22. a report on trng n devt kirloskar
TRANSCRIPT
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Submitted by
PRANITA BEHERARoll No : 11MBAS11278
Submitted to
DDCE, SAMBALPUR UNIVERSITY
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EXAMINER CERTIFICATE
This is to certify that this piece of work entitled AN
OVERVIEW ON TRAINING AND DEVELOPMENT OF
KIRLOSKARsubmitted for the partial fulllment of MBA
Degree and is a bonade work carried out by Pranita Behera
a student of MBA of RD Computer Management! Talcher"
#e wish him all success in life"
Internal Examiner External Examiner
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ACKNOWLEDGEMENT
$ am %ery much indebted my faculty guideManik Can! G"#who suggested me to workon this line and guided me to go in a correct pathtill completion of the work"
$ owe my gratitude to Mano& 'wain! Director!RD Computer Management! Talcher who ha%eencouraged me from time to time to complete thework in time"
$ must be thankful to my classmates for theirkind help during the work"
My sincere thanks go to Mr" 'an&ay (umarBehera and 'atya&it 'ahani of Maa )a*mi
Communication! Angul without whose contributionthe preparation of this pro&ect could not be done"
Pranita Behera
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DECLARATION
$ do hereby declare that this pro&ect entitled +A,
-./R.$/# -, TRA$,$,0 A,D D/./)-PM/,T
-1 ($R)-'(AR2 has been done by me for the
partial fulllment of MBA Degree" All data and
analytical statements incorporated in this pro&ectare authentic and collected by me during the
process of work"
Pranita Behera
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TO WHOM SO EVER IT MAY CONCERNTRAINING CERTIFICATE
This is to certify that Pranita Behera bearing Roll No. 11MBAS11278 a
st!ent of MBA of R" #o$%ter & Manage$ent' Talcher n!er ""#('
Sa$bal%r )ni*ersity has n!ergone a S$$er Pro+ect Training on
,Mar-eting an! Rote $a%%ing for Bisleri in !ifferent areas of Angl #ity
!ring the %erio! fro$ 1stMay' 2/13 to 18th0ne 2/13.
"ring this s%an of ti$e' fon! his or-ing honestly an!in!e%en!ently ith strong !eter$ination to finish the or- in ti$e. is
%ro+ect an! re%orts are highly satisfactory.
ish hi$ all sccess in life.
Suman Chakraborty(HR Manager)
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CERTIFICATE OF APPROVAL
This is to Certify that the Summer Training Entitled:AN OVERVIEW ON TRAINING AND DEVELOPMENT OF KIRLOSKAR
Sb$itte! by Pranita Bhra 5Roll No. 11MBAS112786' Sa$bal%r )ni*ersity' Brla
toar!s %artial flfill$ent of the reire$ents for the aar! of the !egree of Master of
Bsiness A!$inistration 5MBA6 is a bona fi!e recor! of the or- carrie! ot by hi$ n!er
the able gi!ance of Mr.Manik Chand Ghosh' aclty' R" #o$%ter & Manage$ent'
Talcher.
5A%%ro*al of the #enter "irector6
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CONTENTS
NTR:")#T:N : ;R(AT:N
S)==(ST:NS
#:N#
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INTRODUCTION OF IRLOSAR
;irlos-ars are the // Million )S "ollars engineering conglo$erate !ri*ing critical
in!stries. They are centry ol! %ioneers in their areas of s%eciali@ation li-e %oer'
constrction an! $ining' agricltre' in!stry an! trans%ort' oil an! gas an! en*iron$ent
%rotection ith a range of orl!class in!strial %ro!cts an! trn-ey ser*ices.
n a!!ition to engineering' they ha*e interests in ci*ic tility syste$s an! in nfor$ation
Technology an! #o$$nication. Their best %lay is sccessfl or- creation of a ne
n!strial or!er here they can %ro*i!e tailor $a!e soltions to the csto$ers.
At ;irlos-ar' listening to the csto$er an! his nee!s is a tra!ition as ol! as the
gro% itself. n the csto$ers often ns%o-en ish for better i$%le$ents lies the see! for a
ne in*ention' a %ath brea-ing in!strial conce%t.
T!E IRLOSAR GROUP OF COMPANIES" #
;irlos-ar co$%rises of 8 $a+or gro% co$%anies' ho are %layers in $a+or sectors li-e
$anfactring' oil an! gas' %oer' constrction an! $ining' agricltre' in!stry an!
trans%ort each le! by the best engineering an! $anagerial talent in n!ia. These 8
co$%anies for$ the core of ;irlos-ar gro%. (ach co$%any is a renone! na$e in its on
area of o%eration an! is res%ecte! orl! i!e fro its ser*ices an! %ro!cts.
;irlos-ar Brother
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;irlos-ars are also %artners in +oint *entres asD
;irlos-ar #o%elan!
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o Air#on!itioning #o$%ressors
o la-e & Blac- ce Plants
o Trans%ort Air#on!itioning
o S%eciali@e!' #sto$ Bilt Scre #o$%ressor Pac-ages
o Trn-ey Soltions I Refrigeration & Air#on!itioning syste$s
Gas )o'*r%ssor Pa)ka%s
o S%eciali@e! Reci%rocating =as #o$%ressor Pac-ages for a i!e range of =ases'
y!rocarbons
Trans'ission
o
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Th%ir Co''i('%n(
The %hiloso%hy of ;irlos-ar has at its base the i!ea that all in!strial en!ea*ors $st
%ositi*ely i$%act life an! society aron! it. t is a conflence of $in! an! $atter to create
an! generate sch %oer' hich can i$%act h$an life in a %ositi*e ay.
o (!cation
o (n*iron$ent
o Social Jelfare
o Kality
0&a$i(+
Ra*i ;irlos-ar Kality Pri@e or bsiness (Hcellence
All ;irlos-ar bsinesses are S: F//1 certifie!. (*ery stage of the %rocesses' fro$ R & "
to !esign an! $anfactre an! fro$ %eo%le to the $achines' is $onitore!.
All of its %ro!cts are teste! to be en*iron$ent frien!ly. Moreo*er' they are $anfactre!
n!er stringent nor $s of the least %ossible e$ission an! aste to $eet the stan!ar!s.
Land'arks in (h% ir$oskar Saa
1888 :r ;irlos-ar Brothers establishe!.
1F/1 n!ias irst fo!!er ctter $a!e.
