Chartwell chatter

JANUARY/FEBRUARY ISSUE 2014

Happy New Year 2014

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January/February 2014

F R O M T H E P R E S I D E N TWhat’s so special about Chartwell?

When I was first honored with the opportunity to serve on the Board, I quickly embraced the opportunity to help run the Club’s business. As a small business owner with an entrepreneurial spirit, it has been fascinating and challenging to be part of the operation.

I’ve never been so honored and proud to be selected by my fellow Board members, my friends, and my peers to lead our club for the next year. We have such an amazing club with such an amazing past and such an amazing future.

The honor, the responsibility, the challenges got me to thinking, “what’s so special about Chartwell?”

Is it the golf course? It’s a great track, but there are lots of great courses.

Is it the pool? We’ve got a very nice pool, but it’s not The Atlantis.

Is it the tennis facility? Again, it is very nice and one of a few indoor options around.

Is it the clubhouse & restaurant? Service and food is much better than it’s been in a long while and improving daily. The building and grounds are lovely, but we’ve got an opportunity to be the best place in town.

As a family-oriented, neighborhood country club, what makes Chartwell so special to me are the people! That’s why I belong.

I joined the Board to serve the members and the club — to preserve our past and protect our future.

The club has such an amazing legacy of people who have worked so hard to deliver the experience we all continue to enjoy. Many of the members who first established the club in 1961 are still enjoying the companionship and camaraderie they helped start.

Part of our responsibility as a Board is to preserve the legacy they’ve established. The other part of our responsibility is to protect our future.

Our past and our future are, and always should be rooted in one thing — people.

We can all agree that we are a family-oriented club. That family extends beyond our children or our parents; we are all members of an extended family — the Chartwell family.

And like all families, when there are great accomplishments and achievements, we rejoice, celebrate and acknowledge them. When there are challenges, we deal with them.

Chartwell Golf & Country Club

1 Chartwell DriveSeverna Park, MD 21146

WINTER ClubhousE houRs

Monday ClosedTuesday Closed

Food ServiceWednesday & Thursday

11:00 am – 9:00 pm

Friday & Saturday 11:00 am – 9:30 pm

Sunday11:00 am – 2:30 pm

Dinner Service As always, reservations are requested.

Wednesday–Saturday5:30 pm

Bar ServiceWednesday & Thursday 10:00 am – 10:00 pm

Friday & Saturday 11:00 am – 12:00 am

Sunday11:00 am – 4:30 pm

Phone NumbersClubhouse

410-987-0400

Clubhouse Fax410-987-8469

Golf Pro Shop410-987-4480

Golf Pro Shop Fax410-729-0678

Tennis Pro Shop410-987-0400 ext.236

Grounds410-987-1982

Pool 410-729-1030

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www.chartwel lgcc.comwww.chartwel lgcc.com

Over the past few years, we’ve dealt with many challenges and we’ve made some tremendous strides. We have a remarkable group of leaders helping to manage and run our club. Things are good. But good is the enemy of great and we’ve got room for improvement.

For nearly 20 years we’ve made significant improvements to the club. Our fiscal approach has been one of borrow and build, borrow and build, thus building up long-term debt. We’ve maxed out the credit card and the longer we ignore our debt the more we limit our options.

The good news is that we’ve got options.

Over the next few months the Board and its respective committees will be working diligently to explore all options for membership growth, retention and usage, improving our amenities and facilities, recapitalization and debt reduction.

This is our club. This is our family. The decisions we will make will shape the future of our club. In doing so, we must respect our past, while protecting our future.

Some of the decisions we face may be controversial. That’s what makes our job as a Board a very challenging proposition. We need to make choices, and we do so knowing not everyone will agree. But doing nothing, ignoring our responsibilities to our family, and ignoring our duty to protect our future is far more detrimental.

As your Board, we greatly appreciate your support, your input and especially, your companionship and camaraderie.

As your new President, I am so honored to be a part of Chartwell’s great legacy and privileged to help shape our future.

