SHARED SERVICES

ASIA 2013TRENDS IN

AND OUTSOURCING

ASIAN ECONOmIES to outperform In 2013

<1N.A. 1-2 2-3 3-5 5-6 >6

DARkER SHADES Of RED REpRESENT fASTER GROwTH fORECAST

Source: IMF, Standard Chartered Research - http://www.ibtimes.com/asian-economies-outperform-2013-asean-countries-gdp-growth-spotlight-1128881#

IndonesIaReal GDP growth to accelerate from 6.2 percent in 2012 to 6.5 percent in 2013, and 6.8 percent in 2014

MalaysIaOne of ASEAN’s strongest domestically driven economies and likely to enjoy sustained investment growth in 2013

MyanMarRice exports to hit 1.5 million metric tons in 2013, up about 88% from 2012

PhIlIPPInesTo outperform the region and enjoy another year of strong growth momentum in 2013

THE REST Of THE REGION IS AlSO ExpECTED TO DO wEll

the Shared ServIceSAND OUTSOURCINGSEcTOR IS ExPEcTED

TO bENEfIT

67%Of ShARED SERvIcES ORGANIzATION REPORTED GROwTh IN OPERATION IN ThE lAST 18 mONThS

How has your SS operation grown in the last 18 months?} Shrunk

} Stayed flat

} Grown 0-10%

} Grown 11- 25%

} Grown more than 25%

Source: SSON Live Polling of 450+ shared services and outsourcing executives.

21%

24%

30%

2%

22%

65%PlANS TO INcREASE fOcuS ON BPO IN TODAy’S EcONOmIc ENvIRONmENT

Is your company considering increasing/decreasing its focus on bpO in today’s economic environment?} Increasing

} Decreasing

} BPO engagements will remain the same

} No plans

Source: SSON Live Polling of 450+ shared services and outsourcing executives.

17%

12%

6%

65%

ThE chAllENGES

plENTYARE

what is your top challenge you are likely to face in the next 12 months?} Expanding services (new business units, adding new services)

} Reducing costs

} Re-platforming service delivery to a Cloud/SaaS model

} Transformation, sourcing and change management

} End-to-end process-re-engineering

} Integrating analytics capabilities

Source: SSON Live Polling of 450+ shared services and outsourcing executives.

26%

17%

20% 19%

13%

4%

OPTImISm IN ThE ASIA pACIfIC REGION

GREATIS

BuT

Have you noticed a shift in your global structure towards the ApAC region as economic events play out around the world?} Yes – our core business is growing here and so is our SSO presence

} Yes – but this trend is linked more to further cost cutting initiatives rather than expansion

} Stayed the same

} No – the business is focused on growing its presence elsewhere

Source: SSON Live Polling of 450+ shared services and outsourcing executives.

12%

7%

61%

20%

AND why NOT,ThE ASIAN DEmOGRApHICSclEARly ShOw

ADVANTAGEAN

In the last 2 decades,university graduates

increasedsIgnIfIcantly across asIa

IN cOuNTRIES lIkE...chINA

INDONESIA

ThAIlAND

whAT IT wAS 20 yEARS AGO

20% Of ThE wORkfORcE ARE TERTIARy GRADuATES

DOUblE

IN 2012,

(AGED 30 AND BElOw)

ThE uS hAD 127 mIllIONyOuNG PEOPlE

chINA hAD...

497mIllION

INDIA hAD...704mIllION

48.8%Of ASIA’S POPulATION ARE yOuNG(AGED 30 ANDBElOw)

SOCIAl mEDIA, ANAlYTICS AND

ClOUD (SmAC) wIll TRANSfORm

BuSINESSESIN ASIA

SmACIS cOmING TO AN OffIcE NEAR yOu.ARE YOU pREpARED?

INTERNETPENETRATION IN ASIA: 28%…AND fAST GROwING

SOCIAl mEDIA PENETRATION IN ASIA: 23%…AND fAST GROwING

mObIlE SUbSCRIpTION

PENETRATION IN ASIA: 83%…AND fAST GROwING

IN PlAINENGlISH

EmbRACING “SOCIAl”IS yOuR BuSINESS

(iPhones, tablets, etc.) will be exPected of every emPloyee

Smart deviceS

wIll BE much mORE pOwERfUl AND much mORE pROfITAblE TO hAvE

DATA ANAlYTICS

hOw TOmAkE SENSEOf All Of ThIS?

hOw TO cREATE A 360o STRATEGY fOR ExcEPTIONAl ShARED SERvIcES AND OuTSOuRcING?

JOIN uS AT...

mAIN cONfERENcE: 3-4 SeptemBer 2013PRE-cONfERENcE wORkShOPS: 2 SeptemBer 2013POST-cONfERENcE fOcuS DAy: 5 SeptemBer 2013

vENuE: maX atria @ Singapore eXpo

www.ssweekasia.com