1F/4 irst siH %loghs $a!e.
1F24 (H%ort of %loghs to Britain begins.
1F27 ;irlos-ar beco$es the first $anfactrer of n!ias first P electric
$otor.
1F4/ n!ias irst *ertical !iesel engine $anfactre!.
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1F41 The Mysore ;irlos-ar 1 engine $anfactre!.
1F/ Manfactre of B I$etal thinalle! bearings starte!.
1F3 ;irlos-ar $anfactres n!ias first transfor$er.
1F8 irst alternator $a!e an! ;irlos-ar Pne$atic #o$%any establishe!.
1F92 otel Ble "ia$on! starte!' "i*ersification in os%itality n!stry.
1F94 irst "# $otor $a!eL ;irlos-ar #onsltants an! ;irlos-ar
Syste$s incor%orate!.
1F99 Schle %rchase! in =er$any.
1F73 irst "# $otor $a!eL ;irlos-ar #onsltants an! ;irlos-ar syste$s
incor%orate!.
1F7 Bearings %lant starte! in Ah$e!nagar.
1F79 ;irlos-ar ;enya set % in Nairobi
1F82 irst %ielstic- engine $anfactre!.
1F84 Thyristor con*erter $a!eL ;irlos-ar (bara 0> establishe! for
s%eciali@ation in P$%s
1F88 ;irlos-ar =ro% co$%letes a 1// years in o%erationL the #entenary year.
1FF1 ;irsons Tra!ing P*t.
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1FF7 Agree$ent to !issol*e the %artnershi% beteen ;irlos-ar :il (ngines
Manfactring of Anti#orrosion #oatings at ;irlos-ars Brothers
i+ay ;irlos-ar as chair$an an!
"irector as on 23r!0ly 1FF8' the folloing too- o*er as #hair$en an!
Managing "irectors of the res%ecti*e co$%aniesD
Mr.Atl #.;irlos-ar' ;irlos-ar :il (ngines entre beteen ;irlos-ar :il (ngines
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1FFF 1. otel Ble "ia$on!' Pne an! otel #ity nn' Bara$ati' n!erta-ings
of Poona n!strial otel
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AN OVERVIE1 ON
TRAINING AND DEVELOPMENT
$an Resorce "e*elo%$ent 5R"6' fro$ the organi@ational %oint of %oint of *ie' is a
continos %rocess of hel%ing G $oti*ating the e$%loyees to acire an! !e*elo% technical'
$anagerial an! beha*ioral -nole!ge' s-ills an! abilities an! $ol! the *ales' beliefs'
attit!e an! a%tit!e necessary to %erfor$ %resent an! ftre roles by reali@ing $aHi$$
h$an %otential an! contribte %ositi*ely to the organi@ational goals.
(*ery organi@ation nee!s to ha*e elltraine! an! eH%erience! %eo%le to
%erfor$ the acti*ities that ha*e to be !one. n a ra%i!ly changing society' e$%loyee training
an! !e*elo%$ent is not only an acti*ity that is !esirable bt also an acti*ity that an
organi@ation $st co$$it resorces to if it is to $aintain a *iable an! -nole!geable
or-force.
Training is *ital for the groth of organi@ations. Ths' they irres%ecti*e of their si@e'
strctre an! in!stry ha*e to gi*e !e i$%ortance to training. #ontinos training is
i$%ortant for any organi@ation to beco$e sccessfl.
Training' in bsiness %arlance' is %ercei*e! as learning that is %ro*i!e! in or!er to
i$%ro*e %erfor$ance at or-. Training i$%lies learning to !o so$ething in a $ore
%ro!cti*e an! %rofessional ay. f hat is to be learnt can be !escribe! or s%ecifie!' then
acti*ities can be %lanne! that' in trn' ol! facilitate the learning by $a-ing it easier an!
ic-er. Training in organi@ations shol! be a %lanne! %rocess rather than an acci!ental
one. Jithin organi@ations the in*est$ent in training is inten!e! to reslt in increase!
effecti*eness at or-. ence' e can say that the conce%t of training refers to a %rocess'
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hich is %lanne! to facilitate learning so that %eo%le can beco$e $ore effecti*e in carrying
ot *arios as%ects of their or-.
This !efinition is broa! enogh to incl!e acti*ities sch as onthe+ob learning'
tea$ !e*elo%$ent' action learning an! %erfor$ance $anage$ent' etc. A %erson s
%erfor$ance is i$%ro*e! by shoing hi$ G her ho to $aster a ne or establishe!
technology. The technology $ay be a %iece of hea*y $achinery' a co$%ter' a %roce!re
for creating a %ro!ct or a $etho! of %ro*i!ing ser*ice. This incl!es training ne
%ersonnel to %erfor$ their +ob' intro!cing a ne technology or bringing an e$%loyee %
to stan!ar!s.
TRAINING IS ESSENTIAL
(*ery organi@ationbig or s$all' %ro!cti*e or non%ro!cti*e' econo$ic or social' ol! or
ne shol! %ro*i!e training to all e$%loyees irres%ecti*e of their alification' s-ill'
sitability for the +ob' etc. Ths' training re$ains lo be ite essential for $ost' if not all
bsiness set%s.
S%ecifically' the nee! for training arises !e to certain -ey issesD
To $atch e$%loyee s%ecifications ith the +ob reire$ents an! organi@ational
nee!s.
To increase e$%loyee effecti*eness inflence! by en*iron$ental %ressres.
To co%e ith technological a!*ances.
To sol*e organi@ational co$%leHity li-e ato$ation' eHtension of o%erations' etc'
To i$%ro*e h$an relations.
To effecti*ely $anage change in +ob assign$ent e.g.' %ro$otions an! transfer.
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NEED FOR AN EFFECTIVE TRAINING E2ERCISE.
To assess the nee! for training in a $o!ern bsiness set % a fra$eor- $ay be %re%are!
as gi*en belo.
BASIC SC!EME OF A PLANNED TRAINING PROCESS
t shos hy training is nee!e! for generating bsiness benefits an! ho it relateL to
organi@ational' gro% an! in!i*i!al %erfor$ance reire$ents. An effecti*e training
eHercise is nee!e! in an organi@ation to benefit the or- %rocess in ternis of %ro%er
i$%le$entation of %rinci%les an! technies' i$%ro*ing the eHisting $etho!ologies an!
styles of o%erations an! finally' !oing ne an! finer things throgh inno*ation. All these
ai$ at enhancing the s-ill sets an! styles of fnctioning for the organi@ation' gro%s an!
