adapting to change

The Business Journey

The Business Journey10 May 2016

@TheBusJourney#SMEJourney

@TheBusJourney#SMEJourneyJim Henderson

@TheBusJourney#SMEJourneyThe Human Condition

3

The Human Condition

4

The Business JourneyTable introductions


@TheBusJourney#SMEJourneyIan McMonagle


Chartered AccountantsChartered Tax AdvisersBusiness Development Specialists

7

Adapting to change:

Digital Tax accounts

The most significant single change affecting individuals and small businesses in the history of our income tax system

During this Parliament, HMRC will make fundamental changes to the way the tax system works transforming tax administration so it is more effective, more efficient, and easier for taxpayers. David Gauke MP Financial Secretary to the Treasury

Much more than simply adding digital tools to the current system; it is about transforming the UK tax system - David Gauke MPFinancial Secretary to the Treasury

50 million individuals will have their own Digital Tax AccountsPre-populated by HMRCEverything in the one place, including Child Benefits, State Pension forecasts, tax paidAll taxation will switch to online communication

4 quarterly updates will be required each yearFrom April 2018, all small, non-VAT registered businesses and landlords must comply with the new digital reporting rulesFrom 2020 this will apply to all businesses, including companiesMandatory digital record-keeping

Quarterly returns(?) - similar to VAT or RTI/PAYE systemsOnline billing, aligning payments with profits made (Pay as you go)Tax potentially payable monthly, quarterly or by Direct DebitReal-time HMRC access to bank accounts?

Single Business Service

Dont believe the Government spin

Case study:Self-employed; sole-traderSporadic turnoverNot VAT-registeredNo employeesPoor record-keeping

Case study: Self-employed; sole-traderLarge turnoverVAT-registeredHas a number of employeesBoxes of receipts & invoices

Case study: Director & ShareholderSalaryCompany dividendsBank interestReceives Child BenefitsPays personal pension contributions

Case study: Landlord2 Furnished properties500 per month gross rents x 2Buy-to let loansJoint title

Bookkeeping survey of 500 businesses across the UK:25% use software currently25% use a paper-only systemThe rest employ a mixture of both or use packages such as Excel

Quarterly tax reporting a threat to small businessesSmall firms will struggle with new quarterly tax returnsThis should be a voluntary scheme for small businessesHMRC should undertake an impact assessment and consultation exercise

Should be a matter of choice and should not be made mandatory

Businesses should be able to move to digital over time

Your call to action:Ditch the bad habitsAdopt good practicesBookkeepingEmbrace softwareChange now

Thank you for listening

Ian McMonagle

Questions?

@TheBusJourney#SMEJourneyNikki Williams


The Business Journey

Change is InevitableProgress is Optional

Nikki Williams

10 May 2016www.mlmsolutions.co.uk

33

www.mlmsolutions.co.uk mlm Solutions34VISIONChange v Progress

Change to make different, transform

Progress growth or development, advancement in general

34

Why it goes wrong.

Failure to understand the market

Inadequate financing

Poor Management

No planningwww.mlmsolutions.co.uk mlm Solutions35

35

Attitudes to Change

Recognise the need for change

No desire for change

No control over change

Driver for change.

www.mlmsolutions.co.uk mlm Solutions36

36

Business ReviewObjective and independent analysis of the business

Identifying the reasons for underperformance and the options availableLooking at funding, products, markets and potentialIs the business viable?Enables you to reassess risk and strategy


37

"Success comes from knowing what you dont know, more than coming from what you do know.

Ray Dalio


38

Nikki Williams

Questions?

@TheBusJourney#SMEJourneyStuart Stott


SEARCHMOBILESOCIALSOCIAL

DMO

-BE MOBILE-ADD VIDEO-USE YOUR CUSTOMERS -BE HELPFUL-SOCIAL

DMO

Stuart Stott

Questions?

@TheBusJourney#SMEJourneyJim Henderson

Questions?

@TheBusJourney#SMEJourneyThe Business JourneyThank you for your attendance. Next event30 August 2016



Making tax easier: The end of the tax return

Contents

3. Foreword

4. Building on our ambition

5. The benefits of digital tax accounts

8. What next?

Making tax easier: The end of the tax return3

Foreword

Tax returns will become a thing of the past.

