adobe connect 9.1 release notes · overview release date ... from adobe connect 7.x . upgrade to...

Adobe Connect 9.1: Release Notes

ADOBE CONNECT 9.1 RELEASE NOTES OVERVIEW ....................................................................................................................................................... 2

RELEASE DATE ........................................................................................................................................................ 2 DESCRIPTION ......................................................................................................................................................... 2

SYSTEM REQUIREMENTS ................................................................................................................................. 2

IMPORTANT UPDATE INFORMATION ............................................................................................................... 3

NEW ADOBE CONNECT ADD-IN ................................................................................................................................. 3 MINIMUM ADOBE FLASH PLAYER VERSION 11.2 FOR ATTENDING MEETING ....................................................................... 3 OTHER KEY CHANGES TO SYSTEM REQUIREMENTS .......................................................................................................... 4 SEMINAR SCHEDULING ............................................................................................................................................. 4 MP4 FORMAT FOR RECORDINGS ............................................................................................................................... 4 ADOBE CONNECT SERVER UPGRADE PATH FOR ON PREMISE DEPLOYMENTS ...................................................................... 4

WHAT'S NEW IN ADOBE CONNECT 9.1 ............................................................................................................. 5

AUDIO CONFERENCING CHANGES .............................................................................................................................. 5 CHANGES TO RECORDINGS ........................................................................................................................................ 8 EVENT AND WEBINAR RELATED CHANGES .................................................................................................................... 9 TRAINING RELATED CHANGES .................................................................................................................................. 11

ISSUES RESOLVED .......................................................................................................................................... 13

KNOWN ISSUES .............................................................................................................................................. 18

MORE INFORMATION .................................................................................................................................... 21


Overview Release Date Adobe Connect 9.1 will be rolled out in phases

• On-Premise: Adobe Connect 9.1 installer for customer premise deployments (All supported Locales): August 19, 2013.

• Hosted: Adobe Connect 9.1 service hosted by Adobe: Starting August 19, 2013, please check the migration schedule for your account here.

• Managed Services: Adobe managed customer specific cloud deployment of Adobe Connect: Update scheduled based on customer requirement. Please reach out to your Adobe Connect managed services representative to schedule your update.

Description Adobe Connect is a market-leading web conferencing solution that enables corporations and government agencies worldwide to improve collaboration, webinars, and eLearning through exceptionally rich interactions. This minor release delivers critical new enhancements and capabilities to address challenges faced by many organizations in conducting virtual meetings, webinars, and trainings. This release also resolves a number of issues and bugs. For an overview of Adobe Connect, see http://www.adobe.com/products/adobeconnect.html

System Requirements For latest system requirements please visit http://www.adobe.com/go/connect_sysreqs_en

http://www.adobe.com/support/connect/downloads-updates.html

http://www.adobe.com/products/adobeconnect.html

http://www.adobe.com/go/connect_sysreqs_en


Important Update Information

Please review the following important information regarding the update.

New Adobe Connect Add-in

Minimum Adobe Flash Player version 11.2 for attending meeting

Other key changes to system requirements

Seminar Scheduling

MP4 Format for Recordings

Adobe Connect Server Upgrade Path for In Premise Deployments

New Adobe Connect Add-in This update requires a new Adobe Connect Add-in (henceforth referred to as simply “Add-in”) for functionality specific to meeting hosts and presenters on Windows and Mac. You will be asked to install the new Add-in when:

• You try to start/join a 9.1 meeting for the first time and o Have an older version of the Connect Add-in installed

OR • You invoke screen sharing, application sharing, or share PowerPoint (PPTX format)

files and o Do not have the Connect 9.1 Add-in installed OR o Do not have the latest version of the Connect Add-in installed

The new Add-in is based on a later version of Flash Player (than the Adobe Connect 9.0 Add-in) and provides better performance. The new Add-in will also enable our developer community to create custom pods targeting Flash Player 11.2. If you are in a locked-down IT environment, we recommend that you ensure that all of your end users have the new Adobe Connect Add-in and Adobe Flash Player (version 11.2 or later) installed. Please download the Adobe Connect 9.1 Add-ins from this page, or directly from the links here: Add-in for Windows , Add-in for Mac Since the new Add-in co-exists with the Adobe Connect 8 Add-in, it can be downloaded and installed in advance of the Adobe Connect 9.1 upgrade. More information about the Add-in can be found here.