The $an
Resorces
$%ro*e!
$an
Resorces
nteraction
The Bsiness)nit
igh "egree :f
Bsiness(ffecti*eness
nteraction
Training
(Hercise
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also for the in!i*i!als. t is sefl to consi!er to $ain sets of infor$ation that can hel%
to i!entify training nee!s. These areD
nfor$ation abot the crrent %erfor$ance.
nfor$ation abot ftre changes.
:ne can obtain !ata abot crrent %erfor$ances by sing ob+ecti*e !ata or antifiable
!ata' sing fee!bac- fro$ others an! sing self assess$ent.
nfor$ation abot ftre changes can be collecte! fro$ infor$ation abot
changes in the econo$y an! technology' strategies ta-en % by co$%etitors' an!
brainstor$ing an! obser*ation.
CLASSIFYING TRAINING NEEDS AT 1OR.
Training nee!s at or- $ay be classifie! into three gro%s base! on the factors lea!ing to
training nee!s arise.
The gro% one training nee!s arise as a reslt of change! circ$stances' hich ha*e been
broght abot by certain internal or eHternal factors. The gro% to training nee!s arise as
a reslt of or- relate! %roble$s' hich eHist in the !e%art$ents an! sections of the
:rgani@ation. These %roble$s are in*estigate! an! then assesse! to fin! hether training
can re!ce or eli$inate the$ an! then the training nee!s are !eter$ine!. The gro% three
training nee!s can be fon! ot by inter%reting the $an%oer astage !ata of an
organi@ation.
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TRAINING PROCESS IN ACTION
!entify Training Nee!s
#hal- :t The "etail
Training Ti$e Sche!le!entify An! No$inate
The Trainee
!entify An! #orrect
Select The Right
Training Progra$$e
Mana e Resorces
#on!ct The Training (Hercise
(*alate TraininRe%ort
Training #osts
#ost Benefit Analysis of The (ntireTraining (Hercise
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ASSESSMENT AND EVALUATION OF TRAINING
PROGRAMMES.
Posttraining assess$ent an! e*alation has three $ain %r%oses' they act as fee!bac- to
hel% trainers n!erstan! the eHtent to hich ob+ecti*es ha*e been $et an! to hat eHtent
the learning acti*ities ha*e been effecti*e as a soli! ste% toar!s continos or-%rocess
i$%ro*e$ent. They act as a control $echanis$ to $a-e sre that training %olicy an!
%ractices ha*e been co$%letely aligne! ith organi@ational goals to !eli*er costeffecti*e
soltions to sitational isses. They also hel% to fin! ot falts' if any' in the hole
%rogra$ or in any of its relate! areas.
The otco$e of sch e*alation $ay call for aban!oning the training %rogra$'
re!esigning the training %rocess ith ne $etho!s' ne content' ne trainer' re!esigning
the training $aterials' reorienting ays of co$$nicating instrctions or e*en
resche!ling the ti$e' cost an! freency of the training.
Ths' the ai$ of training is to !e*elo% ne s-ills' -nole!ge or eH%ertise. The
training an! !e*elo%$ent %rogra$$e is a syste$atic %rocess of training an! groth by
hich $anagerial %ersonnel gain an! a%%ly s-ills' -nole!ge' attit!es an! insights to
$anage the or- in the organi@ation effecti*ely an! efficiently. t is an e!cational %rocess
tili@ing a syste$atic an! organi@e! %roce!re by hich $anagerial %ersonnel learn
conce%tal an! theoretical -nole!ge for general %r%oses li-eD
5i6 Pro!cti*ity'
5ii6 Kality'
5iii6 $an resorces %lanning'
5i*6 Morale'
5*6 #o$%ensation
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5*i6 ealth an! safety' etc.
!O1 TRAINING BENEFITS T!E ORGANISATION
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BENEFITS TO INDIVIDUAL, 1!IC! ULTIMATELY
S!OULD BENEFIT T!E ORGANISATION
el%s the in!i*i!al in $a-ing better !ecisions an! effecti*e %roble$ sol*ing.
Throgh training an! !e*elo%$ent' $oti*ational *ariables of recognition'
achie*e$ent' groth' res%onsibility an! a!*ance$ent are internali@e! an!
o%erationalise!.
Ai!s in encoraging an! achie*ing self!e*elo%$ent an! self confi!ence.
el%s a %erson han!le stress' tension' frstration an! conflict.
ncreases +ob satisfaction an! recognition.
Satisfies %ersonal nee!s of the trainer an! trainee an! hel%s eli$inate fear in
atte$%ting ne tas-s.
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EMPLOYEES TRAINING AT
MITECH!
Broad Ar%as o- (rainin" #
MITECH.%ro*i!es the training for folloing areasD
1. ($%loyee training
2. ranchisee Training.
TRAINING TO EMPLOYEES"#
PURPOSED The %r%ose of training to e$%loyees can be shon as follosD
To $a-e the e$%loyees eH%erts an! effecti*e in their or- areas hich
hel%s in achie*ing organi@ational groth an! goal.
To %re%are the$ ith % to !ate -nole!ge of s-ills an! technology in their
tra!es here*er a%%licable' to achie*e co$%etency an! o*erall !e*elo%$ent
of their %ersonality.
or better n!erstan!ing beteen e$%loyees an! $anage$ent it is essential
to train an! %!ating the$ ith *arios s-ills an! -nole!ge.
n hole training %rogra$$e three hea!s %lays a *ital role' hich can be shon as
follosD
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DIVISIONAL !EADD olloing are the res%onsibilities of a "i*isional
ea! in a training %rogra$$eD
The "i*isional ea! has to !eci!e abot %olicy on training of e$%loyees'
faclties an! gi!elines for the training %rogra$$e.
The "i*isional ea! can ta-e !ecision on any $a+or !e*iation fro$
establishe! nor$s of the organi@ation.
The !i*isional ea! has to control any critical nonconfor$ance regar!ing
any isse of training %rogra$$e.
nterfacing acti*ities concerning other !i*isionG !e%art$ent.
DEPARTMENTAL !EADD "e%art$ental ea! has folloing
res%onsibilities to %erfor$ for con!cting a training %rogra$$eD
The !e%art$ental ea! has to analy@e the training nee!s of the e$%loyees.
