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  • Adobe Connect Security

    Adobe Connect Security White Paper

    OverviewAt Adobe, we take the security of your digital experiences seriously. From our rigorous integration of security into our internal software development process and tools to our cross-functional incident response teams, we strive to be proactive and nimble. Whats more, our collaborative work with partners, researchers, and other industry organizations helps us understand the latest security best practices and trends and continually build security into the products and services we offer.

    This white paper describes the defense-in-depth approach and security procedures implemented by Adobe to bolster the security of your Adobe Connect Hosted and Adobe Connect Managed Services experience and your data.

    About Adobe ConnectAdobe Connect is a secure web conferencing platform that offers immersive online meeting experiences for collaboration, virtual classrooms, and large-scale webinars. Powering end-to-end, mission-critical web conferencing solutions on virtually any device, Adobe Connect enables organizations to fundamentally improve productivity. Adobe Connect is available in two common deployment options:

    Adobe Connect Hosted Multi-tenant, which uses a combination of Adobe and co-located infrastructure in a shared cloud deployment; and

    Adobe Connect Managed Services, which uses the Amazon Web Services (AWS) cloud infrastructure in a private cloud deployment. Each ACMS customer has private images provisioned for the Adobe Connect application, database and storage.

    On-premise deployment of Adobe Connect is also available.

    Adobe Connect Solution ComponentsAdobe Connect is comprised by two primary components: the Adobe Connect application suite and the Adobe Connect Server. All deployment options require both components, with the difference being the location of the Adobe Connect Server (hosted, managed service, or on-premise).

    Adobe Connect Application SuiteAdobe Connect includes a suite of five web-based software solutions:

    Adobe Connect MeetingCreate, manage, and conduct online meetings, webinars, and virtual classrooms with polling, screen sharing, chat, live PowerPoint viewing and annotation, webcam and on-demand video, moderated Q&A, and more.

    Adobe Connect TrainingCreate, manage, deploy, and track eLearning courses and curricula, complete with enrollment, assessments, surveys, learner management, and reporting.

    Adobe Connect EventsManage the full lifecycle of large- and small-scale events, such as email notification, event catalogs, registration management, reporting, and analytics.

    Adobe PresenterRapidly create eLearning content and high-quality, multimedia, and on-demand presentations that can include narration, quizzes, and video.

    Table of Contents1 Overview1 About Adobe Connect1 Adobe Connect Solution

    Components2 Adobe Connect Server

    Architecture3 Adobe Connect Data Flow5 Adobe Connect Security

    Architecture6 User Authentication6 Adobe Connect Hosted Multi-

    tenant Data Centers7 Adobe Connect Hosted Multi-

    tenant Core Operational Security

    9 Adobe Connect Hosted Multi-tenant Physical and EnvironmentalControls

    13 Adobe Risk & Vulnerability Management

    15 Adobe Corporate Security16 Adobe Corporate Locations17 Adobe Connect Compliance18 Customer Data

    Confidentiality19 Conclusion

  • Adobe Connect CentralManage account-related information and content and use Adobe Connect Central to create meetings, manage presentations, create curriculums and events, view and download reports, and more.

    AuthoringTools

    AdobePresenter

    AdobeCaptivate

    eLearningSuite

    AdobeAcrobat

    Extensibility

    XML API

    SDK

    Adobe Connect

    Deployment Models

    Hosted OnPremiseManagedServices

    Training Events

    Training Webcast

    Figure 1: Adobe Connect Product Architecture

    Adobe Connect ServerAdobe Connect Server is an open platform server that delivers enterprise-class scalability with support for clustered environments and provides the reliability and redundancy to seamlessly support thousands of concurrent users.

    In addition to the five (5) Adobe Connect software solutions, you can also publish training content and multimedia presentations directly to Adobe Connect Server from Adobe Captivate. Whats more, since Adobe Connect Server is an open platform, you can extend and integrate it with other, non-Adobe systems through a comprehensive set of APIs and a software development kit (SDK).

    Adobe Connect Server ArchitectureAs a multi-tier server, Adobe Connect Server separates logical functions across independent processes.

    Web ServerThe application layer of Adobe Connect Server is built on J2EE using Apache Tomcat. Apache HTTP Server provides the web server functionality. The web server contains and executes all the business logic necessary for delivering content to users.

