current resume - 2016
TRANSCRIPT
Raymond P. Gravel Jr. (RJ)5204 Spring Creek Ln, Sandy Springs GA 30350 Phone: 603-833-1236 E-Mail: [email protected]
Objective
Actively seeking an operations position within the logistics industry where my experience in management, process
improvement and customer service will aid the organization in the achievement of its efficiency and service goals.
Proficiencies
Operations Management | Team Building | Process Improvement | Customer Service | Sales
Professional Experience
Scheduling Supervisor– Hancock Claims Consultants – Alpharetta, GA 2016 - Present
o Managing claim scheduling operations with a direct staff of over 20 first and second shift employees
o Overseeing all incoming claim requests, field technician logistics, and customer correspondence
o Focusing on process improvement and employee development to exceed efficiency and service level goals
Management Assistant – Enterprise Rent-A-Car – Atlanta, GA 2013 - 2015
o Promoted from entry level position to management assistant within first 7 months of employment after
consistent recognition as a top sales performer in region
o Contributed to branch sales goals while providing exceptional customer service and operational support
o Collected on delinquent accounts for assigned customer base
Group Manager – Capital Transportation Solutions, LLC – Kennesaw, GA 2008 - 2013
o Directed logistics operations and customer service for 300 dedicated national customers
o Oversaw a $10 million annual operating budget
o Managed a direct staff of 80 full-time operational employees
o Increased total revenue by 95% ($31.6 million to $60 million) and total volume by 60% (200,000 shipments to
320,000 shipments) through improving system processes and efficiency of operations from 2009 - 2012
Education
University of New Hampshire 2006
Bachelor Of Science in Business Administration
o Concentration in Leadership
o Minor Degree in Psychology