The "e%art$ental ea! ill allocate the or- to sectional hea!.
"e%art$ental ea! has to go for negotiations G liaison ith otsi!e faclties
for the training %rogra$$e.
f there is any $a+or nonconfor$ance regar!ing any isse of training
%rogra$$e "e%art$ental ea! has to control it.
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SECTIONAL !EADL "e%art$ental ea! has folloing res%onsibilities to
%erfor$ for con!cting a training %rogra$$eD
e is the %erson ho ill i!entify the training nee!s of e$%loyees an! than
!iscss it ith "e%art$ental hea!.
e is res%onsible for %re%aration' i$%le$entation an! $onitoring of
training %rogra$$es.
e is res%onsible for fiHing the sche!le for *arios training %rogra$$ers'
an! for coor!ination of acti*ities as a%%ro%riate.
t is res%onsibility of the Sectional ea! to $aintain training recor!s an!
after a fiH %erio! as %er the co$%any rles also for their !estrction.
PROVIDING TRAININGD Before going for any training %rogra$$e
folloing things $st be co$%lete!D
After nee! i!entification sectional hea! ith !e%art$ental hea! shall
!iscss the sa$e.
After !iscssion on the training nee!s sectional hea! 5R" & TR=6 to
organi@e training in hoseG otsi!e consi!ering the sitability an!
a*ailability of in!i*i!als.
Try to a%%oint any in hose eH%erience! %ersons or %rofessional faclty
$e$bers as a faclty for the training %rogra$$e.
The Sectional a! 5R" & TR=6 ill arrange rele*ant training $aterials
sch as charts' $o!els' sli!es' fil$ sho' boo-lets etc.
Sitable an! co$fortable %lace G classroo$ is to be %ro*i!e! ith the
necessary training facilities li-e
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MAINTAINENCE OF TRAINING RECORDSD The res%onsibility of
$aintaining the recor!s of all training %rogra$$es %ro*i!e! to the e$%loyees is of
Sectional ea! 5R" & TR=6' ho ill %reser*e an! $aintain all the recor!s in
his !e%art$ent ER" !e%art$ent on a P#. Sectional ea! ill -ee% the recor!s
for to years 5crrent an! %re*ios6' after that these ill be !estroye! by brning or
shre!!ing as %er the co$%any rles. olloing recor!s ill be -e%t by Sectional
ea!D
A co%y of ;RA & training nee!s fro$ %erfor$ance a%%raisal for$s for
(ngineersG :fficers an! abo*e.
#o$$nication recei*e! throgh !e%art$ents & rele*ant !oc$ents of
training %rogra$$es to e$%loyees.
All the recor!s of the training i$%arte! to in!i*i!al n!er A%%renticeshi%
act as also to the csto$ers no$inees. Recor! of !estrction ill be
$aintaine!.
actory Manager ill be res%onsible for the %reser*ation of the folloing training
relate! recor!s throgh ot the ser*ice of the in!i*i!al in their res%ecti*e %ersonal
filesD
Perfor$ance A%%raisal or$s
#ontracts in res%ect of trainee (ngineers & Tra!e A%%rentices n!er
A%%renticeshi% Act till the ter$ of training. Thereafter brning or shre!!ing
ill !estroy it. Recor! of !estrction ill be $aintaine!.
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EMPLOYEES TRAINING GUIDELINED
n MITECH. the e$%loyee training is a *ery i$%ortant %rogra$$e. The
e$%loyees are gi*en to ty%es of trainingD
1. N:)S( TRANN=
2. (OT(RNA< TRANN=
B. GUIDELINE FOR TRAINING PROGRAMMED
n inhose training the %rogra$$e is con!cte! in the co$%any
%re$ises itself. The trainers are the senior $anagers of the co$%any or
the faclties in*ite! fro$ otsi!e.
n eHternal training the %artici%ants are sent in other co$%anies for
training.
These inhose an! eHternal training !e%en!s %on the nee! of the
training' a*ailability of trainers' training b!get etc.
The R" !e%art$ent has to ta-e care of the follo % of the training
%rogra$$e an! $a-ing necessary arrange$ent for the sa$e.
The training nee!s are i!entifie! throgh %erfor$ance a%%raisal an! the
R" !e%art$ent shol! clarify an! n!erstan! the reire$ents by
conslting the hea! of the !e%art$ent in or!er to $a-e the training
%rogra$$e $ore tailore! an! effecti*e to their nee!s.
The R" !e%art$ent shol! i!entify a*erage %erfor$ers an %ro*i!e
training.
f the training is con!cte! eHternally than the traine! e$%loyee shol! %re%are a
%resentation on training gaine! an! shares the -nole!ge acire! ith other
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$e$bers or colleage fro$ other !e%art$ent. The training $aterial' han!ots
sli!es etc. shol! be circlate! to all the %eo%le ho col! be benefite!. This has
to be !one ithin three !ay after the training.
f the training %rogra$$e is inhose than the traine! e$%loyee shol!
sb$it his fee!bac- regar!ing the %rogra$$e content an! its tility. e
shol! also $ention abot the trainer or the faclty to the R" !e%art$ent
i$$e!iately on the co$%letion of the %rogra$$e.
The R" !e%art$ent has to %re%are a training b!get e*ery year on %ast
eH%erience an! as %er the strategic %lan of the forthco$ing year to control
the in*est$ent on *arios acti*ities an! tili@e the resorces o%ti$ally.
C. PROCEDURE" #
!entification of training nee!s by %erfor$ance a%%raisal %rogra$$e.
"iscssion ith hea! of the !e%art$ent can also hel% in i!entifying the
training nee!s of an in!i*i!al.
Pre%are a s$$ary of training nee!s.
Training calen!ar or %lan shol! be $a!e.
Training shol! be con!cte! by ta-ing into consi!eration the folloing
%ointsD
1. Re$ar-s fro$ re%orting officers in %erfor$ance a%%raisal for$s.
2. Training fee!bac- of %re*ios years.
3. Refreshers training reire$ent.
4. Training nee!s arising ot of %ro$otion an! transfer.
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n*itations are recei*e! fro$ other instittions for !ifferent %rogra$s. The
$anage$ent instittes li-e #' M##' ;AMS etc. in*ite the e$%loyees to
their instittion for training.
