Nigeria national support team

2014 – 2015

NST

In this application you can find Job Description for NST’s in:

1. Community Managers (2 Positions):

Job Description: These individuals would be responsible for the creative and innovative management of the various online

communities of the entity with more focus on Facebook, LinkedIn, Twitter and Google+. They would be involved

in social media marketing by frequently updating this platforms with the aim of attracting more

followers/customers and driving more engagement for better conversion.

Governance & Accountability

Weekly meeting with the MC Marketing and Communications Manager.

Monthly reports

Campaign reports

Technical Skills Preferred

Social Media Marketing and Management Skills.

Brand awareness and influencer marketing skill.

Customer sensing and engagement skill.

MoS

Number of new followers on social media

Number of posts per day.

Number of registrations through social media

Number of new company leads through social media

Engagement and comments

Referring traffic

Shares

Lead generation/new customers

2. Audio-visuals and Brand Manager (1 Position):

Job Description: Responsible for creation and management of brand aligned visuals (i.e. images and info graphics) and audio-

visuals (i.e. videos) for promotion of various opportunities and other purposes. Also responsible for managing

our visual branding and develop high quality visuals for all our products and campaign aimed at attracting the

right customers. This is technical skill based.

MC MaC Manager

Community managers (2

positions)

Audio-visuals and brand manager

PR CoordinatorInternal

Communications Manager

Webmaster and Conversion

Manager

Main Functions

Create visuals for online and physical channel designs

Support in all design needs

Design reports

Manage Online Video/photo channels (i.e. YouTube, Instagram and Flickr)

Governance & Accountability

Weekly meetings with the MC Marketing and Communications Manager.

Operations tracking on Podio

Technical Skills Preferred

Graphics Design Application Package (preferably adobe suite (illustrator, Photoshop and InDesign & Corel Draw)

Video Editing Skills.

MoS

Number of designs delivered on time

Number of brand aligned distributed in the network.

Number of subscribers/followers on online video channels

User Engagement and conversion on these channels.

3. PR Coordinator (1 Position):

Job Description Responsible for boosting brand visibility of AIESEC Nigeria through optimized processes such as managing a

functioning (marketing-focused) national blog, press releases and events. The individual will also be responsible

for carrying out frequent market research for AIESEC Nigeria.

Main Functions

Building media relations

Publishing Blogposts and press releases

Searching for an applying for awards

Gather data for and sending monthly company newsletters

Inviting media for events

Governance & Responsibility

Weekly meetings with the MC Marketing and Communications Manager.

PR plan completion

Technical Skills Preferred

Copywriting Skills.

PR Understanding

Excellent in English

Blog management.

Market research and analysis skills.

MoS

Number of media appearance

Number of media contacts

Number of award applied for

Number of press releases published

Number of new visits to website

Number of new followers on social media and number of social shares

Audience growth—unique and return visitors

Conversions

Subscriber growth

Inbound links

SEO improvement

4. Internal Communications Manager (1 Position):

Job Description: How we run and manage internal communications as a global organization needs a major upgrade and needs to

improve to become more fast, focused and simple. It's time for internal communications to really join the 21st century.

The Individual would be responsible for managing AIESEC Nigeria main internal communications platforms, which is the

National Newsletter and National Facebook group; ensuring each platform fulfils its purposes and the newsletter is

received on time.

Main Functions

Together with AIESEC Nigeria MC, develops quarterly internal communication strategies and conducts regular

channels evaluation

Management of specific communication channels (AIESEC Nigeria Facebook Group, LCEB’s FB Groups, National

Newsletter)

Network Education, Engagement, Support and Usage of the new Global Information System (GIS)

Ensure promotion of National initiatives and projects to every LC and member.

Governance & Responsibility

Weekly meetings with the MC Marketing and Communications Manager and/ MCVP OD.

Newsletter content collection and publishing.

Technical Skills Preferred.

Basic HTML Editing Skill.

Podio management.

Excellent in English

Usage of Google Apps.

MoS

Number of Visits and read of the National newsletter.

