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DHL EXPRESS SERVICE & RATE GUIDE 2019 INDIA Please click the menu below to go directly to the information you are looking for. The International Specialists Page 2 Services Page 4 How to Ship with DHL Express Page 10 Shipping Tools Page 14 Zones and Rates Page 15

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DHL EXPRESS

SERVICE & RATE GUIDE 2019 INDIAPlease click the menu below to go directly to the information you are looking for.

The International SpecialistsPage 2

ServicesPage 4

How to Ship with DHL ExpressPage 10

Shipping Tools Page 14

Zones and Rates Page 15

DHL Service & Rate Guide 2019: India 2

50 YEARS OF DELIVERING FOR OUR CUSTOMERSAn ambitious BEGINNING

In 2019, DHL reaches a milestone we are incredibly proud

of: 50 years of delivering for our customers. We started our

journey in the same year as another famous event – the

1969 moon landings. And in the same pioneering spirit

we started small but with the world in our sights. After 50

years, we are proud of our 120,000 Certified International

Specialists and leading infrastructure spread over more

than 220 countries and territories worldwide – these allow

us to truly be the most global service provider for our

customers. We bring you expertise combined with passion,

a can-do attitude and a desire for speed.

It’s all thanks to our CUSTOMERS

You place your shipments in our hands, and in so doing

you put your trust in us. Every time. In fact, 160 million

times each year. We THANK you and we celebrate YOUR

TRUST over the past 50 years.

An ambitious FUTURE

A company that has always been on the move, DHL Express

is embracing the future. We are committed to remaining

at the forefront of an evolving world – from leading the

way on e-commerce, to our GoGreen commitment, to

deploying the latest technologies to get things First Time

Right and enabling trade in new markets. Cherishing our

pioneering spirit, we look forward with our customers to

the next 50 years – to 2069 and beyond!

Join us on this journey – the best is yet to come!

John Pearson

CEO, DHL Express

THE INTERNATIONAL SPECIALISTS

DHL Service & Rate Guide 2019: India 3

DHL Express is the global market leader and specialist in

international shipping and courier delivery services. We

have been building and continuously improving our service

for 50 years. Key to our success is the strength of our global

network, spanning more than 220 countries and territories,

in which some 120,000 employees provide services to more

than 2.5 million customers.

What really sets us apart is the international shipping

expertise of our people. Their knowledge, coupled with

their passion and ‘can-do’ attitude, delivers a truly world-

class service and ensures that your shipments get to their

destination securely and as quickly as possible.

Through our Certified International Specialist Program we

provide all DHL Express employees with the specialized

knowledge they need to do their job competently and

confidently – and that’s good news for both employees and

customers. As Certified International Specialists you can rely

on DHL Express as the experts in international express.

This guide enables you to find out how DHL Express can help

you with your international shipping needs, and to see what

best fits your needs from our wide range of products and

services. Should you have any questions, please get in touch

with your DHL Account Manager or visit us at dhl.co.in.

The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates

DHL Service & Rate Guide 2019: India

SERVICES4

EXPORT SERVICES DHL Express Worldwide

Our most popular product, DHL Express Worldwide, offers

an end of business day delivery service around the world for

pieces up to 70kg and shipments up to 1,000kg.

We deliver reliably and quickly to more global destinations

across a single integrated network than any other express

delivery company.

DHL Express 12:00

With DHL Express 12:00 you will receive your shipments

before 12 noon on the next possible business day. DHL

Express 12:00 offers a money-back guarantee and allows for

heavier pieces up to 70kg and shipments up to 300kg.

DHL Express 9:00 (10:30 to the USA)

Our premium time-definite service offers a delivery before

9:00 (10:30 to the USA) on lanes that guarantee either a

next or second business day delivery. DHL Express 9:00 is

offered to the majority of business centers in Europe, the

Middle East, Africa, Asia and the Americas. DHL Express 9:00

features a money-back guarantee and is suitable for pieces

up to 30kg and shipments up to 300kg.

All our services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually

every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our

services offer full track-and-trace visibility so you always know where your shipments are.

Our international services at a glance

DHL Express Worldwide

DHL Express 12:00DHL Express 9:00 (10:30 to the USA)

Service descriptionDelivery by the end of the next possible business day

Delivery before 12 noon on the next possible business day

Delivery before 9:00 (10:30 to the USA) on the next possible business day

Money-back guarantee No Yes* Yes*

Countries and territories covered More than 220 89 28

Delivery attempts 2 2 2

Maximum piece weight (not on pallet) 70kg 70kg 30kg

Maximum pieces per shipment - 10 10

Maximum piece dimensions (L x W x H)† 120 x 80 x 80cm 120 x 80 x 80cm 120 x 80 x 80cm

Maximum pallet weight 300kg Pallets not accepted Pallets not accepted

Maximum shipment weight 1,000kg 300kg 300kg

Maximum pallet dimensions (L x W x H) 120 x 120 x 160cm Pallets not accepted Pallets not accepted

*Additional terms and conditions apply – see dhl.co.in/express for details.†A shipment is deemed unacceptable if its packaging is absent or inadequate, or if transporting the shipment would present risks of damaging equipment, other packages or injuring personnel. DHL reserves the right to either not accept or return the shipment to the shipper. These network restrictions are subject to change with 30 days’ notice.

The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates

Export Services Import Services DHL Express Envelope E-commerce Optional Services Surcharges Customs Services

DHL Service & Rate Guide 2019: India

SERVICES5

IMPORT SERVICES With our DHL Express Worldwide Import product, you can

import shipments from over 200 countries and territories

in the world. This is more than any other express delivery

company can offer. What’s more, customers in, say, the USA can

order an import from China not just to the USA, but to other

destinations as well. We call this a third country shipment.

There is no need for local brokers or forwarders to get

involved in any part of the process. You are in full control,

and able to manage all aspects of your imports in a very

simple way.

If you need a faster delivery, our DHL Express 12:00 and DHL

Express 9:00 services are available for import as well. You can

order an import from another country, to be delivered to

your country or any other destination, by using our dedicated

electronic shipping solution for imports. You will have one

account number, one invoice in a single currency and a fixed

price that means you know exactly what you will pay.

DHL EXPRESS ENVELOPEOur DHL Express Envelope service provides door-to-door

international delivery of lightweight document

shipments by the end of the next possible business day.

It also offers you carbon neutral shipping at no extra charge.

Its features include:

n Up to 300 grams

n Global coverage

n Document shipments only

n Packaging envelope included

n GoGreen Climate Neutral service

The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates

Export Services Import Services DHL Express Envelope E-commerce Optional Services Surcharges Customs Services

DHL Service & Rate Guide 2019: India

SERVICES6

The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates

POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCEInternational e-commerce

The explosion in online shopping extends across borders, with

international purchases set to increase threefold by 2020. DHL

supports our customers’ international growth with:

n Global reach

n Express options

n Duties and taxes paid options and customs expertise

n Late pick ups

n Easy returns solutions

Fast, flexible and easy

Consumers expect everything ‘on demand’ – anytime,

anywhere. DHL shipping options give customers a distinct

competitive edge: over 90% of online consumers look at the

available delivery options before going to the checkout,

and their decision is influenced by delivery speed, flexibility

and ease.