The !e%art$ent has to !esign the tailor $a!e training %rogra$$e for so$e
$anagers here no s%ecific %rogra$$e is a*ailable. The :" has to
no$inate the e$%loyees for training on the basis of folloing factorsD
OB3ECTIVES OF TRAINING" #
Profile of the can!i!ate shol! be sitable for training %rogra$$e.
#o$%atibility of the e$%loyee nee!s an! training %rogra$$e.
After the training %rogra$$e the e$%loyee has to gi*e his fee!bac- abot
the training %rogra$$e to R" in training fee!bac- for$.
The eHternally traine! e$%loyees shol! gi*e his fee!bac- throgh
%resentation an! share the -nole!ge acire! ith his colleage.
ee!bac- of effecti*eness of training shol! be gi*en by the :" of the
%artici%ants to -no abot ho $ch the %artici%ants ha*e tili@e! the
s-ill i$%arte! !ring training.
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". T!E TRAINING RE0UIREMENT AND NOMINATION FORMD
This for$ consists ofD
Na$e of the e$%loyee
is gra!e' !esignation' !e%art$ent
The training reire$ent
The reason for training reire$ent sggeste! by the :"
The training is i$%arte! to the e$%loyees in their or- areas. Training shol! be ell
%lanne! an organi@e! by con!ction classes. Se$inars' Jor-sho% !iscssion on+ob
training throgh traine! faclty $e$bers. Training nee!s shol! be %erio!ically
re*iee!' !iscsse! ith the $anage$ent.
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RESEARC! MET!ODOLOGY
To $eet the essentials of the %ro+ect' the %resent st!y as n!erta-en at IRLOSAR
PNEUMATIC COMPANY LTDs R" #enter :f (Hcellence' Pne. The $etho!ology
of the st!y $ainly consists of target %o%lation' sa$%ling !esign' tools an! $etho!s of
!ata collection' analysis an! inter%retation of !ata an! the ai$s an! ob+ecti*es of the st!y.
RESEARC! STATEMENT
To e*alate the effecti*eness of the training %rogra$$e hich as con!cte! by
IRLOSAR PNEUMATIC COMPANY LTD.
RESEARC! OB3ECTIVE
The ob+ecti*es of the research st!y are the folloingD
The %rinci%al ob+ecti*e of the %ro+ect G research is to st!y the natre' tility an!
effecti*eness of the training %rogra$$e being con!cte! by IRLOSAR
PNEUMATIC COMPANY LTD an! ho far they ha*e been sccessfl in
increasing the $orale' %ro!cti*ity an! %erfor$ance of the e$%loyees ith their
li$itations.
To st!y the consciosness of the %eo%le in*ol*e! in the !e*elo%$ent %rogra$$e.
To thoroghly analy@e the attit!e of the %eo%le in*ol*e! in the !e*elo%$ent
%rogra$$e an! their o%inion abot the co$%anys facilities for training an!
!e*elo%$ent.
To fin! ot the a!eacy of the sche$es an! trace the cases of failre.
To sggest $easres for i$%ro*e$ent an! for the effecti*e tili@ation of the
training an! !e*elo%$ent %rogra$$e.
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RESEARC! DESIGN
t is the ble %rint or the conce%tal strctre ithin hich the research as
con!cte!. At the otset' the %ro+ect G research to%ic as !eci!e! an! then the st!y is !one
on the %ro+ect title! To e*alate the effecti*eness of the training %rogra$$es con!cte! at
IRLOSAR PNEUMATIC COMPANY LTD. IRLOSAR PNEUMATIC
COMPANY LTDbeing a large in!strial establish$ent' the co*erage of the training an!
!e*elo%$ent center an! the other training %rogra$$es is ob*iosly so *ast as to allo a
!etaile! st!y of the entire eHecti*e %o%lation. ence' the ty%e of !ata that is reire! fir
the st!y an! here to loo- for it is i!entifie!. ere !ata collection is the $ain an! the
fore$ost $etho!ology of the st!y. The technie of !ata collection that ill be se! is
!eci!e! then the !ata that is reire! for the %r%ose of the st!y is collecte! fro$ both the
%ri$ary an! as ell as the secon!ary sorces.
The sa$%le si@e an! the sa$%ling technie are then !eci!e! %on in
or!er to carry ot the sr*ey. Then the ti$e %erio! or the !ration of the st!y n!erta-en
is finali@e!. NeHt' ho the !ata' hich is collecte!' shol! be analy@e! an! base! on the
fin!ings an! inter%retation of the !ata' hat sggestions are to be $a!e is !eci!e!. n the
en!' the for$at or layot of the research re%ort is finali@e!.
SAMPLE SI4E
The sa$%le si@e re%resenting the n$ber of res%on!ents as 2. This sa$%le as ta-en for
to training %rogra$$es i.e. 1/ for ASSERTIVENESS %rogra$$e an! 1 for
TRANSACTIONAL ANALYSIS%rogra$$e.
SAMPLING TEC!NI0UE
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or the %r%ose of !ata collection' the researcher has to rely %on the !eliberate or ran!o$
sa$%ling $etho! !ata collection' hich is *ery co$%rehensi*e for the st!y. "eliberate or
non%robability sa$%ling is being se! base! on the a*ailability an! or-loa!.
TOOLS FOR DATA COLLECTION
"ata collection is the $ain an! the fore$ost $etho!ology of the st!y. "ata has been
collecte! for the %r%ose of the st!y fro$ both %ri$ary an! secon!ary sorces.
56 PRIMARY SOURCED The %ri$ary sorces of !ata ere the trainees n!ergoing
*arios training %rogra$$ers at the cor%orate office of IRLOSAR PNEUMATIC
COMPANY LTD' or the %r%ose of the collection of %ri$ary !ata' a estionnaire as
!esigne! to assess the effecti*eness of the training %rogra$$e. The estionnaire as
!esigne!' !iscsse! an! then finali@e! in consltation ith the athorities in the training
!e%art$ent an! the cor%orate %ro+ect gi!e. Then' an o%inion sr*ey as n!erta-en.
Then' the a%%ro*e! estionnaire as a!$inistere! to 2 e$%loyees at the cor%orate office
of the organi@ation.
56 SECONDARY DATAD nfor$ation an! !ata ere also collecte! fro$ the files'
recor!s' +ornals' $aga@ines' $anals etc' of the co$%any. The infor$ation so obtaine!
fro$ both the sorces are thoroghly analy@e! an! then tablate! $athe$atically to arri*e
at the conclsion.
