JJAY AY PPOUDRETTEOUDRETTE713-478-9935

JJAY AY PPOUDRETTE - OUDRETTE - ExpertiseExpertise• Training and organizational development experience for

Fortune 200 Company – 48,000 employees

• Over 8 years training/curriculum design and facilitation

• Over 15 years of leadership/professional development

• Over 15 years of sales experience

• Over 12 years of route operations management experience

JJAY AY PPOUDRETTE – OUDRETTE – My Interest…My Interest…• To be a team player within a company where I can utilize

my educational qualification as well as my innovative ideas as a training specialist/consultant to benefit the company

• My love for education as well as my technical expertise with designing, developing, implementing, evaluating, and facilitating instructional systems for adult learners would assist in the betterment of my preferred company

JJAY AY PPOUDRETTE – OUDRETTE – EducationEducationMaster of Education:Master of Education: Leadership of

Educational Organizations American InterContinental University

Hoffman Estates, IL

Bachelor of Fine Arts: Visual Communication/Digital Design

American InterContinental University

Hoffman Estates, IL

JJAY AY PPOUDRETTE – OUDRETTE – Professional ExperienceProfessional Experience

WASTE MANAGEMENT, INC.WASTE MANAGEMENT, INC. 2002 – 20102002 – 2010 Houston, TX

Corporate Service Delivery & Design Manager – Service Machine

2008 – 2010Houston, TX

Corporate Trainer II – Fleet Services & Logistics 2006 – 2008Houston, TX

Corporate Project Coordinator – Fleet Services & Logistics 2004 – 2006Houston, TX

Corporate Data Analyst – Fleet Services & Logistics 2002 – 2004Houston, TX

JJAY AY PPOUDRETTE – OUDRETTE – Selected AccomplishmentsSelected Accomplishments• Completed a Training Needs Assessment for Waste

Management Corporate Service Machine Department

• Designed, Developed, Implemented, & Evaluated the Customer Service Representative Training – Identified 4-major strategic business initiatives to include:

1. Customer Expectations2. Definition of each Service Machine Process3. Explanation of MAS (Mid American System) Coding4. Understanding of how each initiative ties into JD Power

Associates & WM Customer Engagement

JJAY AY PPOUDRETTE – OUDRETTE – Selected AccomplishmentsSelected Accomplishments• Built a Service Machine Customer Experience Manager 3-

day Training Program– Identified 9-major strategic business initiatives to include:

1. Customer Experience Managers & Service Machine

2. JD Power & Associates & Waste Management

3. Service Machine; Past, Present, & Future

4. Reports & Service Machine

5. West Platform 6. Call Center Knowledge

7. MAS 8. Operations 9. Maintenance

JJAY AY PPOUDRETTE – OUDRETTE – Selected AccomplishmentsSelected Accomplishments• Rolled out the Revitalized Service Machine Training –

Instructor Led– Completed 2-pilots in two different Market Areas

• New Jersey• North Texas, Oklahoma, Arkansas

– Training to be rolled out to approximately 20,000 WM Employees across the United States & Canada

– Used a Holistic Approach where students are kept involved with hands on training

JJAY AY PPOUDRETTE – OUDRETTE – Selected AccomplishmentsSelected Accomplishments• Trainer Instructional Designer – Facilitator

– Assisted in the Curriculum design, development, and facilitation of Fleet Manager 101 Workshop

• Course Piloted June 25, 2007 – 5 major Fleet Maintenance metrics impacted

• Provides on-board training for outside new hire Fleet Managers, development of current Fleet Managers, and development of high-potential employees to maximize Fleet Manager efficiency

• Facilitated curricula demonstrating adult and accelerated learning techniques

JJAY AY PPOUDRETTE – OUDRETTE – Selected AccomplishmentsSelected Accomplishments• Designed user guides that have been invaluable tools that

support training and usage of information• Managed curriculum design, development, and

implementation for 5 different courses: 1. FMSS – Fleet Maintenance Statistics System2. DAR – Daily Activity Report3. FDT – Fleet Dashboard & Toolkit4. FM 101 (Fleet Manager)5. EMAP – Efficiency Management & Planning