- Jay Dixon

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I N S I D E

From the President | 1-2

2014 Board and Committee Members | 4

Letter from GM | 4

Chartwell Foundation | 6

Junior Golf Photos | 7

Calendar of Events | 8-9

Golf | 10

Tennis | 11-12

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January/February 2014

2 0 1 4B O A R D M E M B E R S A N D C O M M I T T E E S

Jay Dixon – President

Stephen Dayton – Vice President, Golf Committee

John Soderlund – Treasurer, Finance Committee

Phil Bowman – Secretary, Green Committee

Shaun Mahoney – House Committee

Shauna Talbot – Strategic Planning

Chuck Fratus – Tennis Committee

Suzanne Sheridan – Social/Pool Committee

David Orso – Membership Committee

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www.chartwel lgcc.com

L E T T E R F R O M T H E G E N E R A L M A N A G E RAs you may recall November was the start of our strategic approach to communications. We have had good success with the level of communications and information being sent out. Our new web site has been launched as of January 1, 2014 and our email system is at a vibrant pace.

The next focus of the Club is stated within our Mission Statement of Chartwell, “a staff dedicated to service excellence”, what exactly is service excellence?

Each and every one of us has a different view of what that statement means. Courtesy, proper etiquette, quick service or never having to ask for what I want! Our goal is to provide you with 5 basic assurances.

R E L I A B I L I T Y, R E S P O N S I V E N E S S , A S S U R A N C E , E M PAT H Y A N D TA N G I B L E S ! How does this equate to Service Excellence you may ask?

Reliability – Reliability means getting things correct the first time. Reliability of service is paramount to the service industry.

Responsiveness – Giving the member what they want or need faster than anyone else. We all make mistakes but how fast and effective do we correct that issue with flexibility in service, special requests and complaint resolution.

Assurance – Our new Member Services training program will target this area. Outstanding service is planned and trained for.

Empathy – Extend caring and individualized attention, such as fulfilling special requests, dietary needs and allergy requirements as part of our overall training.

Tangibles – 85% of decisions are made on the basis of sight. For this reason, Professional appearances and cleanliness of servicescape and staff plays an important role.

Member Service Excellence is about managing, meeting and exceeding expectations. Member Expectations are constantly changing, the bar is forever being raised. As we strategize for Member Service Excellence we believe that these basic ideals will guide us to match and exceed what Members expect.

- Michael

“ M E M B E R S E R V I C E E X C E L L E N C E I S A B O U T M A N A G I N G , M E E T I N G A N D E X C E E D I N G E X P E C TAT I O N S . M E M B E R E X P E C TAT I O N S A R E C O N S TA N T LY C H A N G I N G , T H E B A R I S F O R E V E R B E I N G R A I S E D . ”

LUAU PARTY

SATURDAY, JANUARY 25, 20147:00 pm

Music and Dancing byLOVE SEED MAMA JUMP

Pig RoastPolynesian Feast in the Ballroom!$3 Hawaiian Cocktails & Daiquiri Bar

Big Cup Beer Specials

The Party of the Winter for all adult members & your guests!

ONLY $27 PER PERSON (includes band,dinner, and bar specials)

Guests & friends welcome!Make your reservations early!

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www.chartwel lgcc.com

Hello Chartwell Members,

The most rewarding time of the year for the Chartwell Foundation has arrived....making our year-end grants. You may not realize that the Foundation was established in 2006 to foster both charitable and educational efforts. The Foundation is governed by Chartwell Golf and Country Club members, and is a separate charitable organization, recognized by the IRS. Donations are tax deductible.

Earlier in the year the Foundation made grants of $20,000 to the Wounded Warriors Project and $16,000 to Truckin4Troops for a handicapped-equipped travel trailer. In addition, other recipients are Hospice of the Chesapeake, Partners in Care, SPAN (Severna Park Assistance Network) and the Providence Center, which were awarded $7,500 each.

The Chartwell Foundation Scholarship Fund at AACC awards a yearly grant to local high school graduates. In 2013 $2,500 in tuition assistance was provided to a Broadneck H.S. graduate.

The Chartwell Foundation has awarded grants and scholarships of over $70,000 for 2013. Those funds were donated through three golf tournaments during the year: Operation: Golf for Warriors, The Deli and the Gwyn Horrigan Memorial. Since its inception the Chartwell Foundation has awarded over $450,000 in grants and scholarships.

F O R M O R E I N F O R M AT I O N R E G A R D I N G T H E C H A R T W E L L F O U N D AT I O N Please contact Michael Fay, CCM at mfay@chartwellgcc.com

–

Junior Golf – Photo Booth Fun!