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TOOLS FOR DATA ANALYSIS
The folloing tools of !ata collection ha*e %ro*en to be reliable for the collection of
%ri$ary !ata. The %ri$ary tools that ere se! in the collection of !ata ere obser*ation'
an! estionnaire $etho!. irstly' ho $any estions ere to be as-e! are s%ecifie! an!
it as !eci!e! that e*ery res%on!ent ol! be in!i*i!ally a%%roache!. The res%on!ents
ere assre! that the infor$ation gi*en by the$ ol! be -e%t confi!ential an! shall be
se! for aca!e$ic %r%oses only. The researcher clarifie! all the !obts of the res%on!ents'
hene*er as-e!.
After the co$%letion of the sr*ey' the fin!ings ere analy@e!. Jhate*er !ata
as collecte!' as thoroghly chec-e!' *erifie! an! correcte!. Jhere*er it as fon!
necessary or essential' so$e $o!ifications ere !one. Priority as gi*en to the attain$ent
of the research ob+ecti*es. The co$%letion of the res%onses of the total n$ber of
e$%loyees sr*eye! as $a!e an! %resente! in the for$ of tablation hich is generally
base! on the co$%tation of *arios %ercentages for the res%onses gi*en in or!er to reach
at the conclsion as to hether the training an! !e*elo%$ent %rogra$$es con!cte! by the
organi@ation are effecti*e or not.
SCOPE OF T!E STUDY
The %resent st!y has been focse! toar!s st!ying the e*alation of training
%rogra$$es' hich ha*e been n!erta-en byIRLOSAR PNEUMATIC COMPANY
LTD.
These training %rogra$$es ere ta-en %lace in or!er to i$%ro*e the efficiency of
the e$%loyees an! to -no hat are to be i$%ro*e! so that they are benefite! an! also the
organi@ation.
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LIMITATIONS OF T!E STUDY
The first an! fore$ost li$itation of the st!y is the %acity of ti$e. The %ro+ect as
s%%ose! to be co$%lete! ithin a sche!le! ti$e %erio!. The %ri$ary li$itation of the
st!y is that it as to be co$%lete! ithin a short %erio! of / !ays. Jithin a large
organi@ation li-e IRLOSAR PNEUMATIC COMPANY LTDhere e*erything is
!one in a *ery syste$atic $anner % to the $ini$$ !etail' it is not %ossible to in*estigate
an! gather all the reire! infor$ation abot each an! e*ery as%ect of the organi@ation
ithin a short s%an of ti$e.
Another li$itation of the st!y as that the res%on!ents ho ere inter*iee! !i! not
consi!er this research or- seriosly. They ha! a notion that the research or- as being
carrie! ot only for aca!e$ic %r%ose an! hence it ol! not be of any se for the
organi@ation.
ns%ire of all these !ifficlties an! shortco$ings' efforts ere $a!e to eHtract as $ch
infor$ation as %ossible in or!er to $a-e an analytical st!y of the assigne! sb+ect'
$aintaining ths hate*er *ali!ity an! reliability as %ossible to be $aintaine!.
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A.TRANSACTIONAL ANALYSIS
The no. of e$%loyees ta-ing %art in this %rogra$$e ere1. Basing on the abo*e chart e can
inter%ret the folloing abot each to%ic the res%on!ents feltD
Trainin Prora' S(ron$+
Disar%%
Disar%% Ar%% S(ron$+
Ar%%
To(a$
The state! ob+ecti*es of the %rg. ere $et /.//Q /.//Q 33.33Q 99.97Q 1//.//Q
The to%ic flo an! strctring of the %rg. as satisfactory /.//Q /.//Q 49.97Q 3.33Q 1//.//Q
Pace of the %rg. as sitable for $y learning /.//Q /.//Q 4/.//Q 9/.//Q 1//.//Q
The ality of the content of the training as goo! /.//Q /.//Q 3.33Q 49.97Q 1//.//Q
The %rg. as rela*ent an! sefl to $e /.//Q /.//Q 33.33Q 99.97Q 1//.//Q
The %rg. as !irectly relate! to $y !ay to !ay or- /.//Q /.//Q 73.33Q 29.97Q 1//.//Q
"ration of the %rg. as +st right /.//Q 9.97Q 99.97Q 29.97Q 1//.//Q
Training %rogra$$e
Training Program
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
6.67%
33.33%
46.67%40.00%
53.33%
33.33%
73.33%
66.67%66.67%
53.33%
60.00%
46.67%
66.67%
26.67% 26.67%
0%
10%
20%
30%
40%
50%
60%
70%
80%
The stated
objectives of
the
programme
w ere met
The topic fow
a!d
str"ct"ri!g of
the
programme
w assatisfactor#
$ace of the
programme
w as s"itabe
for m#
ear!i!g
The "ait# of
the co!te!t of
the trai!i!g
w as good
The
programme
w as reave!t
a!d "sef" to
me
The
programme
w as direct#
reated to m#
da# to da#
wor&
'"ratio! of the
programme
w as j"st right
(tro!g# 'isagree 'isagree )gree (tro!g# )gree
39
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Trainin *rora''%
33.33Q of the res%on!ents agree that the state! ob+ecti*e of the
%rogra$$e as $et & 99.97Q strongly agree! to this.
49.97Q of the res%on!ents agree that the flo & strctring of
the %rogra$$e as satisfactory here as 3.33Q strongly agree to this.
4/Q agree hile 9/Q strongly agree that the %ace of the
%rogra$$e as sitable for their learning.
3.33Q agree hile 49.97Q strongly agree that the ality of
the content of training as goo!.
Jhen inire! abot the rele*ancy of the %rogra$$e an!
seflness to the res%on!ents' 33.33Q agree hile 99.97Q strongly agree to this.
73.33Q agree that the %rogra$$e as !irectly relate! to their
!ay to!ay $ar- hile 29.97Q strongly agree to this.
99.97Q agree hile 29.97Q strongly agree to the fact that the
!ration of the %rogra$$e as right' hereas 9.97Q!isagree to this.
