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Case Study QCCIntegrated Parts Warranty and Quality Containment Centres

Russia Automotive Tier 1

2. Experience and References St Petersburg

Integrated QCC / PWC Implementation techniques:• Undertake a current state analysis of the QCC & PWC processes

• To a provide a baseline and start point for process improvement

• Expose process and quality escape points

• Generate improvement ideas

2. Experience and References St Petersburg

Integrated QCC / PWC Implementation techniques:• Undertake QCC work area layout study– Man & Material Flows

2. Experience and References St PetersburgIntegrated QCC / PWC Implementation techniques:

• Undertake PWC work area layout study - Man & Material Flows

2. Experience and References St Petersburg

Integrated QCC / PWC Implementation techniques: continued

• Incorporate layout plans and processes for Skip Lot checks (pre determined pallet sampling brought to QCC area)

• Plan and execute the agreed changes

• The QCC and PWC area was Quality System compliant as we are an approved training and auditing company

Parts Warranty Centre – Before improvement

Parts tear down & analysis

area

Incoming Warranty returnsAdministration Area

Floor area used to store incoming and out going

warranty returns

2. Experience and References St Petersburg

A = Goods Inward

B = W.I.P for analysis

C = Admin Area

D = Parts Analysis

E = Equipment Storage

F = W.I.P scrap / return to supplierG = Parts despatch prep & courier collection stationH = Logistics collection point - scrapped parts

A

B

CD

BB

EF

F

FG

H

J

What was achieved in the PWC area:

An effective and efficient material movement storage and work environment

2. QCC / PWC Service Experience – St Petersburg

Suspect Parts Storage Area (waiting inspection)

Reworked /OK Parts Storage Area

Note:Facility is Quality System compliant as we are an approved training and auditing company

2. QCC / PWC Service Experience – St Petersburg

What was achieved in the QCC area:

An effective and efficient material movement storage and work environment

Summary of what was achieved:

• An agreed future state for the QCC and WPC process through team participation

• An organised and effective QCC and WPC

• Applied corporate floor marking standards for walkways, work areas, storage and aisles.

• Quality System compliant facility as we are an approved training and auditing company

2. QCC / PWS Service Experience - St Petersburg