Junior Golf – Photo Booth Fun!

www.chartwel lgcc.com

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www.chartwel lgcc.com

Rob Agresti Head Golf Professional

G O L F Let’s talk about some ways to improve the most important aspect of your game during the winter months. We never practice putting as much as we should and the winter months are a great time to do so. I am going to give you a few suggestions of how to improve your putting without ever going outside.

Toothpicks – Go into your kitchen and grab a toothpick and break it in half. With a piece of scotch tape, place the two halves an inch and a quarter apart vertically on the piece of tape. Then place the tape on the face of your putter with the toothpicks equal distance from the center line of the putter that indicates the sweet spot. Set up a target about 12 to 15 feet away on a smooth rug/carpet. Hit several putts toward your target and you’ll notice that if you miss the center of the putter the toothpick will cause your ball to shoot off in a different direction. It sounds so simple, but making solid contact consistently is the biggest key to being able to control your speed. As you improve with this, you can move the toothpicks closer together to challenge yourself.

Stripe – With a sharpie, put a stripe all the way around the circumference of a golf ball. Wait until the ink has dried and on the same 12 to 15 foot putt that you used with your toothpick drill, set the ball up so that the stripe points to your target. The idea is that when you putt, the stripe should spiral end over end. If the stripe comes out off round, it is telling you that your face is not square at impact or that your path is not straight. It could also be a combination of the two. Keep working to try to get the stripe to roll end over end to your target and you’ll know you are putting a good roll on the ball.

I-Phone App – For any of you that have an iPhone 5 or iPhone 4, 4S and 4th generation iPod touch. Ping has an app that is fantastic for putting analysis. It has the ability to measure your face angle at impact in relation to your address position, the tempo that you swing the putter and also how big the arc is that you swing your putter on. It is a great way to practice. If you are able to have the same face angle at impact that you had at address, all that you have to do is pick a good line (sounds easy I know). The app is Free. I’d be happy to show you this app and how it works. The only thing you’ll need is the cradle that holds your phone on your putter, and it just so happens that we do sell these in the shop.

Like I said, the winter months are a great time to work on putting. I have many more drills for winter putting practice if you’re interested. Stop by the shop and I’d be happy to show you some of them. We wish you all the best for 2014. Keep swinging!

“ W E N E V E R

P R A C T I C E P U T T I N G

A S M U C H A S W E

S H O U L D A N D T H E

W I N T E R M O N T H S

A R E A G R E AT T I M E

T O D O S O . ”

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January/February 2014

C O N G R AT U L AT I O N S T O T O M Q U I N N F O R B E I N G N A M E D T H E 2 0 1 3 B I L L S C H E R E R A W A R D R E C I P I E N T.

This award recognizes a tennis playing member who has given back through their dedication to our Tennis Program.

T E N N I S

MATCH MADNESSDoubles Tournament

FLIGHTS AVAILABLESign up with a partner or let the

Tennis Staff help you find one!

Men’s DoublesFEBRUARY 1-2

Mixed DoublesFEBRUARY 8-9

Ladies DoublesFEBRUARY 22-23

Sign up in the Tennis Shop

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www.chartwel lgcc.com

J U N I O R T E N N I S

The Chartwell junior program has had great success recently in both high school competition and USTA tournaments. Congratulations go out to Susan Morrell (Severn) and Sara Maclean (Mt. De Sales) who with their doubles partners won their respective divisions and Christen Morrell (Severn) who finished as a finalist with her partner in her respective division.

In addition Patrick Maclean (Mt. St. Joe’s) had a very successful USTA tournament over the Thanksgiving holiday. He reached the semifinal of the Greenspring Turkey Bowl tournament 16 and under division. He won his first round 6-1, 6-1, second round 6-3, 6-7, 10-5, and lost a very close match to the #2 seed 3-6,6-3, 10-5. This was Patrick’s first competitive USTA tournament so congratulations to him.

