Partner Technical Services- Mauro Mussoi

More than 7000 MPN Partners in Europe are currently benefiting from the Technical Presales and Advisory Assistance (free of charge) included in the Gold, Silver and MAPS programs. Objective of the services offered is to help MPN partners selling & deploying their MS-based solutions.  Agenda:• Partner Technical Services

o The organizationo The serviceso How/when to engage (contact details)

• What to expect

• Success stories

• Questions

MPN partner brief- agenda desember 2014

Value-added services to help Partners sell, deploy, drive usage and support Microsoft solutions

Partner Technical Services

GoldNetwork Action Pack Silver

Effective September 2014

Cloud PerformanceCompetencies: Cloud Productivity, Small and MM Cloud, Cloud Platform

HybridCompetencies: Messaging,Communication, Collab & Content, Mid Market SP, Data Platform, Datacenter, App Dev

On PremisesCompetencies: All other

Microsoft Partner Network Support Benefits

Regional Service Center

Partner Support Communities

Product Support Incidents

Signature Cloud Support

MPN Concierge

Tele Partner Account Specialist (TPAS)

Partner Technical Services

Non-technical & program support

Services provided by:

All competencies

(Product Support Incidents apply to On

Premises only)

Cloud Performance

& Hybrid

Available to eligible Gold

partners

Sell, Deploy & Consumption Services

Technical Presales Assistance

The organizat

ion

The services

Our FY15 focus…

• 105 Partner Technical Consultants in EMEA, supporting all MS technologies• Supporting T1 MPN languages: Intl Eng, French, German, Italian, Portuguese, Spanish

• Available to all MPN partners (different access level depending on MPN partnership level)

• Partner enablement/training• both 1:many (online & face2face) and 1:1 (requires Advisory hours*)

• Presales Support• supporting partners 1:1 on their business opportunities. Customer requirements

analysis, Solution design support, competition, etc. • Advisory Support• 1:1, focused on Deployment & consumption (requires advisory hours*)

• Focus on 3 main priorities, and following execution priorities• Office 365

• Partner Enablement & recruiting, Surestep, Google Recruit, IUR activation, presales & deployment support

• Microsoft Azure• Partner Enablement & recruiting; presales, IUR activation, deployment&Consumption

support• CRM Online

• Partner enablement, presales & deployment support

* : Partner Advisory Hours (PAH): Available to Gold (50 PAH) and Silver (20 PAH) competency partners

Microsoft Partner Services provides value-added services as part of MPN benefits to help Partners sell, deploy, drive usage and support Microsoft solutions

Support

Deploy It&

Drive Usage

Sell It Right

Close more deals through Partner focused business and technical consultation:• Sell/Compete Services

• Technical Presales Assistance

Design, deploy and drive consumption of solutions with technical content and advice:• Practice Accelerator

• Deploy/Consumption Services

Resolve technical roadblocks and build a support practice by engaging with our support teams:• Support Services

• Signature Cloud Support

• Product Support

Partners engaged with Partner Technical Services have experienced

5x more wins

6xmore revenue growth

10xmore assigned seats (O365)

The currency to access some Partner Technical Services is Advisory Hours. Additional Advisory Hours can be purchased.

(Silver or gold competency receive unlimited Technical Presales Assistance support for any deal worth US$3,000 or more. For deals worth less than US$3,000, Partners can access using Partner Advisory Hours.)

Mic

rosoft

Part

ner

Tech

nic

al

Serv

ices

• Competitive assistance

• Request for proposal (RFP) questions

• Business value proposition

• Proof-of-concept guidance

• Feature overview & comparison guidance

• Technical licensing recommendations

• Migration services

• Solution integration assistance

• Deployment planning

• Scenario guidance

• Solution architecture

• Design and implementation guidance

Microsoft Partner Network Online Support Experience (MPN Support Portal, Communities, Social Media)

Tele Partner Account Specialist

MPN Concierge

Regional Service Center

Serv

ices

acr

oss

the

lifecy

cle

Data: December 2013 – November 2014

Available to eligible

Gold partners

When/how to use Technical services

- Customer asks partner an innovative solution to provide its own customers innovative and superior service- Partner proposes a W8 device+W8 app solution- Customer wants alternatives, based on competitive platforms- Partner engages GPS and together we define a complete solution in details:• Remote centralized

management of devices (configuration, security, updates)

