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Application Life-Cycle Managementwith SAP Solution Manager Implement High-Quality Solutions Faster andOperate Them at Lower Cost

Application Life-Cycle Management Solution Management


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SAP 2009 / Page 2

Disclaimer

This presentation is a preliminary version and not subject to your license agreementor any other agreement with SAP. This document contains only intended strategies,developments, and functionalities of the SAP product and services and is notintended to be binding upon SAP to any particular course of business, productstrategy, and/or development. Please note that this document is subject to changeand may be changed by SAP at any time without notice.

SAP assumes no responsibility for errors or omissions in this document.


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SAP 2008 / Page 3

1. Application Life-Cycle Management2. SAP Solution Manager release strategy3. Integration with Integration von 3rd-Party Tools4. Get SAP Solution Manager ready5. Summary

Agenda


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SAP 2009 / Page 4

Application Life-Cycle ManagementThe Strategic Value

AcceleratedInnovation

Value discovery andrealization

Innovation withoutupgrade

Near-zero downtime

Operationat lower cost

Standardize, unify, andautomate operations

Manage complexity Manage SLAs

With Application Life-Cycle Management,customers implement high-quality solutions faster

and operate them at lower cost

Superior Quality

of SAP solutions,customerenhancements andpartner deployments

in terms of functionality,performance,availability and security


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SAP 2009 / Page 5

Application Life-Cycle Management from SAPProvides a Comprehensive and Integrated Solution

Application Life-Cycle Management from SAP provides processes, tools, services,

and an organizational model to manage SAP and non-SAP solutionsthroughout the complete application life cycle

Require-ments

Design

Deploy

Build &Test

Optimize

Operate

ALM

End-to-end Application Life-CycleManagement processes

Leverage best practice processes

SAP Solution Manager and integratedSAP and 3rd-party management tools

Optimize your tool portfolio

Service & Support OfferingsGain access to experts

Educational ServicesEmpower your workforce

Organizational AspectsRoadmaps (ASAP, Run SAP)

E2E Solution Operations standardsOrganizational Model (Customer CoE)


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SAP 2009 / Page 6

SAPs Commitment to Measurable Support KPIsApplication Life-Cycle Management as Important Value Enabler

CPU Utilization and "overall powergrowth rate"Storage Utilization and growth rateRun & Maintain work required for

deploying support packages andenhancement packages

Increase number of days without an outageReduce mean time to resolveReduce overall incidents

Number of emergency changesImpact of changeNumber of failed changes

On current technology stackNumber of redundant custom code/ objects; functionality available onnewer releases

Business Continuity Business Process Improvement

Protection of Investment andAccelerated Innovation

Reduced Total Cost of Operations

ApplicationLife-Cycle

Management

SAPs goal to provide a rating of application support via key performance indicators isinnovative and challenging. The extensive benchmarking phase and mapping of keyperformance indicators to business value will allow customers to fully understand thebenefits of a comprehensive support program.

Peter Wesche, research director, Gartner


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SAP 2009 / Page 7

Customer Proof PointsApplication Life-Cycle Management is Real

We implemented enhancement package 3 .

In comparison to the upgrade from R/3 4.6C toECC 6.0 we could reduce the costs for installation,configuration, test & go-live of EHP3 by almost10 times.

Didier Magnien, Director Global SAP Systems,Sappi Limited

Realized Benefits due to E2E Solution Operations:

Up to $ 5 million (one time) due to performanceoptimization, up to $10 million p.a. due to datavolume management, and IT Operations productivityincreased by 100%.Rinat Gimranov, CIO,Surgutneftegas

System successfully supported Unilever end -of-year business target of shipping $732 million withoutany performance issues.

Irlei Homero, IT Application Services Manager,Unilever Americas

By eliminating recurring problems, SAP SolutionManager has let DuPont improve systemavailability by 18% and reduced average systemresponse time by 58%.

Michael J. Stoko, Director Global Operations,DuPont

Business Continuity Business Process Improvement

Protection of Investmentand Accelerated Innovation

Reduced TotalCost of Operations


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Application Life-Cycle ManagementAn approach in six phases

Application Life-Cycle Management follows the six phasesof ITIL application management.

SAP delivers high value for all phases of the life cycle.

Require-ments

Design

Deploy

Build &Test

Optimize

Operate


Management


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Require-ments

Design

Deploy

Build &Test

Optimize

Operate

ApplicationLifecycle

Management

Application Life-Cycle ManagementALM Processes

Solution Documentation Central documentation of processes, system

landscape, custom code, partner applications,

Template Management Standardize configuration

across multiple projects

Innovation Management Discover and realize enhanced

business functionality Avoid disruption of business

Test Management Change impact analysis End-to-end test management

Technical Operations Central monitoring & alerting infrastructure Unique End-User Experience monitoring Central administration tools

Change Control Management Integrated quality management Synchronized transports of various components Controlled and documented adjustment of

business processes incl. approval process

Maintenance Management Management of corrective software

packages

Business Process Operations Ensure business continuity Provide Business KPIs Business process benchmarking