37
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Fa)&$(+
Fa)&$(+ S(ron$+Disar%%Disar%% Ar%% S(ron$+Ar%% To(a$
The ality of training an! !eli*ery as satisfactory /.//Q /.//Q 13.33Q 89.97Q 1//.//Q
The faclty col! clear all $y !obts an! estions /.//Q /.//Q 4/.//Q 9/.//Q 1//.//Q
The faclty as o%en to !iscssion an! !ifferences of *ies /.//Q /.//Q 33.33Q 99.97Q 1//.//Q
The faclty as ell %re%are! for the sessions /.//Q /.//Q 13.33Q 89.97Q 1//.//Q
ar! ability to create interest in the sessions /.//Q /.//Q 2/.//Q 8/.//Q 1//.//Q
There ere enogh rele*ant eHa$%les to illstrate i!eas /.//Q /.//Q 29.97Q 73.33Q 1//.//Q
as co$fortable ith the facltys %resentation style /.//Q /.//Q 2/.//Q 8/.//Q 1//.//Q
Faculty
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
13.33%
40.00%
33.33%
13.33%20.00%
26.67%20.00%
86.67%
60.00%66.67%
86.67%80.00%
73.33%80.00%
0%
10%
20%
30%
40%
50%
60%
70%
80%
*0%
100%
The "ait# of
trai!i!g a!d
deiver# w as
satisfactor#
The fac"t#
co"d cear a
m# do"bts
a!d "estio!s
The fac"t#
w as ope! to
disc"ssio!
a!d
differe!ces of
view s
The fac"t#
w as w e
prepared for
the sessio!s
+ard abiit# to
create i!terest
i! the
sessio!s
There w ere
e!o"gh
reeva!t
e,ampes to
i"strate ideas
- w as
comfortabe
w ith the
fac"t#s
prese!tatio!
st#e
(tro!g# 'isagree 'isagree )gree (tro!g# )gree
38
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Fa)&$(+
13.33Q of the res%on!ents agree hile 89.97Q strongly agree to the fact that the
ality of training an! !eli*ery as satisfactory.
4/Q agree! hereas 9/Q strongly agree! that the clarification of !obts an! estions
as !one.
33.33Q agree that the faclty as o%en to !i$ension an! !ifferences of *ies hile
99.97Q strongly agree! to it.
13.33Q agree that the faclty as ell %re%are! for the sessions hile 89.97Q strongly
agree.
The ability to create interest in the session as har!L this as agree! by 2/Q hereas
strongly agree! by 8/Q.
There ere rele*ant eHa$%les to illstrate i!eas as agree! by 29.97Q an! strongly
agree! by 73.33Q.
#o$fort ability ith the style of %resentation of faclty as agree! by 2/Q an!
strongly agree! by 8/Q.
3F
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T%)hni)a$ M%dia
T%)hni)a$ M%dia S(ron$+
Disar%%
Disar%% Ar%% S(ron$+
Ar%%
To(a$
The ality of trans%arenciesG sli!es as goo! /.//Q 9.97Q 8/.//Q 13.33Q 1//.//Q
The han! ots an! reference $aterial as goo! 9.97Q /.//Q 99.97Q 29.97Q 1//.//Q
Training facilities ere a!eate for the sessions /.//Q /.//Q 99.97Q 33.33Q 1//.//Q
Technical Media
0.00%
6.67%
0.00%
6.67%
0.00% 0.00%
80.00%
66.67% 66.67%
13.33%
26.67%
33.33%
0%
10%
20%
30%
40%
50%
60%
70%
80%
*0%
The "ait# of tra!spare!cies/ s ides
w as good
The ha!d o"ts a!d refere!ce
materia w as good
Trai!i!g faciities w ere ade"ate for
the sessio!s
(tro!g# 'isagree 'isagree )gree (tro!g# )gree
8/Q agree to the goo! ality of trans%arencies or sli!es hile 13.33Q strongly agree!
hereas 9.97Q!isagree! to this.
99.97Q agree that the han!ots an! reference $aterial as goo! hile 29.97Q
strongly agree hereas 9.97Q of res%on!ents strongly !isagree to this.
99.97Q agree that training facilities ere a!eate for the sessions hile 33.33Q
strongly agree.
4/
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B.ASS(RT>(N(SS
Total of 1/ e$%loyees ha! ta-en %art in this %rogra$$e. Basing on the abo*e chart e can
inter%ret the folloing abot each to%ic the res%on!ents feltD
Trainin *rora''%
Trainin Prora' S(ron$+
disar%%
Disar%% Ar%% S(ron$+
ar%%
To(a$
The state! ob+ecti*es of the %rg. ere $et /.//Q /.//Q3/.//Q 7/.//Q 1//.//Q
The to%ic flo an! strctring of the %rg. as satisfactory /.//Q /.//Q4/.//Q 9/.//Q1//.//Q
Pace of the %rg. as sitable for $y learning /.//Q 1/.//Q3/.//Q 9/.//Q1//.//Q
The ality of the content of the training as goo! /.//Q /.//Q3/.//Q 7/.//Q1//.//Q
The %rg as rela*ent an! sefl to $e /.//Q /.//Q2/.//Q 8/.//Q1//.//Q
The %rg. as !irectly relate! to $y !ay to !ay or- /.//Q /.//Q9/.//Q 4/.//Q1//.//Q
"ration of the %rg. as +st right /.//Q 1/.//Q7/.//Q 2/.//Q1//.//Q
0%
10%
20%
30%
40%
50%
60%
70%
80%
*0%
The stated
objectives of
the programme
w ere met
The topic fow
a!d str"ct"ri!g
of the
programme
w as
satisfactor#
$ace of the
programme
w as s"itabe
for m# ear!i!g
The "ait# of
the co!te!t of
the trai!i!g
w as good
The
programme
w as reave!t
a!d "sef" to
me
The
programme
w as direct#
reated to m#
da# to da#
wor&
'"ratio! of the
programme
w as j"st right
stro!g# disagree disagree agree stro!g# agree
41
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Trainin *rora''%
3/Q of the res%on!ents agree that the state! ob+ecti*e of the
%rogra$$e as $et hile 7/Q strongly agree! to this.
4/Q of the res%on!ents agree that the flo & strctring of the
%rogra$$e as satisfactory here as 9/Q strongly agree to this.
3/Q agree hile 9/Q strongly agree that the %ace of the
%rogra$$e as sitable for their learning hile 1/Q !isagree to this.
3/Q agree hile 7/Q strongly agree that the ality of the
content of training as goo!.
Jhen inire! abot the rele*ancy of the %rogra$$e an!
seflness to the res%on!ents' 2/Q agree hereas 8/Q strongly agree to this.