Minimum Adobe Flash Player version 11.2 for attending meeting Adobe Connect 9.1 leverages advancements in Adobe Flash Player technology for improved audio, video and interactivity. The minimum version required to attend meetings is 11.2, but is recommended to always use the latest version of flash player which can be downloaded from here.


http://www.adobe.com/go/adobeconnect_9_addin_win

http://www.adobe.com/go/adobeconnect_9_addin_mac

http://helpx.adobe.com/adobe-connect/kb/facts-connect-add-in.html

http://get.adobe.com/flashplayer/


Other key changes to system requirements Adobe Connect 9.1 release deprecates the following support. For latest system requirements please visit http://www.adobe.com/go/connect_sysreqs_en Client System:

• Internet Explorer 7 • Mac OS X 10.5 • Citrix XenApp 6.0

Server System: • Database : Microsoft SQL Server 2005 SP4

Seminar Scheduling With this upgrade, we will be more strictly enforcing the use of Seminar Rooms in accordance with the Terms of Service, and requiring the usage of Seminar Rooms to be scheduled in advance. This requirement only applies to those using Seminar Rooms. Once upgraded, your Seminar Rooms will remain in standby mode with a limit of 10 attendees unless scheduled in advance. If you are using the Event Module to schedule all of your Seminars, no further action is needed. If you are not using the Event Module to schedule your seminars, we strongly suggest that you take action to schedule any seminars taking place immediately following your upgrade date from within your Seminar Rooms before you are upgraded. For more information on this, please refer to the FAQ document.

MP4 Format for Recordings With this upgrade, users will be able to convert their Adobe Connect recording into MP4 format video. The MP4 format video of the recording will be available in the same location as the original recording after the conversion process. The MP4 recordings can be downloaded and played on any device that supports MP4 format video. MP4 recordings can also be streamed directly from the Adobe Connect server on desktops and iOS / Android based mobile devices with the exception of MP4 recordings with private access permissions, which will not be streamed on Android based devices.

Adobe Connect Server Upgrade Path for On Premise Deployments From Adobe Connect 7.x Upgrade to Adobe Connect 8.x -> Upgrade to Adobe connect 9.1 From Adobe Connect 7.5.2.3 Upgrade to Adobe Connect 9.0.01 -> Upgrade to Adobe connect 9.1 From Adobe Connect 8.x Upgrade to Adobe Connect 9.1 From Adobe Connect 9.0.x Upgrade to Adobe Connect 9.1

http://www.adobe.com/go/connect_sysreqs_en

http://www.adobe.com/products/eulas/

http://youtu.be/s3J7kPK4tmI

http://www.adobe.com/content/dam/Adobe/en/products/adobeconnect/pdfs/Seminar%20Scheduling%20FAQ.pdf


What's New in Adobe Connect 9.1 Adobe Connect 9.1 release provides new features and functionality across many different areas of the product. Here’s a summary of some of the new features you can find in the Adobe Connect 9.1 release.

Audio Conferencing Changes Managing Audio Profiles Adobe Connect 9.1 simplifies the management of audio profiles and using the audio integration with the meetings. Hosts can change audio profiles from within the meeting preferences section on the fly. They can associate an audio profile if there was none

associated earlier or even change between multiple profiles. Manage audio profiles link in the preferences provides a quick access for creating or editing the audio profiles.

The default option for audio conference setting in the new meeting creation workflow is now changed to require users to include an audio profile if they have one to prevent them from missing out on associating an audio profile with their meetings. New Audio Conference Start interface for Hosts All the options to select audio modes are conveniently available under Audio Conference preferences. This allows hosts to select the conference options once and use them in all future meetings, if so desired.


Auto Start Audio Conference: Hosts can also choose to auto start the audio conference at the start of the meeting or be prompted to start the audio conference every time they start the meeting.

Control Dial in / Dial out: Hosts can easily choose which audio participation options are made available to the participants. This ensures that only the relevant options for the meeting are presented to the participants.

Without Dial-in details Without Dial-out option Intelligent Universal Voice Universal voice (UV) service, which is used to bridge users on VoIP with users on Phones, is now dynamic in nature and would start only when it is required. This will reduce the usage of the Toll Free audio conferencing number and hence, lead to potential audio cost savings for hosts. Universal Voice will be used only if at least one of the following features is being used:

• Using audio broadcast option o This allows users on VoIP to interact with users on audio bridge


• Meeting recording The usual delay in starting the UV service will apply every single time it starts. Please note: Either of the above two services must be used for UV to stay connected. If not, we would disconnect the service which can be re-started when required. The above is applicable to only those accounts which use Universal Voice.

