transcript for 'the power of storytelling

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1. Expert in the Room webinar (UKEXPE2705A) Page 1 of 24 Downloaded on: 08 Jun 2015 11:06 AM [Derek.Captioner is Live] JACKIE LYNTON: Good morning, everyone. It is 9:30, and I think we are going to make a start, so I would like to give everyone a warm welcome. This is the first of our expert sessions since we ran the school back in January. Wherever you are in the world, or where ever you are in the country, in the UK, or in England, can you just pop in the chat box where you are dialling in from, where you are joining us from. That would be great. This is the Power of Storytelling as a Force for Transformational change, and our lead presenter today, or facilitator, is going to be Pip Hardy. And I will introduce you to her in just a moment. But really, the whole purpose of our Expert in the Room sessions are about making our community of people that we have been connecting with through the school, and through the Edge, through Change Day, through all our communities, and the people that have become this really big community of people who are relating to each other, learning from each other. It is about making that stronger. The Power of Storytelling is our theme for today, and we will go to the next slide. Thank you. So, if you are joining in from England or beyond, here are some things that are going to make our session run smoothly and help you to be able to connect with us. We are asking you, if you could use the chat box to contribute throughout the whole of the session, and if you want to raise your hand, just have a look at your participant panel. You will see a little hand. If you press the hand, Paul will be able to see you if you are actually dialled in on the WebEx, and he will be able to un-mute you. At the moment, everyone is muted at the moment. We will use Twitter throughout the whole session. We would like you to use some of the hash tags that you can see on the screen. It is #SHCR. School for Healthcare Radicals, and the handle is @school4radicals. And the other handle that we are using is @theedgenhs. If you could use all of those when you are tweeting, and we will be able to pick them up on the feed. You can also join our Facebook page, and the group we have got and the page is School for Health and Care Radicals. We will summarise each module using Pinterest. It brings all the key things together in an easy and digestible way to look at all the things that have come throughout the whole session. We have a tweet chat each Wednesday between 4 PM and 5 PM, GMT. If you use the School 2. Expert in the Room webinar (UKEXPE2705A) Page 2 of 24 Downloaded on: 08 Jun 2015 11:06 AM for Health and Care Radicals, #HSCR, you can join in on that, and anybody is welcome to that. So, the next slide. So, the team we have got today, my name is Jackie Lynton. I am part of the Horizons group at NHS IQ. And you have got everybody's Twitter handle on here as well, so I am just going to be doing the introduction now, and then our key presenter today is Pip Hardy. We have also got some Twitter monitors, and we have got two. We have got Kate Pound, who is going to be one of our key Twitter people. We have also got Carol Read as well. You can find them on Twitter as well. They have both been central to the Edge, and also to the School for Health and Care Radicals. We are also going to be joined by Bev Rodgers during Pip's presentation, who is going to share a case study with us today as well, so we really welcome Bev. So, my last slide, then, is really just to introduce to you Pip Hardy. And Pip is the co-founder of the Patient Voices programme. And the programme is now one of the largest and longest running digital storytelling projects in the world. And Pip was telling me earlier, some of the stuff that she has been sharing right across the world, in terms of the power of storytelling, and how that can transform our whole change process, and transform people's lives in terms of how we share and how we connect through the power of storytelling. So without further ado, I really just want to hand you over now to Pip Hardy. I hope you have been able to read the little CV on there, which I probably haven't done justice to. But a very, very, you know, compelling, kind of, person, and believer in what she does, so over to you, Pip. PIP HARDY: It was really nice to be joined by so many of you. I would like to just start by going through a brief plan for the day, what I would like to be doing. First of all, I will give you a bit about about the program, and why stories are so important, and get your thoughts about what makes a good story and to give us all an opportunity to think about the kinds of stories that we like to hear, and the stories we like to tell. Think about how you can use stories and we have three case studies, and I am pleased that Bev is joining us to talk about some of the storytelling work we have done with her team. And finally, I would like to