On Demand Delivery

DHL’s On Demand Delivery tool keeps receivers

informed of shipment progress, allowing them to

reschedule, reroute, release or conveniently collect

from a DHL Service Point. It is an innovative, easy-to-

use, mobile-friendly service, especially for private or

residential deliveries.

Designed to enhance the online shopper’s

experience, especially for private or residential

deliveries, the service is available globally, meaning

consistent service standards and a harmonized user

experience.

Discover and grow

Visit discover.dhl.com to learn more about how DHL helps

e-commerce companies ranging from start-ups to large

enterprises, advising them on how to grow internationally.

Our e-commerce focussed country guides, white papers

such as ‘The 21st Century Spice Trade’, customer and trend

research and market intelligence tools can enable you to

better understand your customers and shipping requirements

to take the next step in your e-commerce journey.

Our customers go global with ease and speed, maximizing the

enormous potential of international e-commerce.

Export Services Import Services DHL Express Envelope E-commerce Optional Services Surcharges Customs Services

DHL Service & Rate Guide 2019: India

SERVICES7

OPTIONAL SERVICES DHL Express offers a wide range of optional services – from

non-standard deliveries and billing options to climate neutral

shipping. You have the flexibility to choose the best service

for your needs with our express delivery services worldwide.

Duties and Taxes Paid View charges

DHL Express can arrange for the shipper or a third party to be

billed for any duties and taxes payable at destination, rather

than the receiver of the shipment being billed. Charges apply

whenever the shipper requests that duties, taxes or other

regulatory fees be paid outside of the destination country.

Shipment Value Protection View charges

We recommend this comprehensive protection for your

valuable or personal shipments, giving you peace of mind in

the unlikely event of physical damage or loss.

Extended Liability View charges

If you are sending valuable documents such as passports,

visa applications or regulatory certificates you can extend

the DHL standard liability with this service. It provides

coverage and compensation in the case of loss or damage.

Direct Signature View charges

If you are sending sensitive documents or high value

contents you can request DHL to obtain a direct signature

from the consignee or a representative at the delivery

address. DHL will ensure your shipment is not re-directed, or

delivered at an alternative address.

GoGreen Climate Neutral View charges

This service is for customers who need a

reliable method to calculate their annual

carbon emissions at a shipment level and

subsequently offset these emissions

through approved environmental programs. The whole process

is verified annually by an independent body accredited by the

United Nations.

DHL can also provide reports for either a high level estimate

or a detailed carbon footprint. Please contact Customer

Service or your Sales Representative to learn more.

For a full list of optional services, please visit our website at dhl.co.in/optional_services.

The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates

Export Services Import Services DHL Express Envelope E-commerce Optional Services Surcharges Customs Services

DHL Service & Rate Guide 2019: India

SERVICES8

SURCHARGES In order to maintain a consistently high level of service, in

specific circumstances DHL Express levies a surcharge for

exceptional activities, ensuring that these surcharges are fair

for all of our customers.

Fuel Surcharge View charges

This variable surcharge is applied to the weight charge of

each shipment and any transportation related surcharges. It

is derived from publicly available fuel oil indices that are also

shown on the DHL Express website at dhl.com/fuelsurcharge.

The charge is calibrated every month to the oil price that

was current two months prior to the billing month. The Fuel

Surcharge applies to international shipments.

Remote Area View charges

This surcharge applies when a shipment is collected from or

delivered to a location that is distant or difficult to serve.

The Remote Area surcharge applies to international and

domestic shipments.

Oversize Piece View charges

This fixed surcharge applies to every piece, including a

pallet, that exceeds the scale weight of 70kg or with a single

dimension in excess of 120cm. The Oversize Piece surcharge

applies to international shipments.

Non-Stackable Pallet View charges

This fixed surcharge is applied to every pallet within a

shipment that cannot be stacked, either on request by the

shipper, or because of its shape, content or packaging. This

surcharge applies to international shipments.

Dangerous Goods View charges

This surcharge is applied to any shipment that contains

substances or commodities that are classified as hazardous.

It applies to international shipments.

Lithium Batteries View charges

A surcharge may apply per shipment when the handling

and transportation of shipments involves Lithium Ion or

Lithium Metal batteries compliant with the appropriate IATA

Packing Instructions 966, 967, 969 and 970, Section II.

Address Correction View charges

This fixed surcharge is applied to any shipment that has

an incorrect delivery address at the time of pickup and

the delivery cannot be fulfilled after making efforts at

the destination to determine the correct address. This

surcharge applies to international shipments.

Data Entry View charges

This fixed surcharge applies for each shipment consigned

with non-electronic, paper based manual waybills. Electronic

shipping documentation incurs no additional charges.

Security Charges View charges

Additional surcharges may apply when shipping from or to a

destination country where DHL is operating at elevated risk

due to continuous state of war, civil unrest, or continuous

threats from terrorism (Elevated Risk), or when shipping

to a destination country that is subject to trade restrictions

imposed by the UN Security Council (Restricted Destination).

For a full list of surcharges, please visit our website at dhl.co.in/surcharges.

The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates

Export Services Import Services DHL Express Envelope E-commerce Optional Services Surcharges Customs Services

DHL Service & Rate Guide 2019: India

SERVICES9

CUSTOMS SERVICES DHL Express is the international specialist in shipping, with

extensive knowledge and experience of dealing with customs

topics worldwide. For your peace of mind, we provide a wide

range of customs support for standard as well as non-routine

customs-clearance processes. By making sure that clearance is a

smooth and efficient process, we ensure your shipments arrive

as quickly as possible, and leave you free to focus on your core

business. With our online tool (tas.dhl.com) we provide essential

customs information to help you prepare your shipments.

Disbursement View charges

At the receiver’s request, DHL credit or cash is used to fund

the clearance, duty and tax charges relating to a shipment

or piece, instead of the receiver using their own bond or

credit line. The customs process is accelerated, with DHL

making prompt payment of relevant charges while the

receiver defers payment until an agreed date.

Advance Payment View charges

The service covers any import of a non-document shipment

for which DHL has paid or used its customs credit line

advancing customs duties, taxes or regulatory charges on

behalf of those importers with whom DHL has no contract.

The charge is based on the credit advanced or guaranteed

and is subject to a standard minimum.

Broker Notification View charges

At the customer’s request, DHL will provide the necessary

paperwork to the customer’s designated broker to perform

the import clearance and resume the delivery to the

final destination once the clearance is completed. DHL

is subsequently not responsible for the timeliness of the

submission to customs or for the release of the shipment.