Improved Meeting Experience Active Speaker indication Participants can now easily identify who is speaking even if the current speaker is way below in the participant list. Easier Selection of Microphone and Web Camera Easily select your desired Microphone and camera devices, if you have more than one option available. Once selected, this option will be set as default for Connect on that machine until it is changed again. If the default device is still available, that will be the one used when you start your web cam or microphone.

Wide Screen Mode for Web Cam Video Option for Host to set the default view of camera to 16:9 aspect ratio. For cameras feeds which do not support this, pillar boxing will be done to maintain uniformity. This is true for all camera feeds from a Mac platform.


Engagement Dashboard in Meeting Rooms Hosts can now take advantage of Engagement Dashboard in their regular meeting rooms to get an overall view of how engaged the participants are in the session, all in real time. This will be available only in the Presenter Only Area of the meeting room. This facility will be available to only those hosts who are part of the Event Managers group at time of meeting start. To use post meeting reports on engagement metrics, the session should be scheduled as Events. It will not be available for normal meetings.

Changes to Recordings Conversion of Recordings to Offline MP4 Files Users will now be able to convert their Connect recordings to MP4 files using the new server side recording conversion functionality. This functionality can be used by purchasing conversion minutes for your Adobe Connect account.

After conversion an MP4 file will become available in the same folder as the recording and can be made available for users to download or play back directly from the Adobe Connect content library on a variety of devices including iOS devices.


Passcode Protected Public Recordings Users can now set passcode to their public recordings before sharing them and add a layer of security for their recordings. If set so, users would need to provide the valid passcode at the time of accessing the recording in order to view them. Passcode protected recordings will be indicated with the following icon

Event and Webinar related Changes Simplified Seminar Scheduling

All seminar sessions are now required to be scheduled in advance using the Event Module or seminar sessions. The new simplified scheduling mechanism based on sessions will allow multiple sessions in advance on the same seminar room. Seminars rooms can also be opened up in the standby mode anytime outside of their scheduled time with up to 10 participants to rehearse or upload

content in advance and will open up to the licensed number of participants 30 minutes before the start of the scheduled session. Users will also be able to schedule and start Instant seminar sessions directly from the meeting in the standby mode. Instant sessions can be scheduled if the seminar license is available and no other seminar session is scheduled on it at that time.


Friendly Campaign Aliases

Create aliases to name and easily identify various Campaign-IDs you are using regularly to promote your webinars. Alias associations can be created from the Event Administration interface and are available for use by the Event Managers in the event creation interface.

Event Profile Export Wizard

Create rules to export user profile data from your events in a format that your lead management system understands. You can choose the field names, their order and also add custom fields prefilled with default values.


Training related Changes Virtual Classroom Templates with Breakout Rooms Users can now add BORs to Virtual Classroom templates. First, Create a Virtual Classroom using layouts to outline your class agenda and link to presentations, Courses, and classroom activities. Then, setup Breakout Rooms in that Virtual Classroom in order to carry out exercises and small group activities. After that, clone that Virtual Classroom by using it as a template to create duplicate rooms, or as a starting point to set up other Virtual Classrooms, thus greatly enhancing the standardization of Training, and reducing time for Training administration and classroom setup. Import Training Enrollees Increase efficiency when enrolling large groups of existing Adobe Connect users into Training. If you are handed a spreadsheet of users who require Training, and that group doesn't match those you have defined in the Connect system, simply import them directly in to the enrollment list for the Virtual Classroom or other Training object. Access Reports for Recordings With new tracking enabled in this release of Adobe Connect, you can now see how many people viewed your Recording. Once Recordings are moved to the Content Library, reporting is enabled. You will see the number of times your recording was viewed, and for Recordings that require a login for access, you will see who viewed the recording, when, and for how long.


Enhanced Training Catalog Offering self-service learning to a global audience is much improved with updates to the Training Catalog.

