FLORIDAS 511

SunGuide Data Entry and Style Guide Training

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AGENDAIntroduction and Purpose of the TrainingFlow of EM location data from TMC to 511Data Entry Style Guide: The Need for consistencyHow to Officially Add and Modify configurationSystem Maintenance ActivitiesOperational Coordination IssuesContact Information for Questions

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Purpose of this TrainingEvery change made in SunGuide has the potential to affect 511 users, especially My Florida 511 Personalized Services users

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Purpose of this TrainingReview FDOTs Data Entry Style Guide for SunGuide and FL-ATIS

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Flow of EM Location Data from TMC to 511

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Flow of EM Location Data from TMC to 511Configuration Data within FL-ATISDistrict XIDS DatabaseFL-ATIS WebsiteFL-ATIS IVRIVR DatabaseConfig Data Sent when C2C Publisher RestartsEM Locations, TSS and TvT Links, DMS, CCTVStatus/Command Data Sent Periodically/AsynchronouslyEM Events, TSS and TvT Status DMS Messages, Floodgate MessagesAll website status and configuration data comes from IDS DatabaseAll IVR status and some IVR configuration data comes from IDS DatabaseAdditional IVR configuration data comes from IVR DatabaseManually-entered Config Data / Voice RecordingsEM Location Prompts, TvT Link Prompts, EM Extracts, Call TransfersNOTE: Differences in these two configurations may lead to errors in IVR

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Sources of FL-ATIS Data ErrorsAdministration inconsistencies among DistrictsNaming RoadwaysCross Streets and Mile MarkersTravel Time reportingMissing or different densities of EM LocationsDMS and CCTV location namesReporting inconsistencies among DistrictsIncidents and congestion on roadwaysCross-district congestion reportingInconsistency when duplicating other districts EM Locations

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Sources of FL-ATIS Data ErrorsC2C refresh for configuration dataRampsLatitude, Longitude and MidpointsCCTV camera locationsDMS locationsTSS and TvT linksEM Locations

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Results of FL-ATIS Data Errors

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Data Entry Style GuideNeed for consistencyTwelve different systems entering data, but public interacts with ONE 511 (One FDOT)Web data is dynamicit changes when SunGuide data is changed or C2C Publisher is restartedI-95, I95 and I 95 are different roads to FL-ATISHow it looks to end userMy Florida 511511 Traffic Map pageConsequence of Repeated EM locations Gaps and missing locations

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Negative Consequences of Adding & Inconsistency of EM LocationsWhen a new EM location is added to SunGuide, there are consequences for FL-ATIS and 511Impacts the Web siteChanges My Florida 511 roadways and locationsConfuses users about where a crash or incident is locatedCreates inconsistencies that reflect poorly on FDOTImpacts the IVR (phone) systemFL-ATIS team must record .wav files for all new locations in English and SpanishFL-ATIS team must program and test new grammars words 511 recognizes in English and Spanish

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Crucial Priorities in Data ConsistencyRoadway DescriptionRoadway Description is commonly referred to as Covered RoadwaysAffects how Highways appear in the filter drop-down menus on the Web site

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Roadway Description (Style Guide Page 3)Interstate Highways: I-XX (where XX is the number of the highway, whether it is 1, 2 or 3 digits in length)U.S. Roads: US-XX (where XX is the number of the highway, whether it is 1, 2 or 3 digits in length)State Roads: SR-XX (where XX is the number of the highway, whether it is 1, 2 or 3 digits in length)County Roads: CR-XX (where XX is the number of the highway, whether it is 1, 2 or 3 digits in length)The Turnpike:Floridas Turnpike

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Roadway Description (Style Guide Page 3)The roadway designator is in all capital lettersThere is a hyphen (-) between the letters and the roadway numberThere are no spaces between the letters and the hyphen or the hyphen and the numbersThere are no periods after the letters in the highway designationThe direction of travel should not be included when not a part of the roadway name

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Roadway Description (Style Guide Page 3)Named Roadways: Capitalize the first letter of each word in the roadway name and designation, except where noted belowFor example: Davie Boulevard (not DAVIE BOULEVARD)There should not be abbreviations in roadway names (unless otherwise noted)Roadway designations also should be spelled out fully: Avenue, Boulevard, Causeway, Expressway, Road, Street

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Roadway Description (Style Guide Page 3)For highway names that are abbreviations or acronyms, the name should be in all capsFor example: PGA or LPGA Boulevard (NOT Pga or Lpga)When a direction is part of a roadway name, spell out the directionFor example: North Jones Road, Southwest Davis Boulevard

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Roadway Description (Style Guide Page 3)A District wants to add this roadway to SunGuide for coverage on 511. How should the roadway description be correctly entered into SunGuide?SR 434Alafaya TrlSR-434N. Alafaya TrailAlafaya Trail North