Formal Clearance View charges

Applied in selected countries, when importing goods with

an aggregated declaration value or weight exceeding the

limits set by destination Customs Authorities, or due to

other regulatory requirements are excluded from routine

clearance on a consolidated manifest and thus require

clearance under an individual entry form.

Bonded Storage View charges

Storage charges apply when the shipment cannot be

released by customs due to inaccurate or missing paperwork.

Charges take effect three calendar days after the freight

arrival date or broker notification, whichever is later. The

charge applies to the duty and taxes payer.

Export Declaration View charges

Applies in countries where an export declaration is required

for shipments containing controlled commodities or

exceeding a certain value threshold or weight. Depending

on origin country, shippers that submit a declaration online

may avoid the local charge.

Release to Broker View charges

At shipper or importer request, the release of a DHL Express

shipment to the customers designated customs broker of

choice. DHL will transfer the responsibility for a shipment

and related customs documentation to the customer’s

nominated broker for clearance and last mile delivery.

For a full list of customs services, please visit our website at dhl.co.in/customs_services.

The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates

Export Services Import Services DHL Express Envelope E-commerce Optional Services Surcharges Customs Services

DHL Service & Rate Guide 2019: India

HOW TO SHIP WITH DHL EXPRESS

10

PREPARING YOUR SHIPMENTShipment weight

If you are sending a large but lightweight shipment, where

its volumetric weight exceeds its actual weight, the cost of

the shipment is calculated on the space your consignment

takes up on the aircraft. This is a standard IATA method. To

calculate the volumetric weight of your shipment, simply

multiply the length by height by width in centimetres, then

divide the total sum by 5,000.

Documentation required

Waybill

All shipments sent with DHL Express need to have a fully

completed DHL waybill or label securely attached to each

piece. This will enable the successful movement of your

shipment through the DHL network. Each waybill or label is

individually numbered to allow you to track your shipment

from collection through to delivery. Your shipment may also

need to be accompanied by customs documentation, such

as a commercial or proforma invoice, as well as additional

paperwork depending on the contents and value of the

shipment and the country you are sending to.

Invoice

A commercial or proforma invoice is required when sending

non-document shipments to countries and territories outside

your origin country or customs union. This is essentially a

declaration containing all the details of a transaction and

is used by customs authorities to assess if duties or taxes

are payable. A commercial invoice is used when goods are

part of a commercial transaction or intended for resale.

A proforma invoice is used when sending goods of no

commercial value (for example, when sending samples).

Height

WidthLength

The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates

Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment

DHL Service & Rate Guide 2019: India

HOW TO SHIP WITH DHL EXPRESS

11

Your invoice will require the following details:

1 Bank details

These are the bank details that will be used for the

transaction between the seller and buyer. These details are

not required for non-commercial/proforma invoices.

2 Description

Generic or broad descriptions are no longer permitted and

are likely to cause delays. Descriptions should include the

items, how many there are, what they are made of, and

what they will be used for. For example, describing items

as ‘samples’, ‘parts’ or ‘spares’ is not acceptable for customs

classification, safety and security reasons.

3 Commodity code

This is the product identification code used by the exporting

country to classify the goods to be exported. It assists

clearance and avoids delays.

4 Country of manufacture/origin

This relates to the place of manufacture, not the country of

export. If items are manufactured in more than one country,

please list the origins.

5 Total declared value

This is the total value of the transaction for customs

purposes based on the Incoterm selected. The total declared

value should include freight and insurance charges if the

seller is responsible for these two elements.

6 Type of export

The options are: (1) Permanent; (2) Temporary; and

(3) Repair & Return.

7 Incoterms

Insert the Incoterm that best describes the terms of the

transaction. For example, DAP (Delivered At Place).

8 Reason for export

This could be: For Sale; For Repair; After Repair; Gift;

Sample; Personal Use Not For Resale; Replacement;

Intercompany Transfer; or Personal Effects.

ExporterTax ID/VAT No:

Commercial Invoice

Bank details Date:

Waybill number:

Invoice no:

Exporter code:

Importer (Bill to): Receiver if different from Importer

Tax ID/VAT No:

Shipment reference:

Full description of goods

Commodity code

Item quantity

Unit value[Currency]

Subtotal value[Currency]

Net weight

Country of manufacture/origin

Freight:

Insurance:

Total declared value/currency: Total net weight/ kg(s)

Total Pieces Total gross weight/ kg(s)

Type of export:

Incoterms:

Reason for export:

I/We hereby certify that the information contained in this invoice is true and correct and that the contents of the shipments are as stated above

Position in company: Signature:

Company stamp

1

2 3 4

5

6

7

8

Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment

The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates

DHL Service & Rate Guide 2019: India

HOW TO SHIP WITH DHL EXPRESS

12

PACKAGING YOUR SHIPMENT To ensure that your shipments travel safely and securely

through the DHL Express global network, it is important that

they are packaged and labeled correctly.

Packaging guidelines

n If you are re-using envelopes or boxes, please ensure that

old labels and markings are removed

n Securely fix the waybill to the shipment. The waybill can

be thought of as the shipment’s airline ticket and it will

delay delivery if it becomes separated from your shipment

n The barcodes on the waybill are scanned at numerous points

during your shipment’s journey. Please ensure the barcode

is flat and not covered by tape, shrinkwrap or strapping

n Place the waybill on the top or side of your shipment

and please ensure it does not overlap the corners or

edges of boxes

n Use adequate protective wrapping for fragile or delicate

items and ensure they are packed as far away as possible

from the corners of boxes

n To prevent injury to our employees, please pay special

attention to the packaging of sharp items. There should not

be any possibility of the contents piercing the packaging

n Any individual pieces over 70kg should be placed on a

pallet. If you are sending a multi-piece shipment, it is not

necessary to place the individual pieces on a pallet unless

they exceed 70kg. For example, a shipment comprising

four 25kg pieces does not have to be placed on a pallet

DHL packaging

We offer a range of high-quality DHL-branded packaging

items, suitable for shipping items of all shapes and sizes.

The items available include:

n Flyer bags

n Cardboard document envelopes

n Boxes in a range of sizes

For more information please refer to the Packing Guide

available on dhl.co.in/packingguide.