As part of the Governments vision to modernise the tax system, tax returns will be replaced by digital tax accounts for millions of individuals and businesses. They will bring together each taxpayers details in one place, just like an online bank account, so they can register for new services, update their information, and understand quickly and easily what they need to pay without ever having to complete a tax return again.

By early 2016 five million small businesses and ten million individuals will have access to their own digital tax account, and by the end of the next Parliament every individual and small business in the UK will have one. The digital accounts will be simple, secure, personalised to the taxpayer and accessible through the digital device of their choice. As time goes on, they will offer more and more services.

This will be one of the biggest-ever changes to the way that people manage and pay their taxes. HMRC will make smarter use of the data it holds, linking it up in ways that werent previously possible, so that HMRC does more of the work that taxpayers currently have to do for themselves.

In future, people will only need check their tax information online to know how much they owe. Millions of people will no longer

have to complete a tax return at all while those with more complex tax affairs will be able to use their account to declare income and pay tax in year.

It will also be a major help for small businesses, which will be able to link their accounting software to their personalised tax account and have the option to pay as they go. This will give them more certainty about what they need to pay and when, so they can manage their cash flow better. They will also have access to a wider range of government support via a new Single Business Service.

This is a big leap in modernising our tax system, putting good customer service at its heart, and making it as easy as possible for individuals and businesses to pay the right tax at the right time.

It signals the end of the tax return.

David Gauke MP Financial Secretary to the Treasury


Building on our ambition

The government is firmly committed to reducing burdens for taxpayers and a modern, user-friendly tax system is vital to achieving this.

Today, taxpayers use a range of digital services to manage their tax affairs, and more than 85 per cent of Self Assessment tax returns are already done online. But its not always a joined-up process and many people have to provide information that HMRC already holds.

Thats something that the government is determined to change. It has already delivered digital accounts for small businesses, with more than a million currently using them, as well as a simpler online service for individuals. Feedback from these groups is helping to shape a bold vision for the future of the tax system.

Now, HMRC is exploiting new digital technologies to create even better services that are truly built around its customers needs.

By early 2016, all of the UKs five million small businesses and the first ten million individuals will have access to their own digital tax account. Over time, these will fundamentally transform the way in which taxpayers interact with the tax system.

Everyone can expect a very different experience from the one they receive today it will be simple, personalised and secure, offering an increasing range of integrated services. The accounts will bring together in one place all the information that taxpayers need to understand their tax position just like an online bank account. They will be able to register, file, pay and update their

information, at any time of the year, using the digital device of their choice.

The idea is to streamline how tax works, automatically targeting help and support to customers when they need it, based on the data in their tax account. This will allow more people to solve their queries easily online, rather than by phone, letter or paper forms.

By the end of the next Parliament, every individual and small business will be able to see and manage their tax affairs through their digital tax account, removing the need for annual tax returns.

By early 2016, all of the UKs five million small businesses and the first ten million individuals will have access to their own digital tax account.



The benefits of digital tax accounts

Taxpayers will be able to:

View and manage their information online in one secure placeTaxpayers will get a real-time view of their tax affairs and see how their tax is calculated. Theyll also be able to check how much tax they owe or need to be repaid and see their options for paying securely.

Digital accounts will give small businesses greater certainty and control over their tax position. Those which pay more than one tax (such as corporation tax, VAT and Pay-As-You-Earn (PAYE)) will be able to take a single view of their total liabilities across all taxes.

Pay the tax they owe without having to give HMRC information it already holds HMRC will automatically use the information it holds, along with new data from third parties, to populate the digital accounts. Those who pay their tax through PAYE will have their income tax, National Insurance contributions and pension position shown in their digital tax accounts, including any interest from banks and building societies. Taxpayers will then simply be able to log-in to check and confirm that their details are complete and correct.

For businesses, HMRC and Companies House will be streamlining the process to register a new company and sign up for a range of taxes by May 2017. This will remove the need for companies to provide the same information more than once.

Link their business accounting software to their digital tax accountBy 2020, businesses will be able to manage their taxes together as part of their day-to-day running, rather than something to be done separately. Their accounting software will be able to feed data straight into their digital tax account, so most businesses will simply log-in to check their details with no need to send an annual return.

Deal with their tax affairs quickly and easily The digital tax account will show PAYE taxpayers how much tax they will pay via their employer. Even those with complex tax affairs will be able to tell HMRC about additional income online and have it reflected in their digital tax account.