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Roadway Description (Style Guide Page 3)A District wants to add this roadway to SunGuide for coverage on 511. How should the roadway description be correctly entered into SunGuide?SR 434Alafaya TrlSR-434N. Alafaya TrailAlafaya Trail North

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Roadway Description (Style Guide Page 3)SR-434SR-434

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Crucial Priorities in Data ConsistencyCities and Metro AreasIt is required that each EM Location have an associated City or Metro Area where applicable, except in rural parts of the stateFor example, I-10 between Tallahassee and JacksonvilleThis is important for the phone (IVR) system because it allows users to:Search for incidents by city at the main menuNarrow down a highway search by cityIf an event is at a location without a city or metro area, selecting a city will not report that event

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Crucial Priorities in Data ConsistencyCities and Metro AreasMultiple cities can be entered into SunGuide for an location that is in or near multiple major cities. Multiple cities must be separated by a comma.For example: Hollywood, Pembroke PinesLeave the City and Metro Area fields blank on EM Locations with no cityAnything other than a city name (for example: N/A, None) will cause errors in the IVRExceptions to this rule should be discussed with Central Office

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Cities and Metro Areas(Style Guide Page 10)Names should be entered with an initial cap onlyFor example: Orlando (NOT ORLANDO or orlando)Only use the word City when it is a part of the official name For example: Dade CityCity names should be spelled out completely, even though certain parts of the name may ordinarily be abbreviatedFor example: Fort Myers, Saint Cloud, Port Saint Lucie

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Cities and Metro Areas(Style Guide Page 10)Which of the following is an incorrect City or Metro Area entry in SunGuide?Cooper CitySaint AugustineSouth DaytonaCity of MiamiAvon Park

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Cities and Metro Areas(Style Guide Page 10)Which of the following is an incorrect City or Metro Area entry in SunGuide?Cooper CitySaint AugustineSouth DaytonaCity of MiamiAvon Park

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Cities and Metro Areas(Style Guide Page 10)Altamonte SpringsOrlando

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Crucial Priorities in Data ConsistencyEM Reference Point Long NameIncluded in the Description column of an incident on the Web siteMy Florida 511 Segment Start and End PointsSunGuide Response Plan Generator (RPG) to fill in the Cross Street variable on Dynamic Message Signs (DMSs)

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Crucial Priorities in Data ConsistencyEM Reference Point Long NameNeeds to make clear to the user where an event is taking placebe configured to accommodate DMS message limitationsbe consistent with MUTCD requirements, which do not allow hyphens in roadway names

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EM Reference Point Long Name(Style Guide Page 13)Include ONLY the most commonly-used name for the roadway For example: Floridas Tpke, I 595, US 441/ OBT SB, Sawgrass ExpyDo not include:The word ExitThe exit numberThe name of the Covered Roadway (Roadway Description) The city or county nameCapitalize the first letter of each wordNote: Excluding dashes and using abbreviations are due to DMS limitations

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EM Reference Point Long Name(Style Guide Page 13)When a directional location is part of a roadway name, the direction can be abbreviated, but should include a space between multiple letters (S E, S W, N E, N W)For example: N Jones Rd, S W Davis Blvd, E Branch HwyUse ordinal extensions for numbered streetsFor example: 1st Ave (NOT 1 Ave), 22nd St (NOT 22 St), 85th Blvd (NOT 85 Blvd)Special cases and exceptions should be discussed with Central Office

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EM Reference Point Long Name(Style Guide Page 13)Abbreviate when local residents commonly refer to the roadway by its abbreviated name (space between letters)For example: J T B or O B TAll abbreviated cross street names should be in all caps (space between letters)For example: P G A or L P G A Boulevard (NOT Pga or Lpga)Abbreviations should follow the U.S. Postal Service Guidelines: Hwy, Blvd, Rd, Trl, Expy, Pkwy, Cswy, Ave, Tpke, St

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EM Reference Point Long Name(Style Guide Page 13)MM XX XX is the number of the mile markerno space between the two Msa space between MM and the numberFor example: MM 5, MM 37, MM 210For other locations or points of interestunique and provide enough informationabbreviations may be usedFor example: Fuller Warren Brg, St Johns River Brg

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EM Reference Point Long Name(Style Guide Page 13)How should this cross street on the Palmetto Expressway be correctly entered into SunGuide?US-27/ Okeechobee RoadUS 27/ Okeechobee RdExit 17 Okeechobee RdUS 17/ SR 25US 27/ NW South River Dr

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EM Reference Point Long Name(Style Guide Page 13)How should this cross street on the Palmetto Expressway be correctly entered into SunGuide?US-27/ Okeechobee RoadUS 27/ Okeechobee RdExit 17 Okeechobee RdUS 17/ SR 25US 27/ NW South River Dr

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US 27/ Okeechobee RdEM Reference Point Long Name(Style Guide Page 13)US 27/ Okeechobee Rd

Break TimePlease be back here in 20 minutes. The workshop will resume promptly.