Prohibited and Restricted Goods

Prohibited Items

The following items will NOT be accepted for carriage

by DHL. This list includes items which are prohibited for

carriage by any law, regulation or statute of any federal,

state or local government of any country from, to or

through which the items may be carried. For international

carriage there may be additional prohibited items specified

by the country of destination. DHL may at its sole discretion

refuse to carry other items not listed below.

n All Samsung Galaxy Note7 and Samsung Note7 devices

n Bullion (of any precious metal)

n Cash (legal tender – bank notes, currency notes and coins)

n Complete firearms, ammunition, explosives/explosive

devices including inert explosives and test pieces, air guns,

replica and imitation firearms

n Human remains or ashes in any form

n Hunting (animal) trophies, animal parts such as ivory

and shark’s fin, animal remains or ashes, or animal by-

products and derived products not intended for human

consumption, prohibited for movement by the CITES

Convention and/or local law

n Illegal goods, such as counterfeit goods and narcotics

n Live animals (including but not limited to mammals,

reptiles, fish, invertebrates, amphibians, birds, insects,

larvae and pupae)

n Loose lithium metal batteries under IATA PI968 section II

n Loose precious and semi-precious stones (cut or un-cut,

polished or un-polished)

Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment

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DHL Service & Rate Guide 2019: India

HOW TO SHIP WITH DHL EXPRESS

13

Restricted Items

The following items will NOT be accepted for carriage unless

otherwise agreed to by DHL. To obtain such agreement a

business case will need to be conducted by DHL and the

items approved for carriage will be recorded in writing with

the Customer.

n Air guns, tasers, imitation or replica firearms, firearm

parts and replica ammunition (includes rifle butts, trigger

mechanisms, screws/bolts etc which are manufactured for

the sole purpose of creating a functional firearm)

n Antiques and works of art with a shipment value in excess

of EUR 500,000

n Banderols/Tax stickers with a shipment value in excess of

EUR 500,000

n Cannabis for medicinal purposes from bona fide

pharmaceutical manufacturers with appropriate licences

and where lawful to ship, which must be in tablet or liquid

form, may be carried with an approved business case. The

value of one shipment must not exceed EUR 10,000

n Cigarettes, cigars, tobacco products and electronic

cigarettes with a shipment value in excess of EUR 500,000

n Commemorative coins and medals with an individual

value or total shipment value of EUR 2,000 or more are

restricted for carriage

n Dangerous/hazardous goods including but not limited to

perfumes, aftershaves, aerosols, flammable substances, dry

ice, biological substances, UN classified dangerous goods

and any goods specified as such under International Air

Transport Association regulations (“IATA”), the Agreement

on Dangerous Goods by Road (“ADR”) or International

Maritime Dangerous Goods (“IMDG”) regulations.

Applicable to all shipments valued in excess of EUR 500,000

n Financial and monetary commodities – examples include

but are not limited to activated SIM cards for mobile

phones, blank or activated credit or cash dispenser cards,

blank cheques, event tickets, lottery tickets, money or

postal orders, pre-paid phone cards, tickets (blank stock),

traveller’s cheques, vouchers/tokens, unused stamps etc.

Applicable to all shipments valued in excess of EUR 500,000

n Furs

n Jewellery and watches and with individual values in excess

of EUR 5,000. The shipment must not exceed EUR 100,000

PAYING FOR YOUR SHIPMENTYou can pay for DHL Express services either with cash, a

credit card or by bank transfer. You can open an account

with DHL Express to pay via bank transfer; and all account

customers receive invoices on a pre-agreed basis. For

more details, please get in touch with a Customer Service

Advisor at your local DHL Express office or go to

dhl.co.in/en/express/shipping/open_account.

Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment

The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates

DHL Service & Rate Guide 2019: India

SHIPPING TOOLS14

SHIPPING TOOLSMaking shipping easier

DHL Express offers a choice of electronic tools to suit even

the most demanding requirements. We invest continually

in market-leading technologies to make it easier for you to

send your shipments around the world. As a result, you have

more time to focus on your business.

Our electronic solutions cover online and offline options,

as well as integrated solutions. In addition, we provide

industry-specific solutions tailored for the Life Sciences and

Technology sectors. More information about our general

capabilities is provided on this page.

dhl.com

Our website provides a comprehensive guide to DHL Express

shipping services, as well as transport news, service updates

and contact details. To make doing business with us even

easier, the site features interactive tools that include online

booking, tracking and a volumetric weight calculator.

Easyship

This is an offline advanced shipment management tool for

any organization with large shipping volumes or regular

scheduled deliveries. DHL Easyship can handle the needs of

multinational supply chains or any business with a central

shipping function. It is a Windows-based system, which is easy

to use yet very powerful – enabling you to handle everything

from regular mailshots to multi-stage shipping processes.

The all-new MyDHL+ re-imagines the way the

shipping business does business, by combining the

tools and services our customers use most. With

the new mobile friendly and intuitive interface,

customers can now import, export, schedule a

pickup, track shipments and pay bills more quickly

than ever – all in one visit, with one password

and zero headaches. MyDHL+ makes it incredibly

easy to navigate the complexities of international

shipping. Try it out now at mydhl.com.

Customer shipping integration

Using EDI and XML Services enables you to incorporate

DHL’s online shipping capabilities into your own website,

warehouse or customer service application. This provides global

shipment tracking while making it faster and easier to access

information about transit times, rates and courier bookings.

Specific solutions

DHL offers additional capabilities for businesses requiring more

specialized solutions – for example, its Medical Express and

Collect & Return services. For more information, please contact

your DHL Account Manager or local Customer Service team.

The international specialists Services How to ship with DHL Express Shipping tools Zones and ratesThe International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates

DHL Service & Rate Guide 2019: India

ZONES AND RATES15

CALCULATE THE PRICE OF YOUR SHIPMENT

1. Decide which service best suits your needs (see page 4 for

international services)

2. Weigh your shipment (see page 10 and dhl.com/

volumetricweight).

3. Determine the rating zone of the origin or destination

(see pages 17 and 18)

4. Find the rate using the rating zone and weight of your

shipment (see page 19 for exports and page 21 for

imports)

Optional services View explanation Charging method Charge

Duties and Taxes Paid Per shipment INR 2,350

Shipment Value Protection By shipment valueINR 600 or 0.35% of Shipment Value for Outbound & INR 1,200 or 1% of Shipment Value for Inbound whichever is higher

Extended Liability Per shipment INR 330

Direct Signature Per shipment INR 375

GoGreen Climate Neutral By shipment weightINR 8 per kg INR 8 minimum per shipment

OPTIONAL SERVICES

For a full list of optional services, please visit your country website at dhl.co.in/optional_services

The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates

Calculate the Price of Your Shipment Optional Services Surcharges Customs Services Service Capability

and Rating Zones Export Services Import Services

DHL Service & Rate Guide 2019: India

ZONES AND RATES16

Surcharges View explanation Charging method Charge

Fuel Surcharge Per shipment As per index

Remote AreaBy shipment weight

INR 24 per kg INR 2,100 minimum per shipment

Additional Handling

Oversize Piece Per piece INR 6,500

Non-Stackable Pallet Per piece INR 12,000

Dangerous Goods

Lithium Batteries Section II (PI965) Per shipment INR 6,000

Excepted Quantities Per shipment INR 5,000

Address Correction Per shipment INR 800

Data Entry Per shipment INR 250

Security Charges

Elevated Risk Per shipment INR 1,750

Restricted Destination Per shipment INR 2,500

Customs services View explanation Charging method Charge

Disbursement Per shipment INR 500, or 2.5% of the credit advanced if higher

Advance Payment Per shipmentINR 500, or 2.5% of the credit advanced if higher

Formal Clearance Per shipment INR 2,400

Broker Notification Per shipment INR 2,500

Bonded StoragePer shipment and per kg per day (Charged after 3 calendar days)

INR 500 per shipment and INR 4.45 per kg (both per day)

Export Declaration Per shipment INR 2,000

Release to Broker Per shipment INR 2,500

CUSTOMS SERVICES

SURCHARGES

Please visit our website for a full list of surcharges and customs services.