Individuals and small businesses will have the option to pay as you go to help manage their cash flow, so they wont be faced with a one-off bill many months down the line. Instead of making a number of payments across different taxes, they will be able to make just one. It will feel like paying a single tax.

Taxpayers will get a real-time view of their tax affairs and see how their tax is calculated.



Use simple, clear and personalised support The new accounts will offer access to help and support for individuals and small businesses, increasingly tailored to their specific needs and circumstances such as when someone approaches retirement, or when a business deals with VAT for the first time or takes on a new employee.

HMRC will automatically target the right support to help taxpayers understand their overall tax position. Information and guidance will be personalised and user-friendly, tailored by age, sector, size and location. These will build on the successful online services HMRC already operates through Twitter, YouTube, webinars and webchats.

Give authorised agents access to their digital tax accountTaxpayers will be able to let agents manage their digital account on their behalf if they wish. Agents will have new and different opportunities to support the small business community, and those who authorise an agent to deal with their tax affairs will see the same picture of their tax affairs online as their agent does.

Access a wider range of government servicesOver time, digital accounts will offer access to a range of other government services. To begin with, individuals will be able to see how their National Insurance contributions affect their state pension, while small businesses will be able to access increasingly tailored support from across government to help their business grow, via a Single Business Service.

With a digital tax account, individuals and small businesses will be in complete control of their tax affairs and have confidence that they have met their obligations. They wont need to provide information that HMRC already holds, and theyll be able to see and understand their tax liability. For those who deal with several taxes, it will be just like dealing with one taking the cost, time and stress out of the process.

For many, the transition to digital accounts will be simple. But for those who have difficulty in going online or who need extra help, HMRC will continue to provide extra help and support.

Of course, taxpayers will still be responsible for ensuring their tax bills are right and telling HMRC about information that is not reported by other means. But digital tax accounts will make this much easier, quicker and simpler.

With a digital tax account, individuals and small businesses will be in complete control of their tax affairs and have confidence that they have met their obligations.


Pay the tax they owe without having to give HMRC information it already holds

Information about pensions, employment or savings income will be brought together automatically to calculate tax. People will no longer have to submit the same information more than once.

Small businesses will be able to link their accounting software to their digital account

By 2020, businesses will be able to manage all their taxes together and accounting software will be able to feed data straight into their digital tax account.

Use simple, clear and personalised support

HMRC will automatically target the right support to help taxpayers understand their overall tax position. Information will be personalised and will build on the successful online services HMRC already operates through Twitter, YouTube, webinars and webchats.

tailored support

Access a wider range of government services

Taxpayers will be able to access a range of other services through their digital tax account, such as seeing how their National Insurance contributions affect their state pension.

Deal with tax affairs quickly and easily or give their agent access

Digital tax accounts will show changes to PAYE codes, and will provide individuals and small businesses with the option to pay as you go to help manage cashflow. Even those with complex tax affairs will be able to tell HMRC about additional income online. Taxpayers can let an agent manage their digital tax account on their behalf if they wish.

View and manage information securely in one place

Taxpayers will get a real-time

view of their tax affairs and

see how their tax is

calculated and their options

for paying HMRC securely.


What next?

This is just the start of the journey. HMRC will deliver these new services over the course of the next Parliament.

By early 2016 five million small businesses and the first ten million individuals will have access to a secure, personalised digital tax account.

By 2020 more than 50 million individuals and small businesses will have a secure, personalised digital tax account removing the need for millions to complete a tax return and simplifying the tax system for millions more.

Later this year, the government will publish a roadmap and consult on how it will deliver the changes needed some of which will require changes to legislation and investment in new systems. Separate consultations will cover a new payment process to support digital tax accounts and reform of National Insurance contributions for the self-employed.

This is a bold vision for a new, modern tax system, which will make it far easier for all taxpayers whether they are individuals or businesses to manage their tax affairs and pay the right tax at the right time.

Contact usThe government welcomes your views, so if you have any comments about these proposals please contact [email protected]

This is a bold vision for a new, modern tax system, which will make it far easier for all taxpayers.