Chartwell has produced many successful high school tennis participants over the years in addition to those mentioned above. Chartwell is represented by Morgan Mcfarland (Archbishop Spalding), Bethany Baldwin (Archbishop Spalding), Alex Johnson (Archbishop Spalding), Zach Farrell (Archbishop Spalding), Nick Henault (Archbishop Spalding), Jack Holt (Archbishop Spalding), Jacquie Quall (Archbishop Spaliding), Jack Brandenburg (Annapolis), Ellie Brandenburg (Annapolis), Emily Kerr (Annapolis Area Christian School), Lauren Appel (Severna Park), Matt Alden (Severn), Ryan Buhrer (Severn) and Graham Hardig (Severn), and Cici Lasley (Severn School). Other Chartwell junior members who would be participating on high school tennis teams but have seasonal conflicts are Doug Hill, Ryan Baldwin, Jack Howard, Mike Baldwin, Brad Carson, Caitlin Flanagan and Megan Raff.

Congratulations and Chartwell is very proud of our juniors!

SAVE-THE -DATECentury TournamentJANUARY 25-26MIXED DOUBLES FORMAT

WHERE THE COMBINED AGES OF YOU

AND YOUR PARTNER MUST BE 100 YRS OLD

OR GREATER!

Sign up in the Pro ShopNEED A PARTNER?

“ T H E C H A R T W E L L

J U N I O R P R O G R A M

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A N D U S TA

T O U R N A M E N T S . ”

Ready for Some Putt-Putt?Saturday, February 1, 2014

Chartwell Golf and Country Club 3:00 pm – 5:00 pm$20.00 per person

Up to 9 years old 3:00 pm – 4:00 pm

10 years old and older 4:00 pm – 5:00 pm

For reservations: nrummel@chartwellgcc.com

410-987-0400

Parental Freedom / Kids Night OutFriday, February 7 & 14

5:30 – 9:30 pm

We’ll keep an eye on the kids, and you enjoy quiet dinner or bring your friends. (Yes, guests are welcome).

Adults enjoy dinner while the children have their very own menu along with some fun games and movies.

*Children must be 4 yrs. or older.

**Only Moms and Dads can drop off, or pick up their children and you must remain

on Chartwell grounds!

$15.00 for the 1st child, $8.00 for each additional child (includes meal, beverages, babysitting and FUN!)

Pick up is no later than 9:30 pm

RESERVATIONS A MUST! BY THURSDAY PRIOR, 5 PM (space is limited!)

Hey Ladies,It’s Spa Day!

If relaxation is what you want then you better come out!

Thursday, January 30, 20146:00 – 8:00 pm in the Troon Room

RSVP 410.987.0400

Or email:nrummel@chartwellgcc.com

Chair Massage | Skin Care Analysis | Wine and Cheese …and more $20.00 per person

Mother Daughter TeaGrandmother Granddaughter Tea

SUNDAY, FEBRUARY 9, 20141:00 pm – 4:00 pm$15.00 per person

Tea, cider, pastries, scones and finger sandwiches

Dress up in your best Tea Party outfits and enjoy a great time.

Parental Freedom / Kids Night OutFriday, February 7 & 14

5:30 – 9:30 pm

Chartwell Golf and Country Club1 CHARTWELL DRIVE

SEVERNA PARK, MD 21146

Health, Fitness and Wellness Programs 2014 Chartwell Golf and Country Club has teamed up with Athletic Performance (API) in order to provide health, fitness and wellness education and services to our members.

Healthy choices can impact your health and the health of your loved ones, it is important to realize the resources are available. Throughout the year we will focus on these resources with guests from

• Baltimore Washington Medical Center• API• Orthopaedic and Sports Medicine Center• Yalich Clinic• And more

Prices are as Follows:$40.00 eachHolistic Health Workshop, Golf Fitness Evaluation,Tennis Performance Evaluation

$25.00 eachYoga Class at Chartwell, Tennis Performance Workshop, Golf Fitness Workshop andCorrective Posture Workshop

January we will provide:January 23, 2014• HOLISTIC HEALTH WORKSHOP ($40.00) – The Importance of Greens in your diet-Smoothie demonstration as well (included), 11:00 am – 12:00 pm

• FITNESS SEMINAR ($25.00) – Creating, following and sustaining an exercise program, 12:00 pm – 1:00 pm

Saturday, January 18 and 25 at 9:00 am Tuesday, January 21 and 28 at 10:30 am

• YOGA ($25 each class) – Two class per week at Chartwell (4 total classes)

Choose one or all• Golf Performance

• Tennis Performance• Holistic Health• Yoga• Osteoporosis Prevention• Cardiovascular Training