When global users view the Catalog, time zone information is clearly displayed, so that Virtual Classrooms aren’t missed due to class time confusion. Users who self-enroll now receive an immediate confirmation of their enrollment or request to enroll through email. A new option, to allow users to self-un-enroll for training, is also available. Self-un-enrollment applies only to training objects that permitted the user to self-enroll; where a Training Manager has enrolled the learner, he does not have the option to un-enroll himself from the lesson. Finally, Training Managers may find it easier to manage large training rollouts within the

Catalog, because the same Training object can now be listed in multiple Catalog folders at the same time, allowing for more efficient use of objects that need to be accessed concurrently by more than one Training audience.


Issues Resolved Issue

Tracking

Number

Issue Description

3047744 Fixed issue where email is not being sent due to an event registration email blocking

3127844 Fixed issue where VoiP and video streams dropping for one user at a time 3297747 Fixed issue where audio from older universal voice recordings is garbled 3320624 Fixed issue where Connect service does not start after upgrade\clean install of

C9 in countries east of Japan 3349986 Fixed issue where pointer arrow leaves behind artefacts when making

recording offline 3427747 Fixed issue where CQ Emailer thread was not resilient in the face of

failures/delays in rescaling images 3473899 Fixed issue where add-in doesn't initiate screen share on Swedish-language

Mac systems 3477627 Fixed issue where event invitation emails are not being sent to anyone 3494016 Fixed issue where an API report run iteratively on the transactional database

on a hosted cluster will cause the cluster to come down 3494903 Fixed issue where install does case-sensitive hostname comparison, overwrites

content 3505153 Fixed issue where users can gain access to other customer's Event assets 3512637 Fixed issue where users enrolled in curriculum cant access curriculum items 3547800 Fixed issue where user session report has incorrect time stamp for users entry

when ending BOR's 3578936 Fixed issue where large Seminar becomes unresponsive when large number of

users exit 3021289 Fixed issue where Shared Content Reload is unsuccessful after meeting

failover 3075642 Fixed issue where desktop screen sharing ended almost immediately after it

starts 3087046 Fixed issue where recording playback freezes on manually seeking 3176707 Fixed issue where meeting Room failover does not work in a clustered

environment 3329004 Fixed issue where FMG/UV Crashed during conference/recording 3360236 Fixed issue where annotations in share pod don't show up in Recording if


edited or manually seeked during playback 3366050 Fixed issue where whiteboard will be blank for some users after

starting/stopping break out rooms 3476667 Fixed issue where Time Zone in meeting invites behaves differently than in C8 3488948 Fixed issue where if course is moved to next slide while buffering, the course

stayed at buffering with no audio 3492296 Fixed issue where Firstname and lastname run times field were not working

properly in event Thank You emails 3511532 Fixed issue where Large Seminar room becomes unresponsive when using Poll

Pods 3516515 Fixed issue where PPTs and PPTX published on Connect 9.x using Presenter

8.1 will not play on MAC 3521373 Fixed issue where offline FLV File played only for 16 minutes and 40 seconds if

created on MAC 3521412 Fixed issue where telephony kept dropping when starting/stopping BOR &End

of Break out room causes participant information not to be sent to Intercall 3536897 Fixed issue where publisher did not handle exception during event registration 3552746 Fixed issue where users disappear from Attendee pod in BOR 3560910 Fixed issue where file download fails from File Share Pod of Meeting 2867791 Fixed issue where creating a duplicate layout containing share pod with

content, creates identical share pods with same content 3136871 Fixed issue where verbiage change was needed on the dialog box which

appears when telephony connectivity is lost 3142100 Fixed issue where if the meeting room experiences a fast fail, PPU reporting

will not run 3171651 Fixed issue where Q&A Pod Presenter View disappears after layout switch 3227441 Fixed issue where branding of end meeting pages no longer visible when

upgrading to C8.2

3337517 Fixed issue where text in notepod does not appear during screensharing 3363913 Fixed issue where sharing second monitor causes Add-in to be minimized on

first monitor 3563497 Fixed issue where password reset email was not sent from event login page for

internal users 3435673 Fixed issue where overriding Dial in Numbers via API not working in 8.2.2.2 3353821 Fixed issue where mac Add-in crashes when sharing PowerPoint document in

application sharing 3434092 Fixed issue where ConnectPro service crashes if SQL server cannot be reached 2738925 Fixed issue where all pod sub menus disappear upon selection of lower sub

menu item 3101690 Fixed issue where duplicate content error is thrown on uploading to the share

http://watsonexp.corp.adobe.com/%23bug=3227441



pod in a breakout room 3115114 Fixed issue where fatal exception thrown during bootstrap leaves CPS partially

active 3206358 Fixed issue where at low resolution Captivate content does not display the

scroll bars 3207604 Fixed issue where incorrect course status is shown when two courses are used

in Virtual Classroom 3349419 Fixed issue where deleting a meeting room that uses previous version of a

content causes recordings using the later version of that content to stop playing