Issued by HM Revenue & Customs Corporate Communications March 2015 Crown Copyright 2015

Making tax easier: The end of the tax return

Contents

3. Foreword

4. Building on our ambition

5. The benefits of digital tax accounts

8. What next?


Foreword

Tax returns will become a thing of the past.

As part of the Governments vision to modernise the tax system, tax returns will be replaced by digital tax accounts for millions of individuals and businesses. They will bring together each taxpayers details in one place, just like an online bank account, so they can register for new services, update their information, and understand quickly and easily what they need to pay without ever having to complete a tax return again.

By early 2016 five million small businesses and ten million individuals will have access to their own digital tax account, and by the end of the next Parliament every individual and small business in the UK will have one. The digital accounts will be simple, secure, personalised to the taxpayer and accessible through the digital device of their choice. As time goes on, they will offer more and more services.

This will be one of the biggest-ever changes to the way that people manage and pay their taxes. HMRC will make smarter use of the data it holds, linking it up in ways that werent previously possible, so that HMRC does more of the work that taxpayers currently have to do for themselves.

In future, people will only need check their tax information online to know how much they owe. Millions of people will no longer

have to complete a tax return at all while those with more complex tax affairs will be able to use their account to declare income and pay tax in year.

It will also be a major help for small businesses, which will be able to link their accounting software to their personalised tax account and have the option to pay as they go. This will give them more certainty about what they need to pay and when, so they can manage their cash flow better. They will also have access to a wider range of government support via a new Single Business Service.

This is a big leap in modernising our tax system, putting good customer service at its heart, and making it as easy as possible for individuals and businesses to pay the right tax at the right time.

It signals the end of the tax return.

David Gauke MP Financial Secretary to the Treasury


Building on our ambition


Today, taxpayers use a range of digital services to manage their tax affairs, and more than 85 per cent of Self Assessment tax returns are already done online. But its not always a joined-up process and many people have to provide information that HMRC already holds.

Thats something that the government is determined to change. It has already delivered digital accounts for small businesses, with more than a million currently using them, as well as a simpler online service for individuals. Feedback from these groups is helping to shape a bold vision for the future of the tax system.

Now, HMRC is exploiting new digital technologies to create even better services that are truly built around its customers needs.

By early 2016, all of the UKs five million small businesses and the first ten million individuals will have access to their own digital tax account. Over time, these will fundamentally transform the way in which taxpayers interact with the tax system.

Everyone can expect a very different experience from the one they receive today it will be simple, personalised and secure, offering an increasing range of integrated services. The accounts will bring together in one place all the information that taxpayers need to understand their tax position just like an online bank account. They will be able to register, file, pay and update their

information, at any time of the year, using the digital device of their choice.

The idea is to streamline how tax works, automatically targeting help and support to customers when they need it, based on the data in their tax account. This will allow more people to solve their queries easily online, rather than by phone, letter or paper forms.

By the end of the next Parliament, every individual and small business will be able to see and manage their tax affairs through their digital tax account, removing the need for annual tax returns.

By early 2016, all of the UKs five million small businesses and the first ten million individuals will have access to their own digital tax account.




Taxpayers will be able to:

View and manage their information online in one secure placeTaxpayers will get a real-time view of their tax affairs and see how their tax is calculated. Theyll also be able to check how much tax they owe or need to be repaid and see their options for paying securely.

Digital accounts will give small businesses greater certainty and control over their tax position. Those which pay more than one tax (such as corporation tax, VAT and Pay-As-You-Earn (PAYE)) will be able to take a single view of their total liabilities across all taxes.

Pay the tax they owe without having to give HMRC information it already holds HMRC will automatically use the information it holds, along with new data from third parties, to populate the digital accounts. Those who pay their tax through PAYE will have their income tax, National Insurance contributions and pension position shown in their digital tax accounts, including any interest from banks and building societies. Taxpayers will then simply be able to log-in to check and confirm that their details are complete and correct.

For businesses, HMRC and Companies House will be streamlining the process to register a new company and sign up for a range of taxes by May 2017. This will remove the need for companies to provide the same information more than once.

Link their business accounting software to their digital tax accountBy 2020, businesses will be able to manage their taxes together as part of their day-to-day running, rather than something to be done separately. Their accounting software will be able to feed data straight into their digital tax account, so most businesses will simply log-in to check their details with no need to send an annual return.