Application Incident Management Integrated service desk Involvement of partners in problem resolution Provide root-cause analysis for complex

landscapes with diverse technology stacks

Application Life-Cycle Management provides processes

to optimize business continuity and agilityUpgrade Management Comprehensive project support

for release transitions


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SAP Solution Manager Platform for Application Life-Cycle Management

SAP 2008 / Page 11

SAP Solution Manager

Reduces risk and lowers TCOthrough standardized and integrated E2ESolution Operations according to ITIL

Optimizes business benefitsthrough a comprehensive and integrated quality

management process

Leverages built-in innovationby making innovation a non-event and protectingexisting investments

Require-ments

Design

Deploy

Build & Test

Optimize

Operate


Management

SAP Solution Manager provides comprehensive capabilitiesand services for Application Life-Cycle Management for

SAP and non-SAP applications


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Holistic approachIntegration from project to solution

Using the SAP Solution Manager tool is an excellent way of covering the live cycle of asolution. It enables us to control every step, from the design, to the realization to the IT operation of the system, and guaranteeing a full tracking and a very effective introduction of the system. We considered we obtained substantial benefits with this adoption, reducing TCO and above all we were successful to manage complex projects and edge operations Martin Flegenheimer, IT Director, Ferrero Germany

Roadmap, Blueprint, and Implementation

Change Control Management

MaintenanceManagement

Monitoring &Reporting

Application Incident Management

Testing Operations


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Multiple Roads to SuccessDefine Your Own Roadmap

Define your own roadmapto efficient application life-cyclemanagement depending on factorssuch as:

the maturity of your IT processesyour IT projects and project pipelinecost pressure and cost structurecompared with peers

Require-ments

Design

Deploy

Build &Test

Optimize

Operate

ALM

Call to Action: Prioritize your pain points and consume theapplication life-cycle management cake in bite-size pieces!


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Mission accomplished:A single source of truth is established

All monitoring data

All testinformation

All customerdevelopmentsand functionalenhancements

The entiredocumentation

All incident andproblem information

All traininginformation

All maintenanceactivities

All service planning,deliver and follow-upinformation

All business processesAll systems

All service level information

All changeinformation

Require-ments

Design

Deploy

Build &Test

Optimize

Operate

ApplicationLifecycle

Management

End state objectives:

Same Systems Same Performance Warren Kaufmann, Associate Director, Colgate-Pamolive

Same Information Same Processes Everywhere


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Agenda


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Legal Disclaimer

This presentation is not subject to your license

agreement or any other agreement with SAP. SAPhas no obligation to pursue any course of businessoutlined in this presentation or to develop or release

any functionality mentioned in this presentation.This presentation and SAP's strategy and possible

future developments are subject to change and maybe changed by SAP at any time for any reason

without notice. This document is provided without awarranty of any kind, either express or implied,

including but not limited to, the implied warrantiesof merchantability, fitness for a particular purpose,

or non-infringement. SAP assumes no responsibilityfor errors or omissions in this document, except if

such damages were caused by SAP intentionally orgrossly negligent.


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SAP Solution Manager Schedule

Mainstream maintenance prolongated for SAP Solution Managers 7.0

2013 20142006 2007 2008 2009 2010 2011 2012 20162015 2017

MaintenanceCustomer-

specificMaintenance

SAPRamp-

Up

Mainstreammaintenance

two years longer

D e c


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SAP Solution Manager 7.1Planned Big Rocks

Integration of Solution ComposerState of the art graphical interface for businessblueprinting and business process documentationSolution Documentation Assistant for non ABAP

E2E Monitoring and AlertingEnd User Experience MonitoringTechnical Administration

Improved central Software LogisticsDecision criteria for Quality GatesIntegration of Quality Gate Managementand Change Request Management

Improvements of Business ProcessChange AnalyzerEnhanced test automation

Integration of Business Functionsinto process structuresUpgrade Dependency AnalyzerValidated implementation contentImproved Global TemplateManagement

Enhanced Service Desk:ITIL support and flexibleuser interface Require-

ments

Design

Deploy

Build& Test

Optimize

Operate


Management

Guiding Theme: Integration of IT Processes, Usability, and Openness


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Example: New UIs for Implementationin SAP Solution Manager 7.1 (Draft)

SAP 2008 / Page 20


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Example: New UIs for Implementationin SAP Solution Manager 7.1 (Draft)

SAP 2008 / Page 21


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Agenda


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Integration of 3 rd -Party Tools

Require-ments

Design

Deploy

Build &Test

Optimize

Operate

TechnicalDocumentation

BusinessBlueprint

E-Learning

ManagementTest

Workbench

Enhanced Changeand Transport System

JobScheduling

ServiceDesk

TechnicalMonitoring

ChangeRequest

Management

Interface types:

SAP AdapterOEMOpen InterfacePartner InterfaceLinkPlanned

Links to documents inexternal data warehouses

SAP ProductivityPack by RWD

Links to othertraining materials

SAP Central ProcessScheduling by Redwood

SAP QualityCenter by HP

CA Wily IntroscopeBMC Appsight

Run BookAutomation

CMDB

CCMS-XBP

CCMS

ARIS

Open ServiceDesk Interface

eCATT

HP OpenViewBMC Remedy

Open ServiceDesk Interface

9 certifiedsolutions



Configuration

Non-SAPSoftware


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SAP Solution Manager 7.0 IBM Rational Integration