3428861 Fixed issue where hosts intermittently not able to email chat history 3430393 Fixed issue where failure to clean-up meetings was considered a critical error

that prevents server start-up 3434446 Fixed issue where seminar host can't access ‘By Attendees’ or ‘By Sessions’

report of his seminars 3434897 Fixed issue where while downloading PPTX files from file share pod, they are

saved as .ZIP files 3476739 Fixed issue where ppt/pptx contents published 8.2.2 or 9.0.1 On-Premise

version cannot be shared on meeting 3494956 Fixed issue where time taken not does not reflect correctly if you pause and

continue content created using Ancile uPerform 2913552 Fixed issue where large recording will not transfer cross cluster due to an

exception error 3016810 Fixed issue where events summary report doesn't show the correct count of

invited guest 3050086 Fixed issue where making a recording offline creates an FLV with choppy audio 3062561 Fixed issue where “sco-contents” api are missing return values 3065226 Fixed issue where there is a leak in tracking usage of live-user quota meeting

users per account limit 3100726 Fixed issue where text entered on whiteboard does not scale for some users 3104390 Added support turn off In-Product notifications from within users accounts. 3187326 Fixed issue where users are unable to share webcam in add-in, though sharing

using launcher=false works OK 3198129 Fixed issue where users got error while uploading the pdf file in meeting room 3282939 Fixed issue where breakout movement is broken for users with blocked caller

IDs 3318428 Fixed issue where user cannot save SMTP settings in Console / Server settings

page if server was installed in Italian 3344376 Fixed issue where system displays 'Not Found' error when click on any event at

catalog page in 'Date view'


3358226 Fixed issue where reset password emails for event module contain incorrect information

3367798 Fixed issue where repeated error messages are logged in debug logs, related to CQValidator.releaseHTTPConnection

3367977 Fixed issue where "Edit Information" on a Seminar License will not save after C9

3370747 Fixed issue where French password reset page fails to load 3373422 Fixed issue where poll pods that are not closed do not send report to WebApp

even after meeting ends and user starts a new session and closes the poll 3436278 Fixed issue where data truncation issue is encountered in reporting RTL script

of CRS_REPORTING_TABLE_CURRICULUM_OBJECTS 3503243 Fixed issue where users can't access public forced recordings 3503757 Fixed issue where PGI disconnections are making recordings silent

3517601 Fixed issue where fatal error is encountered in Intercall whilst validating profile 3565837 Fixed issue where seminar start & end date in seminar details box of calendar

is incorrect when time zone preference is set to GMT+ 3567125 Fixed issue where telephony dropdown gets greyed out when a meeting

template contains quotes 3571566 Fixed issue where meeting invitations, iCal attachment were sent with ISO-

2022-JP encoding instead of UTF-8 3586513 Fixed issue where session reports are blank for a meeting 3587117 Fixed issue where while making recording offline sometimes users got

overlapping audio 2896269 Fixed issue where there was inconsistent terminology in product

documentation 3356950 Fixed issue where French translation of "Meeting Peak Concurrent Users" was

misleading 3059566 Fixed issue where telephony icon disappears on PGi conference 3127857 Fixed issue where hosts could not accept users in the room 3202754 Fixed issue where meeting report doesn't show Peak Users and Average Users

value correctly 3217456 Fixed issue where content size displayed in My Content was cumulative 3497456 Fixed issue where "Email ID" needed to be changed to "Email address" 3180061 Fixed issue where user got Corrupted video stream when switching codec from