Bounce rate of the newsletter.

Member engagement on each internal communications platform.

5. Webmaster and Conversion Manager (1 Position):

Job Description Work directly with the MC Marketing manager to co-create. Responsible for maintenance and programming of a

website and implement national strategies, this experience give you the opportunity to develop commercial, analytical

and strategic skills from a marketing approach. Responsible for ensuring Search Engine Optimization (SEO) of the

national website and conversion of sign-ups on the national website for closure by the operations team (i.e. ogx, icx and

sales).

Main Functions

Together with AIESEC Nigeria MCVP Marketing manages AIESEC Nigeria Official website.

Co-creation of Webpages.

Manages the analytics of website and create reports of this analytics trends.

Collection and promotional material creation (Showcasing)

In charge of GIS implementation by giving LC trainings on the use of GIS.

Governance & Responsibility

Weekly meetings with the MC Marketing and Communications Manager.

Bi-Monthly analytics report.

Technical Skills Preferred.

Web 2.0

Advanced/Intermediate Web Editing Skill (HTML, CSS, PHP and JavaScript,).

Analytics management.

CMS (Content Management System Usage) {most especially WordPress}.

MoS

Number of Visits and Impression of landing pages/webpages.

Bounce rate of the website

No of analytics report created.

Number of sign-ups on website

Number of LC’s activities showcased/published.

Please note:

o Knowledge of web analytics is key to every member of the team. We would be dealing with a lot of data to

constantly improve on our operations.

o Every member of the NST must be available for a training after selection, before their job role starts. It is a pre-

requisite.

o Every member must understand or be ready to learn AIESEC’s GIS (Global Information Systems) and the NST

team would also serve as a Customer Support Team for the Entity with issues and bugs regarding the usage of

the GIS.

General requirements

1.Attend trainings by MC & participate in exchange summits

Attends NST meetings national & regional

Participate in LC trainings and LC coaching both national and regional.

Write bi-weekly report of experience

Basic AIESEC Knowledge

Willing to learn and proactive

Possess good communication skills.

Commit 10 hours weekly at least to the role.

1. EXPERIENCE MANAGER

2. Lead and capacitate the national customer experience team for the implementation of loyalty strategies in all

AIESEC in Nigeria iGCDP operations

3. Manage and track implementation of the global quality standards in all operations and its connection with the

national audit system

4. Provide transparency to the national network on customer loyalty strategies, the achievement of milestones on

customer experience and current state of AIESEC in Nigeria in terms of providing high quality experiences to our

stakeholders

5. Responsible for the implementation of a customer-centric culture of AIESEC in Nigeria by coaching LCPs towards

quality management and implementation of the global minimum standards.

6. Enable stronger and more effective network connections and collaboration for iGCDP and increasing capacity to

achieve AIESEC 2015 ambition.

Measures of success Customer Loyalty Strategies implemented per operation

Relative growth of NPS (LC + MC)

% increase of program’s promoters

%RE growth based on loyalty and promoter strategies

%LCs applying the global quality standards

# Strategies implemented by LCs based on the NST structure

2. International Relations Manager

Keep a constant contact with the main Nigerian Exchange Partners.

Deliver webinars and attend virtual conferences as Nigerian representative

Make it clear about our projects and exchange conditions in order to receive aligned interns.

MCVPIGCDP

Projects Manager

Experience Manager

Delivery Manager

International Relations Manager

Set up matching strategies with our suppliers

Direct responsible for Cooperation Managers and CEEDers tracking.

Available Forms Tracker and DAALs analysis

Create Tools for matching tracking and process optimization

Identify potential new country partners and improve our relation with those main historical suppliers.

Measures of success o % of realization growth with our main partners

o NPS Feedback from Interns about the Experience which our area has been delivering.

o Conversion Rate from RAISE to MATCH

o #of matches per partner country

3. Delivery Manager

Manage Interns in AIESEC Nigeria page

Track interns nationally using the national tracking tools.

Ensure Incoming Preparation Seminar for interns during conferences is carried out well.

