Public Administration Reform - Perspectives

and Challenges

Innovation and Reform, experiences from The

Netherlands

Zagreb 22 April 2016

Sheraton Zagreb Hotel

Content

I. Background and rationale

II. Reforms in the Netherlands – key issues

III. The big issue: how to address reform agenda’s some potential approaches

Public Administration Reform - Perspectives and

Challenges

Key Public Administration Priorities in Croatia

I. Efficient client oriented public administration

II. Human resources development

III. Informatization of public services

“megatrends” for governments in the 21st

century

Demographic change- we are all getting older

Climate change – global warming – energy transition

Geopolitical position EU- Economic trajectories

Technological developments - digitalisation

Fiscal austerity

Public trust – transparency – information

Changes in nature of political environment

Future Trends in EU public Administration and Management: www.cocops.eu.

Government Programmes. Service-performance improvement: administrative force and cost-effective

Hervormingsagenda Rijksdienst Uitgangspunten voor overheidsdienstverlening pp.2

National policy issues are increasingly shaped by European (EU) or international playing fields. Environment, immigration, subsidies, business (procurement and tender), refugee crisis

The central government needs to adapt to new social trends, digitization and internationalization

Therefore government needs to have intrinsic (own) capacity to constantly (re) adapt –its organization and personnel to interact with the dynamics in society-business

Need for innovation in governance (rather than government) to be found with the right mixture between hierarchy, market and network management

Quality; deliverability and cost effectiveness: invest in HRM!

Government programmes budget cuts

and reduction in FTE’s

.

Reform programmes since 2000 Other Governance and State 2003-2009 New CS for Central Government 2009-2011 Compact Central Government 2011-2014 Reform Agenda Central Government 2014-2017

Reform Agenda Central Government I. :

Re-organisation into primary processes –

– from silo’s to horizontal approach

Key Issues Addressed

Difficulties coordination and implementation- between ministries

Same work done in various ministries-

Delivery and implementation to stakeholders fragmented – no a single entry

point- no one stop shop- no delivery at all

Measures

Decrease of ministries and smaller cabinet- nucleus of policy units Infrastructure and Environment

Economic Affairs and Agriculture

Police and Justice

EVERY ORGANISATION with semi independent status (ZBOs) Central Government can be used/ should be able/ to perform tasks and duties for other central bodies (Tax authorities- Social Insurance Bank-Student Loan)

Reform Agenda Central Government

Type

of w

ork

Ministry Ministry Ministry Ministry Ministry

Flexible policy teams

Policy nucleus

Policy nucleus

Policy nucleus

Policy nucleus

Clustering similar processes and target groups

Delivery organisation Delivery organisation

Delivery organisation

Supervision organisation

(inspectorates)

Supervision organisation

Supervision organisaiton

Integral central government infrastructure

Operations

(HRM/ICT//Facility/Real Estate)

Result one central “business unit for all operations” BZK)

Programme I. Programme II. Programme III.

One uniform HRM system

Competence-talent based HRM

All civil servants- one contract-new civil service law-first since 1929

Strong focus on Employability- Work to ~Work and ICT

One personnel service –P-Direct

Advice and change management

Decrease ICT Data Centers 60-5/6

One centralised suport office cleaning, catering, ICT support for central government, posting etc.

Real estate centrally managed and clustered – selling redundant office space

Action plan towards clustering – implementing – inspection agencies

Bailiff- subsidies-benefits- etc in one SSC

Introduction and implementation of uniform citizen registration

Further simply management structures

Reform Agenda Central Government II. 2014-2017 Focus on streamlining infrastructure and

operations, building on previous programmes

One central “business unit for all operations” Uitvoerings Organisatie

bedrijfsvoering Rijk “Central Implementation Support Organisation Central

Government Services” BZK)

Reform Agenda Central Government II. 2014-2017 Focus on streamlining infrastructure and

operations

Direct information access and processing

Streamlining Strategic HRM: 27.000 job description:

27 profiles

What to do- building blocks : towards joined–up

approach

SMART use of proven

international practice and technology

Strategic Ingrained

Vision: Strategic frame Understand

own context results and

legacies

Flexibility in timeframe Joined Up

Teams with required

competencies Leadership:

negotiation; and ICT

Engage key stakeholders –

regular updates and political

approval Do what is possible – state

i.e. three priority areas-

implementation plan

What to do- some building blocks: process and

planning

Prepare options for change of the overarching themes

Prepare and overarching, integrated public administration reform strategy

Build political consensus

Prepare integrated component reform programmes within the strategic framework

Prepare solid implementation plans for each of the reform programmes