Zlib to On2 codec 3524119 Fixed issue where if a user launches a Course in a Curriculum and then quickly

closes the course, the report for the item in the Curriculum shows "Not Taken" 3533413 Fixed issue where a chat message can *force* all users viewing the chat pod to

fetch a URL 2973067 Fixed issue where most Premiere audio profiles on a site in the NA5 cluster



were disabled after 8.1.2 upgrade 2994027 Fixed issue where guests and registered users who are not invited or added to

the meeting room, they don't appear in the Meeting report 3175663 Fixed issue where corrupted stream when generating a key frame Black

patches in screenshare 3190332 Fixed issue where HTML 5 content could not use "adobe connect" reporting 3319334 Fixed issue where ‘Managed Featured Events’ tabs select all the events as

featured event while adding/removing feature tag from an event 3549832 Fixed issue where CSV reports can be downloaded by any user who passes

valid "ok" parameter 3296618 Fixed issue where Installer was not dumping the win addin in the CPS

installation 2771082 Fixed issue where same file could be used in breakout and main meeting room

simultaneously 2821757 Fixed issue where meeting becomes unresponsive in Webinar scenario with

over 400Users for 3-APP CPS 2824025 Fixed issue where virtual classroom is not display courses to all hosts when

layout is switched while migrating to C8.1 HU1 3001182 Fixed issue where VC report does not include guest/mobile guest in the report 3189572 Fixed issue where new Compliance Screen Sharing Restrictions fields were

needed for individual platforms 3212542 Fixed issue where login Failed displayed when publish project to Connect from

Presenter Orate 3293756 Fixed issue where 'Open meeting in Adobe Connect Mobile' and 'Open

meeting in browser' do not open in Android 4.0.4 on Samsung Galaxy SIII phone

3295777 Fixed issue where Seminar hosts were not able to access Seminar details when access permissions change

3306397 Fixed issue where it was not possible to click on Flash Player Dialogs in Macbook Pro Retina

3318811 Fixed issue where checking one box in "Manage Featured Events" will check all 3330211 Fixed issue where users were getting account expiration notice every time

when logging in even if the ' Don't Remind Me Later' is clicked 3337049 Fixed issue where HTML5 published output to connect kept on buffering when

playing Cp6 media content 3348571 Fixed issue where audio and presentation are not in sync in adobe Connect

recordings when playing back with FP 11.4 3377452 Fixed issue where Email Actions consistently taking longer than timeout and

causing delays and wasting work 3474673 Fixed issue where share pod presentation not appearing in offline flv


3494834 Fixed issue where classic/old Reports "By-Item" shows an empty dropdown box

3509292 Fixed issue where audio gets skipped in the playback of the recording 3528241 Fixed issue where login doesn't get redirected to HTTPS 904 security 3548259 Fixed issue where "fp10SWFMsg" is shown when captivate 6 using flash player

10/Captivate 5.5 is shared in meeting 3552436 Fixed issue where users are unable to Select Event User Policy in the Events

Creation workflow 3568454 Fixed issue where users could move recording when it is in session or when

corresponding tel audio is not downloaded yet 3067587 Fixed issue where UV dial-in sequence were missing from PGi NA, PGi EMEA,

and MeetingOne 3175139 Fixed issue where previous installation page were being displayed for when CQ

A or P is being installed over already existing CQ A or P setup 3178149 Fixed issue where if CQAuthor and CQPublish are installed on the same box

one after another then installer kills the first installed/started service while installing the second one

3181734 Fixed issue where licensed installer was not bundling SQL Server 2008 latest SP instead of SQL server 2005

3270883 Fixed issue where CQ Installation taking 1.5 hrs each for Author and Publisher 3215880 Fixed issue where screen share option was available for linux users despite

dropping Linux addin support in C9

Known Issues For the latest list of known issues with Adobe Connect 9.1 please refer here. Issue Tracking Number

Issue Description

3560655 Users on MAC cannot open content Generated with Captivate 7 and published directly to Connect with reporting type selected as SCORM 1.2/2004/Connect. Users can save on the local machine and then upload to Connect

3565638 Users trying to update an "Existing project " on Connect by using publish from Captivate 7 will not be able to update it successfully

3565839 When a user tries to access a captivate 7 content, uploaded as a locally saved zip, having some special high ascii characters in its name, the content does not open. Users may not use high ascii characters while uploading

3565908 User trying to create a Connect content by uploading a Captivate7 zip will face

http://www.adobe.com/go/ac9_1_known_issues_en


‘Request not processed’ error if Captivate content has reporting disabled and used HTML5 and swf both as publish options. Users can directly publish to Connect

3566540 Captivate 7 content having ‘Matching’ type question with subtype as ‘pre-test’ or ‘hotspot’ type question with subtype as ‘survery’ and published as swf will not be displayed correctly in Meeting/VC. Users can use other question types