Train LCs on buddy system, delivery and customer loyalty.

Ensure national standards for accommodation are set and followed by all LCs.

Promote and organize intern and locals hangout activities.

Measures of success i. Number of interns joining the ‘Interns in AIESEC NIGERIA’ group that matches the ones have registered

with the tracking tool.

ii. Number of intern hangout activities arranged successfully.

iii. Number of Incoming preparation seminars conducted by LCs/nationally.

iv. Implementation of minimum quality standards in accommodation by LCs.

v. Number of LCs that have implemented buddy system well.

4. Projects Manager

Promote and coordinate national projects within LCs.

Ensure LCs are working to utilize projects and getting reports on national projects

In charge of CSR packaging of TNs

Tailor make solutions to uplift the region in IGCDP.

Get partners for national/regional projects.

Measures of success

o Implementation on national/regional projects by LCs

o #of partners gotten for national/regional projects

o Knowledge level among members on projects

o Innovation in creation of national/regional project

o Planning on IGCDP Festival once per term.

Team 1: Managing iGIP Processes

Market research and segmentation and compiling target list

Sub-product development, tracking and delivery

Seek out and establish new TN opportunities

Managing existing accounts and evaluate delivery to clients

Selling iGIP to companies

Participate in all National Sales Meetings

Participate and contribute to LC-coaching as regards Sales Management and GIP Issues

Monthly reporting on GIP

Team 2: Matching and Quality Management

Design Internal Checklist and Quality expectations for all iGIP TNs in Nigeria

Develop visa/permit management strategy standardised across LCs

Form Management on .net (track, follow up, clean & re-raise TNs)

Implementation of NPS goals and expectations for each EP and TN

Matching EPs

Develop search tool and update it weekly

Training LCs on how to match

Crisis Management Strategy

Team 3: Alumni Management

Develop Alumni Database.

Seek out, contact and engage AIESEC Nigeria Alumni

Chief liaison between AIESEC Nigeria Alumni and MC 14/15

Engage Alumni Association of Nigeria

Assist with logistical arrangement of events

Develop Alumni Management Strategy and management across LCs

Knowledge and skills transfer for Alumni Management in different LCs

Align Alumni and potential GIP opportunities

MCVP CR and ARM

IGIP Processes Manager

Alumni Manager

Matching and Quality

Manager

The NST LEAD Manager is responsible for the overall delivery and implementation of the LEAD program on a

national level. The NST LEAD develops the different LEAD modules (conference cycle, mentorship, and virtual education)

and cooperates with the MCVPOD and NLTMU chair in ensuring the delivery for the members.

Responsibilities Conduct National Leadership Needs Assessment based on the global LEAD learning framework

Define content focus areas for the term & develop delivery cycle accordingly

Align LEAD agenda of national conference cycle

Develop LEAD Virtual Education as a separate LEAD module (monthly occurrence) and embed LEAD section in the

monthly AIESEC in Nigeria newsletter

Engage externals, alumni and the global network (e.g. GST members) in delivering (virtual) sessions as part of the

program, either within the conference module or LEAD virtual education

Manage LEAD mentorship operations ↓

Engage Alumni from the National Alumni Database

Induct Alumni into the LEAD mentorship programme

Create sign-up for TLP members

Induct signed-up TLP members into the LEAD mentorship programme

Match alumni and signed-up TLP members

Track mentorship activity

Give LC trainings

Manage Virtual Spaces and ensure knowledge management (i.e. publish session output)

LEAD in AIESEC in Nigeria

TLP – LEAD Facebook Group management

LEAD Mentors Facebook Group

Respective Google Groups

Manage national LEAD partners (depending on place of residence / shared with MCVP OD)

Design and manage effective feedback systems for all delivered platforms and modules

Measures of success (MoS) # of LEAD platforms delivered

% of TLP engaged with LEAD

# of alumni mentors engaged with LEAD Mentorship

# of TLP members matched to an alumni mentor

# of externals/alumni/@network engaged in delivering (virtual) sessions

Rating of Leadership Support from TLP (through feedback channels)

Position Role In this role you will be in charge of the standardization of on campus events and marketing at national

level. Your main job is to make sure that message, image and global brand are aligned to ensure to have the best

possible recruitments and generate a quality image in the student market while working with the learning

partners to deliver trainings.