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Other Priorities in Data ConsistencyTvT Link DescriptionTvT Link Description is used on the Web site to designate unique Travel Time Links. It appears in the Estimated Travel Times pop-up and the Estimated Travel Times tab

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TvT Link Description(Style Guide Page 21)Each name must be uniqueConsistency will help make the Web site list of Estimated Travel Times easier to readUse abbreviated roadway designations without periods (Ave, St, Blvd, etc.)Avoid other abbreviations unless necessary to make the Description unique or clear to the user

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TvT Link Description(Style Guide Page 21)TVT Links should include the following information in this order:Covered RoadwayDirection of travel (abbreviated: NB, SB, EB, WB) from Starting Point (Mile Marker XX, Exit XX or Cross Street) toEnding Point (Mile Marker XX, Exit XX or Cross Street)

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TvT Link Description(Style Guide Page 21)For example: I-75 NB from Broward/ Miami-Dade County Line to I-595 SR-826 SB from NW 67th Ave to I-75 I-95 SB from I-10 to J Turner Butler Blvd I-275 SB from Exit 45: I-4 to Exit 39: SR-60/ West Tampa Airport

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TvT Link Description(Style Guide Page 21)County lines must refer to the two countiesFor example: I-95 NB from Broward/ Palm Beach County line to Mile Marker XXWhen a Cross Street is a numbered street, always use ordinal extensions.For example: 1st Avenue (NOT 1 Avenue) 22nd Street (NOT 22 Street) 3rd Avenue (NOT 3 Avenue) 85th Boulevard (NOT 85 Boulevard)

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TvT Link Description(Style Guide Page 21)SR-826 in District Six travels in two different directions because of curves or other factors. In this case, include the direction of travel that local drivers will be most likely to recognize. Another option would be to include both directions of travel.For example: SR-826 WB/SB from NW 37th Ave to I-75

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TvT Link Description(Style Guide Page 21)Additional Note on TvT Links and FL-ATIS. There are other aspects of TvT Links that are published to FL-ATIS beyond the naming that affect FL-ATIS functionality:TvT links that overlap can create confusion and frustration among 511 usersOverlapping TvT links should to be kept to a minimum, except where this might create gaps in reportingMake TvT links that make sense to end users and are most useful when setting up My Florida 511 routesEnd points at exits, but not necessarily every exitMake lengths appropriate to local commuter and traveler patternsUse common sense

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TvT Link Description(Style Guide Page 21)

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TvT Link Description(Style Guide Page 21)What is missing from this TvT Link Description?Covered RoadwayfromStarting Point (Mile Marker XX, Exit XX or Cross Street)ToEnding Point (Mile Marker XX, Exit XX or Cross Street)

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TvT Link Description(Style Guide Page 21)What is missing from this TvT Link Description?Covered RoadwayDirection of travel (abbreviated: NB, SB, EB, WB) fromStarting Point (Mile Marker XX, Exit XX or Cross Street)ToEnding Point (Mile Marker XX, Exit XX or Cross Street)

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TvT Link Description(Style Guide Page 21)

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Other Priorities in Data ConsistencyEM Location Long NameDefines what shows on the Web site in the Location column under the Incidents tabPopulates the Location field in an event pop-up on the Map pageCan be exits, cross streets, mile markers, rest areas, toll plazas and other points of interest Wherever possible, the EM Location Long Name should follow roadway signage with regard to the names of roadways includedShould not include the Exit number, since this is added by FL-ATIS from another SunGuide field

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EM Location Long Name(Style Guide Page 6)EM Location Long NameEM Reference Point Long Name

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EM Location Long Name(Style Guide Page 6)Use the following hierarchy to maintain common format:I-XX (or Floridas Turnpike)/ US-XX/ SR-XX/ CR-XX/ Regional Name/ Local Name/ Attraction or Point of InterestNOTE: there should be a space after every forward slash to avoid unusual text wrapping on the Web site.Treat Floridas Turnpike as an Interstate Highway in this hierarchyAlways use Floridas TurnpikeCapitalize the first letter of each word in the roadway name and designation

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EM Location Long Name(Style Guide Page 6)Can include abbreviations should follow the U.S. Postal Service Guidelines should be in title case (only first letter is capitalized) with no punctuationFor example: Hwy, Blvd, Rd, Trl, Expy, Pkwy, Cswy, Ave, St

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EM Location Long Name(Style Guide Page 6)EM Location Long Name examples:Floridas Turnpike/ US-441/ SR-7I-595/ SR-862SR-84/ SW 24th St/ Marina Mile BlvdUS-441/ Orange Blossom Trl SBI-95 NBSR-858/ Hallandale Beach Blvd

