Speed of Change
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2 Why?
§ Organisations need to be more agile and reactive § Strategic insight needed to inform decisions § Planning cycles shorter
§ Organisations must cater for a workforce with different demands and expectations, including millennials
§ Need to support blend of quantitative data collection, ongoing dialogue and development
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2 Why?
§ Organisations need to be more agile and reactive § Strategic insight needed to inform decisions § Planning cycles shorter
§ Organisations must cater for a workforce with different demands and expectations, including millennials
§ Need to support blend of quantitative data collection, ongoing dialogue and development
Surveying once a year no longer sufficient
CURRENT AND FUTURE MODELS
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2 People want to talk
There’s a need to increase two-way feedback, encourage dialogue, transform culture and drive organisational change.
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2 A Feedback Culture
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“A feedback culture is driven by daily conversations, asking for improvements on performance or giving a pat on the back. The longer the period of time between the act and the conversation, the less useful it is.“ Peter Cheese, CEO, CIPD
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2 What does this mean for Businesses?
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2 Key Themes
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§ Integration across the “employee journey” § Implementation of “always on” feedback § Closer ties with Line of Business management for ad hoc insight
exercises § Linking to business outcomes rather than notional scores § Linkage to customer insight and VoC metrics § Employee insight as part of Business Process rather than a series of
projects
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The new Employee Insight map
Scheduled Surveys Annual / Pulse
Employee Voice “Always On”
Company Voice “Ad-‐hoc” Ques?ons
A@ract
Recruit Retain
Develop
Exit
Current Workforce
Talent Pool
On-‐board/Induct
Employer Branding
Employer Value Proposi?on
Dashboards & analytics to dissect/segment and analyse
Data Integration Layer – HR, Finance Etc.
Take Action
Customer Data
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2 Challenges
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§ Moving from anonymous to confidential § Breaking the dependence on benchmarks and score targets § Support for Line Managers; decision making & action planning § New technology requirement; data collection / integration, analysis
and visualisation
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Culture change; for leaders, managers and all colleagues
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PRESENTATION NAME
Integrating CX and EE – blogs and articles
TECHNOLOGY FOR THE FUTURE
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Mobile First
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2 New Technologies
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Insights for Everyone
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Insights for Everyone
Thank you For more information, please contact
0207 403 3900