JJAY AY PPOUDRETTE – OUDRETTE – Selected AccomplishmentsSelected Accomplishments• Process driven – designed, developed, and implemented

process for requesting & scheduling training– Provided field-wide training visibility by designing and implementing

a Training Page on the WM internal website

• Initiated Waste Management Learning Center (WMLC) for all Fleet Corporate Technical Training Courses– All students/employees trained are registered in WMLC– By creating a standardized registering plan, WM is in compliance for

proper tracking of fleet technical training courses

JJAY AY PPOUDRETTE – OUDRETTE – Selected AccomplishmentsSelected Accomplishments• Assisted in the development of the Corporate Efficiency

Metrics Analysis Tool for Fortune 200 Company– Created Fleet Dashboard and Toolkit (FDT) to measure 7-critical

maintenance measures– Tool tracks metrics for over 2,000 sites– Represents 100% visibility of PM (Preventative Maintenance)

Currency, Repairs, Labor Utilization, Inventory/Parts, Asset Utilization, Asset Availability, CSI (Customer Service Interruptions)

– By developing the FDT, it has led to a 57% improvement on CSI’s company-wide

JJAY AY PPOUDRETTE – OUDRETTE – Selected AccomplishmentsSelected Accomplishments• Created in-depth improvement processes for fleet login

approvals– Per year over 7,200 requests are approved for 3 fleet corporate

programs

• Project Management – Designed, developed, and implemented the process for requesting/canceling/transferring/sales of Corporate FCC licensing– Manage over 700 licenses– Researched possible licenses that were not being utilized which

resulted in over $2M company profit– By creating a standardized plan, the company is in compliance and has

averted over $1M in possible fines

JJAY AY PPOUDRETTE – OUDRETTE – Selected AccomplishmentsSelected Accomplishments• Project Management – Developed and initiated the

Corporate Rewards and Recognition Top Shop program– Created Top Shop – annual event that is captured through maintenance

metrics from the FDT– Annually identify 16 winners company-wide that receives this

prestigious award– Led, coordinated, and tracked all aspects of Top Shop to include;

vendors, hotels, conference rooms, location• Saved department over $75,000 in 2006

RecommendationsRecommendationsKelly N. CookKelly N. Cook

Vice President - Employee/Customer Engagement and CRM, Waste Management, Inc. (colleague)

“All customer-centricity strategies include an important stage: implementation. Jay was one of the core members of the implementation team. She was an outstanding team player; always ready for any challenge ahead. She felt strongly that building strong relationships with frontline leaders was important to gaining buy-in and ownership. Her first hand knowledge of day-to-day business processes was imperative to the quick wins we rolled out during the beginning phases of Customer Engagement. These quick wins delivered favorable business benefits. She brought laughter, leadership and enthusiasm to our mission.”

February 13, 2010

RecommendationsRecommendationsDon PayneDon Payne

Manager of Corporate Communications, Waste Management, Inc. (colleague)

“Jay is a knowledgeable and enthusiastic professional for Waste Management. She consistently shows excellent project management and organizational skills in all of her responsibilities. In addition, Jay is a great communicator and listens attentively to others; she is a very detail-oriented team player who is a joy to work with. I highly recommend Jay Poudrette - she is a person you would love to have on your team.”

February 18, 2010

RecommendationsRecommendationsSarah CooperSarah Cooper

LMS Specialist/Trainer I, Waste Management, Inc. (colleague)

“Jay is an amazing colleague to work with. She is a quick learner when we went through WMU training and she is very knowledgeable in her field. She has a great personality and can work with anyone. Her personality and great work ethic make her invaluable to anyone that she works with.”

February 8, 2010

JJAY AY PPOUDRETTE – 713-478-9935OUDRETTE – 713-478-9935

jpoudrette@yahoo.com

THANK YOU