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EM Location Long Name(Style Guide Page 6)Roadway directions can be abbreviatedFor example: N Jones Road, SW Davis Boulevard, E Branch HighwayAlways use ordinal extensions for numbered streets For example: 1st Avenue (NOT 1 Avenue), 85th Street (NOT 85 Street)EM Locations that are Mile Markers, use MM XX For example: MM 5, MM 37, MM 210

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EM Location Long Name(Style Guide Page 6)EM Locations that are Toll PlazasInclude an additional description to make it clear to the user which toll plaza is being referenced For example: Broward County Alligator Alley Toll PlazaEM Locations that are other locations or points of interestProvide enough information that a tourist or visitor will know the location For example: Fuller Warren Bridge, Mims Rest Area

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EM Location Long Name(Style Guide Page 6)EM Location Long Name should not include Covered Roadway (Roadway Description) name A location on I-4 should not include I-4 in its nameCity or Metro Area Names which are in another SunGuide fieldAbbreviations in roadway namesAbbreviated highway names should be in all capsFor example: PGA or LPGA Boulevard (NOT Pga or Lpga)

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EM Location Long Name(Style Guide Page 6)Which of these is a correct EM Location Long Name?Fla TurnpikeSR-535/ Apopka-Vineland RdI-95 at US-98/ Southern BlvdSR-780/ Fruitville Rd/ SarasotaMain St/ SR-77I-75 Rest Area

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EM Location Long Name(Style Guide Page 6)Which of these is a correct EM Location Long Name?Fla TurnpikeSR-535/ Apopka-Vineland RdI-95 at US-98/ Southern BlvdSR-780/ Fruitville Rd/ SarasotaMain St/ SR-77I-75 Rest Area

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SR-535/ Apopka-Vineland RdEM Location Long Name(Style Guide Page 6)

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Other Priorities in Data ConsistencyDMS Location DescriptionUsed on the Web site to designate unique DMSsNaming these consistently and clearly will make sure users can find the information they need quickly and accurately

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DMS Location Description(Style Guide Page 24)Use abbreviations for both Covered Roadways and Cross StreetsUse the most commonly used Covered Roadway names For example: US-441/ US-17/92/ Orange Blossom Trail might read as Orange Blossom TrlCapitalize only the first letter of abbreviations, no punctuation Hwy, Blvd, Rd, Trl, Expy, Pkwy, Cswy, Ave, Tpke and StUse ordinal extensions for numbered Cross Streets: 1st Ave (NOT 1 Ave), 22nd St (NOT 22 St)

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DMS Location Description(Style Guide Page 24)Follow this hierarchy:Covered Roadway Direction of Travel (abbreviated: NB, SB, EB, WB) Directional Offset (N of, S of, E of, W of capitalize the direction, put of in lower case or at in lower case) Cross Street (or Mile Marker)

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DMS Location Description(Style Guide Page 24)For example:I-4 WB E of SR-436 I-95 SB at Fuller Warren Bridge I-95 NB at Saint Johns County Rest Area SR-528 WB W of A1A/ Port Canaveral US-1 NB at MM 7.5

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DMS Location Description(Style Guide Page 24)Which of these is a correct DMS Location Description?408-EB-JYPI-295 SB S of Commonwealth Ave75 NB Before US 27I-275 NB S of Bird St.

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DMS Location Description(Style Guide Page 24)Which of these is a correct DMS Location Description?408-EB-JYPI-295 SB S of Commonwealth Ave75 NB Before US 27I-275 NB S of Bird St.

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I-295 SB S of CommonweDMS Location Description(Style Guide Page 24)I-295Southbound

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Other Priorities in Data ConsistencyDMS MessagingIs not a part of FL-ATIS, except DMS messages appear on the Web site Maps pagethe Message Boards tab under the Traffic sectionDMS messages on the roadways should match the information on the FL511.com Web site and IVR system. This willhelp users of both systems understand that they are connected increase the user trust of FDOTs ITS systemsUsers should read a DMS message then call 511 and get more detail

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DMS Messaging(Style Guide Page 27)Should follow these styles:Covered Roadways: should follow the Roadway Description styleCross Streets: should follow the EM Reference Point Long Name styleMUTCD guidelines for changeable message signsAbbreviations should be used because of limited space on DMS panels

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Other Priorities in Data ConsistencyCCTV Location DescriptionUsed on the FL511.com to designate unique CCTV camera locations. It appears in:the Web site Maps pagethe Cameras tab under the Traffic sectionEach name must be unique

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CCTV Location Description(Style Guide Page 28)The CCTV camera location which is hard-coded onto each camera image should match the CCTV camera location description entered in to SunGuide for FL-ATIS