give you a chance to do a bit of storytelling of your own. We will give some thought to finding your own story and how you might actually use some of the, hopefully, inspiration from today, to actually shape your own stories of change and aspiration. I know you have been writing in the chat box about where you are, but I thought it would be lovely to have a bit of a visual representation for where people are, so I think Paul is going to make it possible for you to use some arrows, and if you could just pop an arrow where you are coming from on the map, Paul is showing you how to do it. I guess we will have quite a few people from the UK, but I know we have also got some people from elsewhere. Mary, lovely to see you joining us from Australia. I am not sure what time it is there for you, but I guess it must be Friday evening. 3. Expert in the Room webinar (UKEXPE2705A) Page 3 of 24 Downloaded on: 08 Jun 2015 11:06 AM I think we have got some people from Qatar, and Denmark somewhere. New Zealand it looks like. Warwick, welcome. Hana from Qatar, welcome. Arrows from Bangladesh, well, anyway. We have someone from Vancouver, Deanne. And somebody from Russia No. OK, it is lovely to see so many of you. We may not quite wait for all of you to put your arrows in, but it is fantastic to have so many people here. More arrows coming now. I think we will move on, but welcome to all of you. Just moving on to talk a little bit about the background of Patient Voices. We chose the name because we actually wanted to hear stories from all of the people waiting patiently to be heard, with respect to the experiences of health care. Really, that is all of us. Whether we are clinicians or managers, or improvement people, or change agents, almost all of us, at some point in our lives, will have some experience of health care, either somebody receiving care or as someone looking after someone who is receiving care. The idea was it was intended to be a play on words, which sometimes comes back to bite us a little bit, but I wanted to explain that to you, and to say that we have had very many stories from staff clinicians across the interprofessional range, as well as students, and of course many patients, and many carers. And it feels really important for us to be able to listen to all of their stories, so that we can all learn from one another. We set up the Patient Voices programme in 2003, really, as a way of offering a different kind of reflective opportunity, particularly in the early days of eLearning. We wanted people to think about the why of doing things, not just the how and the what. In that time, we have recorded nearly 1000 stories, told by all kinds of different people. Many of the stories have been released, sometimes people feel that they are not quite able to release their stories. All of the stories on our website are freely viewable and freely usable by people involved in healthcare education and service improvement. We get quite a lot of hits on the website every year. The story are used in schools of healthcare and medicine throughout the English-speaking world and beyond. We published a book last year about a series of case studies about how people are using both the stories and the storytelling process to actually bring around transformation in their particular spheres. We have been pretty busy over the last few years. We have had the good fortune to work throughout the UK, as you can see, but also in many other places. We have been lucky enough to travel to Australia, and Hong Kong, and last year to Tanzania, and we have done a bit of work in North America, and we have colleagues from around the world with whom we share experiences and stories. 4. Expert in the Room webinar (UKEXPE2705A) Page 4 of 24 Downloaded on: 08 Jun 2015 11:06 AM One of the things that has really struck me really powerfully in our work around the world, and with different people, is that there really is more that unites us than divides us. Human beings, people are human beings before they are anything else, before they are patients, carers or clinicians. There are two things in particular that I have noticed. One is that every group we work with feels they have the monopoly on suffering, whether they are carers, or whether they are somebody that has suffered from a stroke, whether they are overworked junior doctors, or underpaid nurses, pretty much everybody feels that they suffer more than anybody else. And the other side of that is that, actually, they want to be treated with kindness and with dignity, and with respect. What we have discovered through the work that we do is that by sharing stories, people also come to a deeper understanding of themselves, and their place in the world. And they usually come to realise that, perhaps, they don't have the monopoly on suffering, that there is somebody else that may be worse off or better off than they are. I think it is a very, kind of, levelling experience, to be able to share our stories with one another, and realise that we a