SHARED SERVICES
ASIA 2013TRENDS IN
AND OUTSOURCING
ASIAN ECONOmIES to outperform In 2013
<1N.A. 1-2 2-3 3-5 5-6 >6
DARkER SHADES Of RED REpRESENT fASTER GROwTH fORECAST
Source: IMF, Standard Chartered Research - http://www.ibtimes.com/asian-economies-outperform-2013-asean-countries-gdp-growth-spotlight-1128881#
IndonesIaReal GDP growth to accelerate from 6.2 percent in 2012 to 6.5 percent in 2013, and 6.8 percent in 2014
MalaysIaOne of ASEAN’s strongest domestically driven economies and likely to enjoy sustained investment growth in 2013
MyanMarRice exports to hit 1.5 million metric tons in 2013, up about 88% from 2012
PhIlIPPInesTo outperform the region and enjoy another year of strong growth momentum in 2013
THE REST Of THE REGION IS AlSO ExpECTED TO DO wEll
the Shared ServIceSAND OUTSOURCINGSEcTOR IS ExPEcTED
TO bENEfIT
67%Of ShARED SERvIcES ORGANIzATION REPORTED GROwTh IN OPERATION IN ThE lAST 18 mONThS
How has your SS operation grown in the last 18 months?} Shrunk
} Stayed flat
} Grown 0-10%
} Grown 11- 25%
} Grown more than 25%
Source: SSON Live Polling of 450+ shared services and outsourcing executives.
21%
24%
30%
2%
22%
65%PlANS TO INcREASE fOcuS ON BPO IN TODAy’S EcONOmIc ENvIRONmENT
Is your company considering increasing/decreasing its focus on bpO in today’s economic environment?} Increasing
} Decreasing
} BPO engagements will remain the same
} No plans
Source: SSON Live Polling of 450+ shared services and outsourcing executives.
17%
12%
6%
65%
ThE chAllENGES
plENTYARE
what is your top challenge you are likely to face in the next 12 months?} Expanding services (new business units, adding new services)
} Reducing costs
} Re-platforming service delivery to a Cloud/SaaS model
} Transformation, sourcing and change management
} End-to-end process-re-engineering
} Integrating analytics capabilities
Source: SSON Live Polling of 450+ shared services and outsourcing executives.
26%
17%
20% 19%
13%
4%
OPTImISm IN ThE ASIA pACIfIC REGION
GREATIS
BuT
Have you noticed a shift in your global structure towards the ApAC region as economic events play out around the world?} Yes – our core business is growing here and so is our SSO presence
} Yes – but this trend is linked more to further cost cutting initiatives rather than expansion
} Stayed the same
} No – the business is focused on growing its presence elsewhere
Source: SSON Live Polling of 450+ shared services and outsourcing executives.
12%
7%
61%
20%
AND why NOT,ThE ASIAN DEmOGRApHICSclEARly ShOw
ADVANTAGEAN
In the last 2 decades,university graduates
increasedsIgnIfIcantly across asIa
IN cOuNTRIES lIkE...chINA
INDONESIA
ThAIlAND
whAT IT wAS 20 yEARS AGO
20% Of ThE wORkfORcE ARE TERTIARy GRADuATES
DOUblE
IN 2012,
(AGED 30 AND BElOw)
ThE uS hAD 127 mIllIONyOuNG PEOPlE
chINA hAD...
497mIllION
INDIA hAD...704mIllION
48.8%Of ASIA’S POPulATION ARE yOuNG(AGED 30 ANDBElOw)
SOCIAl mEDIA, ANAlYTICS AND
ClOUD (SmAC) wIll TRANSfORm
BuSINESSESIN ASIA
SmACIS cOmING TO AN OffIcE NEAR yOu.ARE YOU pREpARED?
INTERNETPENETRATION IN ASIA: 28%…AND fAST GROwING
SOCIAl mEDIA PENETRATION IN ASIA: 23%…AND fAST GROwING
mObIlE SUbSCRIpTION
PENETRATION IN ASIA: 83%…AND fAST GROwING
IN PlAINENGlISH
EmbRACING “SOCIAl”IS yOuR BuSINESS
(iPhones, tablets, etc.) will be exPected of every emPloyee
Smart deviceS
wIll BE much mORE pOwERfUl AND much mORE pROfITAblE TO hAvE
DATA ANAlYTICS
hOw TOmAkE SENSEOf All Of ThIS?
hOw TO cREATE A 360o STRATEGY fOR ExcEPTIONAl ShARED SERvIcES AND OuTSOuRcING?
JOIN uS AT...
mAIN cONfERENcE: 3-4 SeptemBer 2013PRE-cONfERENcE wORkShOPS: 2 SeptemBer 2013POST-cONfERENcE fOcuS DAy: 5 SeptemBer 2013
vENuE: maX atria @ Singapore eXpo
www.ssweekasia.com