Deal with their tax affairs quickly and easily The digital tax account will show PAYE taxpayers how much tax they will pay via their employer. Even those with complex tax affairs will be able to tell HMRC about additional income online and have it reflected in their digital tax account.

Individuals and small businesses will have the option to pay as you go to help manage their cash flow, so they wont be faced with a one-off bill many months down the line. Instead of making a number of payments across different taxes, they will be able to make just one. It will feel like paying a single tax.

Taxpayers will get a real-time view of their tax affairs and see how their tax is calculated.



Use simple, clear and personalised support The new accounts will offer access to help and support for individuals and small businesses, increasingly tailored to their specific needs and circumstances such as when someone approaches retirement, or when a business deals with VAT for the first time or takes on a new employee.

HMRC will automatically target the right support to help taxpayers understand their overall tax position. Information and guidance will be personalised and user-friendly, tailored by age, sector, size and location. These will build on the successful online services HMRC already operates through Twitter, YouTube, webinars and webchats.

Give authorised agents access to their digital tax accountTaxpayers will be able to let agents manage their digital account on their behalf if they wish. Agents will have new and different opportunities to support the small business community, and those who authorise an agent to deal with their tax affairs will see the same picture of their tax affairs online as their agent does.

Access a wider range of government servicesOver time, digital accounts will offer access to a range of other government services. To begin with, individuals will be able to see how their National Insurance contributions affect their state pension, while small businesses will be able to access increasingly tailored support from across government to help their business grow, via a Single Business Service.

With a digital tax account, individuals and small businesses will be in complete control of their tax affairs and have confidence that they have met their obligations. They wont need to provide information that HMRC already holds, and theyll be able to see and understand their tax liability. For those who deal with several taxes, it will be just like dealing with one taking the cost, time and stress out of the process.

For many, the transition to digital accounts will be simple. But for those who have difficulty in going online or who need extra help, HMRC will continue to provide extra help and support.

Of course, taxpayers will still be responsible for ensuring their tax bills are right and telling HMRC about information that is not reported by other means. But digital tax accounts will make this much easier, quicker and simpler.

With a digital tax account, individuals and small businesses will be in complete control of their tax affairs and have confidence that they have met their obligations.


Pay the tax they owe without having to give HMRC information it already holds

Information about pensions, employment or savings income will be brought together automatically to calculate tax. People will no longer have to submit the same information more than once.

Small businesses will be able to link their accounting software to their digital account

By 2020, businesses will be able to manage all their taxes together and accounting software will be able to feed data straight into their digital tax account.

Use simple, clear and personalised support

HMRC will automatically target the right support to help taxpayers understand their overall tax position. Information will be personalised and will build on the successful online services HMRC already operates through Twitter, YouTube, webinars and webchats.

tailored support

Access a wider range of government services

Taxpayers will be able to access a range of other services through their digital tax account, such as seeing how their National Insurance contributions affect their state pension.

Deal with tax affairs quickly and easily or give their agent access

Digital tax accounts will show changes to PAYE codes, and will provide individuals and small businesses with the option to pay as you go to help manage cashflow. Even those with complex tax affairs will be able to tell HMRC about additional income online. Taxpayers can let an agent manage their digital tax account on their behalf if they wish.

View and manage information securely in one place

Taxpayers will get a real-time

view of their tax affairs and

see how their tax is

calculated and their options

for paying HMRC securely.


What next?

This is just the start of the journey. HMRC will deliver these new services over the course of the next Parliament.

By early 2016 five million small businesses and the first ten million individuals will have access to a secure, personalised digital tax account.

By 2020 more than 50 million individuals and small businesses will have a secure, personalised digital tax account removing the need for millions to complete a tax return and simplifying the tax system for millions more.

Later this year, the government will publish a roadmap and consult on how it will deliver the changes needed some of which will require changes to legislation and investment in new systems. Separate consultations will cover a new payment process to support digital tax accounts and reform of National Insurance contributions for the self-employed.

This is a bold vision for a new, modern tax system, which will make it far easier for all taxpayers whether they are individuals or businesses to manage their tax affairs and pay the right tax at the right time.

Contact usThe government welcomes your views, so if you have any comments about these proposals please contact [email protected]

This is a bold vision for a new, modern tax system, which will make it far easier for all taxpayers.

Issued by HM Revenue & Customs Corporate Communications March 2015 Crown Copyright 2015