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DHL Service & Rate Guide 2019: India

ZONES AND RATES17

SERVICE CAPABILITY AND RATING ZONES

Country/Territory ZoneDHL

Express Worldwide

DHL Express 12:00

DHL Express 9:00 Imports

Afghanistan 11 P P

Albania 11 P PAlgeria 11 P PAmerican Samoa 9 P PAndorra 8 P PAngola 11 P PAnguilla 10 P PAntigua 10 P PArgentina 10 P P PArmenia 11 P PAruba 10 P PAustralia 6 P P doc PAustria 7 P P doc PAzerbaijan 11 P PBahamas 10 P PBahrain 4 P P PBangladesh 1 P PBarbados 10 P PBelarus 8 P PBelgium 7 P P doc PBelize 10 P PBenin 11 P PBermuda 10 P P

Bhutan 1 P P

Bolivia 10 P P

Bonaire 10 P P

Bosnia and Herzegovina 11 P P

Botswana 11 P P P

Brazil 10 P P P

Brunei 5 P P P

Bulgaria 8 P P P

Burkina Faso 11 P P P

Burundi 11 P P

Cambodia 5 P P P

Cameroon 11 P P P

Canada 9 P P P

Canary Islands, The 8 P P

Cape Verde 11 P P

Cayman Islands 10 P P

Central African Republic 11 P P

Chad 11 P P

Chile 10 P P P

China, People’s Republic 3 P P P

Colombia 10 P P doc P

Comoros 11 P P

Congo 11 P P

Congo, Democratic Rep. of 11 P P P

Cook Islands 11 P P

Costa Rica 10 P P P

Cote d’Ivoire 11 P P P

Croatia 7 P P

Cuba 11 P P

Curacao 10 P P

Cyprus 7 P P P

Czech Republic, The 7 P P doc P

Denmark 7 P P doc P

Djibouti 11 P P

Dominica 10 P P

Dominican Republic 10 P P

Country/Territory ZoneDHL

Express Worldwide

DHL Express 12:00

DHL Express 9:00 Imports

Ecuador 10 P P P

Egypt 11 P P P

El Salvador 10 P P

Eritrea 11 P P

Estonia 7 P P P

Ethiopia 11 P P

Falkland Islands 8 P P

Faroe Islands 8 P P

Fiji 11 P P

Finland 7 P P P

France 7 P P doc P

French Guyana 10 P P

Gabon 11 P P P

Gambia 11 P P

Georgia 11 P P

Germany 7 P P doc P

Ghana 11 P P P

Gibraltar 8 P P P

Greece 7 P P P

Greenland 8 P P

Grenada 10 P P

Guadeloupe 10 P P

Guam 9 P P

Guatemala 10 P P P

Guernsey 8 P P doc P

Guinea Republic 11 P P

Guinea-Bissau 11 P P

Guinea-Equatorial 11 P P

Guyana (British) 10 P P

Haiti 10 P P

Honduras 10 P P

Hong Kong 2 P P doc P

Hungary 7 P P P

Iceland 8 P P P

Indonesia 5 P P

Iran (Islamic Republic of) 11 P P

Iraq 11 P P

Ireland, Republic of 7 P P doc P

Israel 8 P P

Italy 7 P P doc P

Jamaica 10 P P

Japan 5 P P P

Jersey 8 P P doc P

Jordan 4 P P P

Kazakhstan 11 P P P

Kenya 11 P P P

Kiribati 11 P P

Korea, Republic Of 5 P P P

Korea, The D.P.R of 11 P P

Kosovo 11 P P

Kuwait 4 P P P

Kyrgyzstan 11 P PLao People's Democratic Rep 5 P P

Latvia 7 P P

Lebanon 4 P P P

Lesotho 11 P P

Liberia 11 P P

Libya 11 P P

Liechtenstein 7 P P

doc = document contents only P = document and non-document contentsFor transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.

Table continues overleaf

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and Rating Zones Export Services Import Services

