14 ways to improve feedback

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USE ALL FIVE AUGUST 28, 2014 Feedback Best Practices FEEDBACK UA5

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A key component of collaboration at Use All Five is giving and getting feedback. Our Senior Producer, Seth Shamban, put together this presentation with some best practices for everyone on our team to consider, whether they’re critiquing a design or reviewing code. At the end of the presentation, we put our best practices into action right away. We each took five minutes to draw picture of something that begins with the letter A. Then we paired up and gave feedback on the drawings. Following the feedback session, we presented our drawings and share the feedback best practice that had stuck out to us the most during the session.

TRANSCRIPT

Page 1: 14 Ways to Improve Feedback

USE ALL FIVE

August 28, 2014

Feedback Best Practices

FEEDBACK

uA5

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FEEDBACK

FEEDBACK

GIVE

GET

ALWAYS

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FEEDBACK

What is Feedback?

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FEEDBACK

Hard.

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FEEDBACK

Personal.

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FEEDBACK

Why and how we work together.

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How can we make feedback more effective

and less painful?

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FEEDBACK

FEEDBACK

GIVE

GET

ALWAYS

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FEEDBACK

understand the perspective of the recipient before you give

feedback.

Ask Questions

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FEEDBACK

Express appreciation for time spent to get the work done.

Praise Effort

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FEEDBACK

Relate your feedback to the project goals and context.

Tie Back to the Big Picture

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FEEDBACK

Avoid generalizations and describe your own thoughts

and feelings.

Speak From Experience

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FEEDBACK

Keep feedback short and to the point.

Be Brief

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FEEDBACK

Maintain a teammember perspective and pitch in to improve

the work based on your feedback.

Offer to Help

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FEEDBACK

FEEDBACK

GIVE

GET

ALWAYS

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FEEDBACK

Approach feedback as an opportunity to improve. Don’t

be afraid to start over or throw out some work and go in a

different direction.

Embrace Creative Destruction

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FEEDBACK

You are responsible for cultivating a list of actionable tasks

based on the feedback you’re given.

Translate to Goals

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FEEDBACK

Feedback is an opportunity to understand your work from a

different point of view.

Value Feedback

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FEEDBACK

It takes a lot of time and thought to give good feedback.

Remember to say thank you.

Say Thank You

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FEEDBACK

FEEDBACK

GIVE

GET

ALWAYS

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FEEDBACK

give feedback about only what is being presented. Leave past

work and future opportunities at the door.

Be Present

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FEEDBACK

Don’t speak in generalities.

Be Specific

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FEEDBACK

Let the other person know if you’re having a bad day or are

anxious about an upcoming meeting.

Share Your Feelings

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FEEDBACK

Ask Questions

Praise Effort

tie Back to the Big Picture

speak from Experience

Be Brief

Offer to Help

translate to goals

In SummaryEmbrace Creative Destruction

Value Feedback

say thank You

Be Present

Be specific

share You Feelings

Listen for understanding

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Thank you.

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FEEDBACK

Apply “schumpeterianism” to Push through Criticism and get

things Done

How to take Constructive Criticism Like a Champ

How to talk About sensitive topics so that People Will Listen

Further Reading