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  • Master GuideSAP Solution Manager 7.1Target Audience System administrators Technology consultants

    CUSTOMERDocument version: 1.50 2013-10-31

  • Document History

    CAUTIONBefore you start the implementation, make sure you have the latest version of this document. You can find the latest version at the following location: http://service.sap.com/instguides.

    The following table provides an overview of the most important document changes.Version Date DescriptionSAP Solution Manager 7.1 SP05; version 1.00

    2012-06-11 Initial version

    SAP Solution Manager 7.1 SP05; version 1.05

    2012-06-20 Added SAP Note 740897 in Chapter Usage Types [page 24]

    SAP Solution Manager 7.1 SP05; version 1.10

    2012-10-22 Minor corrections

    SAP Solution Manager 7.1 SP05; version 1.15

    2012-11-26 Added SAP Note 1763697 in Chapter Useful SAP Notes [page 91]

    SAP Solution Manager 7.1 SP05; version 1.20

    2013-04-24 Minor corrections in Chapter Interoperability of Central SAP Solution Manager Systems [page 39], Section SAP LoadRunner by HP

    SAP Solution Manager

    2013-10-31 ALM Process Technical Operations was renamed. The new name is Application Operations [page 80].

    2/104 CUSTOMER 2013-10-31

  • Version Date Description7.1 SP10; version 1.50

    Chapter Interoperability of Central SAP Solution Manager Systems [page 39] was updated.

    Description for ALM Process Custom Code Management [page 88] was added. Description for ALM Process Change Control Management [page 70] was rewritten. Minor corrections

    2013-10-31 CUSTOMER 3/104

  • Table of Contents

    Chapter 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

    Chapter 2 Planning the Implementation of SAP Solution Manager . . . . . . . . . . . . . . 92.1 Implementation Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112.2 Before you start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142.2.1 SAP Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152.2.2 More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152.2.3 Accessing the SAP Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

    Chapter 3 Planning the Upgrade to SAP Solution Manager . . . . . . . . . . . . . . . . . . . . 173.1 Upgrade to SAP Solution Manager 7.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

    Chapter 4 SAP Solution Manager Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194.1 Mapping Processes to Installable Software Units . . . . . . . . . . . . . . . . . . . . . . . 204.2 Overview of ALM processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224.3 Installable Software Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244.3.1 Usage Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244.3.2 Standalone Engines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254.3.3 Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254.4 SAP Solution Manager Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264.5 Work Center Concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

    Chapter 5 System Landscape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295.1 Planning Your System Landscape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295.1.1 Landscape Recommendation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295.1.2 How Many SAP Solution Manager Systems are Needed? . . . . . . . . . . . . . . . . . 345.1.3 Operating System Recommendation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345.1.4 Unicode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345.1.5 Usage Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345.1.6 High Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355.1.7 SAP Solution Manager Client Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355.1.8 Archiving Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

    4/104 CUSTOMER 2013-10-31

  • 5.1.9 Sizing Your SAP Solution Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 385.2 Interoperability of Central SAP Solution Manager Systems . . . . . . . . . . . . . . . 395.3 Reference System Landscapes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 495.4 Solutions in SAP Solution Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 505.5 Supporting Multiple Customers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 525.6 Users and Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 535.7 Collaboration with SAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

    Chapter 6 ALM Processes in Detail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 576.1 SAP Engagement and Service Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 576.2 Solution Documentation as Basis for ALM . . . . . . . . . . . . . . . . . . . . . . . . . . . . 586.3 Solution Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 616.4 Template Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 646.5 Test Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 656.6 Change Control Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 706.7 Application Incident Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 786.8 Application Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 806.9 Business Process Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 846.10 Maintenance Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 866.11 Upgrade Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 876.12 Custom Code Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

    Chapter 7 Useful Links and SAP Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 917.1 Useful Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 917.2 Useful SAP Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

    Chapter 8 Questionnaire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

    Chapter A Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97A.1 The Main SAP Documentation Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

    2013-10-31 CUSTOMER 5/104

  • This page is left blank for documents that are printed on both sides.

  • 1 Introduction

    Usage Rights for SAP Solution Manager Enterprise EditionThe extent to which you can use the software SAP Solution Manager 7.1 depends upon the type of maintenance contract you have.If you have a contract for: SAP Enterprise Support SAP Product Support for Large Enterprises SAP Premium Support, or SAP MaxAttention,you are authorized to use all functions in the software package, without any restrictions.If you only have standard support contracts, you can install this software package, but you are only allowed to use restricted functionality, as indicated in the SAP Solution Manager Functional Baseline on SAP Service Marketplace at http://service.sap.com/alm-tools SAP Solution Manager SAP Solution Manager in Detail Functional Baseline .This master guide is a central starting point for the technical implementation of SAP Solution Manager 7.1 (hereafter SAP Solution Manager). SAP Solution Manager 7.1 comprises the SAP Solution Manager Enterprise Edition, which is activated automatically.The SAP Solution Manager application management and administration solution supports heterogeneous system environments. Its functions cover all aspects of implementation, deployment, operation, and continuous improvement of solutions. As a centralized, robust application management and administration solution, SAP Solution Manager combines tools, content, and direct access to SAP, to increase the reliability of solutions and lower total cost of ownership. SAP Solution Manager is the pivotal hub for collaboration in the ecosystem, as it empowers communication between all the stakeholders of a solution, including project teams, SAP partners, consulting and SAP Active Global Support.

    Structure of the Master GuideThe master guide consists of the following sections. Introduction Planning the Implementation or Upgrade of SAP Solution Manager

    Supports the activities to implement SAP Solution Manager, and leads you through the implementation.

    SAP Solution Manager Overview

    1 Introduction