dhl express 2011

DHL | PageRegions and Countries | Overview | 2010

Our two strong pillars

Deutsche Post – the highly successful mail business and global benchmark for technology and efficiency, laid the foundations for international expansion.

DHL represents the broad portfolio of logistics businesses and comprehensive DHL international footprint, also stands for the rewarding growth opportunities of the global logistics industry.

The logistics company for the World

The post servicefor Germany

One company with two powerful brands under one roof


Business units within DPDHL

ExpressMail Supply chain/CISForwarding/freight


Key milestones

1969 1974 19981970 1990 2002 20031977 2005 2009

The idea: delivering shipping documents to customs offices by air before the freight arrives by sea

Deutsche Post acquires 100% of Danzas Group

Start of Europeanexpansion

Alliance formed with Lufthansa, JAL and Nissho Iwai

Deutsche Post acquires 100% of DHL

DHL launchesparcel service

Deutsche Post acquires 100% of Airborne

First shipping docs trans-ported from San Francisco to Honolulu

Start of AsiaPacific expansion

Deutsche Post acquires 100% of Exel plc.

DP World Net changes name to DPDHL


2009 TDI market value per region

FedEx

UPS

TNT

Others

DHL

25%

15%

10%

10%

40%

45%

25%

10%

10%10%

30%

20%

35%

5%

10%

Americas

Europe

EEMEA

Asia Pacific

DHL a strong leader in Europe, EMEA & Asia

5%

25%

60%

15%


100,000 shipmentsin/out per day

55+ million shipments/year

46+ millionshipments/year

168+ million shipments/year

300+ millionshipments/year

4,000+ employees12,000+ employees11,000+ employees 30,000+ employees43,000+ employees

5,000 touch points50 countries(Latin America, Canada, Caribbean)

89 countries 41 countries/ territories

42 countries/ territories

115 facilities (approximate)



1,015 facilities (approximate)

390+ service centers84 international gateways

Asia Pacific AmericasEEMEAEurope USA

DHL Express AmericasDHL Express APEMDHL Express Europe

Undisputed market leadership in figures


Employees: 6,000+Employees: 1,500+Employees: 2,400+Employees: 900+

Servicing 401 cities,95% of GDP

21,200 Blue Dartlocations covering 400cities and towns

Servicing 84 regions99% of GDP

Servicing 1,500+ cities 90% of GDP

Established 1980Established 1979Established 1984Established 1978

Domestic andinternational expressmarket leader

Premier air domesticand internationalexpress market leader

Domestic/internationalexpress market leader Enhanced networkconnection to Europe

SME market leaderDOC market leader2nd in non-DOC market

Russia ChinaIndiaBrazil

Market leadership

Strong local coverage in emerging markets


The logistics company for the world

We are conducting business according to our values everyday, and are committed to using international expertise and world-class service to ensure our customer’s success.

Global expertise

“No one knows the world like we do.”

Service excellence

“The relentless pursuit of service quality is in our DNA.”

International focus

“International isn’t just part of our business. It is our business.”

Your specialist in international



Global expertise

Worldwide reach gets us to every corner of the globe

• The world’s largest express global delivery provider

• Delivering to 220+ countries and territories and 120,000 destinations

• Pioneers of the international express delivery industry

• Over 40 years of international shipping experience and expertise

Impeccable local knowledge speeds the process

• Understanding/knowledge of country processes, local customs/cultures

• 300,000+ employees in 220 countries/territories speaking 100 languages

• Best possible delivery times

• Market leader combining agility and power

• Extensive transit options, dozens of major hubs in every world region

• Enhanced service along transatlantic routes

• Industry-leading pick-up and delivery times in most global locations

“No one knows the world like we do.”


Global DHL Express network

Speed and reliability throughout the world

Lines on map do not include weekend, one-off or special routings.

