6 steps to social media success
TRANSCRIPT
6 Steps to Social Media Success
1 Enterprise Online Marketing Solutions < SEO > < PPC > < Social Media > www.enterprise-oms.co.uk
6 Steps to Social Media
Success
Andy Poulton Enterprise Online Marketing Solutions
Andy Poulton
@andypoulton
6 Steps to Social Media Success
2 Enterprise Online Marketing Solutions < SEO > < PPC > < Social Media > www.enterprise-oms.co.uk
REMEMBER
6 Steps to Social Media Success
3 Enterprise Online Marketing Solutions < SEO > < PPC > < Social Media > www.enterprise-oms.co.uk
Web Marketing is a Marathon
There are very few quick wins
6 Steps to Social Media Success
4 Enterprise Online Marketing Solutions < SEO > < PPC > < Social Media > www.enterprise-oms.co.uk
6 Steps to Social Media Success
5 Enterprise Online Marketing Solutions < SEO > < PPC > < Social Media > www.enterprise-oms.co.uk
6 Steps to Social Media Success
6 Enterprise Online Marketing Solutions < SEO > < PPC > < Social Media > www.enterprise-oms.co.uk
Define your goals
1. Branding
2. Building Interaction
3. Sharing vouchers/offers
4. Drive traffic to website
5. Market new services / products
6 Steps to Social Media Success
7 Enterprise Online Marketing Solutions < SEO > < PPC > < Social Media > www.enterprise-oms.co.uk
Specific
Measurable
Achievable
Realistic
Timed Example
I want to add 100 new
Followers/Likes/Contacts during Q2 2015
1 - Define your goals
6 Steps to Social Media Success
8 Enterprise Online Marketing Solutions < SEO > < PPC > < Social Media > www.enterprise-oms.co.uk 2 – Understand your audience
6 Steps to Social Media Success
9 Enterprise Online Marketing Solutions < SEO > < PPC > < Social Media > www.enterprise-oms.co.uk
• Age
• Gender
• Location
• Income
• Interests
• Likes
• Dislikes
• Needs
• Speak in appropriate
voices
2 - Understand your audience
6 Steps to Social Media Success
10 Enterprise Online Marketing Solutions < SEO > < PPC > < Social Media > www.enterprise-oms.co.uk 3 – Understand the platforms
6 Steps to Social Media Success
11 Enterprise Online Marketing Solutions < SEO > < PPC > < Social Media > www.enterprise-oms.co.uk
• 1.4 Bn users – 30m in UK
• Best for Business to Consumer
• 4.75bn comments made every day
• Great for “buzz building”
• Targeted advertising
3 - Understand the platforms
6 Steps to Social Media Success
12 Enterprise Online Marketing Solutions < SEO > < PPC > < Social Media > www.enterprise-oms.co.uk
• 330m users, 12m in UK
• Best for Business to Business
• Professional to Professional
• Targeted advertising
3 - Understand the platforms
6 Steps to Social Media Success
13 Enterprise Online Marketing Solutions < SEO > < PPC > < Social Media > www.enterprise-oms.co.uk
Google+
• 540m users are on Google+
• B2B and B2C
• 2bn “+1”s per day
• Important for SEO
3 - Understand the platforms
6 Steps to Social Media Success
14 Enterprise Online Marketing Solutions < SEO > < PPC > < Social Media > www.enterprise-oms.co.uk
• 300m internet users use Instagram
• 70% are outside the USA
• Especially appealing to the 18-29 age group
• Great for sharing pictures
3 - Understand the platforms
6 Steps to Social Media Success
15 Enterprise Online Marketing Solutions < SEO > < PPC > < Social Media > www.enterprise-oms.co.uk
• 288m internet users are on Twitter
• B2B and B2C
• Short, sharp communications
• Targeted advertising
3 - Understand the platforms
6 Steps to Social Media Success
16 Enterprise Online Marketing Solutions < SEO > < PPC > < Social Media > www.enterprise-oms.co.uk
• 75m internet users use Pinterest
• 70% are women
• 50% earn more than $50k PA
• Especially appealing to the 18-49 age group
• Great for photogenic products
3 - Understand the platforms
6 Steps to Social Media Success
17 Enterprise Online Marketing Solutions < SEO > < PPC > < Social Media > www.enterprise-oms.co.uk
YouTube
• 1 billion visitors per month
• 6 billion hours watched per month
• Appeals to those who watch rather than read
• Inform, advise, coach, teach
3 - Understand the platforms
6 Steps to Social Media Success
18 Enterprise Online Marketing Solutions < SEO > < PPC > < Social Media > www.enterprise-oms.co.uk
4 – Plan your content
6 Steps to Social Media Success
19 Enterprise Online Marketing Solutions < SEO > < PPC > < Social Media > www.enterprise-oms.co.uk
Content has to be
• Fresh
• Appropriate
• Relevant
• Engaging
4 – Plan your content
6 Steps to Social Media Success
20 Enterprise Online Marketing Solutions < SEO > < PPC > < Social Media > www.enterprise-oms.co.uk
What do your clients
want to
• Read about?