Benefits

Allows customers to

Combine SAP & IBM best practices & standardsCombine SAP Solution Manager life-cycle managementcapabilities with IBM Rationals integrated governance, CM,and QM capabilities

Functional ViewImport business blueprint to create test architecture inRational Quality Management for end to end businesstestingUpdate of test data into SAP Solution ManagerIntegration with SAP Service Desk

Change ManagementClearQuest

Quality ManagementQualityManager

Functional TesterPerformance Tester

Lifecycle TraceabilityRequisitePro

Currently deployed @ IBM as part of their internal SAP Transformation (Globally IntegratedEnterprise Project). Planned availability to all customers in April 2010


Require-ments

Design

Deploy

Build &Test

Optimize

Operate

ALM

Significant reduction of testing efforts for joint SAPSolution Manager and IBM Rational customersthrough new testing process integration


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IBM Tivoli is Certified for the Exchangeof Incidents with SAP Solution Manager 7.0

BenefitsSynchronization of SAP- related incidents between both helpdesks with reduction of duplicated data and manual errorsCost reduction in operations through central support,coordination, and consolidation

Functional ViewBidirectional Integration of TSRM and SAP Solution ManagerService DeskStandardized handling of all IT infrastructure related issues


Integration with Tivoli Service

Request Manager (TSRM)

The integration of SAP Solution Manager and IBM Tivoli Service Request Manager (TSRM) allows joint customers to accelerate incident resolution in SAP environments


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SAP HP Support Integration

SAP and HP are integrating their supportsystems to ensure a seamless exchange ofincidents for our joint mission criticalcustomers.

SAP and HP are integrating the HP InstantRemote Support (IRS) platform and the SAPSolution Manager Service Desk. This makesit easier for customers

supportorganizations to handle interrelatedproblems.

SAP 2009 / Page 26

Example 2:A joint customer reports a serious problem toSAP. SAP support engineers discover that HPexperts need to be involved to solve theissue. Through the support systemintegration, both SAP and HP engineers cancooperatively solve the problem quickly.

Example 1:An HP server reports a problem via HP IRS toHP Support. Through the IRS integration withSAP Solution Manager IT service desk, thecustomers

support organization is informedthat a hardware problem exists and canrespond to end-users.

SAP and HP are integrating their support systems to provide better support

to joint customers


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SAP ProductivityPak by RWD adapter for SAP Solution Manager 7.0 integrates SAPs ApplicationManagement Platform with best-of-breed documentation management and simulation software.

Enhanced Knowledge Managementwith SAP Solution Manager

Main features

Reduced effort for creation of training material

Faster documentation of configuration settings

Comprehensive documentation of businessprocesses

Enhanced end-user documentation experiencewith simulations

Central storage of documentation in SAP SolutionManager

SAP Solution Manager 7.0 integrateswith SAP ProductivityPak von RWD

Record

Store andmanage centrally

Update

exchange

SAPProductivityPak

by RWD


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SAP 2008 / Page 28


Agenda


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SAP 2009 / Page 29

Define Your Roadmap for Application Life-Cycle Management

Manage incidents & requests for change

BasicConfigu-

ration

ImmediateStart Innovate & UpgradeTestAdminister

Report Service Levels

Get SAP Solution Manager ready!

Projects

Extendedconfiguration

Deploy Monitor processes and interfacesManage jobs

Manage volume

Monitor systems & usersDeploy

Maintenance of SAP softwareCollaborate with SAP

Proactive Support and Mission Critical SupportRoot Cause Analysis

Document Technical Landscape

Document Business ProcessesTest

Exploitation StrategiesProjects Business Processes Systems

Implementation and Upgrade Application Focus NW Focus

Time to benefit from SAP Solution Manager is short

Low customer investment necessary


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SAP 2009 / Page 30

Expert-Guided ImplementationTraining on the Job at Its Best

Training, practical experience, remote consulting

Day 1 Day 2 Day 3 Day 4 Day 5

SAP expert explains step-by-stepconfiguration using training materials

Execution, 2-3 hours on the same day

Participants have direct access to anSAP expert who directly supportsthem remotely, if necessary, duringthe execution

Empowering, Web session, 1-2 hours each morning

Participants perform demonstrated stepsin their own project, on their own SAPSolution Manager software

Expertise on demand, during execution


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SAP 2008 / Page 31


Agenda


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SAP 2009 / Page 32

Efficient Application Life-Cycle ManagementCall to Action

Explore the Value and Scope of Establishing a Single Source of Truth

Define Your Roadmap for ALM Implementation

Implement SAP Solution Manager Enterprise Edition

Optimize Your IT Processes

Empower Your IT Organization


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SAP 2009 / Page 33

Require-ments

Design

Deploy

Build &Test

Optimize

Operate

ALM

Application Life-Cycle Management:Available information assets

service.sap.com/alm


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SAP 2009 / Page 34 SAP 2009 / Page 34

Thank You!


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