    Application ServerThe Adobe Connect Server application server manages users, groups, on-demand content, and client sessions, among other tasks. Some of the application servers specific duties include access control, security, compliance, quotas, and licensing, as well as auditing and management functions, such as clustering, failover, and replication. It also transcodes media, such as Microsoft PowerPoint and Adobe PDF, to a format that allows viewing without the original application.

    Streaming Communication ServerAdobe Connect Server includes an embedded instance of Adobe Media Server that acts as the meeting server. This component handles all the real-time streaming of audio and video, synchronization of data, and delivery of rich media content. Adobe Media Server also plays a vital role in reducing server load and latency by caching frequently accessed streams and shared data.

    Adobe Media Server uses the Real-Time Messaging Protocol (RTMP) but can be configured to use Secure Sockets Layer (SSL) for increased data security.

    2Adobe Connect Security White Paper

  • DatabaseThe Adobe Connect Server database persistently stores transactional and application metadata, including user, group, content, and reporting information. Adobe Connect Server can use either theembedded database engine (Microsoft SQL Server Express) or the full version of Microsoft SQLServer. Check the Adobe Connect system requirements for the most up-to-date information.

    The embedded database engine must be installed on the same computer as Adobe Connect Server but is not recommended for production. When deploying Adobe Connect Server in a cluster, you must use the full version of Microsoft SQL Server and it cannot be installed on the same computer as Adobe Connect Server. Standard cluster and hot-swap configurations for Microsoft SQL Server are supported for scalability and failover.

    HTML Authoring/PublishingAdobe Connect Server uses Adobe CQ, a web content management system, for creating and managing HTML-based templates used for event email notifications, landing pages, and user self-registration. It provides the ability to author and subsequently publish web pages.

    Adobe CQ requires at least one author and one publish instance within the Adobe Connect Server deployment when the Adobe Connect Events module is enabled. All the web-page authoring-related work is done in the Adobe CQ author instance and replicated in the publish instance. Thepublish instance is the read-only view of the web pages that have been authored in the AdobeCQ author instance. Multiple Adobe CQ author and publish instances can be configured within a server cluster to provide increased scalability and failover.

    AnalyticsAdobe Connect provides limited reporting functionality. Optionally, Adobe Analytics can be used with either Adobe Connect Hosted or Adobe Connect Managed Service to provide more robust reporting and analytics for Adobe Connect events. These reports track viewing of landing pages; response to registration questions; attendance at meetings, webinars, or training; and even participation in polls, Q&A, and file download activity during meetings.

    Media TranscodingAdobe Connect Server provides a number of file conversion utilities to automatically convert popular document formats into high-quality files to display in the meeting room. It converts PowerPoint files (e.g., .ppt and .pptx) into small, vector-based files, providing the highest-quality, resolution-independent display for all participants. The conversion also accurately reproduces hyperlinks and virtually all of the original animations contained within each slide. Each Adobe Connect client pre-caches the individual slides when they are loaded into a meeting room, using minimal bandwidth to maintain synchronization across all users and ensuring the lowest latency transitions. Adobe Connect Server displays animations exactly as they appear in the original slides and keeps all hyperlinks clickable. Other supported file formats, such as PDF, are similarlyconverted.

    Adobe Connect Data FlowAdobe Connect uses the HTTP, HTTPS, RTMP, and RTMPS protocols. RTMP is optimized to deliver real-time, rich media streams. RTMPS is the secure implementation of RTMP.

    The connection paths for unencrypted and encrypted communications between Adobe Connect clients and Adobe Connect Server differ.

    3Adobe Connect Security White Paper

  • Unencrypted ConnectionsAdobe Connect unencrypted connections use HTTP and RTMP and follow the paths described in the table below. By default data in transit is encrypted. The numbers in the table correspond to the numbers in Figure 3, below.

    1. The Adobe Connect client requests a meeting or content URL over HTTP:80.

    2. The web server responds and transfers the content or provides the Adobe Connect client with information to connect to the meeting.

    3. The Adobe Connect client requests a connection to the meeting over RTMP:1935.

    4. Adobe Media Server responds and opens a persistent connection for Adobe Connect streaming traffic.

    3a. The Adobe Connect client requests a connection to the meeting but can only connect over RTMPT:443.

