Ted ALLEN ted@terminators.ca

https://ca.linkedin.com/in/tedallen PROFESSIONAL SUMMARY

An experienced IT Manger and technician with an eye for detail and a good mix of both hard and soft skills. A hands-on initiative taker accustomed to acting as a trusted advisor to business owners, executives and stakeholders; taking responsibility, coordinating projects, resolving problems and getting the job done. CORE COMPETENCIES

Team management; build, train, supervise, collaborate & motivate

Management; communicate, present, budget, plan, implement & deliver

Technology; WinTel, AWS, Telecom (routing, switching, cabling, internet connectivity), audio-visual & telephone systems; branch office support

Energetic, pro-active, organized and committed

PROFESSIONAL EXPERIENCE

Effektiv IT Corp. & The Terminators 2008 Inc., Montreal, Qc President, 2003-present Built, trained and directed a team of administrators & technicians providing a suite of core outsourced IT

services to small businesses in Montreal & Toronto Provided IT direction and analysis to business owners, executives and stakeholders Provided clients with IT vision; acted as trusted advisor to business owners and executives; established

budgets and solutions in relation to individual business needs Assessment of client needs, interpreted them to my team and to other vendors; Implemented the plan and

delivered the solution with my team to the client on budget and on time. Responsible for systems and network uptime; minimized downtime with proactive monitoring, maintenance

and project planning Design and implementation of audio-visual systems, telecom infrastructure, networks (routing and switching),

telephone systems, IP/CCTV security camera systems, and structured cabling. Managed disaster prevention with multi-layered approach including monitoring, local and cloud backups,

cloud based anti-virus and e-mail filtering Microsoft Oriented; HP Proliant Servers, Cisco Routers & Switches and SIP Telephones Built client base from scratch; supported 20 servers, 300 desktops, telephone systems, network infrastructure

at client offices in Montreal & Toronto Implemented standards, policies and procedures across client base

Cobalt Pharmaceuticals Inc. Mississauga, ON IT Manager, 2001-2003 Deployed & managed technology for new pharmaceutical manufacturing startup; servers, desktops,

telephones; established policies, procedures; budgeting etc.

Built and coordinated technical team; brought company from 20 to 60 employees.

Installation & troubleshooting of servers, printers, network infrastructure and telephone system

SKILL SET

PROJECT MANAGEMENT: defining the scope of work & bill of materials, procurement/vendor selection and negotiation, scheduling and execution, follow-up and post-installation support.

NETWORK INFRASTRUCTURE: installation, configuration and inter-connection of network switches & routers; Wi-Fi access points; point-to-point devices, establishing VPNs and VLANs. Scoping & ordering internet

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connections for clients across Canada and coordinating local tech/installers if needed. Troubleshooting hardware & software.

TELEPHONES AND AV; Nortel and Asterisk VOIP; SIP Phones, Speakers, 70V amplifiers, paging, music. BAS: providing network connectivity and troubleshooting of HVAC (Johnston Controls), card access and alarm

systems. Interested in facilities management. CONSTRUCTION: planning & executing technology for office start-ups & moves; reading & scaling plans, all

tools (drills/hammer drills, benders), site layout, conduit installation, scissor lifts, ladders, working at heights and site safety.

EDUCATION

Cisco Certified Network Associate (CCNA) CEGEP Champlain College Completion June 2017 Microsoft Certified Systems Engineer IKON Education 2000 BASc with Honours University of Guelph 1993 Loyola High School 1988 INTERESTS

Family (father of 4), cooking, camping, travel & construction

LANGUAGES

Bilingual English and French written and spoken; comfortable writing proposals and reports and presenting to executives in both languages