DHL is pleased to now extend our global network to Turkmenistan

DHL Service & Rate Guide 2019: India

ZONES AND RATES18

SERVICE CAPABILITY AND RATING ZONES

Country/Territory ZoneDHL

Express Worldwide

DHL Express 12:00

DHL Express 9:00 Imports

Lithuania 7 P P P

Luxembourg 7 P P doc P

Macau 5 P P P

Macedonia, Republic of 11 P P

Madagascar 11 P P P

Malawi 11 P P

Malaysia 2 P P P

Maldives 1 P P

Mali 11 P P

Malta 7 P P

Marshall Islands 9 P P

Martinique 10 P P

Mauritania 11 P P

Mauritius 11 P P

Mayotte 11 P P

Mexico 9 P PMicronesia, Federated States of 11 P P

Moldova, Republic Of 11 P P

Monaco 7 P P

Mongolia 5 P P

Montenegro, Republic of 11 P P

Montserrat 10 P P

Morocco 11 P P

Mozambique 11 P P P

Myanmar 5 P P

Namibia 11 P P P

Nauru, Republic Of 11 P P

Nepal 1 P P P

Netherlands Antilles 11 P P

Netherlands, The 7 P P doc P

Nevis 10 P P

New Caledonia 11 P P

New Zealand 6 P P P

Nicaragua 10 P P P

Niger 11 P P

Nigeria 11 P P P

Niue 11 P P

Norway 7 P P P

Oman 4 P P P

Pakistan 4 P P P

Palau 11 P P

Panama 10 P P

Papua New Guinea 6 P P

Paraguay 10 P P P

Peru 10 P P P

Philippines, The 5 P P doc P

Poland 7 P P doc P

Portugal 7 P P doc P

Puerto Rico 9 P P

Qatar 4 P P P

Reunion, Island Of 11 P P

Romania 7 P P

Russian Federation, The 8 P P

Rwanda 11 P P

Saint Helena 11 P P

Saipan 9 P P

Samoa 11 P P

San Marino 11 P P

Country/Territory ZoneDHL

Express Worldwide

DHL Express 12:00

DHL Express 9:00 Imports

Sao Tome and Principe 11 P P

Saudi Arabia 4 P P P

Senegal 11 P P P

Serbia, Republic of 11 P P

Seychelles 11 P P

Sierra Leone 11 P P

Singapore 2 P P doc P

Slovakia 7 P P doc P

Slovenia 7 P P doc P

Solomon Islands 11 P P

Somalia 11 P P

Somaliland, Rep of (N Somalia) 11 P P

South Africa 10 P P P

South Sudan 11 P P

Spain 7 P P doc P

Sri Lanka 1 P P P

St. Barthelemy 10 P P

St. Eustatius 10 P P

St. Kitts 10 P P

St. Lucia 10 P P

St. Maarten 10 P P

St. Vincent 10 P P

Sudan 11 P P

Suriname 10 P P

Swaziland 11 P P

Sweden 7 P P doc P

Switzerland 7 P P doc P

Syria 11 P P

Tahiti 11 P P

Taiwan 5 P P doc P

Tajikistan 11 P P

Tanzania 11 P P P

Thailand 2 P P doc P

Timor-Leste 5 P P

Togo 11 P P

Tonga 11 P P

Trinidad and Tobago 10 P P

Tunisia 11 P P

Turkey 8 P P P

Turkmenistan NEW 11 P P

Turks and Caicos Islands 10 P P

Tuvalu 11 P P

Uganda 11 P P P

Ukraine 11 P P

United Arab Emirates 1 P P doc P

United Kingdom 7 P P doc P

United States Of America 9 P P P

Uruguay 10 P P

Uzbekistan 11 P P

Vanuatu 11 P P

Vatican City State 7 P P

Venezuela 10 P P

Vietnam 5 P P P

Virgin Islands (British) 10 P P

Virgin Islands (US) 9 P P

Yemen, Republic of 11 P P

Zambia 11 P P P

Zimbabwe 11 P P P

doc = document contents only P = document and non-document contentsFor transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.

The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates

Calculate the Price of Your Shipment Optional Services Surcharges Customs Services Service Capability

and Rating Zones Export Services Import Services

DHL Service & Rate Guide 2019: India

ZONES AND RATES19

Export rates by zone and product

DHL EXPRESS WORLDWIDE Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10 Zone 11

Documents only up to 2kg

0.5 2,073 2,572 2,704 2,762 2,996 3,068 2,866 3,448 2,918 3,716 4,372

1 2,647 3,348 3,539 3,569 3,934 3,992 3,723 4,477 3,674 5,065 5,608

1.5 3,130 4,003 4,257 4,307 4,727 4,761 4,324 5,326 4,290 5,895 6,631

2 3,613 4,658 4,975 5,045 5,520 5,530 4,925 6,175 4,906 6,725 7,654

Documents from 2.5kg and non-documents from 0.5kg

0.5 2,567 3,389 3,570 3,716 3,812 3,931 3,650 4,446 3,754 4,590 5,315

1.0 3,342 4,191 4,457 4,582 4,768 4,839 4,218 5,441 4,338 6,058 6,592

1.5 3,845 4,833 5,142 5,280 5,481 5,561 4,786 6,191 4,924 6,875 7,615

2.0 4,348 5,475 5,827 5,978 6,194 6,283 5,354 6,941 5,510 7,692 8,638

2.5 4,850 6,117 6,520 6,676 6,908 7,005 5,922 7,680 6,096 8,510 9,661

3.0 5,237 6,602 7,088 7,244 7,493 7,622 6,446 8,429 6,643 9,257 10,621

3.5 5,624 7,087 7,656 7,812 8,078 8,239 6,970 9,178 7,190 10,004 11,581

4.0 6,011 7,572 8,224 8,380 8,663 8,856 7,494 9,927 7,737 10,751 12,541

4.5 6,398 8,057 8,792 8,948 9,248 9,473 8,018 10,676 8,284 11,498 13,501

5.0 6,785 8,542 9,360 9,516 9,833 10,090 8,542 11,425 8,831 12,245 14,461

5.5 7,017 8,821 9,761 9,926 10,257 10,505 8,966 12,122 9,289 12,887 15,269

6.0 7,249 9,100 10,162 10,336 10,681 10,920 9,390 12,819 9,747 13,529 16,077

6.5 7,481 9,379 10,563 10,746 11,105 11,335 9,814 13,516 10,205 14,171 16,885

7.0 7,713 9,658 10,964 11,156 11,529 11,750 10,238 14,213 10,663 14,813 17,693

7.5 7,945 9,937 11,365 11,566 11,953 12,165 10,662 14,910 11,121 15,455 18,501

8.0 8,177 10,216 11,766 11,976 12,377 12,580 11,086 15,607 11,579 16,097 19,309

8.5 8,409 10,495 12,167 12,386 12,801 12,995 11,510 16,304 12,037 16,739 20,117

9.0 8,641 10,774 12,568 12,796 13,225 13,410 11,934 17,001 12,495 17,381 20,925

9.5 8,873 11,053 12,969 13,206 13,649 13,825 12,358 17,698 12,953 18,023 21,733

10.0 9,105 11,332 13,370 13,616 14,073 14,240 12,782 18,395 13,411 18,665 22,541

10.5 9,374 11,525 13,684 13,924 14,386 14,576 13,082 18,879 13,800 19,202 23,119

11.0 9,643 11,718 13,998 14,232 14,699 14,912 13,382 19,363 14,189 19,739 23,697

11.5 9,912 11,911 14,312 14,540 15,012 15,248 13,682 19,847 14,578 20,276 24,275

12.0 10,181 12,104 14,626 14,848 15,325 15,584 13,982 20,331 14,967 20,813 24,853

12.5 10,450 12,297 14,940 15,156 15,638 15,920 14,282 20,815 15,356 21,350 25,431

13.0 10,719 12,490 15,254 15,464 15,951 16,256 14,582 21,299 15,745 21,887 26,009

13.5 10,988 12,683 15,568 15,772 16,264 16,592 14,882 21,783 16,134 22,424 26,587

14.0 11,257 12,876 15,882 16,080 16,577 16,928 15,182 22,267 16,523 22,961 27,165

14.5 11,526 13,069 16,196 16,388 16,890 17,264 15,482 22,751 16,912 23,498 27,743

15.0 11,795 13,262 16,510 16,696 17,203 17,600 15,782 23,235 17,301 24,035 28,321

Table continues overleaf

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Calculate the Price of Your Shipment Optional Services Surcharges Customs Services Service Capability

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DHL Service & Rate Guide 2019: India

ZONES AND RATES20

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10 Zone 11

15.5 12,064 13,455 16,824 17,004 17,516 17,936 16,082 23,719 17,690 24,572 28,899

16.0 12,333 13,648 17,138 17,312 17,829 18,272 16,382 24,203 18,079 25,109 29,477

16.5 12,602 13,841 17,452 17,620 18,142 18,608 16,682 24,687 18,468 25,646 30,055

17.0 12,871 14,034 17,766 17,928 18,455 18,944 16,982 25,171 18,857 26,183 30,633