LEJ

CVG

EMA

BRU

LOS

BAH DELLAX

DXB HKG

SIN

ANC

ICN

HKGBKK

PVG

JFK

PVG

ICN

CVG

ANC

LAX


Service excellence

World class service that makes a world of difference

• 6 cutting-edge quality control centers around the world

• State-of-the-art monitoring systems with 90,000 daily global checkpoints

• Real-time management from pickup to delivery in a flexible network

• Packages clear customs while still in the air

• Specialist knowledge across all business sectors allows industry specific solutions

• In-house customs with own brokers providing seamless, interruption-free clearance

• Clients work directly with sales and operations to develop solutions

“The relentless pursuit of service quality is in our DNA.”


International Focus

Our huge network doesn’t just speak volumes, it delivers them

• 220 countries/territories, 72,000 vehicles, 300,000 employees worldwide

• Network reconfigured in 2009 to reflect our international focus

• 46 state-of-the-art hubs, expanded global air network partnerships

• Continuous investment in cutting-edge technology for hubs/facilities

• DHL Innovation Center is developing solutions for a faster, more flexible and environmentally friendly shipping experience

“International isn’t just part of our business. It is our business.”



• Or culture welcomes innovative thinking and we apply that ability to helping clients meet logistical challenges

• International expertise with a consultative approach – DHL is the most engaged, dependable, knowledgeable and helpful workforce in the industry

• Our business philosophy and staff attitude in two words: “Can Do”

“In the end, it’s all about you.”


Business units and key figures

ExpressMail Forwarding/freight Supply chain/CIS

Rev

enue

Bus

ine

ss m

ode

l

• EUR 12,507 million• No. 1 in contract logistics

solutions globally

• EUR 10,312 million• No. 1 in international

Express transport globally

• EUR 10,870 million• No. 1 air freight

forwarder globally• No. 1 ocean freight

forwarder globally

• EUR 13,684 million• Largest postal operator

in Europe

• Customer or industry-specific solutions

• Warehousing and transport management

• Standardized, scheduled network

• Self-operated infrastructure

• Door-to-door capability globally

• Trading in transport services to provide customer with seamless solutions for his specific needs

• Standardized, scheduled network with door-to-door capability Germany

• Customer/market-specific networks outside of Germany

• Approx. 23m square meters in 2,400 warehouses under management

• Over 120,000 staff1

• More than 30,000 Touch points

• Approx 100,000 staff¹

• Approx 970 terminals, warehouses and offices worldwide

• Approx 40,000 staff1

• 82 mail/33 parcel sorting centers in Germany

• 180,000 staff1

Pla

tfor

m


A uniformed product portfolio for our global network

DHL EASY SHOP

DHL ECONOMY SELECT

DHL GLOBALMAIL BUSINESS

DHL EXPRESS 9:00

DHL EXPRESS 10:30

DHL EXPRESS 12:00

DHL EXPRESS WORLDWIDE

DHL EXPRESS ENVELOPE

DHL EXPRESS EASY

DHL BREAK BULK EXPRESS

DHL MEDICAL EXPRESS

DHL COLLECT & RETURN

DHL IMPORT EXPRESS FLEX

DHL SAME DAY

DHL JETLINE

DHL SPRINTLINE

DHL SECURELINE

Time Definite Day Definite

Pro

du

cts

Same Day

En

ha

nc

ed

pro

du

cts

Optional services Customs servicesLogistics services Global trade services

The global product and service portfolio 2010


Strategy 2015

Simplifying services

Sustainable solutions

Our guiding principle

Our purposeThe logistics company for the World

The postal servicefor Germany

Respect

Results

Our customer promise

How we achieve becoming the logistics company for the world


Strategy 2015

Significant improvement of customer satisfaction already achieved

Significant cash flow improvement

Clear commitment to improvement of CO2 emissions

Major improvement of employee satisfaction in large parts of the organization

Successful initiatives


Drive customer loyalty

Strategy 2015

• First Choice will drive change in the way DPDHL operates its business

• The Group is fully committed to create higher customer loyalty and grow business with customers

• Collaboration of the employees will be fostered to create higher value for customers

• Our aim is to increase customer loyalty by implementing a measurable, sustainable improvement to the way customers experience our services and First Choice is our key platform for this change

• First Choice is about understanding customer expectations and our performance gaps through customer intelligence

• First Choice is about enabling and empowering employees to streamline processes at specific touch points according to customer needs

• First Choice is about achieving process excellence through the application of a consistent methodology based on DMAIC*