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CCTV Location Description(Style Guide Page 28)Use abbreviations for both Covered Roadways and Cross StreetsUse the most commonly used Covered Roadway names For example: US-441/ US-17/92/ Orange Blossom Trail might read as Orange Blossom TrlCapitalize only the first letter of abbreviations, no punctuation Hwy, Blvd, Rd, Trl, Expy, Pkwy, Cswy, Ave, Tpke and StUse ordinal extensions for numbered Cross Streets: 1st Ave (NOT 1 Ave), 22nd St (NOT 22 St)

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CCTV Location Description(Style Guide Page 28)When naming CCTVs, use the following hierarchy:Covered Roadway (following the Roadway Description naming style, with abbreviations)Direction of the highway the camera is monitoring (NB, SB, EB, WB) optional when two cameras are at the same locationDirectional Offset (N of, S of, E of, W of capitalize the direction, put of in lower case or at in lower case) Cross Street (or Mile Marker)

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CCTV Location Description(Style Guide Page 28)For example:I-4 E of SR-436I-275 W of HowardFrank Br HumpI-95 at SW 18th Rd

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CCTV Location Description(Style Guide Page 28)Other exceptions to these naming protocols should be discussed with FDOT Central Office on an as-needed basis

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I-95 at SW 18th RdCCTV Location Description(Style Guide Page 28)I-95

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Other Priorities in Data ConsistencyLatitude/Longitude (Lat/Long)Used by the website to determine device and EM locations on the mapsMy Florida 511 Personalized Services routes CCTV cameras DMSsIncident locationsTravel Time mappingUsed by IVR to determine radius of incident reporting+/- 5 miles from a given location

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Latitude/Longitude (Lat/Long)(Style Guide Page 33)Inaccurate Lat/Long values result in:CCTV and DMS appearing off the covered roadwayTravel Time and Personalized Services routes appearing incorrect or impossible

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Latitude/Longitude (Lat/Long)(Style Guide Page 33)Lat/Long values should place EM and device locations accurately on the mapEM Locations at the actual intersection, exit or mile markerDevice icons on or adjacent to the roadway

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Latitude/Longitude (Lat/Long)(Style Guide Page 33)Interstates and other multi-lane highways should have different values for different directions (NB/SB or EB/WB) since FL-ATIS shows different Travel Time paths for the different sides

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Latitude/Longitude (Lat/Long)(Style Guide Page 33)There are many Internet tools available to assist in determining the accurate Lat/Long values http://www.findlatitudeandlongitude.com/http://itouchmap.com/latlong.html

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Latitude/Longitude (Lat/Long)(Style Guide Page 33)Lat/Long values are saved within SunGuide in microdegrees (degrees x 106)Invalid values will not be displayed properly from FL-ATISEntered in degreesLie outside the approximate rangeFlorida lat/long values should fall approximately within:Latitude: 24543532 to 30998800 microdegreesLongitude: -80030937 to -87636566 microdegreesMicrodegree values without at least six points of precision must be padded with zeros values should always have 8 digits For example, 26.58 = 26580000 microdegrees

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Other Priorities in Data ConsistencyPrimary & Secondary Alternate RoadsThe Primary and Secondary Alternate Roads are presented by the 511 system when a roadway is closedIt is important that these be consistent so users will be able to easily and accurately identify their detour or alternate route

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Primary & Secondary Alternate Roads(Style Guide Page 31)Use the same style as EM Long NameAlternate Roads may include direction of travel, which should be spelled outInclude only the name of one roadway (not complete directions or detour)For example: SR-XX Northbound Not: Take SR-XX Northbound to CR-YY

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Primary & Secondary Alternate Roads(Style Guide Page 31)

Break TimePlease be back here in 20 minutes. The workshop will resume promptly.

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Crucial Priorities in Data ConsistencyEM Extract Spreadsheets: Extended IVR PortionContains information used by the IVR (phone) system toAlias = recognize what users requestSpoken Name = deliver (speak) information to usersDoes not come from SunGuide, but is entered into the spreadsheet after the data is extracted from SunGuide Roadway AliasRoadway Spoken NameCross Street AliasCross Street Spoken NameTravel Time Links Spoken Name

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EM Extract Spreadsheets: Roadway Alias (Style Guide Page 37)Should include ALL variations of frequently used names for the Covered RoadwayThese aliases are used for recognition only and are not spoken out to the userThis is a 511 user satisfaction issue:Overloading the system with too many aliases could slow down 511 for users511 needs to include as many aliases as callers might use, so they get the information they want on their first request

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EM Extract Spreadsheets: Roadway Alias (Style Guide Page 37)The IVR (phone) system already understands abbreviations such as: I, SR, CR, US and othersAll words should be spelled out completely to avoid confusionFor example: Avoid confusion between St. (Saint) and St. (Street): Spell out Old Saint Augustine Road and Port Saint Johns Parkway