9/Q agree that the %rogra$$e as !irectly relate! to their !ay
to!ay $ar- hile 4/Q strongly agree to this.
7/Q agree hile 2/Q strongly agree to the fact that the !ration
of the %rogra$$e as right' hereas 1/Q!isagree to this.
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Fa)&$(+
Fa)&$(+ S(ron$+
disar%%
Disar%% Ar%% S(ron$+
ar%%
To(a$
The ality of training an! !eli*ery as satisfactory /.//Q /.//Q4/.//Q 9/.//Q1//.//Q
The faclty col! clear all $y !obts an! estions /.//Q /.//Q3/.//Q 7/.//Q1//.//Q
The faclty as o%en to !iscssion an! !ifferences of *ies /.//Q /.//Q4/.//Q 9/.//Q1//.//Q
The faclty as ell %re%are! for the sessions /.//Q /.//Q2/.//Q 8/.//Q 1//.//Q
ar! ability to create interest in the sessions /.//Q /.//Q1/.//Q F/.//Q 1//.//Q
There ere enogh rele*ant eHa$%les to illstrate i!eas /.//Q /.//Q2/.//Q 8/.//Q1//.//Q
as co$fortable ith the facltys %resentation style /.//Q /.//Q2/.//Q 8/.//Q1//.//Q
0%
10%
20%
30%
40%
50%
60%
70%
80%
*0%
100%
The "ait# of
trai!i!g a!d
deiver# w as
satisfactor#
The fac"t#
co"d cear a
m# do"bts a!d
"estio!s
The fac"t#
w as ope! to
disc"ssio!
a!d
diff ere!ces of
view s
The fac"t#
w as w e
prepared for
the sessio!s
+ard abiit# to
create i!terest
i! the
sessio!s
There were
e!o"gh
reeva!t
e,ampes to
i"strate ideas
- w as
comfortabe
w ith the
fac"t#s
prese!tatio!
st#e
s tro!g# disagree disagree agree s tro!g# agree
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Fa)&$(+
4/Q of the res%on!ents agree hile 9/Q strongly agree to the fact that the ality of
training an! !eli*ery as satisfactory.
3/Q agree! hereas 7/Q strongly agree! that the clarification of !obts an! estions
as !one.
4/Q agree that the faclty as o%en to !i$ension an! !ifferences of *ies hile 9/Q
strongly agree! to it.
2/Q agree that the faclty as ell %re%are! for the sessions hile 8/Q strongly
agree.
The ability to create interest in the session as har!L this as agree! by 1/Q hereas
strongly agree! by F/Q.
There ere rele*ant eHa$%les to illstrate i!eas as agree! by 2/Q an! strongly
agree! by 8/Q.
#o$fort ability ith the style of %resentation of faclty as agree! by 2/Q an!
strongly agree! by 8/Q.
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T%)hni)a$ M%dia
T%)hni)a$ M%dia S(ron$+
disar%%
Disar%% Ar%% S(ron$+
ar%%
To(a$
The ality of trans%arenciesG sli!es as goo! /.//Q /.//Q7/.//Q 3/.//Q1//.//Q
The han! ots an! reference $aterial as goo! /.//Q /.//Q8/.//Q 2/.//Q1//.//Q
Training facilities ere a!eate for the sessions /.//Q /.//Q3/.//Q 7/.//Q1//.//Q
0%
10%
20%
30%
40%
50%
60%
70%
80%
*0%
The "ait# of tra!spare!cies/ s ides
w as good
The ha!d o"ts a!d refere!ce
materia w as good
Trai!i!g faciities w ere ade"ate for
the sessio!s
stro!g# disagree disagree agree stro!g# agree
7/Q agree to the goo! ality of trans%arencies or sli!es hile 3/Q strongly agree!.
8/Q agree that the han!ots an! reference $aterial as goo! hile 2/Q strongly
agree.
3/Q agree that training facilities ere a!eate for the sessions hile 7/Q strongly
agree.
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FINDINGS OBSERVATION
No %ro%er freency throgh hich e$%loyees are selecte! for training %rogra$.
The technies se! !ring training %rogra$ ere goo!' bt there as %roble$ at ti$e
of i$%le$entation.
Most of the training %rogra$ shol! be co$bination of theoretical an! %ractical
as%ects.
(*alation of the %rogra$ shol! be !one ith the hel% of %ractical tests.
All % co$ing to%ics shol! be !iscsse! in the %rogra$.
Al$ost all e$%loyees are satisfie! ith the attit!e of their trainer toar!s their
training.
Most e$%loyees are of *ie that training shol! be con!cte! ith the hel% of *isal
ai!.
(*ery e$%loyee shol! be infor$e! abot training before his training session.
As the infor$ation is base! on all the fee!bac- for$s fille! by the %artici%ants they
ere feeling *ery satisfie! by that training %rogra$$e.
After the training %rogra$$e the %artici%ants ha! gaine! ne -nole!ge regar!ing
their or- an! en+oye! the corse.
After the training %rogra$$e the %artici%ants ere rea!y to change their attit!e G
*ies on the natre of the or-.
As the s%erior refers the training %rogra$$e after the training nee! i!entification'
there is no nee! to as- the estions abot the relate!ness or rele*ant ness of the
%rogra$$e.
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SUGGESTIONS
Sfficient ti$e a%art fro$ +ob shol! be gi*en for training.
Pro%er st!y $aterial shol! be %ro*i!e! before training.
Training classes shol! be interacti*e an! or-sho%s shol! be con!cte!.
There shol! be se%arate !e%art$ent that !eals ith all training acti*ities.
The training sche!le shol! be !eci!e! in a!*ance.
Reglar training shol! be con!cte!.
More syste$atic a%%roach nee!s to be %rse! ith regar! to the selection of faclty
for the training %r%oses
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CONCLUSION
"e to the infor$ation eH%losion' the crrent s-ills an! -nole!ge are no $ore *ali! for a
long %erio!. )% gra!ation of s-ills' -nole!ge' an! attit!e of e$%loyee in the organi@ation
ill -ee% the organi@ation co$%etiti*e an! *iable in highly !yna$ic en*iron$ent. n this
conteHt' training is no !obt an i$%ortant acti*ity. Training hors eH%ensi*e in*est$ent on
h$an resorces by organi@ation an! therefore is i$%ortant for the organi@ation an! therefore
is i$%ortant for the organi@ation to e*alate the effecti*eness of these training efforts.