• First Choice will help us create value for customers by delivering services that simplify their business

Employee engagement

Process excellence

Customer Loyalty

First Choice for our customers


Carbon efficiency covering emissions from our own and subcontracted operations

-10%

2012

-30%

2020

Strategy 2015

• In our mission to do business in a sustainable manner, our GoGreen program aims at reducing the impact on the environment by:

• Increasing our carbon efficiency primarily in the areas of air and road transportation, real estate and providing customers with GOGREEN shipping service, which provides the option to offset carbon outputs

• Upgrading to a more fuel efficient fleet of vehicles and aircraft

• Implementing design and operational changes in our facilities to increase the use of energy from renewable sources

• Our goal is to change our ways and make transport of goods more climate-friendly

• To meet our goals, we set a specific and quantifiable target for improvement in our global CO2 efficiency

• Our global environmental commitment is recognized by Climate Counts*, which placed DHL well ahead in the logistics industry in their environmental scoreboard

Our sustainable approach for the future


Why choose DHL Express to and from the USA?

We're committed to using our international expertise and world-class service to ensure our customers’ success.

DHL | PageCONFIDENTIALDHL Time Definite Products | Location | ## Month 2010 21

• When you need a systemized door-to-door delivery by a pre-selected time – overnight or on the next possible business day – choose time definite services

• We have the strongest global network to help you reach your customers faster

• Track your shipment online in real time for ultimate peace of mind

• We are flexible and reliable, giving you the service you need, when and where you want it

When you need reliability, we are right on time

Time Definite Export Services


Coverage To Countries Where You Need It

North America

Africa

Europe

MiddleEast

Asia Pacific

18

6

10

30

SouthAmerica

20

3


DHL EXPRESS WORLDWIDE

* For shipments within the EU - subject to terms & conditions

Global reach with dependable reliability

• Ideal for time-sensitive shipments

• Global coverage

• Reach all partners and colleagues around the world

• We take all the hassle away

• You’re informed at every stage of the journey

• No hidden costs

• Enhance your reputation

• Express door-to-door deliveries

• End of day delivery promise

• Over 220 countries and territories

• Documents and non-documents

• Unparalleled customs expertise

• On-line, real time tracking

• One simple price for door-to-door delivery

• Full money-back guarantee*

• Optional services available


• Upfront door-to-door pricing - no hidden costs

• A choice of delivery times - 9:00, 12:00, end of day

• A single invoice in your home currency - no currency fluctuations, simple accounting

• One account number gives you global reach and full control of your budget

• A single point of contact

One company, one currency, one invoice

Time Definite Import Services

DHL | PageCONFIDENTIALDHL Day Definite Products | Location | ## Month 2010 25

Reliable And Convenient

DHL Economy Select Benefits to you, every day

• The ideal day certain solution

• Perfect for less urgent and heavier shipments

• Convenient door-to-door service

• Coverage of 30+ countries on European continent

• Late pick-up and early delivery times

• Online, real-time tracking

• Simple administration and paperwork with a single invoice

• Complete control over your deliveries and shipping costs

• Reliability and convenience of one company from pick-up to delivery

• Truly comprehensive coverage

• Unbeatable number of direct road linehaul connections

• Flexibility to respond quickly to end customer requests

• Full end-to-end visibility

• Your shipment is in safe hands


Unmatched Presence In Europe

Extensive coverage

• 30+ countries and territories on the European continent with a constantly expanding coverage

• Dense network – over 250 international road connections

• Over 75 international gateways

DHL ECONOMY SELECT coverage

Countries servedAustria, Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Norway, Netherlands, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom


Truly International Shipping

Routing

• Your shipments are routed through strategic gateways and lanes to ensure consistent transit times

• The entire Day Definite network maintains the same high-quality performance standards

• You can track and trace your shipments through to delivery

Example: International Day Definite routing from the UK


Reliability From Pick Up To Delivery

We are not using partners or agents for the pick-ups or deliveries, so you can be sure that all your shipments are handled by DHL Express from start to finish

dhl express 2011

Documents

dhl dhl

international expertise

market leadership employees

world thepost service

international expansion

service centers

world region

worldclass service