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EM Extract Spreadsheets: Roadway Alias (Style Guide Page 37)Entries into this field MUST be separated by a commaFor example: US-41 is also called US-41 Tamiami Trail, Tamiami Trail, 9th Street (in Collier County), or Cleveland Avenue (in Lee County) Enter: US-41 Tamiami Trail, US-41, Tamiami Trail, 9th Street, Cleveland Avenue, Highway 41, Route 41

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EM Extract Spreadsheets: Roadway Alias (Style Guide Page 37)Which of the following is a correct Alias list for SR-202/ J. Turner Butler Boulevard?SR-202 J. Turner Butler Boulevard, SR-202, J. Turner Butler Boulevard, J. Turner, JTB, Butler BoulevardSR-202 J. Turner Butler Blvd, SR-202, J. Turner Butler Blvd, J. Turner, JTB, Butler BlvdSR-202 J. Turner Butler Boulevard - SR-202 - J. Turner Butler Boulevard - J. Turner - JTB - Butler BoulevardSR-202/ J. Turner Butler Boulevard, SR-202, J. Turner Butler Boulevard, J. Turner, JTB, Butler Boulevard

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EM Extract Spreadsheets: Roadway Alias (Style Guide Page 37)Which of the following is a correct Alias list for SR-202/ J. Turner Butler Boulevard?SR-202 J. Turner Butler Boulevard, SR-202, J. Turner Butler Boulevard, J. Turner, JTB, Butler BoulevardSR-202 J. Turner Butler Blvd, SR-202, J. Turner Butler Blvd, J. Turner, JTB, Butler BlvdSR-202 J. Turner Butler Boulevard - SR-202 - J. Turner Butler Boulevard - J. Turner - JTB - Butler BoulevardSR-202/ J. Turner Butler Boulevard, SR-202, J. Turner Butler Boulevard, J. Turner, JTB, Butler Boulevard

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EM Extract Spreadsheets: Roadway Spoken Name (Style Guide Page 39)What the IVR (phone system) says to the userNot a SunGuide field, exists only in the Covered Roadways and EM Extract spreadsheetsShould duplicate what is in the SunGuide Roadway Description field for consistencyShould include the top one or two names for a roadway that a user will expect to hearFor example: SR-826 should be SR-826 Palmetto Expressway

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EM Extract Spreadsheets: Roadway Spoken Name (Style Guide Page 39)Which of the following is a correct IVR Roadway Spoken Name for the Turnpike?Floridas Turnpike SR-91Floridas Turnpike, The TurnpikeFloridas TurnpikeFlorida Turnpike

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EM Extract Spreadsheets: Roadway Spoken Name (Style Guide Page 39)Which of the following is a correct IVR Roadway Spoken Name for the Turnpike?Floridas Turnpike SR-91Floridas Turnpike, The TurnpikeFloridas TurnpikeFlorida Turnpike

Are there other examples around the state that are equally tricky or have multiple possible right answers?

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EM Extract Spreadsheets: Cross Street Alias (Style Guide Page 40) Used by the IVR (phone) system to recognize the location along a Covered Roadway for which a user wants informationRelates to EM Location Long Name and EM Reference Point Long NameShould include ALL variations of frequently used names for the Cross-Street or Exit MUST include either the exit number or Mile Marker number (but NOT both) and the Cross Street or Location NameShould NOT include the offset (before, at, beyond, ramp to, ramp from) or any information contained in another field

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EM Extract Spreadsheets: Cross Street Alias (Style Guide Page 40)Should be as generic as possible to avoid confusion within the systemAny differences in a Cross Street Name will cause the system to believe they are two different locations, and request the user to clarify their requestFor example: An entry of Southwest 8th Street in one row and Southwest 8th Street East in another will cause the IVR (phone) system to believe they are different locations. These entries should reflect a more generic version of the intersection name, Southwest 8th Street, to avoid this confusion.

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EM Extract Spreadsheets: Cross Street Alias (Style Guide Page 40)Roadway names in this field should also be spelled out completely and entered consistently each timeFor example: The IVR (phone) system does not know that Martin Luther King Boulevard, Martin Luther King Blvd and MLK Boulevard are the same roadway. It believes they are different, and will ask a user to clarify their request and say, Did you mean Martin Luther King Boulevard, Martin Luther King Boulevard or MLK Boulevard?