• Learn?
• See?
• Share?
• Develop a schedule
• Consistency helps
people “tune in”
When will you post?
4 – Plan your content
6 Steps to Social Media Success
21 Enterprise Online Marketing Solutions < SEO > < PPC > < Social Media > www.enterprise-oms.co.uk
4 – Plan your content
6 Steps to Social Media Success
22 Enterprise Online Marketing Solutions < SEO > < PPC > < Social Media > www.enterprise-oms.co.uk
5 – Build your presence
6 Steps to Social Media Success
23 Enterprise Online Marketing Solutions < SEO > < PPC > < Social Media > www.enterprise-oms.co.uk
• Develop your profiles –
Business and/or Personal
• Include photograph to
build engagement
• Keep it brief
• Talk about benefits not features
4 – Build your presence
6 Steps to Social Media Success
24 Enterprise Online Marketing Solutions < SEO > < PPC > < Social Media > www.enterprise-oms.co.uk
• Speak to and with people
• Always reply to direct comments and questions
• Engage in conversations
• 80% - be friendly, re-tweet / Comment / Engage
•
• 20% - Add new content – This is your marketing space
• Join groups and participate
4 – Build your presence
6 Steps to Social Media Success
25 Enterprise Online Marketing Solutions < SEO > < PPC > < Social Media > www.enterprise-oms.co.uk
6 – Maintain your profile
6 Steps to Social Media Success
26 Enterprise Online Marketing Solutions < SEO > < PPC > < Social Media > www.enterprise-oms.co.uk
• Check your accounts daily
Thank re-Tweets
Thank new followers/Likes/Connections
Respond to comments
Reply to questions
• Find new Likes/Followers/Connections
Find authoritative people and Follow/Like their followers
Connect with people in Groups [Facebook/LinkedIn]
Search for branded terms to see who is talking about
what
6 – Maintain your profile
6 Steps to Social Media Success
27 Enterprise Online Marketing Solutions < SEO > < PPC > < Social Media > www.enterprise-oms.co.uk
Invest at least
30 Minutes
per day
6 – Maintain your profile
6 Steps to Social Media Success
28 Enterprise Online Marketing Solutions < SEO > < PPC > < Social Media > www.enterprise-oms.co.uk
Measure your performance
• Google Analytics
• Twitter Analytics
• Facebook Insights
• LinkedIn Stats
• Mention.net
6 – Maintain your profile
6 Steps to Social Media Success
29 Enterprise Online Marketing Solutions < SEO > < PPC > < Social Media > www.enterprise-oms.co.uk
6 Steps to Social Media Success
30 Enterprise Online Marketing Solutions < SEO > < PPC > < Social Media > www.enterprise-oms.co.uk
Find me
www.enterprise-oms.co.uk
Follow me
Twitter @andypoulton
Linkedin AndyPoulton
Phone me
01793 23 80 20
07966 54 71 46