Responsibilities Stands

Make sure that the minimal requirements for stands are being followed by giving recruitment trainings,

supervising the quality of the stands (visit them and evaluate them) and collect and analyse the monthly stands

report and provide points for improvement.

LC Weekly meetings and Events (Conferences and local events) Organize and meet the LCs team to make sure that the LC events are aligned brand and time wise.

Make sure that the LCs weekly meetings have a national agenda that the members can learn from every week.

Guide the LCs trough the organization of the conferences in order to assure the capitalization of members and

organizations

Partner Management Work with the national body to service the learning partners

Communicate with the MCVP OD and MCVP BD on upcoming learning partner association with the LCs.

Manage the brand ambassadors of the various companies.

Measure of success

% of applications that come from stands

% of applications that come from global villages

# of events held by LC monthly on campus

% of audited events

Quality score of the global villages and stands

Position Role

In this role you will be managing the Finance education Cycle and monitoring of the impact and make

suggestions to improve the process for Finance and area core process that involve finance.

Responsibilities

FINANCE EDUCATION

National Finance Training Development

National finance Matrix

Analyze Finance Training status

MCVP Finance

Finance Education

Finance Management

Document all finance training

Standardize the training at LC level for new members

PROCESS MONITORING

To measure the success in operation of the Training given

Reeducate Finance Members

Make suggestion to improve based on results

Measure of success

% Fulfill National Training Plan

%Increase National Finance Efficiently

Reduction of finance problems related with LC’s

All positions are the parts of NCB - Nigerian Consultancy Board, and OGX which means that they have strategic

meaning for the area in comparison to other positions of NST.

Profile

- Self-motivated - Past EB role - result focus - Customer focused – Effective communication -Deep understanding of

AIESEC vision, AIESEC way, AIESEC 2015 and global directions - Time management – available for regional meetings –

innovative and creative – good interpersonal relationship- Planning, tracking and implementation know-how -

Knowledge and experience in cross-functional cooperation-Experience in minimum one functional area - Strategic

thinking –Regular online presence

Sub-structure

• - Director International communications

• Three Team members

•National Global Talent Team

•Three team members

•National global citizens team

•Three team members

•National Director for and EP Servicing Team

•Three team members

SERVICING GLOBAL CITIZENS

INTERNATIONAL COMMUNICATION

GLOBAL TALENT

Director Customer Experience Manager and EP Servicing (OGCDP)

RESPONSIBILITY KPI FREQUENCY TIME

COMMITTME

NT

DURATION

Ensure high

quality EP

experience

% of promotions in NPS

# of attendees for OPS and RIS

# of reintegrated Eps

# Eps providing photos and stories for

promo

#Eps participating in LEAD program

Monthly

fourteen (14)

hours

weekly

One year

Ensure EP

services

improvements

locally and

nationally based

on their

% of NPS response

Surveys for quality service evaluation

Creation of quality services improvement

plan and tracking its implementation

Weekly

Ensure delivery

of EP newsletter

weekly or

biweekly

# of newsletters created

Quality of content

% of Eps reading newsletter and using

information

Weekly

MCVP OGX

(chair)

INTERNAL COMMUNICATIONS MANAGER (team)

NATIONAL COMMUNICATIONS

MANAGER

NATIONAL GLOBAL CITIZENS MANAGER

NATIONAL EXPERIENCE

MANAGER AND EP SERVICING

Brief of Role

The EP servicing responsible will support constant interaction between AIESEC and customer (EP) on local and national

level providing support, feedback and improvement for exchange processes.

International Communications Manager (OGCDP)

Brief of Role

International communication manager is responsible for setting and delivery on a high quality level of realization

goals between Nigeria and other AIESEC entities.