3566753 In few instances, Captivate 7 content published as swf does not allow the host to make input for Hot spot quiz to answer the question during the meeting

3577949 In rare instances, Users on MAC, trying to publish Captivate 7 HTML5 content with reporting type as Scorm 1.2/2004 will encounter publish fail error. Users can select to publish either as swf or swf and HTML5 both, directly to Connect or locally

3579721 In some rare instances, when a user submits a recording to be converted to MP4, the mp4 conversion job fails and does not provide any error code or error logs. User will need to resubmit the recording

3587863 In few cases, MP4 file generate after recording conversion will have duration longer than original recording by few second

3589385 In few cases, the generated MP4 file will have stuttering at few instances during playback and the likelihood increases if the number of streams in the recording increase

3594966 Hosts cannot share the MP4 recording the Connect meeting from their Connect content folder. User should download the file on their machine and then upload in the share pod

3595260 MP4 recording when used as a content or course will not be tracked for reporting if users access it from a mobile device.

3597107 Users cannot access MP4 content using content tracking URL if they are using a mobile device to access the same. Users can use standard content URL instead which is shown on the content page

3595267 MP4 files does not play when they are part of an event when accessed from a mobile device

3603250 Users cannot stream MP4 recording on android devices by clicking on the URL when recording permission is Private. Hosts can either make them public or download the recording and play it back. There error will not come if the user has a valid authenticated session running, so clicking on the MP4 URL again will not give error if the user could authenticate in the first attempt

3556759 In rare instances, when users submit the recording for MP4 conversion, it fails with an error code of 209. User will need to resubmit the recording

3350660 In few instances, On Mac, if a user shares MS Office application using ‘window’ mode of screen sharing, some portions of the window are not visible to others. User can use desktop sharing instead


3557949 In rare instances, on Mac, Connect Add-in crashes when user changes the preference settings for video and will be thrown and exception error. User can re-launch the meeting

3566832 During Connect meeting / VC, when using unsync mode, users taking the LI quiz question on Presenter 9 content will not be able to move out of the quiz slide without attempting it

3573056 Users will not be able to see reports ‘By Answers’ for drag and drop question type in a Presenter 9 content

3580963 In rare instances, on Mac 10.9 (next release of Mac), user cannot launch a meeting in add-in and browser from safari. User can use the current released version of Mac or use some other browser

3592838 In some instances, when user puts a long answer to a question in the Q&A pod, other users will not be able to scroll to down the read the entire message

3596756 In rare instances, when a user adds a large number of users to a user, one group with large number of users to another group or move large list of meeting SCO between folders, users are thrown operation size error

3561757 If a Presenter 9 published content has a slide video that has been trimmed from starting, it won’t play when the user tries to open. Users can try moving back and forth from that specific slide to any other slide will solve the problem

3574587 When a host starts associated telephony conference and a user selects the "Dial In" option, the user will get a notifier saying audio conference is muted. Users can ignore this message

3575917 In few instances, under wide screen mode, the web cam feed of a user using Logitech HD Pro WebCam C920 freezes when switching between layouts

3582862 In rare instances, Jaws will not read the action of using space button for any dialog box which is opened

3583445 When a user tries to create a short answer poll type in the Poll pod, Jaws will read the ‘Answer List’ check box as ListBox

3355399 On Minimizing the add-in window while uploading a zip format presenter file , add-in not launched normally

3478341 When a user searches for a content using email as the search term, is will not show any result if the subtype chose in recordings

3560637 While creating a course, if a user does not select a content to associate with it and presses cancel, the course will still get created. Users can cancel in the course information page to abort


More Information Product details http://www.adobe.com/products/adobeconnect Adobe Connect User Community

http://www.connectusers.com/

Adobe Connect Help http://helpx.adobe.com/adobe-connect.html Adobe Connect Extensions http://www.adobe.com/products/adobeconnect/extend.html Adobe Connect Support http://www.adobe.com/support/connect/connecthostedsuppor

t.html Adobe Connect Updates http://www.adobe.com/support/connect/downloads-

updates.html

http://www.adobe.com/products/adobeconnect

http://www.connectusers.com/

http://helpx.adobe.com/adobe-connect.html

http://www.adobe.com/products/adobeconnect/extend.html

http://www.adobe.com/support/connect/connecthostedsupport.html

http://www.adobe.com/support/connect/connecthostedsupport.html



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