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EM Extract Spreadsheets: Cross Street Alias (Style Guide Page 40)Entries MUST be separated by a comma For example:Exit 80 B: US-17 92 US-441 Orange Blossom Trail, Exit 80 B: OBT, Exit 80 B: US-17 92, Exit 80 B: US-441, Exit 80 B: 17 92, Exit 80 B: 441, US-17 92 US-441 Orange Blossom Trail, OBT, US-17 92, US-441, 17 92, 441, Exit 80 BMM 229: Canoe Creek Road, Canoe Creek Road, Canoe Creek, MM 229

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EM Extract Spreadsheets: Cross Street Alias (Style Guide Page 40)Whats wrong with the following Cross Street, Exit #, Location of Interest entry?Exit #68: SR-535 Apopka-Vineland Road Lake Buena Vista Walt Disney World, Exit #68: SR-535 Apopka-Vineland Road, Exit #68: SR-535, Exit #68: Apopka-Vineland Road, Exit #68: Lake Buena Vista Walt Disney World, Exit #68: Lake Buena Vista, SR-535, Apopka-Vineland Road, Lake Buena Vista, Walt Disney World, Disney

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EM Extract Spreadsheets: Cross Street Alias (Style Guide Page 40)Whats wrong with the following Cross Street, Exit #, Location of Interest entry?Exit #68: SR-535 Apopka-Vineland Road Lake Buena Vista Walt Disney World, Exit #68: SR-535 Apopka-Vineland Road, Exit #68: SR-535, Exit #68: Apopka-Vineland Road, Exit #68: Lake Buena Vista Walt Disney World, Exit #68: Lake Buena Vista, SR-535, Apopka-Vineland Road, Lake Buena Vista, Walt Disney World, Disney

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EM Extract Spreadsheets: Cross Street Spoken Name (Style Guide Page 42)What the user hears when an incident or event is located at (or near) that exit or intersectionNot a SunGuide field, but should closely follow the EM Location Long Name field for consistencyInclude enough information, but keep the name brief:When the location is an Exit, always include Exit XXWhen the location is a Mile Marker, even if the location also has a cross-street name, the term Mile Marker XX should always be includedAlways list Exit XX or Mile Marker XX first, followed by the name for consistency

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EM Extract Spreadsheets: Cross Street Spoken Name (Style Guide Page 42)The IVR Intersection Spoken Name should follow this format: Exit XX: Name of Exit For example: Exit 8: Florida's Turnpike US-441 SR-7 Exit 19: I-595 SR-862 Exit 25: SR-84 SW 24th Street Marina Mile Boulevard Exit 10A: I-95 NB

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EM Extract Spreadsheets: Cross Street Spoken Name (Style Guide Page 42)IVR Intersection Spoken Name should NOT include: Covered Roadway (Roadway Description) name For example: A location on I-4 should not include I-4 in its nameThe offset: before, at, after, ramp to or ramp fromCity, Metro Area or County nameAbbreviations always use the full name of the roadway

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EM Extract Spreadsheets: Cross Street Spoken Name (Style Guide Page 42)Toll Plazas, Rest Areas and Bridges should include an additional description to make it clear to the user which toll plaza is being referenced.For example: Broward County Alligator Alley Toll Plaza Collier County Toll Plaza

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EM Extract Spreadsheets: Cross Street Spoken Name (Style Guide Page 42)Which of the following is a correct IVR Intersection Spoken Name entry?I-75 at SR-846 Immokalee Rd 11th AveExit 111: Immokalee Road 11th Avenue SR-846Exit 111: SR-846 Immokalee Road NaplesExit 111: SR-846 Immokalee Road 11th AvenueI-75 Exit 111: SR-846 Immokalee Road 11th Avenue

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EM Extract Spreadsheets: Cross Street Spoken Name (Style Guide Page 42)Which of the following is a correct IVR Intersection Spoken Name entry?I-75 at SR-846 Immokalee Rd 11th AveExit 111: Immokalee Road 11th Avenue SR-846Exit 111: SR-846 Immokalee Road NaplesExit 111: SR-846 Immokalee Road 11th AvenueI-75 Exit 111: SR-846 Immokalee Road 11th Avenue

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EM Extract Spreadsheets: Travel Time Links Spoken Name(Style Guide Page 44)The spoken name of the Travel Times Links is not derived from SunGuide dataEven though the names of the end points may be EM Locations, they are not directly linked in SunGuide

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EM Extract Spreadsheets: Travel Time Links Spoken Name(Style Guide Page 44)The names of the Travel Time Link Segments are based on the end points and direction of travel, and should follow this format:Starting Point (MM XX, Exit XX or Cross Street) toEnding Point (MM XX, Exit XX or Cross Street)The IVR automatically adds from at the beginning of all Travel Time Links Spoken Names

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EM Extract Spreadsheets: Travel Time Links Spoken Name(Style Guide Page 44)Travel Time Link SegmentsFor example: Broward Miami-Dade County Line to I-595 NW 67th Ave to I-75 I-10 to J Turner Butler Blvd Exit 45: I-4 to Exit 39: SR-60 West Tampa AirportCounty lines must refer to the two countiesFor example: Broward Palm Beach County line to MM XX

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EM Extract Spreadsheets: Travel Time Links Spoken Name(Style Guide Page 44)Additional Note on TVT Links and FL-ATIS:TVT links that overlap can create confusion and frustration among 511 usersOverlapping TVT links (where a single point on a highway is included in multiple TVT links) should be kept to a minimum, except where this might create gaps in reporting

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EM Extract Spreadsheets: Travel Time Links Spoken Name(Style Guide Page 44)Which of the following does not belong in a Travel Time Links Spoken Name entry?Covered Roadway From Starting Point ToEnding Point

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EM Extract Spreadsheets: Travel Time Links Spoken Name(Style Guide Page 44)Which of the following does not belong in a Travel Time Links Spoken Name entry?Covered Roadway From Starting Point ToEnding Point

Break TimePlease be back here in 20 minutes. The workshop will resume promptly.