RESPONSIBILITY KPI FREQUENCY TIME

COMMITTME

NT

DURATION

Planning and

management of

international

cooperation(s)

for oGCDP

nationally

Planning of international cooperation(s)

based on:

Previous result in RE

Supply and demand analysis

LCs planning and feedback

# of meetings with partner countries

organized.

% of cooperation goals set to each

partner country nationally.

Weekly

fourteen

hours

weekly

One year

Download CY/EY

cooperation

information to

local levels

% of webinars with partner countries

organized

# of LCs which use cooperation

preparation tools (GSS, Search tools,

Promo materials, contacts, campaigns,

booklets,)

Weekly

Ensure cultural

preparation and

support for Eps

through

communication

with partner

CY/EY

% of quality cases solved positively for

Nigerian EPs

# of Eps attending cultural preparation

webinar from partner CYs/EYs

# of partner EYs/CYs providing LEAD

program for Nigerian EPs

Weekly

National Global Talent Manager (oGIP)

Brief of Role

Responsible for attending Job fairs, creating partnerships with online talent sourcing agencies, review and interview of

talents signing up for AIESEC global internships from Job and Career fares and track the matching, raising and realization

rate of out sourced from key sources.

RESPONSIBILITY KPI FREQUENCY TIME

COMMITTME

NT

DURATION

Ensure high supply

of talents are

provided for the

global TNs

% of quality EPs raised

# of attendees for OPS

# of EPs with great professional

experience

# of EPs matched

# of Nigerian EPs demanded for by

other EYs/CYs

Monthly

fourteen

hours

weekly

One year

Ensure proper

tracking and

notifications of

available Nigeria

EPs nationally and

locally about

available

opportunities

% of Nigerian EPs matched to GEPs

# of matches gotten from notification of

EPs

# of GIP EPs matched per LC to different

regions

# of interview scheduled for Nigerian

EPs

Monthly

Ensure high

realization of

Nigerian EP

% of conversion rate

% of avenues created to promote

talents available

Rate of exchange of information of

process and delivery on matches and

realizations

Monthly

National Global Citizens Managers (oGCDP)

Brief of Role

Drive West African Realizations (WAR) and off peak realizations (OPR), assist other entities design projects that are

sustainable within the region off peak periods to realize EPs from special and new markets, work with country

directors/responsible to source for accommodation for EPs (proper logistic management), partners to support projects

and providing support, feedback and improvement for exchange processes off peak. Requires regional traveling and

participation. The individual interested in this role must be one who loves traveling and project design.

RESPONSIBILITY KPI FREQUENCY TIME

COMMITTME

NT

DURATION

Ensure high

quality EP

experience

% of matching rate per peak

% of EPs realized of peaks

# of new EP markets explored

# of SUs realizing over 20X

# of projects created with country

partners across the region and EPs ready

for WAR.

Quarterly

fourteen

hours

weekly

One year

Ensure huge

maximization of

off peak raising

from special and

new market

# of EPs raised from special and new

market

Target of 100 realization

% of raised forms from special and new

market compared to national OGX goal.

Quarterly

Ensure supply

EPs to regions

interested and

participating in

the WAR

initiative.

# of OPR

Quality project implementation,

evaluation and delivery

% of EPs interested in this peak

Quarterly

This NST will be working directly with MCVP OGX & MCVP OD in reaching new markets and bringing diversification in

our financial sustainability and impact. The NST will be responsible for creating research, segmentation, setting new

partnerships with the universities, selection of the SUPs as well as tracking the performance and development of the

Expansions and SUs.

Responsibilities

Segmentation o Segment the universities

o Research on the potential universities

o Make segmentation based on the issues

Sales o Create proposals

o Update the contract

o Meetings with universities

o Close the deals and sign contracts

o Create timeline with the universities

Tracking and development o Tracking the performance of the expansions

o Education and development plan of the SU/Expansions

o Monthly evaluation of the evolution of the expansions

Measure of success o # of expansions/Sus

o # of X per SU/expansions

o Financial sustainability

o # of SU’s/expansions turning into LCs

o # of applicants per leadership position