    4a. Adobe Media Server responds and opens a tunneled connection for Adobe Connect streamingtraffic.

    1 2HTTP:80

    3 4RTMP:1935

    3a 4aRTMPT:443

    B

    D

    ClientApplication

    WebBrowser

    Web ApplicationServer

    Flash MediaServer

    Web Services API

    MeetingClient

    CerticateAuthority

    Adobe ConnectServer

    SQL Database

    A HTTPS:443

    C RTMPS:443

    Figure 2: Adobe Connect data flow

    Encrypted ConnectionsAdobe Connect encrypted connections use HTTPS and RTMPS and follow the paths described in the table below. The letters in the table correspond to the letters in Figure 3, above.

    A. The Adobe Connect client requests a meeting or content URL over a secure connection on HTTPS:443.

    B. The web server responds and transfers the content over a secure connection or provides theAdobe Connect client with information to securely connect to the meeting.

    C. The Adobe Connect client requests a secure connection to Adobe Media Server over RTMPS:443.

    D. Adobe Media Server responds and opens a secure, persistent connection for Adobe Connect streaming traffic.

    4Adobe Connect Security White Paper

  • Data Encryption As information flows between Adobe Connect client applications and Adobe Connect Server, advanced industry-standard data encryption methods safeguard the confidential information contained within

    Adobe Connect HostedProvides encryption in transit with a single key for all customers. TLS 1.0, 1.1, and 1.2 are used. Passwords are encrypted in the database, but no other encryption at-rest is used.

    Adobe Connect Managed ServicesProvides both encryption in-transit as well as encryption at-rest. The customer can determine the version of TLS best-suited to their needs. All data is encrypted using AES-256.

    Adobe Connect Security Architecture

    Administrator features Customers control users, content, access, and features through the administration controls of Adobe Connect. Customers retain ownership of their content and data. The compliance and control settings are account-wide settings that broadly consist of the following:

    Disable undesired functionalityAdministrators can turn off certain functional modules asneeded

    Disable screen sharingAdministrators can prevent sharing of desktop, windows, or applications. They can also restrict screen sharing to specific applications or prevent specified applications from being shared.

    Record and retain communications for auditing purposesAdministrators can force recordings for all meetings, log all chat messages in files, and show a notice or disclaimer to all participants. Recordings can also be disabled for all meetings.

    Control access to meetingsAdministrators and hosts can completely disable guest access so that guests can no longer request entry. Hosts can also automatically deny access to specific users and groups. Unlike the previous two categories, meeting access control settings are enforced on a per-meeting basis, not for the entire system or hosted account.

    An administrator or limited administrator can also customize the permissions list for a file or folder. These permissions include:

    ManageUsers or groups with Manage permission for a folder or file can view, delete, move, and edit the file or folder, view reports for files in that folder, set permissions for the file or folder, and create new folders. However, they cannot publish to that folder.

    DeniedUsers or groups with a Denied permission setting for a folder or file cannot view, publish, or manage this folder or file.

    PublishUsers or groups with a Publish permission setting for a folder or presentation can publish, update, and view presentations, as well as view reports for files in that folder. However, these users must also be members of the Built-in Author group, as well as have Publish permission, to publish content to this folder.

    ViewUsers or groups with a View permission setting for a folder or file can view any content in the folder or an individual file.

    Administrators can also give meeting hosts the ability to mandate a passcode for Adobe Connect sessions. If a user incorrectly enters a password five (5) times, the account is locked out for five (5) minutes and the user is notified by email that the account has been temporarily suspended. Users can reset their passwords to create their own passwords based on the password policy set by the account administrator. Administrators can mandate a password change or set a temporary password for any user. Meeting hosts can lock out new participants, expel current participants, disable remote control, and disable the ability of participants to change their displayed name.

    5Adobe Connect Security White Paper

  • User AuthenticationAdobe Connect uses standard access control lists with password policy options and Transport Layer Security (TLS) encryption to secure access, content, and data. Passwords can be set to expire as well as require certain characters. Administrators can mandate that a password include a number, a capital letter, and/or a special character as well as require passwords to be of a minimum and/or a maximum length. In addition, old passw...

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