17.5 13,140 14,227 18,080 18,236 18,768 19,280 17,282 25,655 19,246 26,720 31,211

18.0 13,409 14,420 18,394 18,544 19,081 19,616 17,582 26,139 19635 27,257 31,789

18.5 13,678 14,613 18,708 18,852 19,394 19,952 17,882 26,623 20,024 27,794 32,367

19.0 13,947 14,806 19,022 19,160 19,707 20,288 18,182 27,107 20,413 28,331 32,945

19.5 14,216 14,999 19,336 19,468 20,020 20,624 18,482 27,591 20,802 28,868 33,523

20.0 14,485 15,192 19,650 19,776 20,333 20,960 18,782 28,075 21,191 29,405 34,101

21.0 15,090 16,030 20,681 20,840 21,564 22,199 19,854 29,495 22,270 30,905 36,114

22.0 15,695 16,868 21,712 21,904 22,795 23,438 20,926 30,915 23,349 32,405 38,127

23.0 16,300 17,706 22,743 22,968 24,026 24,677 21,998 32,335 24,428 33,905 40,140

24.0 16,905 18,544 23,774 24,032 25,257 25,916 23,070 33,755 25,507 35,405 42,153

25.0 17,510 19,382 24,805 25,096 26,488 27,155 24,142 35,175 26,586 36,905 44,166

26.0 18,115 20,220 25,836 26,160 27,719 28,394 25,214 36,595 27,665 38,405 46,179

27.0 18,720 21,058 26,867 27,224 28,950 29,633 26,286 38,015 28,744 39,905 48,192

28.0 19,325 21,896 27,898 28,288 30,181 30,872 27,358 39,435 29,823 41,405 50,205

29.0 19,930 22,734 28,929 29,352 31,412 32,111 28,430 40,855 30,902 42,905 52,218

30.0 20,535 23,572 29,960 30,416 32,643 33,350 29,502 42,275 31,981 44,405 54,231

Multiplier rate per 1kg from 30.1kg

31 to 70 630 707 861 863 1,010 1,016 955 1,219 1,024 1,254 1,604

71 to 300 583 653 789 802 930 932 907 1,116 996 1,181 1,507

301 to 9999 599 672 810 824 957 959 932 1,148 1,043 1,226 1,550

Export rates by zone and product

DHL EXPRESS WORLDWIDE

DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 89 countries worldwide.

Add INR 800 to the DHL Express Worldwide prices.

DHL Express 9:00 (10:30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over 28

countries worldwide. Add INR 1,200 to the DHL Express Worldwide prices.

Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.

Rates are in INR and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. Terms and conditions apply – see dhl.co.in/express for details.

* DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting DHL standards for packing. Refer to our Packing Guide on dhl.co.in. These network restrictions are subject to change with 30 days’ notice.

The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates

Calculate the Price of Your Shipment Optional Services Surcharges Customs Services Service Capability

and Rating Zones Export Services Import Services

DHL Service & Rate Guide 2019: India

ZONES AND RATES21

Import rates by zone and product

DHL EXPRESS WORLDWIDE IMPORTWeight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10 Zone 11

Documents only up to 2kg

0.5 2,488 3,086 3,244 3,314 3,595 3,682 3,440 4,137 3,502 4,459 5,247

1.0 3,176 4,017 4,247 4,281 4,720 4,791 4,468 5,373 4,409 6,079 6,729

1.5 3,756 4,803 5,110 5,165 5,671 5,715 5,190 6,393 5,149 7,074 7,956

2.0 4,336 5,589 5,973 6,049 6,622 6,639 5,912 7,413 5,889 8,069 9,183

Documents from 2.5kg and non-documents from 0.5kg

0.5 3,080 4,066 4,285 4,459 4,574 4,717 4,380 5,335 4,505 5,509 6,378

1.0 4,010 5,028 5,349 5,499 5,720 5,806 5,061 6,529 5,205 7,270 7,912

1.5 4,615 5,799 6,172 6,337 6,576 6,671 5,742 7,429 5,909 8,250 9,139

2.0 5,220 6,570 6,995 7,175 7,432 7,536 6,423 8,329 6,613 9,230 10,366

2.5 5,823 7,341 7,826 8,013 8,289 8,401 7,104 9,214 7,317 10,211 11,593

3.0 6,288 7,924 8,507 8,694 8,990 9,142 7,733 10,113 7,974 11,108 12,745

3.5 6,753 8,507 9,188 9,375 9,691 9,883 8,362 11,012 8,631 12,005 13,897

4.0 7,218 9,090 9,869 10,056 10,392 10,624 8,991 11,911 9,288 12,902 15,049

4.5 7,683 9,673 10,550 10,737 11,093 11,365 9,620 12,810 9,945 13,799 16,201

5.0 8,148 10,256 11,231 11,418 11,794 12,106 10,249 13,709 10,602 14,696 17,353

5.5 8,427 10,591 11,712 11,911 12,303 12,604 10,758 14,546 11,150 15,467 18,323

6.0 8,706 10,926 12,193 12,404 12,812 13,102 11,267 15,383 11,698 16,238 19,293

6.5 8,985 11,261 12,674 12,897 13,321 13,600 11,776 16,220 12,246 17,009 20,263

7.0 9,264 11,596 13,155 13,390 13,830 14,098 12,285 17,057 12,794 17,780 21,233

7.5 9,543 11,931 13,636 13,883 14,339 14,596 12,794 17,894 13,342 18,551 22,203

8.0 9,822 12,266 14,117 14,376 14,848 15,094 13,303 18,731 13,890 19,322 23,173

8.5 10,101 12,601 14,598 14,869 15,357 15,592 13,812 19,568 14,438 20,093 24,143

9.0 10,380 12,936 15,079 15,362 15,866 16,090 14,321 20,405 14,986 20,864 25,113

9.5 10,659 13,271 15,560 15,855 16,375 16,588 14,830 21,242 15,534 21,635 26,083

10.0 10,938 13,606 16,041 16,348 16,884 17,086 15,339 22,079 16,082 22,406 27,053

10.5 11,262 13,838 16,418 16,717 17,260 17,489 15,707 22,661 16,528 23,051 27,747

11.0 11,586 14,070 16,795 17,086 17,636 17,892 16,075 23,243 16,974 23,696 28,441

11.5 11,910 14,302 17,172 17,455 18,012 18,295 16,443 23,825 17,420 24,341 29,135

12.0 12,234 14,534 17,549 17,824 18,388 18,698 16,811 24,407 17,866 24,986 29,829

12.5 12,558 14,766 17,926 18,193 18,764 19,101 17,179 24,989 18,312 25,631 30,523

13.0 12,882 14,998 18,303 18,562 19,140 19,504 17,547 25,571 18,758 26,276 31,217

13.5 13,206 15,230 18,680 18,931 19,516 19,907 17,915 26,153 19,204 26,921 31,911