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Special FL-ATIS AdditionsE-mail Central Office to make these changes:New Call Transfer phone numbersTransit AgenciesAirports/SeaportsCarpool/Commuter ServicesConstruction project public information officesWeb site linksNew Floodgate slots within the IVR Call Flow structure, for example new roadways or roadway segments

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How to Officially Add and Modify ConfigurationEM LocationsContact Central Office to discuss proposed changesOnce changes are approved:Make changes in SunGuideExtract data from your databaseCombine data with the EM Extract SpreadsheetSend spreadsheet to JohnHope@pbsj.comFollow-up from John may be necessary for additional information or correctionsChanges take effect on Quarterly Updates

EM Flag is being discussed as a SunGuide upgrade

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How to Officially Add and Modify ConfigurationEM LocationsDo not add locations or a new roadway without notifying Central OfficeThere are larger implications of adding a new roadway to FL-ATISMarketing materials need to be updatedDistricts must be notifiedNew Grammars, Aliases and Spoken Names need to be added to the IVR, and .wav files need to be recorded (English and Spanish)Additions need to be tested and tuned before release

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How to Officially Add and Modify ConfigurationDevice configuration: (Traffic Sensors, DMS or CCTV)Make changes in SunGuideRestart the C2C componentsChanges made upon restartCCTV modifications may take additional coordination

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How to Officially Add and Modify ConfigurationTvT Link configurationOnce TSS detectors are added, Map Detectors with TSS Links (Admin Editor: TSS / Map Detectors)Create Travel Time Links from selecting one or more TSS Links (Admin Editor: TVT / Travel Time Links)From the Link and Shield Editor, create TSS links, adding midpoints to closely follow path of roadMake sure to save often when using editorAssign TSS links with a roadway and direction

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How to Officially Add and Modify ConfigurationTvT Link configurationUpdate the Travel Time Links Spreadsheet with added / modified Travel Time linksSubmit updated spreadsheet to JohnHope@pbsj.comDo not check the Publish to FL-ATIS flag until you have coordinated the addition or modification with Central Office

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How to Officially Add and Modify ConfigurationFloodgate SlotsContact John Hope at PBS&J to make changes or additions (JohnHope@pbsj.com)You will receive an updated SunGuide configuration file that will update your systemChanges go into effect when local SunGuide configuration is updated

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How to Officially Add and Modify ConfigurationWebsite hyperlinksE-mail Global-5 with the following information:Organization nameURL of English and Spanish home pagesAppropriate Page on FL511.com: Links or TransitAppropriate Category on the pageChanges are made in real-time

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Floodgate/Banner MessagesThere are times when data entry into SunGuide, and thus messages on the 511 systems, cannot provide the level of information or sense of urgency required for certain messagesFloodgate/banner messages are designed to fill this needFloodgates/banner messages impact a large area such as:an entire roadwaycountyregion or the whole state

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System Maintenance ActivitiesPlease refer to Floodgate guidelines on Teamsite for details of configuration, composition, and coordination. A few key details are:Floodgate and banner messages are special messages that are played on the 511 interactive voice response (IVR) system and shown as alerts on FL511.com. These messages are meant to be sent in tandem for every floodgate message there should be a Web site banner message and vice versa.Floodgates/banner messages should be posted in English and Spanish.The District 2 Regional Transportation Management Center (RTMC) will provide assistance with Spanish floodgates and banner messages in the event that a fluent Spanish speaker is not available in a District.

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Operational Coordination IssuesStandardized congestion reportingCoordinating AMBER, Silver and LEO alertsCoordinating Floodgates and Banner Messages, especially in SpanishReporting events near district boundariesCaller feedback: reporting events

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Questions and Discussion

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For More InformationMike WachtAsst. Project Manager, 511 Educational Outreach (407) 571-6782 (office)(407) 312-3481 (cell)MikeWacht@global-5.comJohn HopeITS GEC Specialist407.806.4147 (office)JohnHope@pbsj.comGene Glotzbach, PEFDOT ITS Engineer Administrator (850) 410-5616 (office)Gene.Glotzbach@dot.state.fl.us

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