• App deployment and updatesCustomer is impressed by completeness of offer and then - Buys Surface Rt- Partner-developed app- Windows Intune for device

managementCustomer is currently evaluating to extend the solution to the whole group (Italian Restaurant franchising). Project will be assigned to partner

Presales support

Partner engaged to drive deployment of IE newest version in a big european bank’s clients (80.000)GPS is engaged to help partner defining the deployment requirements & detailed steps

GPS supported Partner in • building the custom package• Define detailed deployment

steps & actions• Minimize impact on users• Control deployment costs

• Collaboration with GPS has allowed partner to plan and execute all steps without any issue, with complete satisfaction of customer

Deployment

• Partner decides to create a CLOUD business unit (Office365 & Azure)

• Build the training path• 1:many events• For Gold and Silver

partners with advisory hours 1:1 enablement sessions

• Ongoing collaboration on presales Opportunities and – when needed further 1:1 enablement sessions

Training/enablement

The implementation Partner (xyz) was delighted with the Partner Technical Services (PTS) as they outlined (translated):"Migrating the communication and collaboration solutions for Network Distribution, from the local infrastructure, onto the public cloud solution from Microsoft (Office365) ,was a seamless experience. The extremely clear definition of the stages of the project, done in partnership with the Microsoft Partner Technical Services team, has helped us to track the status of the migration process very effectively. We also benefited from the expertise at difficult stages of the migration, as we knew from the very beginning the potential problems we might encounter. In the end, we managed to migrate customer data and services consistently, without interruption of activity. "

WE partners using Partner Technical ServicesNumbers for July-Nov 2014

• 5300 1:1 engagements (presales + advisory/enablement)

• 1300 partners joined 1:many sessions (in French, German, Intl English, Italian, Spanish, Portuguese)

• 492 1:many sessions, 180 in Intl English

What’s coming next… (INTL English)

Contact Microsoft Partner Services

□Technical Presales

AssistanceSubmit a Request | Learn More

□Sell/Compete ServicesSubmit a Request | Learn More

Contact Partner Technical ServicesEasily track your organization’s support benefits, how they are being used and view the details of recently submitted requests or submit a new one.

Contact Partner Technical Services

□Practice AcceleratorSubmit a Request | Learn More

□Deploy/Consumption ServicesSubmit a Request | Learn More

□Support ServicesSubmit a Request | Learn More

□Signature Cloud SupportSubmit a Request | Learn More

□Product SupportSubmit a Request

□MPN Support PortalLearn More

□Regional Service CenterSubmit a Request

□Partner Support CommunitiesSubmit a Request

□Social Media – follow us!

Learn more about specific Cloud services from Partner Technical Services!

□ Microsoft Office 365 Learn more at http://aka.ms/PartnerTechnicalServicesO365

□ Microsoft AzureLearn more at http://aka.ms/PartnerTechnicalServicesAzure

□ Microsoft Hybrid CloudLearn more at http://aka.ms/PartnerTechnicalServicesHybridCloud

Sell It RightDeploy It & Drive Usage Support

Services across the lifecycle

Q&A

Office 365 som plattformprodukt

OVS-avtaler må ha minst 1 produkt for alle ansatte i bedriften:

• Office• Windows Upgrade• Core CAL

Fra 1. november 2014 kan du legge Office 365 som eneste plattformprodukt. (E1, E3, E4, Office 365 Pro Plus)

35%

NIC og Microsoft sertifisering

Nordic Infrastructure Conference 11-13.februar 2015 -Ben Armstrong (virtualisation lead) og Sanjeevini Mittal (Surface)-Microsoft Promokode 10% rabatt = 900 NOK @nicconf.com

Microsoft Virtual Academy – gratis kursopplæring for MCSA sertifiseringer.-http://www.microsoftvirtualacademy.com/training-courses/preparing-for-the-windows-8-1-mcsa-Supportverktøy for kunder -Gratis ebooks-www.mva.ms

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July 12-16, 2015

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