14.0 13,530 15,462 19,057 19,300 19,892 20,310 18,283 26,735 19,650 27,566 32,605

14.5 13,854 15,694 19,434 19,669 20,268 20,713 18,651 27,317 20,096 28,211 33,299

15.0 14,178 15,926 19,811 20,038 20,644 21,116 19,019 27,899 20,542 28,856 33,993

Table continues overleaf

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Calculate the Price of Your Shipment Optional Services Surcharges Customs Services Service Capability

and Rating Zones Export Services Import Services

DHL Service & Rate Guide 2019: India

ZONES AND RATES22

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10 Zone 11

15.5 14,502 16,158 20,188 20,407 21,020 21,519 19,387 28,481 20,988 29,501 34,687

16.0 14,826 16,390 20,565 20,776 21,396 21,922 19,755 29,063 21,434 30,146 35,381

16.5 15,150 16,622 20,942 21,145 21,772 22,325 20,123 29,645 21,880 30,791 36,075

17.0 15,474 16,854 21,319 21,514 22,148 22,728 20,491 30,227 22,326 31,436 36,769

17.5 15,798 17,086 21,696 21,883 22,524 23,131 20,859 30,809 22,772 32,081 37,463

18.0 16,122 17,318 22,073 22,252 22,900 23,534 21,227 31,391 23,218 32,726 38,157

18.5 16,446 17,550 22,450 22,621 23,276 23,937 21,595 31,973 23,664 33,371 38,851

19.0 16,770 17,782 22,827 22,990 23,652 24,340 21,963 32,555 24,110 34,016 39,545

19.5 17,094 18,014 23,204 23,359 24,028 24,743 22,331 33,137 24,556 34,661 40,239

20.0 17,418 18,246 23,581 23,728 24,404 25,146 22,699 33,719 25,002 35,306 40,933

21.0 18,144 19,252 24,818 25,004 25,882 26,633 24,010 35,422 26,321 37,105 43,348

22.0 18,870 20,258 26,055 26,280 27,360 28,120 25,321 37,125 27,640 38,904 45,763

23.0 19,596 21,264 27,292 27,556 28,838 29,607 26,632 38,828 28,959 40,703 48,178

24.0 20,322 22,270 28,529 28,832 30,316 31,094 27,943 40,531 30,278 42,502 50,593

25.0 21,048 23,276 29,766 30,108 31,794 32,581 29,254 42,234 31,597 44,301 53,008

26.0 21,774 24,282 31,003 31,384 33,272 34,068 30,565 43,937 32,916 46,100 55,423

27.0 22,500 25,288 32,240 32,660 34,750 35,555 31,876 45,640 34,235 47,899 57,838

28.0 23,226 26,294 33,477 33,936 36,228 37,042 33,187 47,343 35,554 49,698 60,253

29.0 23,952 27,300 34,714 35,212 37,706 38,529 34,498 49,046 36,873 51,497 62,668

30.0 24,678 28,306 35,951 36,488 39,184 40,016 35,809 50,749 38,192 53,296 65,083

Multiplier rate per 1kg from 30.1kg

31 to 70 741 832 1,013 1,014 1,190 1,197 1,113 1,435 1,176 1,475 1,887

71 to 300 699 784 946 962 1,116 1,119 1,088 1,339 1,149 1,372 1,809

301 to 9999 719 806 973 989 1,148 1,150 1,118 1,377 1,182 1,410 1,860

Import rates by zone and product

DHL EXPRESS WORLDWIDE IMPORT

Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.

Rates are in INR and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. Terms and conditions apply – see dhl.co.in/express for details.

* DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting DHL standards for packing. Refer to our Packing Guide on dhl.co.in. These network restrictions are subject to change with 30 days’ notice.

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DHL Express (India) Pvt. Ltd

801/A, Silver Utopia

Cardinal Gracias Road

Chakala, Andheri - East

Mumbai 400 099

For contact details of the DHL Express office nearest to you,

please visit our website at dhl.co.in

or call the customer service hotline on 1800 111 345 / 1800 200 1345

Valid: 1st January 2019

SELECTED SERVICE CENTER ADDRESSES AND PHONE NUMBERS

North Mumbai Service Centre DHL Express (India) P. Ltd.C/O. Anand Engineering Plot No. 66, Road No. 13MIDC Andheri East Mumbai 400 093

North Delhi Service Centre DHL Express (India) P. Ltd.71/3 Najafgarh Industrial EstateRama RoadDelhi 110 015

Central Mumbai Service Centre DHL Express (India) P. Ltd.Jetha CompoundDr. Babasaheb Ambedkar RoadNext to Byculla ZooOpp Byculla Railway StationByculla - EastMumbai 400 027

Gurgaon Service CentreDHL Express (India) P. Ltd.Plot no: 269 Phase II Udyog ViharGurgaon 122 016

Ahmedabad Service Centre DHL Express (India) P. Ltd.43/1, Shree Industrial EstateNear Nachmo PremisesKalidas Mill Compound GomtipurAhmedabad 380 021

Chennai Service Centre DHL Express (India) P. Ltd.Plot No. 12B, South Phase3rd Cross StreetGuindy Industrial Area Guindy Chennai 600 032

Bangalore Service CentreDHL Express (India) P. Ltd.No. 69, 3rd Cross, II StageYeshwantpur Industrial SuburbBangalore 560 022

Hyderabad Service Centre DHL Express (India) P. Ltd.No 6-2-30/1&2 T. S No 67Block S, Ward 37, A C Guard RoadLakdikapool Hyderabad 500 004

South Delhi Service Centre DHL Express (India) P. Ltd.40 Okhla Industrial EstatePhase - 3 South DelhiNew Delhi 110 020

Noida Service Centre DHL Express (India) P. Ltd.Below Botanical Garden Metro StationSector - 38Noida 201 301

Vashi Express Centre DHL Express (India) P. Ltd.A-74-1Khairane MIDCKoper Khairane Thane Belapur RoadNavi Mumbai 400 709

Vidhyavihar Service Centre DHL Express (India) P. Ltd.Sahney Bussiness CentrePlot no 27Kirol Road, Village KurlaVidhyavihar WestMumbai 400 086

Bangalore Service Centre DHL Express (India) P. Ltd.SY. No. 32/5, Katha No. 215Roopena Agrahara, Begur HobliHosur Main RoadBangalore 560 068

Goregaon Service Centre DHL Express (India) Pvt. Ltd.Structure no 2 & 2A Opp. A. K. TowersVir Sawarkar Flyover Goregaon (W)Mumbai 400 062

Tirupur Service Centre DHL Express (India) P. Ltd.80ft. Scheme RoadNear BPL TowerGandhinagar P.O.Tirupur 641 602

Pune Service Centre DHL Express (India) P. Ltd.2A/2B, Bhau Patil RoadNear Pune IT ParkBopodi Pune 411 020