rhp - our journey beyond gold

Download RHP - Our journey beyond gold

Post on 06-Aug-2015

118 views

Embed Size (px)

TRANSCRIPT

  1. 1. Who we are Excellence can be attained if you care more than others think is wise; risk more than others think is practical; and expect more than others think possible
  2. 2. A shared sense of purpose Together we can achieve amazing things
  3. 3. Our 5 year plan
  4. 4. Why we want to be an excellent employer Excellence can be attained if you care more than others think is safe; dream more than others think is practical, and expect more than others think is possible Great people deliver great service and superior business performance Engaged employees are proven to be more productive and creative To attract and retain the best people To achieve our vision of being one of the best service providers in the UK
  5. 5. Building strong foundations IiP action plan Clarity about our values and expectations Technical training Making the link Evaluating what we do Social purpose Thought leadership Career pathways Coaching Easy to do business with Every accomplishment starts with the decision to try
  6. 6. Skills and behaviours framework
  7. 7. Recruiting the right people
  8. 8. A stimulating environment
  9. 9. Creative workplace
  10. 10. Creating a learning environment
  11. 11. Great first impression
  12. 12. Building trust
  13. 13. Innovative approach to learning Deal or No deal Consequences Murder mystery Bootcamps Look whos.. Fantastic feedback
  14. 14. Keeping it real
  15. 15. Accredited training ILM for all new managers Thinking CAPP Project Management Customer Service for all Caretakers RHPosh Customer Service Excellence Diploma
  16. 16. Empowering our people
  17. 17. Climbing Frame opportunities
  18. 18. Inspirational leaders Good leaders create followers, great leaders create leaders
  19. 19. A commercial perspective
  20. 20. More choice, convenience & control
  21. 21. Staying connected
  22. 22. Competitive rewards
  23. 23. Better lives not just better homes 75 customers into work 100 customers work related training 16 studying for a construction qualification with Building Lives 32 Apprentices 104 children received a free book every month Digital Champions helped over 380 customers get online
  24. 24. Making a difference 10-11 11-12 12-13 13-14 14-15 Employee satisfaction 88% 93% 91% 91% 97% Very satisfied employees 26% 52% 59% 61% 75% I feel proud to work for RHP 74% 90% 89% 90% 96% I believe I can make a valuable contribution to the success of RHP n/a n/a 91% 95% 96% I have confidence in the leadership skills of my manager 78% 84% 82% 85% 94% Feedback from my manager helps me to improve my performance 71% 75% 82% 83% 93% The training I get is a great benefit to me personally and professionally 77% 79% 80% 81% 89% Voluntary turnover 18% 9% 7% 11% 7% ST sickness % 1.5% 1% 1% 1% 1% Recruitment cost 176k 123k 100k 100k 100k
  25. 25. Making a difference to our customers Nearly 50% very satisfied customers Sector leading core performance Less complaints dealt with more quickly Sundown culture 79% customers think RHP is easy to do business with 263 new home secured 114 customers into work or job related training
  26. 26. Whats next.. Better, faster, lower cost by: Delivering our Omnichannel strategy and being truly easy to do business with Driving business efficiency through on-going investment in people and IT Sundown approach across all areas Building confidence in making decisions Leaders at all levels Developing our 5 year strategy beyond 2018 Shoot for the moon, even if we miss well land amongst the stars! Keeping it fun, meaningful and real!
  27. 27. No place Id rather be.

Recommended

View more >