SALES, MARKETING& TRAINING MANAGER

Knowledge & Skill Areas Include:

Sales & Marketing

Business Development

Regional Trainer

Project Management

Customer Service

Recruitment

Small Business Owner

SALES,

THOMAS R. BIRKMAN3749 Fallen Tree Way ▼ Amelia, OH 45102(513) 767-6727 ▼ p_birkman@yahoo.com

PROFILE

Professional Sales │ Management│ Business Development │ Entrepreneurial

Detail-oriented and service-driven business professional capable of providing sales and management support, with over twenty years of successful sales and marketing experience. Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of principles and methods for showing, promoting and selling products or services including marketing strategy and tactics, product demonstration, sales techniques and sales control systems. The ability to analyze the organizations competitive position by considering trends, existing and potential customers, also strengths and weaknesses as compared to competitors.

Excellent multi-tasker, able to manage several projects at once without losing details, self-motivated within a home office with minimal direct supervision. Recognized for ability to think quickly and act decisively. Superb communication, organizational, motivational and interpersonal skills. Exceptional customer service and leadership ability developed through the sales industry.

EMPLOYMENT HISTORY & EXPERIENCE

FIRST INVESTORS, Houston, TX ― Dealer Relations & Area Training Manager (2009-Present)― As a Dealer Relation Manager, responsible for the rebuilding of dealer

relations in the Ohio, Kentucky and Indiana market. As the Area training manager, was called upon to train new DRM’s while in the

field by calling on dealers and working deals.― Developed relationships with franchise auto dealers that would generate

contracts according to credit risk and profitability models while maintaining required efficiencies while providing the highest quality customer service in the industry.

― Effectively managed dealers by following up on any pending deal or issues, educated and analyzed dealers on efficiency goals, trends and portfolio performance, and advised dealers who did not meet our standards.

MARK-ONE FINANCIAL, Jacksonville, FL ― Account Executive (2008)― Initiated the launch of Mark-One Financial into the Ohio market. During the

last five months, 40 new clients were established. However, as a result of the Credit Industry collapse, the company experienced severe losses and was forced to downsize rather than grow. Therefore, Mark One has withdrawn from the Ohio market.

WESTLAKE FINANCIAL SERVICES, Los Angeles, CA ― Territory Manager (2004 ― 2008)― As a Territory Manager, responsible for the start up of a new company in the

Ohio and Kentucky market.― Developed relationships with both independent and franchise auto dealers

that would generate contracts according to credit risk and profitability models while maintaining required efficiencies while providing the highest quality customer service in the industry.

― Effectively managed dealers by following up on any pending deal or issues, educated and analyzed dealers on efficiency goals, trends and portfolio performance, and advised dealers who did not meet our standards.

― Consistently within the top 10% in the company resulting in achieving the elite “Century Club” membership.

MARKETING& TRAINING MANAGER

Knowledge & Skill Areas Include:

Sales & Marketing

Business Development

Regional Trainer

Project Management

Customer Service

Recruitment

Small Business Owner

WHO’S CALLING, Kirkland, WA ― Marketing Representative (2002 ― 2004)― As the Marketing Representative for the Ohio and Kentucky area,

responsibilities comprised selling tracking services to automobile dealerships. Presentations demonstrated the benefits of recording all inbound calls that captured data showing advertising progress. As a result, advertising expenses could be streamlined and targeted to areas, which actually produced the maximum return.

EMPLOYMENT HISTORY & EXPERIENCE (CONTINUED)

CAPITAL ONE AUTO FINANCE, Plano, TX ― Area Sales Manager & Regional Trainer (2000 ― 2002)― As Area Sales Manager: Initiated the start up in the Ohio market. While using

selling solutions and maintaining knowledge of competitors products and pricing, continually generated over 200 contracts totaling $2.5 million per month in revenue.

― As Regional Trainer covering Ohio, Indiana, Michigan, and the New England states: Monitored activities and performances, clearly defined expectations and implemented strategies to achieve goals for all new Sales Reps within the region.

― Achieved top sales representative in the Great Lakes Region for two years.― Earned Capital One nomination as "Rookie of the Year" for top performance.

CONSUMER ACCEPTANCE CORPORATION, Indianapolis, IN ― Sales & Marketing Manager (1996 ― 2000)― Launched Consumer Acceptance Corporation into the Ohio and Kentucky

area. ― While obtaining knowledge of competitors pricing and products, identifying

market trends, accelerated the growth to 180 contracts totaling 2 million per month in new revenue in only ten months with steady expansion. This growth was accomplished through continual service and extensive training.

― During the last two years, responsibilities grew into training all new Marketing representatives.

EDUCATIONAL BACKGROUND

UNIVERSITY OF CINCINNATI, Cincinnati, OH― Studies: Architecture/Business

United States Navy― Received distinct honor of Color Company― U. S. S Navasota

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